CaptionCall Employee Reviews
Out of 125 CaptionCall employee reviews, 68% were positive. The remaining 32% were constructive reviews with the goal of helping CaptionCall improve their work culture. The Customer Support team, with 93% positive reviews, reports the best experience at CaptionCall compared to all other departments at the company. The Communications team offered the most constructive feedback, with 40% of that department's reviews constructive in nature.
What do you like best about the leadership team?
Very supportive and willing to help.
Great feedback, open, honestly, and fair.
slightly unorganized, they all do the best they can but there's so many people managing so many other people that not everyone is on the same page or has the same level of knowledge. They'll ask someone to get the answers you need but sometimes you have to tennis ball your way around.
Understanding and flexible and get responses same day
Invested in making company better for all
Review from Customer Support Dept
What is the best part about your compensation package?
Dental and 401k are decent.
Best part is the benefits they offer!
The benefits are out of this world for full timers.
401k with 4% match is pretty sweet. insurance benefits were a pleasant surprise although unneeded.
Great benefits and great travel still attention to family
What are some of the best things about your team?
So supportive and always willing to help each other
Zoom meetings...they are fun and informative
Very supportive and encouraging with one another.
Everyone is very similar, but different and interesting
Friendly, funny and willing to help one another figure things out.
What is most positive about the culture and environment at your company?
The support once receives from management
There isnt anything positive to say
There's a lot of support and communication
I like that I am.making a difference in someone's life allowing them to have a conversation they couldn't have if I wasn't there. Other than that, nothing positive about Caption Call
I work from home. So we only interact online and so far it's been pretty positive.
What did you like most about the interview process?
It was different from any other call center
Everyone was firm, but fair and honest
It was pretty quick. General questions about computer, secure environment etc. then bam straight to training.
The information that was provided about the company. They really tell you what to expect.
You met the really really sweet trainers
Review from Communications Dept
What makes you most happy at work?
I am happiest knowing I am helping facilitate our mission.
The interaction of speaking with my team
That I'm helping people who really need it an improving their quality of life.
Helping customers who would normally not be able to hold a telephone conversation.
knowing i'm helping to make people's lives better
Review from Customer Support Dept
What do you like best about your company?
There aren't any Outlook reviews of CaptionCall yet.
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