Buffalo Wild Wings Employee Reviews
Out of 1305 Buffalo Wild Wings employee reviews, 56% were positive. The remaining 44% were constructive reviews with the goal of helping Buffalo Wild Wings improve their work culture. The Customer Support team, with 81% positive reviews, reports the best experience at Buffalo Wild Wings compared to all other departments at the company. The Product team offered the most constructive feedback, with 56% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
I can't describe the leadership team.
not sure we don't have a GM and our DM is very busy with other stores besides ours
the local leadership is good at talk to staff
They are understing nice people.
They most definitely take a lead in making sure that we get the job done and right
What does the leadership team need to get better at?
Get on the team members when they are not following rules or ACTUALLY ENFORCE THE RULES
Managing their team. Lots of team members dont work and are stuck on their phones. Expect everybody else to pick up their work
Finding people who can keep up with the speed of a Sports Bar
Properly scheduling for the busy shifts and properly training staff. Less time in the office chatting more time actually managing
Everything because nothing is being acknowledged or appreciated
What is the best part about your compensation package?
salary but not benefits stock options low
I appreciate that our company offers insurance
I don't know what that is
It covers the more important needs
Review from Sales Dept
It's ok. I have no reason to complain. Seems market standard.
Review from Operations Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I have 17yrs experience getting paid the same as someone with none
Getting paid more an hour
I do way to much work for so little return. I lead the kitchen as a kitchen manager for a cooks pay.
Added tip to each bill and less money taken out for tip out
After everything i have to do to keep this restaurant afloat i cant even come in woth my family to eat and get a discount on my food. Even if i worked the same day. We are now only allowed to get discounted food WHILE we're working and it only takes off 7.50
What are some of the best things about your team?
When communicating we a beast
they all work hard to give a good time to ges.
Almost every person comes into work and gives their all, there are a couple of employees that could work harder, but they make up for it with their personality, I enjoy working with almost every single person I work with.
Friendships, sometimes help fyring busy hours
My coworkers are really cool people. That was probably the only reason why i ever looked forward to coming into work.
What do your coworkers need to improve and how could you work together better?
Do your job and stay productive. Help each other so we can all succeed
Not be sensitive to corrections
Review from Sales Dept
WCT'S need to stop acting bigger and better than everyone else.
Review from Product Dept
Have better training and managing
Working together as a team not competition
What is most positive about the culture and environment at your company?
My GM is the most positive.
when no one calls off for their shift and everyone is working hard to make the guest experience the best it can be
The fact that we can socialize with the customers sometimes. We get good feedback for our meals not only from customers but workers alike. The cooks and servers are all one within the job and I would call it a family
that i don't see my manager frequently
Most days I can go into work and know that I'm going to have a good day, The only time that I work in a negative work environment is when one specific manager is working that shift and she makes everybody have a bad day, She is mean, disrespectfu, and she screams at people for no reason.
What needs to change to make the company culture better?
the food needs to come out faster when we are not that busy
Start holding people in salary accountable
Get better management soon or it will go under
Management respecting the team, and not letting power get to them and think its okay to disrepect whoever is working under them.
The district manager or CEO and team needs to have a meeting to ensure the value of its employees and the safety of its employees. Company expectations, rules and regulations need to be understood and practiced appropriately and effectively.
What did you like most about the interview process?
the feeling of being respected and valued to be part of team
Honestly the fact that it took less than five minutes because they didn't seem to push too much of anything
you need to be kind and have a goods recorded to work here
The person that interviewed me was kind.
I was interviewed 7 years not the same manaent
What would you improve about your company's interview process?
Actual training, and not have Vivian from blossom hill do it
Actual Manager's for the company
They handed me a packet that was clearly a script meant for the interviewer and told me to fillit out. It was confusing to say the least and instead of reading the answers i took the time to write the GM just asked me the same questions. He was also wide eyed the whole time it was really unnerving
the Gm pretty much told me he allowed the girls thats been there for a long time to be mean because thats just how they are
look deeper into the people they are hiring. often hire people with drug problems that will come to work high off several drugs
What makes you most happy at work?
When I'm not being brought into the managers office being told I have a problem with someone when I infact don't even know what they are talking about.
Whenever everybody has a good day, And everything runs smoothly.
Certain coworkers i worked with.
Serving my guests(especially the regulars)
Getting to see my work family
What's going wrong and how can it be improved?
It could be improved with real compassionate customer service
Food gets out cold, sometimes food has gotten water on it from leaks in the ceiling.
Review from Product Dept
Customers point of view. Food is bad and prices are crazy. True bad part is its corporate structure.
Review from Operations Dept
The general manager needs to take control of situations and not sit in his office ignoring the problem.
Fire some of the managment fire some employees get rid of the people who dont care about really anything and thing they are better than anyone else.