Deluxe Corporation Employee Reviews
Out of 104 Deluxe Corporation employee reviews, 49% were positive. The remaining 51% were constructive reviews with the goal of helping Deluxe Corporation improve their work culture. The Marketing team, with 62% positive reviews, reports the best experience at Deluxe Corporation compared to all other departments at the company. The Operations team offered the most constructive feedback, with 44% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
The overall "team" feeling that is given, willingness to listen and take suggestions and asking our opinions on how we would like to handle situations.
Review from Customer Support Dept
Unified, transparent, great, like working
Most of the leaders offer continuous training and monitor our metrics to ensure we hit our goals
ELT vision is muddied by demands for shareholder performance. The double speak of "customer-first" and "show-me-the-money" is so thick you could stack the empire state building twice on it. Middle management is so grossly incompetent, and not a single decision maker or officer cares about customers.
Review from Operations Dept
Transformational and trusted technology provider
Review from Marketing Dept
What does the leadership team need to get better at?
Communication, recognition, strategic planning and follow through
follow your own mission, vision & values. Listen to employees. Communicate between departments.
Review from Marketing Dept
No communication no direction givennto employees.
Pay the employees a livable wage instead of having too many Bosses that do not help with the workload.
Review from Operations Dept
No communication to employees about what company future plans are.
What is the best part about your compensation package?
The health insurance is decent.
The annual bonus and stock
Good health insurance right away, no wait.
We have access to a 50% match in our 401k, decent health benefits, discounts at certain gyms, access to business lobbies in airports, and a travel plan that reduces costs of transportation to and from the office
great benefits that start day 1
Review from Marketing Dept
Why do you feel undervalued and what would make you feel better about your compensation?
Get paid fairly for the many years of knowledge I have.
Deluxe does not pay market rate. Variable comp is ok but totally unpredictable.
Poorly paid for our experience never get a good yearly raise.
We went nearly 3 years without raises while also taking on more and more work with less staff, when we finally got a raise this year they were 3%, which when accounting for inflation is a 6% paycut.
I have been working at the same site for al.ost 12 years and I get paid 24 cents more then a new hire. I have never been written up and have always done my job.
What are some of the best things about your team?
Employees continue to do more with less.
We all get along really well on a professional and personal level!
team workers interested in producing quality products
Everyone chips in to get things done
Always willing to help each other and answer questions.
Review from Marketing Dept
What do your coworkers need to improve and how could you work together better?
We dont have hardly any meetings.
We don't have meetings. Most of the employees do what they want how they want and get rewarded because management likes them. The employees that actually follow the rules and don't use friendships as a way to get promoted or get a family member a job are always given a hard time.
We never have employee meetings.
They need additional training in their area, better communication, and better work ethic
Coworkers need to realize we're all on the same team and not out to get one another.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
Most of the employees are genuinely hard workers doing everything they can to maintain very difficult deliverable.
I have some friendly coworkers
The people I work with
Not much experience to go on yet, but people seem pretty cool there.
We do not promote positivity at our company we are ignored by our bosses.
Review from Operations Dept
What needs to change to make the company culture better?
Try communicating with employees on a daily basis.
Deluxe needs to stop talking about all the woke topics and focus on culture of accountabilty, root cause resolution and clear links between corporate goals and team level objectives aligned thereto.
Stop the micro-management of professionals.
Review from Marketing Dept
There to be manager who actually care about their employees, building a desire for employees to want to improve and build their portfolios
What did you like most about the interview process?
I was practically hired on the spot.
Review from Marketing Dept
I met with a number of the key leaders with whom I would be working for and with. That helped me get a better feel for the current team closest to my role at that time.
I knew I was going to get the job. Nobody who did there homework would ever apply.
Review from Customer Support Dept
They lie about what you will be doing and they don't tell you about the requirements to keep the job. They commit fraud and expect you to do it.
The interviewer was nice and made me comfortable
Review from Operations Dept
What would you improve about your company's interview process?
Put a clear salary amount on the job ad.
Have a clear job ad
Put the correct job listing up for what you are hiring for.
Review from Operations Dept
Don't put up a post for a position just to make it look good on paper when you already know who you are going to hire.
Make sure the interviewer understands the job opening.
What makes you most happy at work?
The ability that I have to make some decisions in helping customers. Also I like the fact that I can take my own personal approach to connect with customers to help build the bond between them, their needs, our team and Deluxe. It takes us all to make it all come together.
Review from Customer Support Dept
I am happiest when I can have solid conversations with business owners and cohesively work to increase their profits with our payment solutions
I really enjoy my team and peers
Review from Marketing Dept
What's going wrong and how can it be improved?
this company is on it's death bed
we don't have enough employees to keep up workload. We don't have proper training for those that are here. Major lack of communication between departments.
Review from Marketing Dept
Make sure jobs get to customers on time.
Mamagers are mis-managing and blaming the team.
They constantly change things on customers without their permission.
What do you like best about your company?
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What would you most like to see improved at your company?
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