edX FAQs

EdX offers up to a 90\% discount on our verified certificates tolearners who can benefit from, but cannot afford to pay, full price.Assistance is available in most courses that offerverified certificates, however, some courses and programs are not eligible.

You can be approved up to five times in a twelve-month period for financial assistance.

To apply for financial assistance

Enroll in the course as an audit learner, and then complete the financial assistance application. Upon submission your application will be reviewed, this processtypically takes 2-4 business days. An email with a financial assistance code for 90\% off will be delivered if your application is accepted. You can then apply the code on the payment form for the discounted rate.

Note: For our credit-eligible courses, you are welcome to apply for financial assistance for a verified certificate, but any financial assistance awarded does not apply to additional amounts that may be charged for academic credit.

After registering, you will receive an activation email at the email address you entered during registration. Select the link in the email to activate your account.

if you do not see the activation email in your email inbox see Why Haven't I received my Activation email ?

Course features differ based on whether you're enrolled in the audit (free) or verified (paid) track of a course.

Paid or Verified track: With this track, you will have access to all course materials including graded assignments. You will have full access to the course material until the course ends. After the course ends, you will still have access to the material, but you will no longer be able to submit graded assignments or earn a certificate.

You will pay a fee when you select the Verified track. Your fee allows us to fund the running of the course, grade your work, and award you a certificate upon successful completion. You can add the certificate to your LinkedIn profile or resume, or in certain cases stack it towards a larger credential, such as a Professional Certificate or MicroMasters program.

Free or Audit track: With this track, you will have access to all course materials except graded assignments, and you will not earn a verified certificate the end of the course. You will be able to access the free content for the expected course length that you see on the course About Page (for example, 6 weeks).The time limit starts at the course start date or the learners enrollment date, whichever is second. After this duration, you will no longer be able to access that course material.

If you decide that you do want to earn the certificate, you can pay to switch to the verified track by the upgrade deadline and take the graded assignments required to earn the certificate. As always, financial assistance is available for learners who need it.

Upgrade deadlines are clearly displayed in a course banner.

If you see an "email or password incorrect" message, make sure that the email address you entered is the one that you registered for your edX account.

Firefox or Chrome

If you continue to see this message,you can selectNeed Help Logging in?below the password fieldto change your password.

Common Login Problems

If you clickedForgot Passwordbut have not received an email message with a link to reset your password, check for these common problems:

Is your email address entered correctly on the sign in page ? Check for errors and try again.

Did you enter the same email address that you used to register your edX account? Reset messages are sent only to registered email addresses.

Did you check your spam message folders? Check your spam folder for a message from registration.edx.org.

If the message is not there, try adding [email protected] to your contacts or your approved senders list, or contact your and then reset your password again

Did you complete the account registration process for edx.org? To check, try registering again with the same email address. If the account does exist, a message will indicate that you entered a duplicate email address.

Other Error Messages

If you see a different error when trying to sign in, check for these common problems:

Make sure that you are using a current version of .

Make sure that you have cookies and JavaScript enabled.

Try clearing your browser’s cache.

When you enroll in a course in the free audit track, you will have access for the number of weeks listed on the enrollment page. You’ll see a banner within the course showing the date your access expires:

archived course After the expiration date you would need to pay and upgrade to the verified certificate track to regain access in this session, or enroll in a future session when the course is offered again.

Upgrading to the verified track will give you access to all materials, including graded assignments, until the course end date. Upgradingwill notchange or extend the course end date. You’ll still need to pass the course before it ends in order to earn a certificate.

After the course end date, as a verified learner, you will have access tocontent and materials, as long it exists on edX.

First, check our status page at http://status.edx.org to be sure there is not an outage or larger technical issue.

Many problems with missing from fields, buttons that do not function, server error messages or other page display issues are caused by your browser. Here are some things to try:

Make sure your browser is a current version of Chrome or Firefox.

Check your browser settings to make sure both JavaScript and cookies are enabled.

Clear your browser's cache. Here areinstructions on clearing your cache in Chrome or Firefox.

Check our system requirements to ensure you meet our browser, computer, and mobile requirements.

