AbandonAid FAQs

Did you know that featuring abandoned products in abandoned cart emails can increase click rates by up to 40%?

40%, man.

Even the humanities majors among us know that's close to half.

In short, one of the most efficient ways to direct shoppers back to their abandoned carts is by displaying theabandoned items - not just a name or a description but a PICTURE. (Go ahead and try to convince us that the word "cheesecake" does the same thing for you as looking at this:)

PICTURE OF CHEESECAKE

Our awesome Persistent Cart feature enables you to display abandoned items in your emails and redirect users to your site so they can buy them!

If you want to enable Persistent Cart, we will do it for you! Because that's how we roll. Just ask.

We're excited to announce an upgrade to our Email me my cart feature! Now, with our Send me my cart, your customers can send their carts either to themselves via email or through Facebook Messenger. Send me my cart can be used from any device at any time and helps with cross device conversion and mulit-chanel shopping. Shoppers who are browsing your siteon mobile, whodon'tintend to purchase immediately, can send their cart to themselves and complete their purchase on a desktop at a later time, usually from the comfort of their home.Yourshoppers can also share their cart with friends and relatives as a wish list, or for shopping advice. In addition to helping with conversion, sending the cart to Facebook messenger gives you another avenue to engage with your shoppers. When the shopper has sent themselves their cart via Facebook messenger, it comes from your companys Facebook page. You will see the customers name in your outgoing Facebook messages, and now you can chat with yourshoppers and encourage them to complete their purchase!

Shoppers can also share their carts with friends and relatives as a wish list, or simply for shopping advice. In addition to helping with conversions, sending the cart to FacebookMessengerr gives you another direct avenue to engage with your shoppers 1-1. When the shopper has sent themselves their cart via Facebook messenger, the message is sent from your companys Facebook page. You (merchant) will see the customers name in your outgoing Facebook messages, and you can now chat with yourshoppers and encourage them to complete their purchase!

support

The waySend me my cart works, is that a little window pops up at the bottom (or top as a bar its up to you) of the shoppers screen once an item is added to the cart. The customer is presented with an option to send their cart either by email or Facebook messenger depending on which widget you turn on in the UI.

The shopper is then sent an email or a Facebook Message with their cart contents.

Once the shopper clicks on the email or Facebook message, they will see the following widget on the site. Clicking on the CTA (call to action) button in the email or Facebook message brings them back to either their cart or product page. If the shopper has a populated cart, the widget just serves as a reminder. If the cart expired or they came from a different device or browser, the widget shows their cart contents and they can just click the product links to repopulate their cart. Simple!

Before getting started with this feature, please check with our Customer Support team that Send me my cart is ready to be configured for your site. If not, it only takes 30 seconds.

To activate ourSend me my cart feature, go to Crushers at the top of your screen and then select >Send me my cart.

Once youre in the editor, youll need to first edit the Bar Appearance tab for the Sending shopper. You have a preview in the upper right-hand corner to see and test the widget and its appearances for both the sending as well as the returning shopper. (You can click the returning shopper button to switch between the two and see how it will appear).

You should now edit the heading text of the bar. It can be Send me my cart, Email me my cart, (if using only email), Message me my cart if only using the Facebook Messenger or really anything else you choose. The Bar Text color and background color can be edited, and the display mode and position can be selected. The fixed display mode will keep the bar in place while scrolling down, and static will have the bar move down with the page while scrolling. Minimize will be a small box at one of the screen corners or top middle as shown below.

Above, you will find two sections, cart display text and cart display loading text. In these sections, you can customize the message that will appear in the widget alongside the products.

Next, you arrive at the Widgets section of the editor. You can then turn on emails and or Facebook Messenger by using the toggle button. You can customize the button that allows you to send the cart via email; both button color and text. For the Facebook button, you must choose one of the two options that are determined by Facebook. In order to activate the Facebook button, you must first click the Log in With Facebook button. (Note: you must have a Facebook account to use this feature.) Once that is done, you can turn on the Facebook messenger to appear in the send me my cart widget as well.

Ifyou'vechosen to use the emails,you will need to configure the email that your customer receives when they send themselves their cart. Click on the Content tab> Email Configuration.

Yourautomatic template will be loaded into the editor here. You can edit the email subject and text of the email. You can also place a different HTML designed email if you want. The cart extraction should be here as long as you have cart extraction for your emails.(If you do not have cart extraction, send us an email and we will get it set up for you). This is important so the customer can see what was in their cart.

