Cricket Wireless Culture | Comparably
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Competitors:AT&TT-MobileMetroPCS CommunicationsBoost Mobile
Cricket Wireless
Cricket Wireless is a U.S.-based company that offers prepaid wireless voice, text, and data services. read more
EMPLOYEE
PARTICIPANTS
545
TOTAL
RATINGS
4363
Updated on: January 22, 2026

Cricket Wireless Company Culture

Cricket Wireless Culture

This score is derived from employee ratings & reviews
2.5/5
Cricket Wireless' Overall Culture is rated D

Top Rated Culture Dimensions

eNPS
C
Professional Development
C-
Outlook
D+
CEO Rating
D
Diversity
D

Cricket Wireless CEO

Bottom 20%Bottom 20% of Similar Size Companies on Comparably
John Dwyer Cricket Wireless' CEO
John Dwyer
57 /100
See More

Diversity at Cricket Wireless

Bottom 20%Bottom 20% of Similar Size Companies on Comparably
D

Diverse employees at Cricket Wireless have rated Environment, Team, and Work Culture as the highest categories they have scored

Women at Cricket Wireless

Bottom 15%Bottom 15% of Similar Size Companies on Comparably
D

Women at Cricket Wireless have rated Team, Environment, and Work Culture as the highest categories they have scored

Cricket Wireless eNPS

Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"
Bottom 40%Bottom 40% of Similar Size Companies on Comparably

Recommend to a Friend?

-22

Cricket Wireless employees are -22% more likely to recommend Cricket Wireless as a great place to work

33%Promoters
12%Passives
55%Detractors

Working at Cricket Wireless

Working at Cricket Wireless is rated below average by 545 employees, across various culture dimensions. Cricket Wireless employees rate eNPS highest among all categories, and think that Perks And Benefits and Compensation have the most room for improvement, putting Cricket Wireless’s culture in the Bottom 15% compared to similar sized companies on Comparably and in the Bottom 15% compared to other companies in Atlanta. See below in detail how working at Cricket Wireless was rated by employees.

Overall Company Culture at Cricket Wireless

D

Overall Company Culture at Cricket Wireless is rated D

Last updated today

Bottom
15%

Cricket Wireless ranks in the Bottom 15% of other companies on Comparably with 5,001-10,000 Employees for Overall Company Culture Score

Overall Company Culture Score by Department

This graph details how each department scores their Overall Company Culture

Results from 545 Employees

View Results
0
20
40
60
80
100
Marketing
58
Marketing58
Sales
54
Sales54
Operations
53
Operations53
Customer Support
41
Customer Support41
Product
31
Product31
Business Dev
10
Business Dev10

Cricket Wireless Employee Reviews

Out of 500 Cricket Wireless employee reviews, 49% were positive. The remaining 51% were constructive reviews with the goal of helping Cricket Wireless improve their work culture.

49%
51%
Positive Reviews49%
Constructive Feedback51%

Positive Reviews From Cricket Wireless Employees

  • What did you like most about the interview process?
    It was easy and straight foward
  • What did you like most about the interview process?
    They made sure I was comfortable with operating everything I would interact with
  • What makes you most happy at work?
    Seing the smile on people face knowing we are here to help
Read More Positive Reviews

Constructive Feedback From Cricket Wireless Employees

  • What does the leadership team need to get better at?
    Offering better things for people who are already customers
  • What do your coworkers need to improve and how could you work together better?
    They need to give the same kind of teamwork energy as everyone.
  • What needs to change to make the company culture better?
    Rebuild all staff from managers up
Read More Constructive Reviews

Cricket Wireless Company Information

Cricket Wireless Company Overview

Cricket Wireless is a U.S.-based company that offers prepaid wireless voice, text, and data services.

Cricket Wireless was founded in 1999 and its current CEO is John Dwyer. Since its inception 27 years ago, Cricket Wireless has grown to 10000 employees.

Cricket Wireless Mission, Vision & Values

Cricket Wireless Mission & Values

We are fearless in our pursuit to provide you with a simple, smarter wireless choice that enriches your life.