In many courses, additional documents are available in the Course Handouts section. This is on the far right side of the main course page.

As you work through the graded assignments in a course, your scores will appear on the Progress tab of your course. The Progress tab contains a chart of all graded assignments in the course and below that, a list of all assignments and their scores.

View Your Grading Details

Note: Only graded assignments appear in the graph and count towards your final score. Ungraded "practice" assignments are not shown in the graph.

The "average" columns showyour cumulative average for all assignments of that type through your course. This will rise as you complete more assignments of that type.

To pass and earn a certificate in the verified track you will need a total score meeting or exceeding the "Pass" line between the gray and white sections on the graph by the course end date.

For details on individual problem scores within an assignment, see .

You can see your current grade in a course by clicking the Progress tab in the course.

All questions regarding grading and course content are best addressed in your course discussion forum. It is there that course staff can directly read and respond to your query.

Note: Most edX courses post their grading policy in the course syllabus. Both the syllabus and the discussion forum are available once your class has begun.

The Security code on the form is the CVN or CVV number from the back panel of your credit card (or front on American Express cards)

Your full name appears on the certificates that you earn, and on your learner profile page if you selectFull Profilefor profile visibility.

To change the full name in your edX account

At the top of any page, select the dropdown menu icon next to your username.

SelectAccount.

Next to theFull Namefield click Edit, then make the changes you want to your full name.

When done, click save

Note: You can change your full name, but you cannot change your public username.

You can pay for the certificate track in an edX course with a credit/debit card or PayPal.

To complete a payment, enroll in the Verified Track or clickUpgrade to Verifiednext to the course on your edX dashboard or on the right side of the main page within the course.

Why is my payment failing?

We currently accept credit and debit card payments from the following networks:

American Express

Discover

Mastercard

Visa

If you are having difficulty completing the payment please see

At this time we are not able to accept bank transfers or other payment methods.

There can be several reasons why you did not receive an activation email.

There was a typo or error in the email address when you registered on edx.org.

For some reason, you might not have successfully registered an account on edx.org.

The automated activation email message was caught by your spam filter.

Your email provider might have blocked the automated email message.

Here's what you can do:

Check your spam or junk mail folder for an email from [email protected].

Add [email protected] to your email contacts or approved senders list.

Try registering again with the same email address. If the account already exists, you'll see an error indicating that there is a duplicate email address.

From the edx.org log in page, click Reset my password. The password reset message will activate your account.

Yes! Upon payment, you will receive a confirmation email with the billing details. You can view the payment confirmation for any orders placed after July 2015 in your account settings.

To View Your Order Details

Select the arrow next to your username in the upper right of edx.org.

SelectOrder History.

Select ViewOrder Details to view the confirmation page of an order.

If you have paid by PayPal, you can also find a detailed invoice in your PayPal account.

At this time, we are not able to create custom invoices or receipts with additional information under any circumstances.

If you are experiencing a problem with our website, check http://status.edx.org/ for status updates!

EdX offers financial assistance to learners who demonstrate that paying the verified certificate fee would cause economic hardship.

Financial assistance currently provides a 90\% reduction in the verified track fee.To apply for financial assistance for a course, enroll in the audit track of the course, and complete the financial assistance application.

Financial assistance is not currently available for Professional Education courses.

EdX does not send individual printed copies of certificates. You can, however, print out your certificate using the printer icon in the upper right when viewing your certificate:

Depending on the assignment type and the situation, your course staff may be able to provide a short extension for individual assignments. Please reach out to your course team directly with any contact information they provide within the course, or post on the course discussion forum.

It is certainly possible to pass an edX course if you miss some assignments; however, coursework is progressive, so you should review and study what you may have missed.

Some courses automaticallydrop one or more of your lowest graded assignments.Check your course syllabus for important dates and more information.

You might want to enter a mathematical or scientific expression into an assignment, into the edX calculator tool, or into a course discussion.

For assignments in the body of the course and for the calculator tool, you enter plain text, and the edX system then converts your text into numbers and symbols that appear below the response field.

