DoorDash Employee Reviews
Out of 2068 DoorDash employee reviews, 56% were positive. The remaining 44% were constructive reviews with the goal of helping DoorDash improve their work culture. The Communications team, with 100% positive reviews, reports the best experience at DoorDash compared to all other departments at the company. The Business Development team offered the most constructive feedback, with 33% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
a simple document to be signed is taking forever..
The human resources work hard to keep dashers satisfied.
Have to fix so many stuff like navigation
The leadership team is so down to earth and very supportive and understanding. I love the leadership that I work with in my department. Empathy is a gift, but can also be learned to an extent. This department requires empathy and support. Leadership has been helpful to our growth & development.
They are reliable always available super friendly
What does the leadership team need to get better at?
Management has no interest in cultivating long-term talent or investing in quality teams. Get rid of the rotating career consultants and their buzzwords and install real people leaders.
Communicating with each other and education
Treat workers a d customers with actual respect. Pay your labor fairly. Don't allow and/or encourage support to lie to end users.
Everything communication with higher ups
Review from Customer Success Dept
At answering question normal and not being so rude to the drivers when they call
What is the best part about your compensation package?
Everything the fast payment and quick orders
pay. I was making 27/hr
Review from Operations Dept
There's none , independent contractor
I get very good deliveries and high paying orders for my acceptance rate being up
Life insurance with abriva fifth word
Review from Customer Success Dept
Why do you feel undervalued and what would make you feel better about your compensation?
More oppurtunities that work for me
Be fair. Dont penalize people for trying to do right by the customer.
Base pay is 2 dollars and min wage is 15/hr 2-3 delivery's is about 1 hr that is 6 dollars an hr
Review from Customer Success Dept
DASHERS DONT GET BENEFITS OR DISCOUNTS NOR DO WE GET OUT DASHER GEAR FOR THE FIRST TIME FREE SINCE WE ARE WORKING FOR DOORDASH COMPANY.. WE DONT EVEN GET THE GEAR AN BAGS AND MAGS ETC AR LOW PRICE EITHER.. WE SHOULD GET OUR FIRST GEAR AN BAGS FREE FIRST THEN ATLEAST PAY HALF PRICE NEXT TIME FOR RE.
Have an executive work the front line as a dasher for 1 full week. This will tell you all you need to know.
What are some of the best things about your team?
They have been insulting and defaming my character with a support group harrassing me
There are no meetings at all for dashers
Review from Customer Success Dept
My team consists of my family members.
They work as a team. Everyone is there to for one another
We can relate. We are dedicated and loyal.
What do your coworkers need to improve and how could you work together better?
American employees are need for american drivers
There are no coworkers here
What co-workers? I don't work with anybody else.
We should have team meetings and other coworkers need to be held accountable including managers
They know nothing about what the online application say they don't know the support articles they say things that are constantly just made up and are in fact off in the indicative opposite of anything that's established in there useless liars useless liars
What is most positive about the culture and environment at your company?
I love the interaction with the restaurant owners as well as the customers I deliver to. I have trained many of your drivers to be better drivers and I'm constantly being beaten up by your upper management team getting tired of it.
Review from Customer Support Dept
Compensation maybe? Intimidation to accept orders seems to be the most used motivational tool
I WORK FOR MYSELF AND ON MY OWN TIME
Like working by my self being a driver and doing orders
Its just me in a car
What needs to change to make the company culture better?
im sure everyone would be much happier if we were paid fairly
Leave dadhers money alone that they work for and use their gas for
To pay full amount of money for work which we have done
Everythig needs to change in this company
To really stick to their mentioned values as they're doing the opposite.
What did you like most about the interview process?
There was a time when Doordash would listen to their employees they no longer do that and it is very disheartening.
Review from Customer Support Dept
Just through the app. All good
By making the applicants tested gor their oral communication properly
It was okay it was online
How they treat you like family eight odd the bat
What would you improve about your company's interview process?
There needs to be a way to confirm that the person signing up is the person driving. I've had a man who was supposed to be a woman deliver my food when i received a 50% off for dashing. That person is taking up the room for me to make money honestly.
There is no interview in this job
Nothing. I dont care about this part
PAY YOUR DRIVER MORE MONEY PER MILAGE
Has nithing to do eith the resl issues
Review from Customer Success Dept
What makes you most happy at work?
About six months ago, I was written up on a social media page received 179 comments over 600 likes and an additional $600 in tips. Then Doordash started their new programs and they are destroying my desire to work for him. I'm looking for something else
Review from Customer Support Dept
Chill Working site, But There are Human Errors.
Inter acting with positive and appreciative customers
That I can work at my own pace
Beautiful day with out app issues
What's going wrong and how can it be improved?
The system is flawed and there is no tech support to help
Doordash management and escalation team accountability
Review from Operations Dept
Yeah we're not allow me to write enough words on what went wrong and the issue of why I rated this the way I did but you're more than welcome to reach out to me at any time and I will give you all the screenshots of everything and fill you in at [email protected] and I would be glad to speak
I need a minimum of 4000 characters to tell that tale
Read previous entries to understand problem
What do you like best about your company?
Our consideration to diverse perspectives and communities
Review from Communications Dept
Making my own schedule & helping people
Review from Sales Dept
It's freeing, keeps me interested, and gives me the freedom to make it what I want.
What would you most like to see improved at your company?
Addition of higher bonus’s & rezoning the dash areas. If a area has a bonus & someone gets pushed for a delivery we should get the bon
Review from Sales Dept
Any part of customer service that's out of my control.