Make sure to edit the CTA button text. In this case, it says complete your order. It is also important that the CTA button leads to the cart URL page.

Make sure to click save!

The last tab to configure is the analytics. Above is an example of how to fill out the analytics for tracking. Click here learn more about tracking analytics.

Once the Send me my cart is configured, please contact ourand we will turn it on for you.

Now your Send me My Cart should be up and running! Please let us know if you have any questions we are always here to help!

Contact us here

Cart abandonment emails are all about recovering revenue when your customer leaves your site. But what about actually preventing abandonments? In order to prevent the customer from leaving your site, we have created the exit popup! The exit popup is a triggered onsite message designed to discourage the shopper from abandoning the cart and encourage them to purchase in the same session. Once the customer adds a product to their cart, the exit popup will be triggered by the customers intent to leave the site (by mouse movement). The popup appears right before the customer clicks X on the tab or browser. The customer tries to leave and the exit popup is your chance to give them an incentive to stay on your site. Whether you offer a discount, free shipping, or just a simple reminder that they have items in their cart, the exit popup has shown to keep around 10% of customers from leaving your site. With this tool you will actually see a decrease in your sites abandonments! Please note: since the popup works by tracking the customers mouse movements, the exit popup only works on desktop, NOT on mobile.

Now, lets get you started! To configure the exit popup, type in the destination URL. It should be the cart page or the checkout page so the customer can return to their cart to complete checkout. Next, type in the text for the button (continue to checkout is what it says in this case). You can edit the font and background and text colors, fonts and border radius.

In addition to using this simple editor, you can choose to use a custom popup. All you need to do is send us a jpeg file with the image of the popup you want to use and we will configure it. Send it to us here.

To continue configuring the popup click on advanced behavior. You can segment the popup anytime there is an item in the cart, or to only show up for customers with a certain amount above or below a cart total. You can offer a discount or coupon code on the popup, but have it only show up for customers who have a certain cart total.

You can also limit the amount of times the popup shows up. The drop down menu has the choices to show it once a day, every 7 days or every 90 days. If you want the popup to be triggered only on specific pages, just ask support to do that for you.

After you are done editing the popup you can turn it on. For the personalized jpeg popup we will turn it on for you.

Best Practices:

Offer the customer an incentive to complete checkout. Free shipping, a discount, other.

Try to create a sense of urgency.

The popup should be branded, colors, logo, along the lines of your sites brand.

The popup should bring the customer to their cart page or the checkout page.

The message should be loud but brief.

Ask for advice/ help from our customer support team if needed! Email us here

Here is an example of a nice custom popup:

If you want us to help you create a nice custom popup let us know! We are here for you.

Now lets start curbing that abandonment rate!

The Segment EmailBlast is a mass email sent out to a bunch of your shoppers at once. Its very simple! You choose a saved segment that you created in shopper analytics and send emails out to all the shoppers in that segment.

You can get to Segment Email Blast two different ways. You can select Segment Email Blast from the drop down menu under Crushers, (as shown above) or in shopper analytics you can get to Segment email blast under action as shown below.

You will then be brought to this page:

Here, you will first schedule the time that the email blast will be sent out. Make sure to edit both the date and the time. Then, edit the email subject and the from email. Next, you need to choose the email segment. To do this, you click the drop down arrow and choose the segment you saved in shopper analytics. You can also choose to exclude a segment as well. An example of using the excluding segment would be sending an email to all shoppers who were using mobile devices and excluding those who are repeat shoppers (LTS of 2 or more).

Next, you have to design the email. You can use our simple email editor, or you can copy the HTML of your abandonment emails and paste it in by clicking the HTML button. Once you paste in the HTML of your old email, you should edit the content of the email to say exactly what you would like for the email blast. Click the html button shown in the red box below and paste it in.

Once the email says exactly what you would like it to, click the red save button and youre Email Blast is scheduled!

Shopper analytics will give you all the information you need to know about the shoppers and potential shoppers on your site - what device they used, what traffic source they came from, how many times this shopper has purchased on your site, their cart total and more. Looking at all this information can be a bit overwhelming. We have created a way to make things easier on you by allowing you to filter the data and save segments.

