American Family Insurance Employee Reviews
Out of 167 American Family Insurance employee reviews, 71% were positive. The remaining 29% were constructive reviews with the goal of helping American Family Insurance improve their work culture. The Operations team, with 86% positive reviews, reports the best experience at American Family Insurance compared to all other departments at the company.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
Overall Sentiment: It is a stable environment with excellent "human" elements—like teamwork and benefits—but one that requires navigating some internal bureaucracy and silos to get things done effecti
Posted a month ago
Very knowledgeable, but over worked too.
Supportive of needs and able to help when needed
They are often changing members of the team.
Some of them really do try for us to be heard, some don’t car
What does the leadership team need to get better at?
Decision making, accountability, quickly identifying failures and identifying ways to recover
Creating effective transition plans, foster stronger communication In creating a team player environment, hold accountability
Providing a clear direction. Understanding how to grow the company in the digital space. Providing opportunities for kick-ass people over kiss-ass people.
Emotional intelligence and handling their own emotions
Review from Operations Dept
Living the values they write in their culture statements.
Review from Operations Dept
What is the best part about your compensation package?
Dual Retirement Savings: The most frequently praised feature is the rare combination of both a 401k with company matching and a traditional Pension plan.
Posted a month ago
401k, Pension, Healthcare and Life Insurance
The low annual salary adjustment.
Review from Operations Dept
I have a low deductible and it covers so much.
Package is good and makes sense for skills.
Why do you feel undervalued and what would make you feel better about your compensation?
Our suggestions are rarely implemented. Being paid for the overtime, we put in or additional claim load we are thrown based on ability. Promotional opportunities based on skill, and proven ability. Yearly wage increases that keeps up with cost of inflation. Supportive and functional mgmt.
Company lacks role clarity in most areas
As the company tries catching up and transition they pile more work on you. Making a company minimum is great but not when your paying me what your paying entry level.
Considering the current economy, salaries should be more commensurate.
increase my salary by 20%
What are some of the best things about your team?
Willingness to help. Funny and honest
Very helpful and welcoming to new comers
Everyone is smart and has good ideas.
They all care about each other. Always willing to help.
We all work as a team.
What do your coworkers need to improve and how could you work together better?
The territorial nature of certain things across the enterprise makes it difficult to get things done without long drawn-out conversations. Additionally the lack of respect that individuals have for one another in their respective fields creates a terrible working culture.
Communicate, work as a team, eliminate blaming others, be accountable
better operating systems. The current ones are not user friendly .
They need to be better team players
Negative behaviors by coworkers is a direct result of leadership failures. The lack of clarity in roles, inability to move from strategic vision to actual implementation, and slow decision making my senior leaders has resulted in discourse at all levels leading to everyone trying to save themselves
What is most positive about the culture and environment at your company?
Community outreach and diversity goals, although little is done to create an inclusive safe space for all cultures.
Customer interaction and freedom to plan day
The teamwork everyone puts in.
Everyone helps each other and is kind.
Remote worker so na .
What needs to change to make the company culture better?
Foster open communication, break silos, make more of a collaborative efforts
Recognize & reward staff for their work. Just saying 'thank you' every once in awhile can go a long way to making someone feel valued.
better compensation and team work.
lower the rates to access a bigger range of people in the community
What did you like most about the interview process?
Phone interviews eliminates the pressure of presentation
Being able to talk with managers and discuss any questions
The people I interviewed with were personable
I spoke with several different people.
Engaging dialogue with the team.
What would you improve about your company's interview process?
More communication- clarification on expectations and job roles
What makes you most happy at work?
Setting my own schedule and interacting with customers
There is always room to grow.
Organizing and understanding my workload.
That I am good at my job and am supported
My co-workers are the best part.
Review from Operations Dept
What's going wrong and how can it be improved?
Insurance is a commodity. Name brands don't really matter. Figure out how to grow & capture more customers before your agency model sinks the ship.
Leadership has poorly managed changes and communication. Poor leaders escalate to verbal abuse and play favorites. Upper level leadership does not address mid-level manager problems.
Review from Operations Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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