Entering math expressions in course discussions is different from entering math expressions in a math problem or in the calculator. In course discussions, you use MathJax to format the text that you type. For detailed information about how to enter math expressions in course discussions, see Math Formatting in Course Discussions in the DemoX course.

Note: For information about using screen readers in assignments containing mathematical expressions, see Completing mathematical problems using screen readers.

Both the calculator and the response fields in math problems accept a selection of characters that represent numbers, operators, constants, functions, and other mathematical concepts. You might recognize parts of this system if you have used math programs before.

If your course offers the calculator tool, the calculator appears as a small icon on all pages in the body of the course. To open the calculator, select the calculator icon. To close the calculator, select the X that appears when the calculator is open.

Scientific notation and metric affixes

The calculator includes an information page that shows an abbreviated version of the information in this topic. To see the information page, select the circlediicon next to the input field.

Plain text guidelines

When you enter your plain text into the calculator or the response field, follow these guidelines.

Arithmetical operations: Use standard characters for addition (+), subtraction (-), multiplication (*), and division (/).

Multiplication: Be sure to indicate multiplication explicitly. That is, instead ofmc^2typem*c^2, and instead of5a+4b+3ctype5*a+4*b+3*c.

Operation order: Use parentheses (()) to specify the order of operations and to make your expression as clear as possible. Use curved parentheses (()) only. Do not use brackets ([]) or braces ({}).

Exponents or superscripts: Insert a caret (^) before an exponent or superscript. If the exponent or superscript includes multiple characters or is an expression, surround the expression with parentheses. For example, you can enterx^norx^(n-1).

Subscripts: Insert an underscore (_) before a subscript to indicate a subscript. If the subscript has multiple characters, type the characters without a space. For example, you can enterv_IN-v_OUT. Note, however, that subscripts cannot currently include operators or parentheses.

Avoid whitespace.

Do not use equal signs (=).

Because the system is case-sensitive, make sure you use uppercase and lowercase letters carefully.

Note: The edX system accepts both constants and metric affixes. Be careful to distinguish between constants and metric affixes. Constants stand alone, while metric affixes must be combined with numbers. For example,ccan be a constant representing the speed of light or a metric affix meaning “centi”. When you usecas a metric affix, do not include a space betweencand the number. When you usecas a constant, indicate multiplication explicitly. The following examples show the difference:

2c=0.02(2 multiplied by 0.01)

2*c=599584916.0(the speed of light multiplied by 2)

2M=2,000,000(2 multiplied by 1,000,000)

2*M= 2 multiplied by the variable M

For more information, see these other topics:

Using constants in math expressions

Using functions in math expressions

Using Greek letters in math expressions

Using numbers in math expressions

Yes, you can still enroll! Many of our self-paced courses can be joined months after the start date.

For our instructor-paced courses, you may join late but you will not be able to turn in any assignments or exams that are past due. If it is early in the course, you might still be able to complete enough assignments and exams to earn a certificate.

We recommend enrolling and taking a look at the course info and course syllabus to learn more. You can also simply audit the course.

You are also welcome to wait and sign up for the course when it is offered again. You will receive updates regarding new and repeated courses if you are signed up at edX.org.

To unenroll from a course, follow these steps:

1. Sign in to edX and go to your dashboard.

ability to change course sessions

2. On the Courses page of the dashboard, find the course that you want to unenroll from.

3. Select the Settings icon next to the View Course or View Archived Coursebutton.

Unenrolling and Refunds

If you unenroll from the verified track of a course within the refund eligibility period, within 14 days after payment or within the first 14 days of the course, whichever comes last*, you are unenrolled from the course and automatically receive a refund for your course payment.

*(Up to 180 days after your payment maximum)

If you unenroll from the verified track of a course AFTER the refund eligibility period has passed, you are unenrolled, but will not receive a refund.

If you have earned a certificate the unenroll option will not be available and we are unable to provide a refund. If you would like to still remove the course from your dashboard please contact support using the Help or Contact Us links on edX.org or use the Submit a Request button below.

After you have unenrolled from the verified track of a course, you can take the same course without a certificate by re-enrolling in the audit track.