In order to filter your shopper analytics click on any of the tabs:

In each tab you can filter the data. You can use as many filters as you want before saving the segment.

The first filter is basic:

Here you can segment by preset time frames (7 Days, 30 Days, 90 Days). You can also Filter by a specific time frame between any 2 days within the last 90 days that you choose. Click the checkboxes to select Sales, Abandonments, and Recovered Sales. You can filter by any or all of these events. You also can choose to see only records with emails.

Shown above is the traffic source tab. Here you can filter your shopper analytics by shopper source. If you click the box where it shows traffic source, the box shows up with all the traffic sources. You can click on as many or little of them as you want in order to filter. Then click Apply.

To segment the shopper analytics by LTV or LTS, click the LTV/LTS tab as shown above. To segment by LTV click the box next to LTV and type in two numbers (no need to add a dollar sign). To segment by LTS click the box next to LTS. Then enter the number of times a person has made a purchase on your site. Shown is an example of segmenting shoppers who have purchased between 2 and 6 times on your site. To see shoppers who have purchased above twice, just put 2 in the Between box and leave the And box blank. Click Apply and voila! You will have your shoppers segmented by LTV or LTS.

To filter by Recovery Source, click on the recovery source tab at the top of the page. If you click in the Quick search recovery box labeled above with the red box, you will see all the recovery sources appear below. You can now choose to filter by any or all of the recovery sources available. Then, click apply.

To filter by cart content, click the tab above. You can choose to filter but the number of cart items and the cart total. You click the box next to either cart items or cart total and then fill out the boxes Between and And. Above shows the filter for shoppers with between 2 and 5 items in their cart. To see the cart total you would do the same and enter two numbers like between 20 and 50 for example. That would show shoppers with cart totals between $20 and $50. Click apply.

To filter by operating system click on the Config OS tab shown above and then click next to OS source to see the list of operating systems. You can click on one or as many operating systems as you would like in order to filter by the different operating systems. You can see only mobile shoppers by clicking iPhone and Android. Click apply.

Once you have filtered the Shopper Analytics, as shown above, you can save your segment.

To save your segment, type in the name of your segment as shown above. Then click save. Your segment will now show up in the drop down menu next to Segment. Please note: the saved segment is a saved filter. This means that each time you load your segment it will include all the up to date and current shopper data into the segment. Each time you load the segment, the shopper analytics are re-filtered.

Now you are ready to recover revenue using your saved shopper segments!

Datacrushers is thrilled to announce a new feature added to our Shopper Analytics! LTV and LTS.

What are LTV and LTS?

LTV refers to lifetime value. Lifetime value is the amount of money a shopperhas spent on your site since the Datacrushers code was implemented. LTS refers to lifetime sales. Lifetime sales is the amount of times the shopperhas made a purchase on your site since the Datacrushers code was implemented on your site.

So, why are we so excited about LTV and LTS?

With LTV/LTS you can do the following:

Segment emails: Now your triggered emails can be segmented based on LTV/LTS (see email segmentation). For example, emails can be sent out according to whether a shopper has purchased in the past, or is a first time visitor. Emails can also be sent out with different coupons or discountsbased on LTV. You can use LTV/LTS segmentation for both abandonment emails and post purchase emails! The possibilities on how to segment your emails are endless. If you need help or direction on how to set up your email segmentation we will be happy to help guide you.

Segment filter:You can filter your shopper analytics based on LTV/LTS. You can save your filter as well. Below we will show you how to filter your shopper analytics.

Through the Datacrushers platform, LTV/ LTS saved shopper segments can be used to take the following actions: generate CSV, schedule and create email blasts, Facebook ads integration, and Facebook custom audience and ad look-alikes. ( Facebook Custom Audience )

LTV/LTS show up in shopper analytics here:

customer support team

To segment the shopper analytics by LTV or LTS, click the LTV/LTS tab as shown above. To segment by LTV click the box next to LTV and type in two numbers (no need to add a dollar sign). Shown is an example of segmenting shoppers who have spent between $50 and $1000 on your site. If you want to just see shoppers who have spent above $50, you can leave the And box blank. Then click "Apply".

To filter by LTS, put in two values i.e. 2 and 6 above. Applying this filter will show you the shoppers who have purchased between 2 and 6 times on your site. Click apply to view the list of shoppers who fit into this category.

