C
63/100
DoorDash Claimed Company
At DoorDash, our mission to empower local economies shapes how our team members move quickly and always learn and reiterate to support merchants, Dashers and the communities we serve. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. read more
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DoorDash Outlook Employee Reviews
All
Positive
Constructive
What makes you most happy at work?
About six months ago, I was written up on a social media page received 179 comments over 600 likes and an additional $600 in tips. Then Doordash started their new programs and they are destroying my desire to work for him. I'm looking for something else
Review from Customer Support Dept
Chill Working site, But There are Human Errors.
Inter acting with positive and appreciative customers
That I can work at my own pace
Beautiful day with out app issues
The independence &, financial opportunities.
Providing excellent customer seevice and going above and beyond. I give out wet wipes with my orders and customers seem to like that
Review from Operations Dept
Working alone at my own pace and the freedom to dash when I want.
Review from Customer Success Dept
Have the freedom to go different places, aknowledge people and provide good service. I also find it easy and a distraction.
Having my freedom in my time
I can take breaks when I need to and make money when I need it the most
Making money and direct access to the funds
Review from Customer Success Dept
Helping all the customers im assigned to and going above and beyond
Review from Customer Success Dept
I like going out and delivering food to the customers that have ordered it and seeing the smiles on their faces
The deliveries I receive although scarce
When my orders are ready for pick up
Fair paying orders that match the gas prices and mileage per order.
helping people daily with things that upset them
I love the job flexibility
Seeing anyone and everyone smile! Making peoples days are always a positive to look forward to!
Review from Sales Dept
What's going wrong and how can it be improved?
The system is flawed and there is no tech support to help
Doordash management and escalation team accountability
Review from Operations Dept
Yeah we're not allow me to write enough words on what went wrong and the issue of why I rated this the way I did but you're more than welcome to reach out to me at any time and I will give you all the screenshots of everything and fill you in at [email protected] and I would be glad to speak
I need a minimum of 4000 characters to tell that tale
Read previous entries to understand problem
Merchants verbally assaulting dashers, and the issue not being elevated to management. This can be remedied by restricting our services for that merchant. Navigator has issues syncing with precise location. Says to turn literally 3 yards from the street and causes late orders and unsafe conditions
Review from Operations Dept
Its fine. No complains here
STOP OVERCHARGING OR PAY MORE. OR BOTH.
Customer communication and understanding better support
Dash support needs to handle tax form issues or client information with more expediency.
Too many dashers don't care about their job and are disrespectful to merchants and customers
More needs to be done to improve the technology and the app that is used to be more consistent so that those making the money for the company can do so with ease and not have so many issues which reflects poorly on the company and makes it that the customers are not being served as efficiently
Review from Sales Dept
Lack of customer service and unknowledgeable
Way better management and we need to be able to speak to HR or contact the CEO if needed and We should be able to get transferred to the direct department that we need to get transferred to not try to hear back from them and them never call
Increase base pay to a minimum of $4.99.
Customers get mad at the Dashers some times FOR their order being late, when it's out of our control. I have been yelled at by several customers because their order was late
Antivirus anti hacking, fair compensation, considering the drivers rather than the bottom line or rhe customer.
I need to speak to a manager
Contact to managers , hr and escalations team needs to be provided instantly
Review from Sales Dept
More direct contact with corporate
What do you like best about your company?
Our consideration to diverse perspectives and communities
Review from Communications Dept
Making my own schedule & helping people
Review from Sales Dept
It's freeing, keeps me interested, and gives me the freedom to make it what I want.
What would you most like to see improved at your company?
Addition of higher bonus’s & rezoning the dash areas. If a area has a bonus & someone gets pushed for a delivery we should get the bon
Review from Sales Dept
Any part of customer service that's out of my control.
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