Other Options

In courses that offer the, in addition to unenrolling, you have the option of changing to another session of the course. For these courses, if the refund eligibility period has passed (meaning that you will not receive a refund), the unenroll option is not available.

To receive a refund in a verified track course unenroll from the course within the refund eligibility period - 14 days after your purchase date or 14 days after your course starts, whichever comes later*.

Note: Refunds are not available after you have earned a certificate.

*(Up to a maximum of 180 days after your payment, due to credit card and PayPal processing limits.)

How do I complete a course when multiple sessions are available?

The refund is processed immediately when you unenroll within the refund window. Once processed the funds will post back to your original payment account in about 5 to 10 days. (Depending in your bank's processes and location).

In courses that offer the ability to change course sessions, in addition to unenrolling, you have the option of changing to another session of the course, or leaving your session and waiting until a later session that works for you becomes available. For these courses, if the refund eligibility period has passed (meaning that you are not eligible for a refund), the unenroll option also becomes unavailable.

For Professional Education courses, you can request a refund 2 days after your purchase date or 2 days after your course starts, whichever comes later. To request a refund for a professional education course, use the Contact Us or Help options on edX.org or click Submit a Request below.

For information about how to unenroll from a course, see How do I unenroll from a course?

For more information about refund eligibility in courses that offer multiple sessions, see

Proctored exams are timed exams that you take while proctoring software monitors your computer's desktop, webcam video and audio. The data recorded by the proctoring software is transferred to a proctoring service for review. Proctored exams may or may not be required for your course and enrollment track. If you are required to take a proctored exam for your verified certificate:

You cannot take proctored exams using the edX mobile app

You will need to install the proctoring software on your computer each time you take an exam

Before you take the exam, you must verify your identity by taking a webcam photo of your face, your photo ID, and use a webcam to scan the desk and the room where you will take the exam.

While you take the exam, you must follow edX's proctoring rules and requirements. If your course exam has different rules, your course team will let you know.

While you take the exam, the proctoring software monitors your computer, including any software that is running, and streams the exam data to the proctoring software via the cloud. The software also records video and audio from your webcam.

After you end your exam, the exam session is reviewed by the proctoring service. You will receive results within 5 days of submitting the exam.

To be eligible for course credit, you must pass the exam and also receive a Satisfactory result for the proctoring review.

Get started with a proctored exam

View the Proctoring Software System Requirements to ensure that your setup will work, as well as the steps to prepare to take a proctored exam. You must have a working webcam, and we recommend 1GB of free space on your machine. Your space should be uncluttered, with no writing visible on walls or surfaces, and you must be alone in the room. More details about your test-taking environment will be provided within the course materials.

Proctoring services on edX are supplied by a 3rd party vendor called Software Secure. If you get stuck or have a technical issue with the proctoring software you are welcome to contact Software Secure's chat which is available 24/7 or call themat 1-844-224-9759.

EdX certificates do not show your final grade. Earning an edX certificate indicates that you completed the course with a passing grade. Your final course grade appears with other course information on your dashboard once the course has ended, and a complete record of your scores on all course assignments and exams appears on the course Progress page. If you need a record of your performance in a course, use your web browser to print one of these pages.

In some courses, certificates have been set up to show the "Hours of Effort", but it depends on the course team. For an approximation of the hours ofefforta course represents, please refer to the course introduction page.

No. The Verified Certificate is provided by edX to any student who completes an ID Verified course with at least the minimum passing score (which varies, but will be clearly communicated via course materials) and will not feature a letter grade or percentage.

Self-paced courses do not follow a set schedule and are open for 3 to 12 months. Course materials are all available as soon as the course begins. Assignments do not have start or due dates other than the official end date of the course.

Self-paced courses have a "Self-Paced" indicator in the edX course catalog, along with a start date if the course has not yet begun.

In most self-paced courses, you will receive a certificate as soon as you have a passing grade in the course, even if you have not completed all course materials.

You can view your scores on individual problems, as well as your current overall course grade, by selecting the Progresspage and viewing the grading details.