*Note, if you want to add the LTV and LTS information previous to when our code was implemented on your site, you can do so by sending us a CSV with all of your shopper data.

Once you have applied the filter, you can then name the segment and save it as shown below.

All of your saved segments can be found in the drop down menu. Please note that the saved segments are a saved filter setting. Therefore each time you load the saved segment it will refresh the list of shoppers.

Now for the exciting part! You can use your saved segment for one of the following actions: Generate CSV, Segment Email Blast, and Custom Facebook Audience. You can export your saved segment to a CSV to download. Your saved segment can be used to send an email blast to all the customers in your saved segment. You can also use it to create a Facebook ad via custom audience and have the ad show up for the customers saved in your segment.(Note: you must have a Facebook ads account to use this feature). When saving a segment to be used for an email blast or custom audience Facebook ad, make sure to click the box showing "records with email." Please note that if a shopper appears more than once in the saved segment, the system automatically narrows down to unique email addresses before sending an email or sending their details to Facebook.

Our is more than happy to help you implement these exciting features in your Datacrushers campaigns!

Facebook custom audience is a way to set up a Facebook ad campaign using a list of your shoppers. You must save a segment of shoppers in shopper analytics. See how to do this here: (Link to LTV/LTS above). Then you either select Action> Custom Facebook Audience. Or select Custom Facebook Audience under Crushers at the top of the app page or select Custom Facebook Audience under Crushers at the top of the app page.

Once you select Custom Facebook Audience you will arrive at this screen. If you came from the action on shopper analytics the segment in step 4 will already be populated with the segment you chose.

The first step above is to choose the segment that you saved for this custom audience Facebook ad. You must have a Facebook ad account to use this feature. The second step is to log into your Facebook ads account.

Click the blue Facebook Ads Account button and you will be logged into your Facebook account. Step 3 will connect you to your ads account.

After connecting your ad account, you create a group. You enter the name and description of the group. Click Create new Audience and youre set! The data will be sent to Facebook, and you will receive an email notification once that process is complete.

We recommend you to update your Facebook custom audience ad based on your business needs.

click here

To select an email to edit click on the first email. Now that you have selected that email, it will open to show the below screen.

When you open the email editor the first thing you will be asked is to choose after how long to send the email. We suggest the minimum time after abandonment to send the email be 20 minutes. If you send an email after 5 minutes, the shopper may still be on your site. Sending an email 20 minutes to an hour later is the best time to catch your shopper because they have recently abandoned and are still thinking about the items they abandoned. We suggest doing two to three emails at least. The first being 20-60 minutes, the second being after one day, and the third being after three days. DONT FORGET TO CLICK SAVE! You can choose whether or not you want the email to be active at this point. When email status is active the emails will be sent to abandoning customers. When inactive the email will not be sent. You can also change the reply to email. Click "change" to switch it if you desire. You can also toggle the sending button to on or off instead of clicking active or inactive.

Editing the CTA:

CTA, is the Call to action that you want the customer to take. In this case, it is to bring the customer back to their cart to make the purchase. In order to make sure the button goes to the URL you choose (we suggest the cart page rather than the homepage), right click on the button and click Insert/Edit Link. If your cart page is a dynamic page (with configured products) you can ask support to create a dynamic URL for the CTA.

After finishing the first email, save it, and go in and edit the second and third emails. Each sending after a different amount of time, or the same amount of time with A/B testing. If you used an HTML email rather than the standard template, copy and paste the HTML from the first email.

Customizable HTML Emails:

You can send us a customizable HTML email and our tech staff will upload it for you and get it customized for you. You can also implement your own HTML email by

Creating your own HTML email. (if youdon'tknow how to do that, ask us to do it for you).

Copy the HTML.

Click on the HTML button in our editor:

Paste the HTML into the editor

Click "Update".

Click save.

Adding the Dynamic Cart Display:

Adding the dynamic cart is something that will help convert your emails. Customers will be reminded of the items in their cart with links to the products. To add dynamic cart display to your emails, you just send a support message with a request to have dynamic cart display added and our tech team will do it for you. This is how it will appear in your emails customization view:

Google Analytics Tags:

To add Google Analytics Tags click on advanced settings in the email customization.

Once in the advanced settings, add UTM tags for google analytics. To learn more about UTM tags and best practices .

