Tom Karinshak — Senior Vice President of Customer Service at Comcast

Mr. Tom Karinshak serves as Senior Vice President of Customer Service at Comcast Corporation. Mr. Karinshak served as Managing Director of Customer Care & Bank Operations at Barclays Bank Delaware since March 2008. He was responsible for creating the overall strategy and leading the execution of Customer Care and Bank Operations, including driving customer satisfaction and loyalty, call center operations and working with Barclaycard US partners in delivering best in class customer service. Mr. Karinshak joined Barclaycard US with extensive experience in all areas of customer support, cross-sell and retention, as well as marketing and people management. He recently spent eight years at AOL Time Warner and served as its Senior Vice President of Customer Management. During his tenure, Mr. Karinshak was responsible for all member communications, product marketing, retention and loyalty programs, driving innovation and creating and implementing the marketing strategy to grow AOL's membership base. Mr. Karinshak's leadership and organizational skills were forged throughout his distinguished military career as a Combat Engineer Captain in the United States Army. He is a B.S. in Civil Engineering of the United States Military Academy at West Point and received his MS in Engineering Management from the University of Missouri-Rolla.