Esurance Customer Support Department Employee Reviews
Briefly describe your overall experience at your company
I liked it in training and it was all different after training
Review from Customer Support Dept
Review from Customer Support Dept
What do you like best about the leadership team?
There aren't any Leadership reviews of Esurance yet.
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What does the leadership team need to get better at?
Micromanaging is out of control!! You have to listen to each other’s calls and critique them weekly including your own! There’s a lack of support for new
Review from Customer Support Dept
listening to employees and not overworking them
Review from Customer Support Dept
What is the best part about your compensation package?
Hourly is descent I guess
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
There aren't any Compensation reviews of Esurance yet.
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What are some of the best things about your team?
We all get micromanaged lol
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
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What is most positive about the culture and environment at your company?
Good team, and a good direct manager
Review from Customer Support Dept
What needs to change to make the company culture better?
less claims, more training, better less clique-y work environment
Review from Customer Support Dept
What did you like most about the interview process?
Good questions asked, and the process was fairly fast.
Review from Customer Support Dept
What would you improve about your company's interview process?
it could be used to find better candidates
Review from Customer Support Dept
What makes you most happy at work?
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What's going wrong and how can it be improved?
Management is lacking and where they lack for support they overcompensate by micromanaging
Review from Customer Support Dept
Fair pay, but the workload is too high to maintain the quality and customer service that I demand of myself, and that customers deserve.
Review from Customer Support Dept
Im depressed working here. its hard to go to work
Review from Customer Support Dept
What do you like best about your company?
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What would you most like to see improved at your company?
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