DoorDash Employee Reviews
Out of 2068 DoorDash employee reviews, 56% were positive. The remaining 44% were constructive reviews with the goal of helping DoorDash improve their work culture. The Marketing team, with 86% positive reviews, reports the best experience at DoorDash compared to all other departments at the company. The Sales team offered the most constructive feedback, with 32% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Management has no interest in cultivating long-term talent or investing in quality teams. Get rid of the rotating career consultants and their buzzwords and install real people leaders.
Communicating with each other and education
Treat workers a d customers with actual respect. Pay your labor fairly. Don't allow and/or encourage support to lie to end users.
Everything communication with higher ups
Review from Customer Success Dept
At answering question normal and not being so rude to the drivers when they call
Why do you feel undervalued and what would make you feel better about your compensation?
More oppurtunities that work for me
Be fair. Dont penalize people for trying to do right by the customer.
Base pay is 2 dollars and min wage is 15/hr 2-3 delivery's is about 1 hr that is 6 dollars an hr
Review from Customer Success Dept
DASHERS DONT GET BENEFITS OR DISCOUNTS NOR DO WE GET OUT DASHER GEAR FOR THE FIRST TIME FREE SINCE WE ARE WORKING FOR DOORDASH COMPANY.. WE DONT EVEN GET THE GEAR AN BAGS AND MAGS ETC AR LOW PRICE EITHER.. WE SHOULD GET OUR FIRST GEAR AN BAGS FREE FIRST THEN ATLEAST PAY HALF PRICE NEXT TIME FOR RE.
Have an executive work the front line as a dasher for 1 full week. This will tell you all you need to know.
What do your coworkers need to improve and how could you work together better?
American employees are need for american drivers
There are no coworkers here
What co-workers? I don't work with anybody else.
They know nothing about what the online application say they don't know the support articles they say things that are constantly just made up and are in fact off in the indicative opposite of anything that's established in there useless liars useless liars
We should have team meetings and other coworkers need to be held accountable including managers
What needs to change to make the company culture better?
im sure everyone would be much happier if we were paid fairly
Leave dadhers money alone that they work for and use their gas for
To pay full amount of money for work which we have done
Everythig needs to change in this company
To really stick to their mentioned values as they're doing the opposite.
What would you improve about your company's interview process?
There needs to be a way to confirm that the person signing up is the person driving. I've had a man who was supposed to be a woman deliver my food when i received a 50% off for dashing. That person is taking up the room for me to make money honestly.
There is no interview in this job
Nothing. I dont care about this part
PAY YOUR DRIVER MORE MONEY PER MILAGE
Has nithing to do eith the resl issues
Review from Customer Success Dept
What's going wrong and how can it be improved?
The system is flawed and there is no tech support to help
Doordash management and escalation team accountability
Review from Operations Dept
Yeah we're not allow me to write enough words on what went wrong and the issue of why I rated this the way I did but you're more than welcome to reach out to me at any time and I will give you all the screenshots of everything and fill you in at [email protected] and I would be glad to speak
I need a minimum of 4000 characters to tell that tale
Read previous entries to understand problem
What would you most like to see improved at your company?
Addition of higher bonus’s & rezoning the dash areas. If a area has a bonus & someone gets pushed for a delivery we should get the bon
Review from Sales Dept
Any part of customer service that's out of my control.