D-
52/100
Atento is the leading company in Business Process Outsourcing and Customer Experience Management services. read more
Atento Outlook Employee Reviews
All
Positive
Constructive
What makes you most happy at work?
The work environment is always welcoming and the objectives are clear.
The salary and all wide variety of schedules
When i am able to do things
Helping the customers receive this vaccine was the best, customers always made my day better.
The continued help from others
The customers I make happy and satisfied by my service and effort to fix the problems and concerns that they face.
What's going wrong and how can it be improved?
management could be 100% more better
You take agents that actually care away from them. Thats whatvyou do wrong.
getting paid would be a good start and being actually able to talk to a person who knows what is going on
Review from Customer Support Dept
Make the job comfortable without feeling criticized.
Review from Customer Support Dept
The system is always having issues and the customer are always in bad stated cause of it
Review from Customer Support Dept
i think my job could in the majority of the time be done in my home, also with an investment on developing information platforms for FAQ we would avoid so much calls
Review from Customer Support Dept
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