Q&A With Enterprise Rent-A-Car Employees

yes there's a few different roles for work from home

Yes they have Work From home positions in customer care, sales and reservations etc...

the program needs more development and investment to make it work. Little focus is provided because these are often part-time and temporary workers.

questions concerning past experience as related to the job description.

Questions concerning customer service

The highest level has what we suppose is the highest quality and likely it goes down in quality from there. Local management could be great but it is not consistent not is there any way of seeing that this is the case as managers are promoted not based on leadership or interpersonal skill but on a store's or personal performance numbers. Often a common correlation between leadership and performance exists but its not always the case. Interaction with higher leadership is minimal or none.

Very rewarding experience when you're able to support customers with what they need or accommodate them even if sometimes creatively like finding alternatives when cars are different from what was expected. It can be frustrating when you cannot help them at all or to their satisfaction because no resources were set aside for them as a result of overbooking by teams outside of your control (overpromising with no consequence and causing others to underdeliver). This control is not shared by those that must fulfill the customer's request, normally not even by local management. This frustration is shared by boots on the ground at least in their minds causing needless and avoidable stress and with each level of management but cannot be voiced and keep a good reputation with the company.

Customer Support dept for this survey is meaning daily rental. The overall vibe depends on the manager and if they are provided resources (like inventory to match demand) and properly staffed (uncommon). A good manager puts on a happy face and works through the shortages but must do so consistently for years on end. All hours of store must be covered by management, often a branch only has one manager and only larger branches have assistant managers but cover mostly the same hours. They are open typically 11+ hours daily and some locations are 7-day operations. 49 hours is a normal minimum but more is most common would be more with 55-60 in some cases. Managers being paid salary do not have their hours logged but they cover more hours and are not compensated for overtime (over 40) which is expected not sometimes but every week. Often the staff is reduced to depend more on managers as one-person shows so that less payroll is needed especially at smaller stores and during non-peak hours.

Work experience and ability to work as a team.

Area Manager. Heard back in 4 days.

15 minutes for the position applied.

Get to know the company ahead of the interview and be prepared to answer questions about your work experience.

Great culture it's a business that's been around for awhile and we are very proud of that

I work from home doesn't apply

that I can work from home

very secure

I work from home so we don't go on outings

about every 6 months you can get a raise if your goals are on cue

someone that has positive outlook on work and life and is willing to work hard towards your goals and there's always availability to move around and try different fields of work

feedback is great, you have to be able to take positive criticism, but the managers are always available to help

not difficult at all, I was able to choose the hours I wanted to work and the days, very flexible

have a high school diploma and some customer service skills help for sales, the actual office sites you do need a college degree

Diversity is pretty even all kinds of backgrounds work for Enterprise

Morale is super high, great workplace

when you're hired you are pretty much told everything about the job no surprises

commissions are good, great health benefits, 401k is available