Now that you are logged into the Datacrushers App, up on the top bar you will find one of 3 categories. One is called Crushers. Under crushers choose > configure emails. Then go to > General Email Settings. After General Email Settings and setting up the emails you will go to > Customize Template.

Put in your email settings and then click on customize template.

Customizing the Template:

The first thing that you will do after setting up setting up your email settings is to customize the template.

You will upload your company logo so that it is in the email header. We suggest using the colors of your website in the email.

You will need to enter your company information in the general email settings. (Spam laws require that you identify your companys details on the footer of the emails sent out on your companys behalf). If youdon'twant to use the template you can send us a personalized HTML and we will implement it for you.

Segmentation: Abandonment emails can be segmented based on value of shopping cart, LTV or LTS. (LTV: Lifetime value, LTS: Lifetime Sales) (use hyperlinks here). A number should be entered without a currency symbol, no comma or period. (i.e. 50 not $50.00). To segment emails based on cart value, put a number in sum above or sum below. You can put a number only in sum above to segment all carts above a certain value, or only a number in sum below to segment all carts below a certain value. It is not always necessary to put a value in both boxes. For example if you want to see all orders over $100 you can enter 100 in the box that says sum above and leave sum below blank.

Segmenting by lifetime value or lifetime sales can be done by entering values into the LTV above and LTV below and LTS above and LTS below.

Different emails can be sent out to customers based on the amount they have spent on your site or the amount of times they have made a purchase. If you would like to send emails to all customers who have purchased 3 times or less, you can enter 3 in LTS Below. If you would like to send emails to customers who have purchased $500 or more on your site, you can put 500 in LTS above.

A/B Testing:

With A/B testing you can test your emails performances to see which one converts the best. Create groups for each email. You can compare their performances in the Campaign Performance Report (link here).

You can track the performance of each group and email in the "Campaign Cerformance"

Remind your customer of what was in their cart. (Dynamic cart display above).

Have a persistent cart. The longer the better. If your customer clicks on the 3 day email, ideally the button should lead them to their cart with all of the abandoned items still there.

Create a sense of urgency. Your cart is going to expire. Your items are going to run out.

Offer a discount, incentive, free shipping or some other offer to entice the customer with a lower final price at checkout. (You can also choose to offer discounts to customers with a minimum amount in a cart).

Send emails soon after abandonment. We recommend sending the email within 20 to 60 minutes of abandonment. Studies show that the sooner the email is sent the more likely it is to convert. (Butdon'tsend it too soon! Sending an email after 5 minutes is too soon- the customer may still be on your site.) The first one is a reminder, no urgency needed.

Send a second email after 1 day, and another after 3 days. The last one is the most urgent.

Capture the customers email early in the checkout process. Have the email field as the first field in the checkout process. Or use our email collection popup (link here). Without capturing an email, wecan'tsend out those abandonment emails and recover that revenue!

Do A/B testing to see which emails convert better.

Inconceivable !

OK, it happens, but it's pretty rare.

This happens when the traffic on your site spikes (normally a very positive thing) but it sometimes means that our code (usually johnny on the spot) simply couldn't load fast enough, something on your site could be preventing our code from loading.

In either case, we're on it. Submit a ticket or email us [email protected] and we'll share it with our super duper special safeguarded solution.

Our entire business is based on fairness and transparency. Thats how we roll.

A conversion is calculated when one of two things happens:

1) When a customer clicks through to your site from one of our customized recovery emails and completes a purchase

or

2) When a customer who has viewed our customized exit popup opts to continue shopping instead of leaving, then subsequently completes a purchase.

We only charge you for recovery successes which are attributed to our tools, which means you only pay for wins. Imagine if your entire world worked like this - wouldn't life be so much sweeter?

Your Datacrushers code must be placed in the <head> section of all pages on your website. This includes all pages of your checkout and your thank you / confirmation page. If you are placing the code yourself, rather than using our wizard to place the code for you, we offera series of code placement guides based on the shopping cart you use. Alternatively, you can send your code to your webmaster and they'll know exactly how to place the code for you.If you can't place the code in the <head> section, the next best place is just above the <body> on all pages of your site.

Help us help you.

Please note that while we strongly encourage all clients to place the code across all site pages in order to optimize email collection, you REALLY HAFTAplace the code, at the very least, on all checkout related pages including the thank you / order complete page.

Yes!