Below the grading chart is a list of course sections in the order that they occur in the course. Each section will contain one of the following grading details:

Problem Scores: The points that you earned out of the possible points for graded assignments

Practice Scores: The points that you earned for ungraded assignments

No problem scores in this section:Sections that do not have any assignments

edX courses do notaward free certificates. Certificates are awarded only to passing students registered in the paid verified certificate track. The enrollment fee for this track varies by course.

edX introduced a financial assistance program to help learners who demonstrate financial need to earn verified certificates at a reduced cost.

Log into your account by entering youremail addressand the correspondingpasswordbefore clicking“Sign in.”

Once you login, select the course you are taking with Proctortrack from your Dashboard.

Click on the desired exam from the list. Here we will attempt the onboarding exam.

Now go through the instructions and click on the Continue to onboarding.

Click on the Start System Check.

Go through the general guideline for the proctored exam and then click on the (x) to close the tab.

This is the Download page. Proctortrack will attempt to automatically start the download. If it doesn’t, click "here" to download Proctortrack manually.

If the App was downloaded during any previous exams, the page will detect the downloaded app and bringforward a pop-up window to click on 'Open Proctortrack' to launch the application.

Open the Proctortrack.zip (MAC) or Proctortrack.exe (Windows) file from the download bar at the bottom.

Finally, launch the Proctortrack app from your downloads folder to continue.

Once Proctortrack has launched, check the box labeled "I confirm my consent, agreement, and acknowledgement as described below" and click on "Start System Check" .

The system check will run to verify that the system is ready.

Next, you will verify your identity. Please make sure your face is filling the frame before clicking 'Scan'. After that, follow the on-screen prompts.

If dissatisfied with the scans, click "No" to take the scan again. Otherwise, click "Yes" to proceed.

For the ID scan, please go through the instructions for a valid photo ID scan and click "Next".

For the ID scan, hold a valid photo ID up to the camera and click "Scan". Please make sure that your ID is clear and legible.

Click "No" if you are not satisfied with the scan. You can rescan the id as many times as needed or click "Yes" to proceed.

Review the Exam Guidelines carefully, and click on "I agree, Let’s Begin".

Once the proctoring software is recording a blue frame will appear on the screen indicating that you are being monitoring. The Proctortrack download page will be closed and you will be redirected to the test page on edX. Click on the "Start my exam" button.

Take the exam, making sure to submit answers for every question. Once you answer all the questions, it is important to submit the exam by clicking on the End My Exam button at the top right corner.

Except for professional education courses, there is no cost for taking edX courses when you enroll in the audit track, which does not offer certificates or provide graded assignments. However, if you want to be able to earn a verified certificate for a course and complete assignment, there is a fee that will vary depending on the course. The fees for the verified track usually range between $50 USD and $300 USD.

The fees for upgrading to the verified track or enrolling in a professional education course are the only charges on edX. There are no other fees associated with edX courses.

You can find more information about the different certificates offered by edX: What types of certificates does edX offer?

edX has also introduced a financial assistance program to help learners who demonstrate financial need to earn verified certificates at a reduced cost.

Every course on edX.org, including those which are "self-paced" will have an end date. To earn a certificate on the verified track you will need to have a passing score by the end date.

You can see your courses end date under "Important Course Dates" on the right side of the Course tab within the course:

In most courses it will still be possible to view the archived course contents after the end date, however the course staff will no longer provide support in the forum, it will not be possible to earn a certificate and some assignments and other contents may be removed.

If you clicked Forgot Password but have not received an email message with a link to reset your password, check for these common problems:

Did you enter the same email address that you used to register your edX account? Reset messages are sent only to registered email addresses.

Did you check your spam message folders? Check your spam folder for a message from registration.edx.org.

If the message is not there, try adding [email protected] to your contacts or your approved senders list, and then reset your password again.

Did you previously delete your account connected to this email? Deleted accounts cannot be accessed and you will not receive the reset message.

Did you complete the account registration process for edx.org? To check, try registering again with the same email address. If the account does exist, a message will indicate that you entered a duplicate email address.

