CaptionCall Leadership Employee Reviews
What do you like best about the leadership team?
Very supportive and willing to help.
Great feedback, open, honestly, and fair.
slightly unorganized, they all do the best they can but there's so many people managing so many other people that not everyone is on the same page or has the same level of knowledge. They'll ask someone to get the answers you need but sometimes you have to tennis ball your way around.
Understanding and flexible and get responses same day
Invested in making company better for all
Review from Customer Support Dept
Its a great atmosphere and very understanding of cultural differences and opinions
Review from Customer Support Dept
Supportive and caring. Lots of training. They want you to succeed.
Review from Customer Support Dept
They have been very supportive of me, as an older worker (and on disability)
Review from Customer Support Dept
They are always there to help and super personable.
Review from Communications Dept
What does the leadership team need to get better at?
Had 3 different Team lead supervisors in a month. They have no idea what they are doing and sometimes takes hours to get a response. My manager only works 2 days that I do, so I can only even reach out to my manager on those days. Alone the rest.
everything that they do at work
Communication, and training. Training is very minimal before you are thrown to the wolves.
Working more with their workers personably
Introduce themselves to their employees
Unprofessional management teams. Personal feelings dictate their treatment of employees.
Teach your managers to grow a heart and show some compassion. Teach your managers to not talk down to workers. Appreciate your workers. And Learn POSITIVE Reinforcement!!
Review from Communications Dept
Treating employees with respect and upper management accountability
Mostly invisible, little to no interaction
better response time to inquiries
Review from Communications Dept