Yen, francs, rubles, pounds, pesos or rupees, we've got you covered. We support sites in every language and in every currency. Because we like money.

Keep in mind, however, that the reports in your dashboard willdocument all of your recoveries in US dollars, simply converting from your currency.

You may see that the number of emails sent does not match the number of abandoned carts. In fact, the number of emails sent is often less than the number of carts abandoned.

You see, the thing is, wecan only send out abandoned cart messages to shoppers who have submitted their email addresses.

We do have a tendency to get resourceful, which is why we introduced our Presubmit Capture feature. Presubmit Capture means thatour software captures users' email addresses if they submit anywhere on the site at any time.

Even if theydon'tcomplete the registration process.

Even if they enter their email addresses on a non-checkout, non-registration page.

Even if they are not registered users.

Even if they are registered users but didnt log in.

Even if they entered an email address but didnt click submit.

So, we have you covered as well as we possibly can.

But...

sometimes shoppers abandon before ever enteringan email address and when that happens, no email address is collectedand the result is that no remarketing email message can be sent.

We strongly encourage all of our clients to optimize their email collection process during checkout to maximize remarketing capabilities. (If you need help or advice on optimizing your checkout process, give us a shout and we will walk you through it.)

Whoa, did you just see that meteor? We thought not. It was your site working in tandem with our code.

The fancy word is: our JavaScript uses the same technology as Google Analytics (yes, the Google). So its been tested and proven to be asynchronous. For the luddites among you, that means it loads really, really fast.

Your site will work as fast and unobstructed as as as a really fast site which runs on a really fast computer that is travelling aboard a really fast starship heading toward the sky at light speed.

Your first 30 days are 100% free.

We will not charge you one single penny, peso, gilder or franc during your first 30

days, and you are able to take advantage of every feature and tool weve got, to

your abandonment recovery hearts content. Use the heck out of that free trial.

Once your free 30 day trial is over, you will be automatically converted to a paid

plan. Keep in mind that you can cancel anytime during your free trial without being charged.

We. Do. Not.

Give

Rent

or

Share.

Our. Clients. Data. Ever.

Period.

Its illegal. And it's mean.

Your privacy is absolutely, unequivocally guaranteed, and any information you provide us will serve only exclusively! the purpose for which you have given it to us. That is, sending remarketing emails on behalf of your organization.

We are dead serious about this. In fact, normally, wed put a little joke here to lighten the mood, but we really do take your privacy seriously.

Who has time forextra hassle?

We make it quick and easyto keep track of your business.

When you want to:

See how muchyou'verecovered in sales

Check your conversion rate

Review other performance information

simply go to the reports section on your dashboard.

To view billing details, go to the billing section in your account (in the settings section) and youll be able to review or edit all your details there.

No hassle.

Although our softwareintegrates with sites in every currency, the reports shown in your dashboard will always be in US dollars.

Because our entire staff looks like this:

Seriously. You should see our parties.

First, you use our dashboardto design, customize, and configureemails on behalf of your company.

Then, you selectwhen those emails get sent to abandoning users (you can select how much time should elapse between the abandonment and the remarketing email, and which category of customers to target, since you can segment the emails to different target markets).

We do not requirethe useof a third party email service provider; all remarketingare all deployed from our own delivery engine (thats fancy talk for, The emails come straight from us!).

So whats so special about AbandonAid emails? Our system sends targeted, branded, remarketing emails to your users in real-time and catches abandonments as they happen. Or, in real-people-speak, emails can be sent to users mid-abandonment or immediately post, rather thanin (less effective) batches later on.

By the way, you edit your email settings here:

Configure > Configure Emails

You are billed on the first of every month for the previous month's wins, plus the $50 flat monthly cloud fee.

For your first month, your bill will be prorated from the date your first 30 days of service ended. For example, if you sign up on January 15, your first 30 days of service are free, bringing you to Feb 15th.

Then, On March 1, you will charged a prorated cloud fee + performance fee for recovered sales for February 15thtoMarch 1st.

Here's what we do for you 24/7 (and yeah, we actually love it):

Collect criticaldata

Deliver it in actionable reports

Supply customized, branded recovery tools and analytics

The thing is, we have to store all of this data.

Our cloud fee enables us to store, analyze, and deliver the relevant data and materials to you, all held (and backed up!) safely in a secure cloud.