To add your edX certificate directly to your LinkedIn profile

Log in to your LinkedIn account, then go to your profile.

On the right, in theAdd profile section dropdown, choose Background and then select the + next to Licenses &Certifications.

InName, enter the name of the course or program.

InIssuing Organization, enter "edX".

(Optional) In Issue Date, enter the time period during which you earned the certification.

(Optional) Select the checkbox This certification does not expire.

You can leave theCredential IDfield empty.

In Certification URL, enter the URL for your certificate.

EdX certificates are delivered online through edx.org. EdX does not offer physical copies of certificates by mail or email. Once course grades are finalized, if you earned a certificate you will see a link to view this on your dashboard.

Many self-paced courses issue certificates as soon as a student has a passing score.

You can print out your certificate using the printer icon in the upper right when viewing your certificate:

Many operating systems will also allow you to print to PDF if you would like to save an electronic copy to your computer.

To upgrade, click the green Upgrade to Verifiedbutton under the course on your edX dashboard or the Upgrade to Verified Certificate link on the right side of the course's Home tab inside of the course.

dashboard

If these do not appear, then the upgrade deadline of your course has already passed.

On the payment page enter your credit card information or click the PayPal button in the upper right to pay from your PayPal account.

If this is your first upgrade, you will need to successfully verify your identity on edX. ID verification involves taking 2 photos using a webcam, one of your face, and one of a photo ID card that has your name and photo on the same side. For tips on how to do this successfully, see Best Practices for edX Photo Verification.

You can check the status of your verification via your . Approval generally takes 2-3 business days. You can start working in your course while the approval is pending.

Do I have to upgrade at the beginning?

You are welcome to begin a course in the audit track, then upgrade to the verified track soon afterthe course begins. We recommend upgrading as soon as possible so you can access the graded assignments needed to progress towards earning a certificate.

Note:You will not be able to upgrade to the verified track after the upgrade deadline has passed, or after the course has ended.

To find the specific deadline for your course, go to the courseHomepage, and then locate Verification Upgrade Deadline underImportant Course Dates.

Most edX courses currently use PSI-Software Secure proctoring. Find instructions for using PSI proctoring on Mac Catalina here: PSI Proctoring on Mac Catalina

If your course uses Proctortrack proctoring from Verificientand you do not already have Proctortrack downloaded on your device, you will need to take extra steps to launch the software and begin proctoring on Catalina.

When downloading the software for the first time, the following dialog box will pop up:

[email protected]

Click the "OK" button and the application will close.

Next, please follow one of the solutions below to properly set up the software.

Solution 1:

1) Go to your 'Downloads' folder, locate the Proctortrack application.

2) Make sure you have dragged the Proctortrack to 'Applications' to complete the installation. Next, right-click on the Proctortrack app and click 'Open' or 'Open Anyway':

Solution 2:

1) Go to 'System Preferences' and then open 'Security and Privacy'.

2) Click on the 'General' tab.

3) Next, click on "Open Anyway".

After completing either Solution 1 or 2, please make sure that the below settings are enabled in order for Proctortrack to monitor and record your exam session.

1) Go to your 'System Preferences' --> 'Security and Privacy' -> 'Privacy tab' --> Select the 'Proctortrack' check box for following options:

1. Screen Recording

2. Camera

3. Microphone

4. Full Disk Access

5. Accessibility

6. Input Monitoring

You can find these steps in Verificient's Proctor Track support FAQ here.

For further help with Proctortrack you may reach out to

EdX strives to create an innovative online-learning platform that promotes accessibility for all learners, regardless of any physical limitation that they might have. As described in our accessibility policy, EdX is dedicated to creating a platform that is not only itself accessible, but also enables course content creators to create accessible content.

We are dedicated to improving the accessibility of the platform and welcome your comments or questions at [email protected].

A computer with a camera is necessary to complete verification. If you do not have a computer with a built-in camera, a webcam, or a mobile device you can certainly use any other computer to verify. We recommend that you ask if your local library has available webcams or borrowing a computer from a friend.

You can also verify your identity using a smart phone or tablet by navigating to the edX Identity Verification page in a mobile browser.

