Esurance – I feel sad for the CEO of this company, I don't think he could possibly have any idea how terrible the adjusters are at responding to customers. I am a manager at a bank call center, and the lack of customer service even after escalating to a manager there. I am leaving Esurance as a result.

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EMPLOYEE PARTICIPANTS: 43

TOTAL RATINGS: 486

CEO: Jonathan Adkisson

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I feel sad for the CEO of this company, I don't think he could possibly have any idea how terrible the adjusters are at responding to customers. I am a manager at a bank call center, and the lack of customer service even after escalating to a manager there. I am leaving Esurance as a result.

Other Employee Reviews for Esurance

What are some of the best things about your team?

There are some great people and friends I made.
Team review

What does the leadership team need to get better at?

listening to employees and not overworking them
Leadership review from Customer Support Dept

Briefly describe your overall experience at your company

Superior support from coworkers to leadership.

What are some of the best things about your team?

No meets held anymore as they used to be
Team review

Briefly describe your overall experience at your company

Content to work there but always open to other opportunities.

Rate your company

I feel sad for the CEO of this company, I don't think he could possibly have any idea how terrible the adjusters are at responding to customers. I am a manager at a bank call center, and the lack of customer service even after escalating to a manager there. I am leaving Esurance as a result.

Other Employee Reviews for Esurance

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