Becauseour pricingmodel is based on performance, you want cancel out any recovered sales that end upin a chargeback or return. In other words, we're all about transparency and fairness: if it didn't bring you a recovered sales, don't pay for it.

At the moment, however, we don't have anautomatedpractice of working through this process.

We have you covered, though, because that's how we roll.

When we established our pricing model,we took potential chargebacks and returns into account and builtthem into our fees. If, however, you see a high volume of recovered orders which end up asa chargeback or return, LET US KNOW so we can make the situation kosher.

Please open a support ticket and provide the following details:

- Date of purchase of order in question

- Email address used for the purchase

- Total amount of the order

The screenshot below illustrates where to find this information.

Send it in, and we will hook you up.

Hey man, we said free and we mean free. REALLY free, not sort-kinda more-or-lessfree.

You can cancel anytime during your free trial without being charged.

To cancel, simplygo to the settings tab to see billing details. That's where you'll find a button to cancel and close youraccount.

It's part of our no-hassle promise.

Go ahead and break our hearts. We'll just sit here, in the dark, without you. #JewishGuilt #CatholicGuilt #TakeYourPick

Your first 30 days are 100% free.

We will not charge you one single penny, peso, gilder or franc during your first 30 days, and you are able to take advantage of every feature and tool weve got, to your abandonment recovery hearts content. Use the heck out of that free trial.

Yes, we do require your credit card information even though were not going to charge you during your trial. Thats because your credit card allows us to verify your contact information, and it ensures that you receive uninterrupted service.

Once your free 30 day trial is over, you will be automatically converted to a paid plan. Keep in mind that you can cancel anytime during your free trial without being charged. To cancel, simply go to the settings tab to see billing details. There, you'll find a button to cancel and close your account.

Were confident that after you take our tools for a spin, youwon'twant to opt out, but hey, thats totally your prerogative (couldnt resist the reference).

We know. You need data ! We make it simple to add your GA tags to the links in your emails. When editing emails, just mosey on over to Show Advanced Settings (and click it). Youll get everything you need for integrating your Google Analytics tags.

Dont forget to save your work so youdon'thave to rewrite your term paper.

The easiest way to find your "Thank You" pageURL is to make a test purchase on your site and then copy the URL of the pate you hit immediately upon completing the purchase.

Here's a screenshot of where to find your "Thank You" page URL.

Of course, if you'd like to hit up DealsDirect.com.au, we're sure they'd love to hear from you. But don't abandon your cart, since our software works within their site and we will hunt you down!

We wouldnt leave you hanging without the ability to use your own template, now, would we? Dude. You got to have faith.

To upload your own email template, go to Configure > Configure Emails > +Compose New Email.

Alternatively, you can add your HTML to existing emails. In each WISYWIG editor, you'll see a button that says HTML.Hit it to work your own magic and design your own email masterpiece.

We know weve already mentioned this, but pleasedon'tforget to save your work!Unsaved changes make for frustrated clients.

And that's no good.

You can add and edit all kinds of fun stuff and customize your emails very easily.

You can change your logo, edit your template colors, and even customize the text of your call to action. Just go to:

Configure > Configure Emails > Customize Template

Easy peasy Japanesey. Promise.

Go to the first tab on your dashboard (Configure). Choose the first option in the dropdown menu (Configure Emails). Then click the first button on the screen to which youre directed (General Email Settings).

Configure > Configure Emails > General Email Settings

no.reply@yourwebsite

To make your life a little easier and to ensure your usersdon'tmiss stuff from you weve got your reply-to address set as and the From field set as the name of your website. But hey, thats just what *we* think is best. You can edit this as you wish. Just remember to save your changes when youre done, so you can set and forget it.

Pro Tip: displaying your company name or website in the From field is courteous to your users and a best business practice.

Because spamsucks!

Seriously. It sucks so much they made it illegal. Then, they required that you identify your company in the footer of all emails sent on your companys behalf.

Honestly, the last thing you want to do is spam your customers. We're all about love, not spam. Oh, and staying on the right side of the law (prison orange doesn't suit us. Bet it doesn't suit you either.)

Onceyou'veupdated your company details, you can edit them whenever the need arises and avoid those pesky spamlawsuits.

First of all, congrats on placing your code! That's the first step toward turning data into sales.

How long has it been since you placed your code?

Seconds?

Minutes?

An hour?

