C+
69/100
Ace Hardware Claimed Company
Throughout its 85-year history, Ace has been known as the helpful hardware place by both customers and communities. read more
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Ace Hardware Outlook Employee Reviews
All
Positive
Constructive
What makes you most happy at work?
Solving a customer's problem and hearing back from them.
The people and the work
Being able to do my job, learn new things, having a day that's not filled with drama
It makes me happy to see our store owners make our customers happy and satisfied.
very little any more It is amazing how one person can taint a whole store when we were happy and growing
Helping the customers and making sales
Review from Sales Dept
That i get to talk to some great customers, see some fiamilar faces, work with people i enjoy talking to.
The challenge of meeting newcystomers
My co workers keep me happy
Fulfilling the customers needs and being busy with a steady stream of customers or special projects to be completed.
Being able to help customers and see that my being there impacted their day positively and my knowhow helped their project get finished quicker and they didn't have to waste their own time with indecision.
Love my job and the store
The customers and the conversations we have
to interact with customers and help them .
Interactions between employees and customers make thework day enjoyable
Helping customers with diy projects
Feeling productive and assisting the customers with their needs.
helping customers and making their day easier
Seeing our guests leave with a smile
we have great customers. I look forward to helping them with their projects.
What's going wrong and how can it be improved?
Bad management. A lot of people who left have been mistreated and unheard
Review from Customer Support Dept
Rude assistant managers and employees
Prices are very high compared to competitors. Do everything you can to encourage them to come for good service. Don't tell at employees so loud it can be heard through the store so clients leave immediately. Honor written return policies instead of being lazy refusing to help resolve issues.
The ownership is uninterested. Third generation inheritance...
There is an unfairness throughout the store. A manager should not get away with doing less than minimal work.
Review from Sales Dept
Employee exploitation. Ive never seen employee satisfaction this low. Pay us what we deserve and give us benefits.
Review from Sales Dept
More pay less stress better management
The staff, they need to be removed
there is favoritism amongst the management and unprofessional behavior. we are talked down to and made to feel that we are stupid sometimes . when we have concerns or questions nothing is ever resolved
Supervisors and Managers need to stop trying to be everyone's best friend and put their foot down when people continue to call in, show up late 15-20 minutes. Stop picking favorites and treat everyone equal. Communication needs to be better all the way around!
Review from Customer Support Dept
More training and putting the customer first
Have to be away from home for 10 days at a time
Treatment as second class peopke
What do you like best about your company?
It is a fun environment
Review from Sales Dept
What would you most like to see improved at your company?
I think we need more employees
Review from Sales Dept
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