El Pollo Loco Employee Reviews
Out of 182 El Pollo Loco employee reviews, 59% were positive. The remaining 41% were constructive reviews with the goal of helping El Pollo Loco improve their work culture. The Sales team, with 63% positive reviews, reports the best experience at El Pollo Loco compared to all other departments at the company.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
Team work eork togyhrr hhhh
My GM is a great person and is always happy to teach and lead by example. Everyone works and is driven by optimism because they treat us with respect.
Review from Sales Dept
The ELT is talented and experienced
Focus on positive culture and teamwork. Everyone is valued
From the top down, the leadership team really focus on a positive culture and really support their team. I love working for this company.
What does the leadership team need to get better at?
needs better understanding. and needs to stop cheating out on employees i don’t know why they hate hiring people and then hire like crazy when most needed. the tools to clean need to be updated. no reason why my hands should be ruined at EL POLLO LOCO and the pay for a cook is garbage i make 20.
The leadership team is pleasent to work with.
Some managers are unfair they have preference
training employees to respect each other and work as a team.
everything starting with having family work all together
What is the best part about your compensation package?
I don't want to utilize any of the benefits and I've never been made aware of them.
I dont get a compensation package
Health insurance, 401k, I don't remember anything else good
Review from Sales Dept
I enjoy our Support Center bonus program and receiving incentives for phone and internet
Bonus and stock options. Thr company is going places. Everyone is energized by new CEO Larry Roberts.
Why do you feel undervalued and what would make you feel better about your compensation?
I want to be cared for the way i care for the company. I think after showing three years of loyalty to this company I deserve at least a full time job at this place.
We don't have compensation unless they haven't tell me
Not appreciated for my job and how hard I try everyone at this company is messed up and corrupt.
Review from Sales Dept
ive never been asked or even have giving a clock in number its been over two weeks
Better pay and better treatment
What are some of the best things about your team?
My coworkers are very supportive and kind.
It's always comforting to be surrounded by people who understand what you're going through and how you feel.
They are just like 3 of them who always help each other even the cashiers they always get distract doing other things inted helping the customers
We woll work togdgher to make thing better
They are always willing to help each ither out. The manager doesnt like it but we so what we have to do
What do your coworkers need to improve and how could you work together better?
They dont have manners or education
meetings and holding line manager accountable for unprofessional behavior
work on begin a team
If everyone works hard but a lot of the employees are there just for a paycheck
They are rude, ask personal questions at the job site, lazy , the list can go very long. Terrible management. No H.R
What is most positive about the culture and environment at your company?
My coworkers are the best because they know whats wrong.
Review from Sales Dept
The customers and the other employees
It is relaxed and flexible
They was nothing positive in that store
The new energy everyone is feeling with the new CEO Larry Roberts.
What needs to change to make the company culture better?
Hiring area leaders that actually engage and formulate ways to bring employees and managers alike to work together. Instead we have area leaders that use intimidation and shady practices to their advantage. Jose Morales claims he knows how to by pass pass HR to get his way.
Review from Sales Dept
managment way way way to young for when a expericance older person gets hired
Area leader, director and COO do not appreciate the hard work, they don't care about people
Not stealing money, not playing favorites. Being a mature person. And not taking advantage of people under you
Review from Sales Dept
Practice what you preach in the literature you publish to employees
What did you like most about the interview process?
How comfortable they made me feel.
It easy and friendly to follow
Review from Sales Dept
Management team works well together
I got a sense the management team really worked well together and really encouraged growth within the organization.
Nice people but they have to talk about more
What would you improve about your company's interview process?
If you're hiring somebody with false promises I went hire anybody without letting them know the truth. I was told in 3 months I would get a raise and be trained for management why haven't received any of that
its not my company i have a diffrent mentality customer service is what i love make employess feel comftable and safe workinbg not working on egg shells
By not lying to employees because after you have been hire you are on you're own
Just walked in saying they were hired, then next thing you know it I was hired.
What makes you most happy at work?
Doing my work at my own time with out the people around me telling me what to do because i feel so positve nd comtarble nd i know what im a doing i know im the best doing my job
Feeling comfortable with who I work with.
The positive energy every one feels
Working with my team and problem solving
Collaborating and problem solving with my team
What's going wrong and how can it be improved?
The manager only seasons with half the measurements never the full measurement. She keeps the chicken that's left over in the microwave and serves it to the gas there's a lot of things that need to be improved
Maybe not be a corrupt company
Review from Sales Dept
From upper management point of view employees are just numbers
Employees and managers are bieng overworked
Currently the manager is toxic and tends to insult the employees and managers who work in the store. For all of us who need the job, we try to keep quiet because when there have been complaints, she insults us and tries to find out who is speaking.
Review from Sales Dept
What do you like best about your company?
Culture. Everyone really works hard to make the company a success. Everyone is valued for their support
What would you most like to see improved at your company?
More outreach to non-profit organizations