We track data in real time.As soon as abandonments on your site take place, we've got you covered; the data will roll in. The rate at which data populates the reports is directly attributed to the rate at which abandonments take place.

If you see zero reporting data within 24 hours of placing code, however,something might be up and ain't nobody got time for that. Open a ticket and we'll check it out!

Once implemented, our code collects email information entered on any of your sites pages in real time. It works especially great ( less filling !) on one-page checkouts because even if your customer leaves before clicking 'submit', we can still collect their emails thanks to our pre-submit capture technology.

To make the magic happen, you only need to perform one small task: make sureyou'veimplemented our code across all of your sites pages.

Nothing.

Thats right. Nada. Zip. Zero.

The only form field data we store is the email field (along with the contents of the abandoned cart).

So just to recap: no information other than email addresses and those sad, lonely, unpurchased cart contents.

NO.

Nein.

.

Non.

Nay, we say!

The walkout.

Defined as one of several scenarios, all resulting in the same thing: no deal.

Technically, an abandonment occursany time a user proceeds to checkout but doesnt ultimately purchasethe items in his or hercart, closes the browser, or navigates away from your site.

Basically, an abandonment is any time a shopper places an item in his or her cart but then didnt seal the deal or close the sale. And remember, coffee is for closers.

Relax.

Really. We got this. We ensure your emails have a 99% delivery rate.

Luddites can ignore this bit where we tell you how we make sure your emails get delivered. We work with several large email platforms providing dedicated IP addresses precisely for the purpose of ensuring your emailsdon'tbounce. The messages we create are highly targeted and specific. Weve never had issues with our email delivery and we work hard to make sure we never will.

We like to cover all our (and your) bases.

Once our code is on every page of your site, it'sable to collect an email addressanywhere. Everywhere. All the time.

Our presubmit capture technology is aproprietary way of capturing your users email addresses, even if theydon'tcomplete the registration process. Even if they enter their email addresses on a non-checkout, non-registration page.

Even if they are not registered users.

Even if they are registered users but didnt log in.

Even if they entered an email address but didnt click submit.

Our innovative technologytracks what they enter on your site and captures that information instantaneously, without requiring a submittal.

Now that's what we call covering all the bases.

Sure you can! We aim to please.

We have many clients usingGTM to manage their sites. There is a slight adjustment that you'll need to apply to your unique AbandonAidscript before pasting it into your site.This isdue to syntax constraints in the tag manager itself, but don'tworry! It works just fine.

Here is an exampleof our actual script generated inthe Get Code tab of our dashboard:

<script type="text/javascript">

var pkBaseURL = (("https:" == document.location.protocol) ? "https://" : " http://" );

document.write(unescape("%3Cscript src='" + pkBaseURL + "ADDRESS_OF_YOUR_SCRIPT_HERE' type='text/javascript'%3E%3C/script%3E"));

</script>

Before you place the script into the tag manager,you musttake the ADDRESS_OF_YOUR_SCRIPT_HERE string and paste it in.

<script> var tag = document.createElement('script'); var pkBaseURL = (("https:" == document.location.protocol) ? "https://" : " http://" ); tag.src = pkBaseURL + "ADDRESS_OF_YOUR_SCRIPT_HERE"; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(tag, s); </script>

If you run into any issues, or if this looks like Greek to you, we have your back. Open a ticket and wewill be happy to help you with the implementation.

We're impressed with how grateful you are. You must have been raised in the American south. Or maybe the Midwest. Or perhaps you're British - those folks know manners!

OK, for real:

If you have multiple thank you URLs, the best thing to do is to generate your code with one of them and then open a ticket to send us your additional URLs.

We ask that you wait for confirmation from us via the ticketing system that all URLs have been properly configured before you start sending emails in your abandoned cart campaign.

Following your free trial, your credit card will be charged on the first of every month for the previous months charges.

Those charges will always include the $50 flat monthly cloud fee and above that, charges will be calculated according to the following success in recovering abandoned sales:

5% on recovered sales from $0 - $15K/month

2.5% on $15,001 - $100K

and 1% on recovered sales above $100K

You can cancel, hassle-free, at any time.

We work with a variety of large email platforms with dedicated IP addresses to ensure a 99% email delivery rate into your shoppers' inboxes. We've have never had any issues with our email delivery because the messages we help you create have been designed and optimized to be highly targeted and specific for each shopper.