Atento Employee Reviews
Out of 60 Atento employee reviews, 67% were positive. The remaining 33% were constructive reviews with the goal of helping Atento improve their work culture. The Customer Support team, with 54% positive reviews, reports the best experience at Atento compared to all other departments at the company.
What does the leadership team need to get better at?
Be more organized and actually follow their promises which they do not
Listen to the workers. Spent an hour and a half on the phone with IT just to be asked why I was sitting in 'Training', after she told me to call IT. I had four managers, all of them were the same. My manager had her favorites, and it was known.
Caring for their workers at all times
Why do you feel undervalued and what would make you feel better about your compensation?
I feel undervalued and never get paid properly to how much I have worked
actually getting paid for the hours worked
Review from Customer Support Dept
I feel i can lead people, i feel i would give an average company a solid growth in terms of identifying better strategies to improve the organization structure and tasks.
Review from Customer Support Dept
If they cared for you as an individual and cared about your hard work
What do your coworkers need to improve and how could you work together better?
Co-workers were great, always helpful, way more helpful than the managers. Always helped me with questions the callers had issues with, when the manager wouldn't reply.
What needs to change to make the company culture better?
better management needed in this company
What would you improve about your company's interview process?
When someone says they are pregnant and they get told it is "no problem", make sure you mean that. I got let go because of it!
What's going wrong and how can it be improved?
management could be 100% more better
You take agents that actually care away from them. Thats whatvyou do wrong.
getting paid would be a good start and being actually able to talk to a person who knows what is going on
Review from Customer Support Dept
Make the job comfortable without feeling criticized.
Review from Customer Support Dept
The system is always having issues and the customer are always in bad stated cause of it
Review from Customer Support Dept
What would you most like to see improved at your company?
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