Cricket Wireless Mission, Vision & Values
HeadquarterAtlanta, GA 30324
United States of America
Websitewww.cricketwireless.com
Founding Date1999
Tel(858) 882-6040
Company StatusPublic
StockLEAP
Jobswww.cricketwireless.com/why-cricket/careers.html
Social Sites

Cricket Wireless Competitors

Cricket Wireless competitors include AT&T, T-Mobile, MetroPCS Communications, and Boost Mobile. Cricket Wireless ranks 4th in Overall Culture Score on Comparably vs its competitors. See below how Cricket Wireless compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.

  1. #1
    AT&T's Logo
    AT&T
    4.7/5
  2. #2
    T-Mobile's Logo
    T-Mobile
    4.4/5
  3. #3
    MetroPCS Communications' Logo
    MetroPCS Communications
    2.9/5
  4. #4
    Cricket Wireless' Logo
    Cricket Wireless
    2.5/5
  5. #5
    Boost Mobile's Logo
    Boost Mobile
    2.3/5
Learn More About Cricket Wireless Competitors
  • Culture Video

Cricket Wireless Employees

Cricket Wireless has 10000 employees. 545 employees at Cricket Wireless have reviewed Cricket Wireless across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was today.

Overall, the 545 Cricket Wireless employees give their leadership a grade of D, or Bottom 15% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.

Employees at Cricket Wireless are mostly dissatisfied with their total compensation at Cricket Wireless, which includes a combination of pay, stock and equity, and benefits.

Overall, employees at Cricket Wireless are not very pleased with their team. 545 Participants grade the quality of their coworkers a D. Less than half believe the meetings at Cricket Wireless are effective, and the majority look forward to interacting with their coworkers.

The majority of employees at Cricket Wireless believe the environment at Cricket Wireless is positive. Most Participants believe the pace of work at Cricket Wireless is moderate. About 55% of the employees at Cricket Wireless work 8 hours or less, while 12% of them have an extremely long day - longer than twelve hours.

Overall, the employees at Cricket Wireless are not very happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.

A Day in the Life
A Day in the Life
Cricket Wireless employees generally work 9.2 hrs a day
Work Hours
A Day in the Life
Employees at Cricket Wireless report the work pace is moderate
Work Pace
A Day in the Life
On a typical day, employees at Cricket Wireless have 0 meetings
Meetings
A Day in the Life
58% of Cricket Wireless employees look forward to interacting with their team every day
Coworkers
A Day in the Life
Cricket Wireless employees most often take 0-10 paid vacation and sick days each year
Perks & Benefits
A Day in the Life
33% of Cricket Wireless employees report they are happy with their work life balance
Work Life Balance
A Day in the Life
Cricket Wireless employees never get valuable feedback on how to improve at work
Feedback
A Day in the Life
52% of Cricket Wireless employees call their work environment positive
Environment

Joining Cricket Wireless - Employee Onboarding

The prevailing opinion from employees about joining Cricket Wireless is that the company was somewhat prepared on their first day. Cricket Wireless employees concluded that their overall onboarding experience was positive. 83% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.

Cricket Wireless Employee Onboarding

Cricket Wireless KPIs and OKRs

At Cricket Wireless 40% of employees think their department KPIs and OKRs are clear. Employees’ understanding of Cricket Wireless' KPIs and OKRs is essential for its success. Out of 14 Cricket Wireless employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 6 have said yes.

AnswerPercent
Yes43%
No57%
Are your company's goals clear, and are you invested in them?
AnswerPercent
Yes40%
No60%
Are the KPIs/OKRs for your department clear?
Cricket Wireless KPIs & OKRs

Cricket Wireless CEO & Leadership

Cricket Wireless CEO - John Dwyer

John Dwyer Cricket Wireless' CEO
57 /100

John’s approval rate is lower compared to CEOs at similar sized companies, putting John in the Bottom 20% of all CEOs of similar-sized companies on Comparably, and in the Bottom 15% compared to CEOs of all other companies in Atlanta. John Dwyer’s employees rank Cricket Wireless in the Bottom 30% for Professional Development, in the Bottom 25% for Outlook, and in the Bottom 20% for Executive Team. Dwyer is generally unpopular with Cricket Wireless employees, but ranks especially low with employees in the Business Development department, and by Non-Binary employees and employees identified with Other ethnicities. However, employees in the Marketing department have a slightly more favorable view of the CEO. When compared to Cricket Wireless’s competitors, John Dwyer ranks below both MetroPCS Communications CEO Roger Linquist and T-Mobile CEO Mike Sievert.

