Encora Employee Reviews
Out of 5408 Encora employee reviews, 94% were positive. The remaining 6% were constructive reviews with the goal of helping Encora improve their work culture. The Customer Support team, with 100% positive reviews, reports the best experience at Encora compared to all other departments at the company. The Finance team offered the most constructive feedback, with 11% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
Fun-filled work-place with new learnings, new challenges, and great environment.
Review from IT Dept
What do you like best about the leadership team?
Team Leaders always supportive to team members
Review from IT Dept
They are trying to reach everyone
Review from IT Dept
they do not do micromanage
Review from IT Dept
Focused, and a great team
Review from IT Dept
they are real leaders and not bosses
Review from Product Dept
What does the leadership team need to get better at?
There is a significant lack of empathy and genuine interest in employee well-being, leading to a demotivating atmosphere. The extreme disengagement from managers further exacerbates this issue, leaving employe feeling unsupported and undervalued.
Review from Engineering Dept
Probably communication and interaction with contractors. We're often left out of the dynamics for payroll employees.
Review from Engineering Dept
Knowing the team and team members
Review from Engineering Dept
empathy & salary, no increases
Review from Engineering Dept
Improving compensation to employees and define career paths
Review from Engineering Dept
What is the best part about your compensation package?
The best part of my compensation package is definitely the salary and the benefits.
Review from Engineering Dept
I don't have any particular benefits outside of my salary as a contractor.
Review from Engineering Dept
Benefits above MX Law as part of the compensation
Review from Engineering Dept
Los beneficios y facilidades de trabajo
Review from Engineering Dept
Remote working and health insurance.
Review from Operations Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I would like to get a raise
Review from Product Dept
Have been three years now without salary reviews in Mexico. I understand de circumstances, but expenses and cost of living is increasing, but income is not. Other than that, is clear management is trying their best to revert this situation. But yes, we all need a raise.
Review from Engineering Dept
As per a market research the role I am in generally received 5% higher than what I had been making or they get benefits such as yearly bonus etc but here we don't have a bonus neither is the pay out good not do we have monthly incentives This really adds to the work stress and demotivation
Review from Engineering Dept
Compensation and benefits are not as per industry standards.
Review from Engineering Dept
Compensation in other places can be 25% higher for my role. Also not having a career path or any performance reviews makes me think this will not improve.
Review from Engineering Dept
What are some of the best things about your team?
Our team has several strengths that make working together a rewarding experience. However, there is one team member whose lack of contribution has impacted our overall productivity. This issue was reported to management, but unfortunately, no action was taken to address it.
Review from Engineering Dept
everyone helps each other in team
Review from IT Dept
Overall a good team to work with
Review from IT Dept
teamwork is the main reason we succeed
Review from Product Dept
Communication and teamwork for all
Review from Engineering Dept
What do your coworkers need to improve and how could you work together better?
Communication and engagement. Posts or questions don't get much engagement unless you insist.
Review from Engineering Dept
Learn together, Build together. Work as a team. Leaders should help team getting good compensation and benefits.
Review from Engineering Dept
be more engaged, be more focused, understand your responsibilities, understand and follow the practices, be more empathic, be less stressed
Review from IT Dept
I don't know who are my co-workers.
Review from Engineering Dept
Act as a whole company, not thinking only about themselves.
Review from Finance Dept
What is most positive about the culture and environment at your company?
Friendly culture and work environment
Review from IT Dept
Conferable workload, Creative team, great work environment
Review from IT Dept
the culture is great and the ojectives
Review from Product Dept
Working from home is a key benefit. It's great to have the flexibility to handle our workday as we please (of course while keeping up with the team's needs). Same applies to free days or emergency leaves.
Review from Engineering Dept
No ideas at this moment
Review from Engineering Dept
What needs to change to make the company culture better?
Firstly, fostering a genuine sense of empathy and interest in employees is crucial. Many team members feel demotivated due to the extreme lack of support and abandonment from management. Leaders need to engage more deeply with their teams, offering regular 1:1 meetings as promised.
Review from Engineering Dept
Look for good projects. Look for good compensation and benefits for all teams across.
Review from Engineering Dept
There are no team building activities happening currently in my team, I think that is something that is very vital for building a great culture.
Review from Engineering Dept
communication in general, probably some guidelines & practices need to be reiterated.
Review from IT Dept
Needs better collaboration and communication between managers and employees about everything related to company.
Review from Engineering Dept
What did you like most about the interview process?
Technical Questions and knowledge of people
Review from IT Dept
Clarity in the questions asked to me.
Review from HR Dept
Very comfortable and it was short process.
Review from HR Dept
The interview was not stressful, and I was able to provide answers in a relax manner.
Review from HR Dept
Interview process was good, HR followed up regularly and provided feedback. Interview will be little difficult, Algos and optimize code related question are asked
Review from IT Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of Encora yet.
Be the first to contribute a review.
What makes you most happy at work?
I love my work very much
Review from IT Dept
New challenges, Great team and workplace
Review from IT Dept
challenges and that people value my work
Review from Product Dept
Interaction with my workmates, learning new things and improving skills.
Review from Engineering Dept
To work from home 100% remote
Review from Engineering Dept
What's going wrong and how can it be improved?
There is a significant need for transparency and accountability within HR. Instead of assisting employees, HR often reports issues back to managers, which can lead to a culture of mistrust and fear. HR should act as a supportive mediator, ensuring that employees' concerns are addressed.
Review from Engineering Dept
poor engagement, poor communication, misunderstandings of what needs to be achieved
Review from IT Dept
There is too much to try to tackle this in 300 words. But maybe honesty, visibility, transparency, and job stability are weak and this creates a toxic, paranoid environment.
Review from Marketing Dept
Offered two months of training when hired but never got any real training.
Review from Engineering Dept
the relation between amount of work done and compensation is not on pair with competition
Review from Engineering Dept
What do you like best about your company?
i like the leaders and staff
I like everything about the compnay
What would you most like to see improved at your company?
more holidays are needed it will be better
The Pay Structure is good but can get better