CaptionCall Employee Reviews
Out of 125 CaptionCall employee reviews, 68% were positive. The remaining 32% were constructive reviews with the goal of helping CaptionCall improve their work culture. The Customer Support team, with 93% positive reviews, reports the best experience at CaptionCall compared to all other departments at the company.
What does the leadership team need to get better at?
Had 3 different Team lead supervisors in a month. They have no idea what they are doing and sometimes takes hours to get a response. My manager only works 2 days that I do, so I can only even reach out to my manager on those days. Alone the rest.
everything that they do at work
Communication, and training. Training is very minimal before you are thrown to the wolves.
Working more with their workers personably
Introduce themselves to their employees
Why do you feel undervalued and what would make you feel better about your compensation?
Because they do not care about their people - and thats an understatement.
Paid 12 and hour for part time and take a pay cut to 11.50 to go full time. They say it's bc you get insurance. I already have insurance somewhere else but still take a cut. Calls are back to back. Constant talking. Ceo and higher ups pull in way more and don't do more than agents do.
The work is hard and you have to teach yourself a lot of it.
I work full time and have to collect food stamps to feed my family
The pay is lower than others in this field
What do your coworkers need to improve and how could you work together better?
Support care better management better pay better hr better supervisors
We can't communicate with co workers. It's remote so you have no interaction all day unless it's when your manager decides to respond hours or days later
You barely if ever interact with you
Learn how to be nice people to your workers
Review from Communications Dept
Collaboration. Reasonably listening to and working with employees to improve and repair system failures
What needs to change to make the company culture better?
Care more about employees and their home lifes
More professional team leaders, better pay, better access to human resources
more open communication between employees
Review from Communications Dept
What would you improve about your company's interview process?
They just will take anyone. You make hardly any money, but they ask you to put in for voluntary time off or approved time off especially on holidays when they have to pay slightly more
You get bounced around multiple zoom calls with about 6 different people. Making the online interview process more streamlined would help.
What's going wrong and how can it be improved?
Everything and everything. See previous answers.
Customers complain about the phones all day saying they don't work and can't get voicemail. Hear customers complain about constant dropped calls.
Need better management and personable people
Completely underappreciated and underpaid workforce
Micromanagement, high levels of pressure to always produce more, unbalanced workloads, unreasonable expectations, aggressive and unprofessional upper management
What would you most like to see improved at your company?
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