A verified certificate shows that you have successfully completed an edX course with a passing grade in the verified track. You must also have verified your identity using your webcam and a photo ID that has the photo and name on the same side, with a name that matches your full name in your edX account. For more details about ID verification, see Best Practices for edX Photo Verification.

Verified certificates are available for a fee that varies by course. Many students use verified certificates to apply for jobs and university admissions.

Before you take a proctored exam, make sure you know and understand the following computer and behavior requirements.

Computer and browser requirements

Note: You are responsible for making sure that the proctoring software works with your system before you take a proctored exam.

A supported version of the Windows or Mac operating system. For more information, see Proctoring Software System Requirements for RPNow v4.x

An edX supported browser

Upload connectivity speeds of 500kbps or higher. For more information about internet connectivity rules and requirements, see the Proctored exam connectivity requirements page.

Learner rules

Test Environment Rules

The Computer You Use to Take the Test

Your Behavior

Additional Time or Special Allowances

Consequences of Rule Violations

The following proctored exam rules are the basic rules for “closed book” exams.

Note: Some proctored exams have different or additional rules, so check with your course team. For example, some proctored exams allow you to use reference material or a calculator.

Any additional rules will be visible along with the exam instructions before you start the exam.

Test environment rules

You must take the exam in the same room that you scanned during the proctoring setup for the current exam.

Note: You must complete a webcam scan of the room where you will take the exam every time you take a proctored exam. However, you do not have to take all of your proctored exams in the same room.

No other person is allowed to enter the room while you are taking the proctored exam.

The lighting in the room must be bright enough to be considered “daylight” quality. Overhead lighting is preferred. If overhead lighting is not available, the source of light must not be behind you.

You must sit at a clean desk or table.

The desk or walls around you must not have any writing.

The room must be as quiet as possible. Sounds such as music or television are not permitted.

The following items must not be on your desk or used during your proctored exam, unless posted rules for the exam specifically permit these materials:

Books

Paper

Pens

Calculators

Textbooks

Notebooks

Phones

The computer you use to take the test

The computer you are using to take the exam must not have more than one display or monitor. For example, if you usually use a laptop with a monitor connected, disconnect your monitor and use only the laptop screen.

You must close all other programs or windows on your testing computer before you begin the exam.

You must not use the following tools:

Programs such as Excel, Word, or PowerPoint

Communication programs such as Skype

Any website page other than the exam window in your course, including other content on edX.org

Your behavior

You must verify your identity using a photo ID that has your name and photo on the same side. The name must match the full name you use in your edx.org account. You can change your name in your edX account.

You must dress as though you were in a public setting.

You must not use headphones, ear buds, or any other type of listening equipment.

You must not communicate with any other person by any means.

You must not use a phone for any reason.

You must not leave the room during the exam for any reason, unless posted rules for the exam specifically permit you to do so.

Additional time or special allowances

If you have a disability and need additional time or specific accommodations to take the exam, consult your organization’s disability resources or the course team before you make any choices on the exam page. The course team must approve your request and make any adjustments before you start your exam.

Consequences of Rule Violations

If you violate the online proctoring rules and receive anUnsatisfactorystatus, you automatically receive a score of 0 for the exam. For most courses, you are no longer eligible for academic credit.

If you have questions about your proctoring exam status, click the "Submit a request" button at the bottom of this page to contact edX Support, or consult your course team.

If you can't find the answer to your question, or if you have general comments or feedback, you can contact the edX Student Support team by selectingSubmit a Requestat the bottom of this page.

If you have a question about an assignment in a course, or want to ask your instructor a question, use the discussion forum for the course.

No- We do not have the ability to merge accounts.

The edX honor code prohibits using multiple edX accounts. If you have accidentally created an additional account or had a new account created by your school or employer, it is not possible to merge this into another account.We recommend that you choose one of the accounts and use that one going forward.

To earn a certificate you will have to upgrade to the verified track and reach a passing score before the course's end date. It is not possible to earn a certificate in ended and archived courses.

