Atento Employee Reviews

If there is something that can go wrong with HR, it will. I have had issues with pay, issues with 401k, and issues with HR giving bad information and costing me a mortgage loan.

The best place to work.

Its got a nice pay, though the policies don't seem to stay consistent for more than a week

management makes it difficult to want to come in

Im sick and i still have to come in to work or i would get points added, and i can't take a covid test because nothing is open at 7 when i come in to work, if im late still get points added, i was told to wait until lunch i have lunch at 1pm to 2pm and until then keep spreading germs.

Very patient and understanding and caring

They are always helping their teams.

The ability to quickly respond to customer issues that are outside of the operating standards and respond empathetically to the situation that the customer faces and not penalize the employee team for such anamolies.

I like the quality team, those who ensure the quality of product or service.

Review from Customer Support Dept

Be more organized and actually follow their promises which they do not

Listen to the workers. Spent an hour and a half on the phone with IT just to be asked why I was sitting in 'Training', after she told me to call IT. I had four managers, all of them were the same. My manager had her favorites, and it was known.

Caring for their workers at all times

Atento pays more than other similar companies.

Didn't use these, didn't need these.

The percentage and time there

The 401 k plan by my employer and the choices of how I can invest in my future.

I feel undervalued and never get paid properly to how much I have worked

actually getting paid for the hours worked

Review from Customer Support Dept

I feel i can lead people, i feel i would give an average company a solid growth in terms of identifying better strategies to improve the organization structure and tasks.

Review from Customer Support Dept

If they cared for you as an individual and cared about your hard work

Friendship, open-minded, always receptive to feedback

Any knowledge one of us does have at least one other person does have

I enjoy working with my coworkers and are the only reason why I am still working here

We work together well !

The effort and persistence in how we solve problem.

Co-workers were great, always helpful, way more helpful than the managers. Always helped me with questions the callers had issues with, when the manager wouldn't reply.

Atento accepts its employees as they are

helping people and the other employees

Review from Customer Support Dept

The positive ness the staff brings

Coworkers in the department. But atentos higher up employees need an adjustment or be replaced

Review from Customer Support Dept

My fellow coworkers and some of the customers

Review from Customer Support Dept

better management needed in this company

Everything was clear and neat.

How simple it was to start

I liked the individual that interviewed me even though she quit

How thourough the questions were

They were straight to the point about what the company does and what they’re looki

When someone says they are pregnant and they get told it is "no problem", make sure you mean that. I got let go because of it!

The work environment is always welcoming and the objectives are clear.

The salary and all wide variety of schedules

When i am able to do things

Helping the customers receive this vaccine was the best, customers always made my day better.

The continued help from others

management could be 100% more better

You take agents that actually care away from them. Thats whatvyou do wrong.

getting paid would be a good start and being actually able to talk to a person who knows what is going on

Review from Customer Support Dept

Make the job comfortable without feeling criticized.

Review from Customer Support Dept

The system is always having issues and the customer are always in bad stated cause of it

Review from Customer Support Dept