B
76/100
CentralSquare Claimed Company
CentralSquare provides technology solutions that help over 7,500 public sector agencies deliver vital safety and administrative services to 3 out of every 4 residents of the U.S. and Canada. CentralSquare’s mission is to innovate on behalf of the public sector to create the broadest and most agile software platform to help solve some of the most pressing issues facing local governments today. More information is available at www.CentralSqr.com
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CentralSquare Outlook Employee Reviews
All
Positive
Constructive
What makes you most happy at work?
I enjoy working remotely. It's a huge factor in my happiness. I also enjoy being trusted to do my job, without micromanagement. Those two things make me happy at work.
I really appreciate the opportunity to work in the public safety sphere.
Review from Operations Dept
That I am not micro managed. I am trusted to do the work that I need to do.
Review from Customer Support Dept
Working with a great team of individuals who appreciate each other's time and experience. A friendly team is very motivating, and we continue to learn from each other every day.
Review from Engineering Dept
Doing what I chose as a career.
Review from Engineering Dept
getting recognition for what you do, both verbally and compensation wise
Review from Engineering Dept
I love the internal and external interactions, and then seeing how our software really does make a difference in cities/municipalities worker productivity and lives.
Review from Operations Dept
Serving the customers, and ensuring that they are satisfied with the technology we deploy
Review from Sales Dept
Not being micro managed, having my manager trust me and know my work ethic.
Review from Sales Dept
my coworkers and having things to do
Review from Customer Support Dept
Opportunity to makle sales and commissions.
Review from Sales Dept
New projects and being able to see them to fruition
Review from Sales Dept
Seeing results of the efforts
Review from Sales Dept
Working from home I can go at my own pace in this position but still ask the questions if I need to.
Review from Customer Support Dept
The thing that makes me happy at work is the challenge and my co-workers.
Review from Operations Dept
It is challenging, I learn new things daily and my co-workers
Review from Operations Dept
I love interacting with my customers and helping them resolve any issues and guiding them towards more efficient and easier solutions.
Review from Operations Dept
The support I receive from managers and co-workers
Review from Operations Dept
building a team of successful individuals aligned in their goals
Review from Product Dept
I can make some money will furthering my career.
Review from IT Dept
What's going wrong and how can it be improved?
Goals are extremely vague. Leadership doesn't take ownership for failure caused by poor planning.
Review from Engineering Dept
Too much work and not enough people
Review from Sales Dept
Being owned by Bain Capital is a huge negative. They are only concerned about the bottom line and not the employees. Take the company public and start awarding stock to the employees. Once they have a share of ownership, their attitudes will change tremendously.
Review from Customer Support Dept
Poor product quality leading to customers ditching the product
Review from Customer Support Dept
Too much turnover at executive levels constantly leading to process changes.
Review from Customer Success Dept
Too high a workload without options for effectively handling it.
Review from Customer Support Dept
I don't feel heard, the company only cares to hear feedback once a year with their Employee Engagement Survey and it takes them MONTHS (sometimes a year or longer) to actually see any action out of them. Also, when we find an issue, it is difficult to get anyone to accept fault so it can be remedied
Review from Finance Dept
Engineers should not do ANY work before a specification document has been approved. So much work is wasted when we start before this. There should also be a singular location for team specific, high quality trainings for new people.
Review from Engineering Dept
Customers are frustrated. The sales team sells products that aren't developed yet and don't have a clear way of identifying which products they should/shouldn't sell. Projects sold w/out enough milestone hrs. Changing systems very quickly (teams/slack, openair/ff, jira/azure) w/ out enough guidance.
Review from Customer Success Dept
The company seems to do a good job of gathering information from individual contributors but not a good job of implementing change.
Review from Engineering Dept
Better Pay for all the stress associated with the job
Review from Finance Dept
Career development would be nice. Also... just to be honest the "care" and "encouragement" people mention feels a bit forced and not entirely genuine.
Review from HR Dept
ELT and managers need to realize that their decisions affect people's lives.......especially our stress levels. Don't make rash decisions that require employees to instantly shift focus and put off other priorities that will still have to be done in a timely manner. Stress LITERALLY kills!
Review from Product Dept
There has not been much specified training to the team I have joined, so I am still unclear on how exactly the product works, how it functions, what our processes are to improve and implement that function, and how to excel in my position
Review from Product Dept
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