You can see a course's end date on the right side of the course tab within the course:

Most courses that offerverified certificates offer financial assistance for learners who cannot afford the verified certificate fee. To find a course that interests you, see the edX course catalog. To apply for financial assistance, complete the financial assistance application. If a course is eligible it will appear as an option on the form after you are enrolled.

Professional education courses and some MicroMasters program courses are not eligible for financial assistance.

Information such as your course start date and duration, as well as other important dates for the course, are available in several places.

For information about how to start a course, see How do I start my course?

The Course Card

When you search for a course on edx.org, the course start date is visible on the card for the course. For more information about the course, select the card to go to the course About page.

The Course About Page

Before you enroll in a course, the start date and course duration are visible on the course About page.

Your Dashboard

After you enroll in a course, the course start date is visible on your dashboard under the course name. Some courses also include a start time.

A course may start at any time on its start date. If your course is not available the first time you try to access the course, try again later on that day. You do not need to sign in exactly when the course begins.

The Course Page

When you access course materials, you can find information about important course dates, including the course start and end dates, in the right pane on theCourse page.

Yes! You may take multiple edX courses. We recommend checking the requirements on each course description page to balance your available study hours and the demands of the intended courses.

You can enter metric affixes or scientific notation to indicate very large or very small numbers. For scientific notation, you can type either a caret (^) or the letterefollowed by a number to indicate an exponent. You can use both positive and negative exponents.

For example, to indicate0.012, you can enter either of the following expressions:

1.2*10^-2

1.2e-2

To indicate -440,000, you can enter either of the following expressions:

-4.4*10^5

-4.4e5

The following table shows how to enter numbers with metric affixes, with scientific notation, and withenotation.

To enter

this number

Use this

metric affix

Scientific Notation

Use this

E Notation

Other Notation

0.1

1d (deci)

10^-1

1e-1

0.01

1c (centi)

10^-2

1e-2

1\% (percent)

0.000001

1m (milli)

10^-3

1e-3

0.00000001

1u (micro)

10^-6

1e-6

0.0000000001

1n (nano)

10^-9

1e-9

0.000000000001

1p (pico)

10^-12

1e-12

1,000

1k (kilo)

10^3

1e3

1,000,000

1M (mega)

10^6

1e6

1,000,000,000

1G (giga)

10^9

1e9

1,000,000,000,000

1T (tera)

10^12

1e12

Note:When you use metric affixes orenotation, make sure you do not include spaces between the number and the metric affix or thee.

For more information, see Entering math expressions in assignments or the calculator or Using constants in math expressions.

For account security, your edX account is temporarily locked if someone enters the wrong password several times.

Need help Logging in?

To regain access after a lockout:

1. Wait 1 hour

2. Reset your password using the "" link below the password field.

3. Enter your registered email address. An email will then be sent with a link to create a new password.

Students worldwide have shared verified certificates on resumes or CVs, in applications for work or school, and on sites such as LinkedIn. Upgrading to the verified track is also a great way to give yourself an incentive to complete the course and celebrate your success.

EdX is a non-profit organization and the money you provide to edX as part of the verified certificate process goes toward improving edX and increasing access to high-quality education for others worldwide.

You can change your email address on any site page. You use your email address to sign in to your account. In addition, communications from your course teams are sent to this address.

To change your email address

At the top of any page, select the dropdown menu icon next to your username.

SelectAccount.

In theEmail Addressfield, select your current email address and replace it with the new address.

To save your changes, click anywhere on the page outside of theEmail Addressfield, or navigate to a different page.

If you do not receive a confirmation email, make sure that you typed the email correctly (you can complete the above steps again.

Also, it is not possible to change an account email address to use an email connected to another edX account, or a previously deleted account. If you enter an already used address the confirmation will not be sent.

When you verify your identity, that verification is effective for one year, for all courses. If you enroll in the verified track for another course, you pay for that course’s certificate, but you do not have to verify your identify again.

Note: The verification expiration date does not impact the time you have to finish a course. To earn a certificate in your course you will need to reach a passing score before the course end date.

Once your photos expire you may simply resubmit new photos from your dashboard to cover future courses.