Cricket Wireless Leadership

The Cricket Wireless Executive Team is rated a “D” and led by CEO John Dwyer, CMO Tiffany Baehman, and AVP Digital Laura Poffenberger

  • John Dwyer CEO / President

    John Dwyer CEO / President

    John Dwyer serves as the CEO / President of Cricket Wireless.

  • Tiffany Baehman CMO

    Tiffany Baehman serves as the CMO of Cricket Wireless.

  • Laura Poffenberger AVP Digital

    Laura Poffenberger serves as the AVP Digital of Cricket Wireless. Laura started at Cricket Wireless in January of 2017.... read more

  • Nilesh Sabnis AVP Technology and Infrastruture Architecture

    Nilesh Sabnis serves as the AVP Technology and Infrastruture Architecture of Cricket Wireless. Nilesh started at Cricket... read more

  • David Dennis AVP, Supply Chain

    David Dennis serves as the AVP, Supply Chain of Cricket Wireless. David started at Cricket Wireless in April of 2009.... read more

  • Jim Farrell Crown Wireless - Cricket Authorized Retailer--VP of Business Development and Sales

    Jim Farrell serves as the Crown Wireless - Cricket Authorized Retailer--VP of Business Development and Sales of Cricket... read more

  • Matt Woolsey Executive Director of Sales, West Region

    Matt Woolsey serves as the Executive Director of Sales, West Region of Cricket Wireless. Matt started at Cricket... read more

  • Richard Popio Sales Director/Territory Sales Manager

    Richard Popio serves as the Sales Director/Territory Sales Manager of Cricket Wireless. Richard started at Cricket... read more

  • Michael Hahn SVP - Chief Supply Chain Officer

    Michael Hahn serves as the SVP - Chief Supply Chain Officer of Cricket Wireless. Michael started at Cricket Wireless in... read more

See More Executives

Explore Cricket Wireless Leadership Team

Cricket Wireless Salaries

How much does Cricket Wireless pay?

How much do people at Cricket Wireless get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at Cricket Wireless is $118,592, or $57 per hour, while the estimated median salary is $110,673, or $53 per hour.

At Cricket Wireless, the highest paid job is a Director of Sales at $240,466 annually and the lowest is a CS Rep at $45,552 annually. Average Cricket Wireless salaries by department include: IT at $97,661, Customer Support at $55,649, Sales at $120,706, and Admin at $57,569. Half of Cricket Wireless salaries are above $110,673.

217 employees at Cricket Wireless rank their Compensation in the Bottom 10% of similar sized companies in the US (based on 648 ratings) while 207 employees at Cricket Wireless rank their Perks And Benefits in the Bottom 5% of similar sized companies in the US (based on 217 ratings).

Salaries contributed from Cricket Wireless employees include job titles like Principal Engineer and Sales Manager. Comparably data has a total of 2 salary records from Cricket Wireless employees.

Last updated 7 days ago.

1st Percentile
$64k
$64k1st Percentile
17th Percentile
$89k
$89k17th Percentile
33rd Percentile
$109k
$109k33rd Percentile
50th Percentile
$161k
$161k50th Percentile
67th Percentile
$221k
$221k67th Percentile
83rd Percentile
$267k
$267k83rd Percentile
100th Percentile
$276k
$276k100th Percentile
$118,592*
Average Compensation
$110,673*
Median Compensation

* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.

