Ace Hardware Employee Reviews
Out of 724 Ace Hardware employee reviews, 80% were positive. The remaining 20% were constructive reviews with the goal of helping Ace Hardware improve their work culture. The Operations team, with 90% positive reviews, reports the best experience at Ace Hardware compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 26% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
They are helpful and willing to work with scheduling, And keeping the store running like it should.
In my experience, it is extremely uncommon in today's business environment to find a member of Ace Management or the corporate leadership team who is not dedicated to the company's vision and mission.
Always there for us and letting us know whats going on
They are quick to help you out if needed
They listen, and believe me.
What does the leadership team need to get better at?
They need to be trained in people management. How to treat employees with dignity and respect
Review from Customer Support Dept
providing employees a chance to air their grievences
Supporting, listening and communicating to hourly employees. Strong sense you are replaceable, therefore high turnover.
Treating people with dignity and respect. Being honest with the owner. Trying to keep clients instead of running them off. Not making false accusations without proof to back it up. Stop making up policies that dispute written policies.
They need to get better at leadership
What is the best part about your compensation package?
Dental is included in my comp package
I like that they NOW offer some dental, vision, and insurance options
We have a very liberal time off policy as well as maternity leave.
its a basic compensation package
The 401k matching is good
Why do you feel undervalued and what would make you feel better about your compensation?
I feel valued because the amount of work they expect from you and what they pay you isn't even close to being fair
at least, some attempt at a raise.
It would be nice to be treated and supported from the owners
Have more respect around the building. For customers and coworkers.
I bring a lot to the table. I get good hours but I've tried for a raise for a while but to no prevail.
What are some of the best things about your team?
Determination and focus on achieving goals.
Everyone believes in our overall goal of being the best hardware store on the planet, and that shows up in everything we do each day!
The quality of the majorty of my fellow team members are great and enjoyable thats why i decided to come work again for the 2nd time at this location and since my time of coming back here to work again its been a very unhealtht work environment and not a lot of our employees enjoy how things are ran
They are great ti work with, fast, and very friendly.
Every one willong to help each other as a team
What do your coworkers need to improve and how could you work together better?
Respect and act like adults
their IQ and manners need improvement
Establishing beneficial practices to improve integrity.
Review from Sales Dept
Doing team work and getting along
Actually work instead of standing around talking all day
What is most positive about the culture and environment at your company?
We focus on pleasing our customers
Here at Ace, we genuinely feel like a family. The energy that permeates our corporate team is difficult to measure, but I sense it every day.
The people that they hire are majority good not a lot to complain about and thats really the onky thign positive about it
The few customers that come in and chat with me and have similar beliefs that I do
Review from Product Dept
New faces and new challenges
What needs to change to make the company culture better?
There needs to be more communication, encouragement, training opportunities and cohesion.
They gotta keep their word on how i would get paid mire eveey 8 months but nothing has changed
starters our HR Manager can stop saying shes gonna change the culture of the people being hired when she means she is going to hire less black people and more white people
Accountability moslty. Some who are the gm favorites dont have to pull their weight. Which affects the whole team. Makes the whole team concept seem like bull.
Different store management the current manager is rude disrespectful always looking for something to complain about comes in with a bad attitude just brings everyone down and has caused 4 different good employees to quit or resign because they can't stand being around her anymore.
Review from Sales Dept
What did you like most about the interview process?
The store manager and his positevety
After explaining the interview procedure and what to expect, the interviewer helped me relax and feel at ease.
It was respectable and had a promsie to move up but now i dont see that anymore
That was many years ago and nothing is the same. but it is obvious that floor supervisor qualifications are a short bar.
The conversation from my employer
Review from Sales Dept
What would you improve about your company's interview process?
Asking more real questions not weird ones
He was prejudice against hiring woman, and would more likely hire Christian
Review from Customer Support Dept
To get younger store managers
It has improved since ive been hired.
They are so desperate for people they hire anyone. They have no idea how to read people. They don't ask them reltable questions to even see if they are qualified for the job
What makes you most happy at work?
Solving a customer's problem and hearing back from them.
The people and the work
Being able to do my job, learn new things, having a day that's not filled with drama
It makes me happy to see our store owners make our customers happy and satisfied.
very little any more It is amazing how one person can taint a whole store when we were happy and growing
What's going wrong and how can it be improved?
Bad management. A lot of people who left have been mistreated and unheard
Review from Customer Support Dept
Rude assistant managers and employees
Prices are very high compared to competitors. Do everything you can to encourage them to come for good service. Don't tell at employees so loud it can be heard through the store so clients leave immediately. Honor written return policies instead of being lazy refusing to help resolve issues.
The ownership is uninterested. Third generation inheritance...
There is an unfairness throughout the store. A manager should not get away with doing less than minimal work.
Review from Sales Dept
What do you like best about your company?
It is a fun environment
Review from Sales Dept
What would you most like to see improved at your company?
I think we need more employees
Review from Sales Dept