American Family Insurance Employee Reviews
Out of 167 American Family Insurance employee reviews, 71% were positive. The remaining 29% were constructive reviews with the goal of helping American Family Insurance improve their work culture. The Operations team, with 86% positive reviews, reports the best experience at American Family Insurance compared to all other departments at the company.
What does the leadership team need to get better at?
Decision making, accountability, quickly identifying failures and identifying ways to recover
Creating effective transition plans, foster stronger communication In creating a team player environment, hold accountability
Providing a clear direction. Understanding how to grow the company in the digital space. Providing opportunities for kick-ass people over kiss-ass people.
Emotional intelligence and handling their own emotions
Review from Operations Dept
Living the values they write in their culture statements.
Review from Operations Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Our suggestions are rarely implemented. Being paid for the overtime, we put in or additional claim load we are thrown based on ability. Promotional opportunities based on skill, and proven ability. Yearly wage increases that keeps up with cost of inflation. Supportive and functional mgmt.
Company lacks role clarity in most areas
As the company tries catching up and transition they pile more work on you. Making a company minimum is great but not when your paying me what your paying entry level.
Considering the current economy, salaries should be more commensurate.
increase my salary by 20%
What do your coworkers need to improve and how could you work together better?
Negative behaviors by coworkers is a direct result of leadership failures. The lack of clarity in roles, inability to move from strategic vision to actual implementation, and slow decision making my senior leaders has resulted in discourse at all levels leading to everyone trying to save themselves
The territorial nature of certain things across the enterprise makes it difficult to get things done without long drawn-out conversations. Additionally the lack of respect that individuals have for one another in their respective fields creates a terrible working culture.
Communicate, work as a team, eliminate blaming others, be accountable
better operating systems. The current ones are not user friendly .
They need to be better team players
What needs to change to make the company culture better?
Foster open communication, break silos, make more of a collaborative efforts
Recognize & reward staff for their work. Just saying 'thank you' every once in awhile can go a long way to making someone feel valued.
better compensation and team work.
lower the rates to access a bigger range of people in the community
What would you improve about your company's interview process?
More communication- clarification on expectations and job roles
What's going wrong and how can it be improved?
Insurance is a commodity. Name brands don't really matter. Figure out how to grow & capture more customers before your agency model sinks the ship.
Leadership has poorly managed changes and communication. Poor leaders escalate to verbal abuse and play favorites. Upper level leadership does not address mid-level manager problems.
Review from Operations Dept
What would you most like to see improved at your company?
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