Cricket Wireless Salaries by City

Cricket Wireless Salaries by Department

Explore Cricket Wireless Salaries

Diversity & Inclusion at Cricket Wireless

Diverse employees at Cricket Wireless score the company 54/100 across various culture categories, placing Cricket Wireless in the Bottom 20% of companies on Comparably with 5,001-10,000 Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at Cricket Wireless across various culture dimensions.

Ranked Culture the Highest

Women 66/100
Tenure - 2 to 5 Years
Men 70/100
Tenure - 2 to 5 Years
Diverse Employees 67/100
Tenure - 2 to 5 Years

Ranked Culture the Lowest

Women 32/100
Tenure - Less Than 1 Year
Men 31/100
Department - Product
Diverse Employees 31/100
Department - Product
Explore Cricket Wireless Diversity & Inclusion

Cricket Wireless Perks & Benefits

Health & Wellness

  • Dental Insurance
  • Health Insurance
Explore Cricket Wireless Perks and Benefits

Cricket Wireless PTO

Cricket Wireless' PTO and Vacation policy typically gives 0-10 days off a year with 80% of employees expected to be work free while out of office. Paid Time Off is Cricket Wireless' most important benefit besides Healthcare when ranked by employees, with 40% of employees saying it is the most important benefit. Cricket Wireless' benefits and PTO Package averages to represent a less than $500 cash value per month.

AnswerPercent
Flex Time40%
Vacation Policy40%
Office Meals20%
401k Contribution0%
Childcare0%
Other than healthcare, which of the following benefits is most important to you?
AnswerPercent
Yes20%
No80%
Does your boss expect you to work when you're on vacation?
AnswerPercent
$2500+/mo12%
$1500 - $2500/mo0%
$1000 -$1500/mo25%
$500 -$1000/mo25%
Less than $500/mo38%
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
Cricket Wireless PTO Policy

Cricket Wireless Careers

Cricket Wireless Jobs

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H1B Visa

In 2019, Cricket Wireless applied for 3 H1B visas. Of the work permits applied for, 100% were approved.

Work Permit Application Outcome

Cricket Wireless has a total of 10000 employees

3
Total Applied
  • 100% Granted (3 out of 3)
  • 0% Denied ( out of 3)
  • 0% Withdrawn Application was withdrawn by the employer before approval/rejection ( out of 3)
  • 0% Certified-Withdrawn Application was approved but later withdrawn by employer ( out of 3)

This data was calculated using publicly sourced data from OFLC Performance Data

Let Cricket Wireless Know You Want To Work There

Overview of Candidates Interested in Cricket Wireless on Comparably

Candidates By Department

Sales
36%
All Industries
23%
IT
14%
Marketing
9%
Customer Support
9%
Other
9%

Candidates By Location

Atlanta
36%
Oklahoma City
9%
San Diego
5%
Cameron
5%
Gainesville
5%
Other
41%

Cricket Wireless Internship Program

Acquiring a position in Cricket Wireless' Internship Program is generally does not offer internships. Why intern at Cricket Wireless? Employees are not so happy at Cricket Wireless and rate their office perks as neutral. It’s summer, interning should not be only a learning experience, but also an enjoyable one. Cricket Wireless employees say they’re very bored at work. Additionally, 36% have developed close friendships with their co-workers.

How difficult is it to get an internship at Cricket Wireless?

Sales
Very Difficult0%
Somewhat Difficult0%
Not Difficult0%
Difficult0%
Does Not Offer Internships100%
Answered by 3 Sales Interns
Explore Cricket Wireless Internship Program

Frequently Asked Questions regarding Cricket Wireless

Who is the CEO of Cricket Wireless?

Cricket Wireless CEO is John Dwyer, their score by employees is 57

What is Cricket Wireless eNPS?

The eNPS for Cricket Wireless is -22

What is the salary for Corporate Counsel in Cricket Wireless?

Corporate Counsel average salary in the US is 184k

What are the salaries in the HR in Cricket Wireless?

The average salaries for HR in Cricket Wireless is 168k

How many employees work in Cricket Wireless?

Cricket Wireless has 10000 employees

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