Esurance – Customer service is terrible. We have waited 2 weeks for any type of communication. Esurance has switched adjustors and representatives 4 times on us. Our house got destroyed and they don't seem to care at all. We have been loyal for years so why are we getting questioned about anything.

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EMPLOYEE PARTICIPANTS: 43

TOTAL RATINGS: 486

CEO: Jonathan Adkisson

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Customer service is terrible. We have waited 2 weeks for any type of communication. Esurance has switched adjustors and representatives 4 times on us. Our house got destroyed and they don't seem to care at all. We have been loyal for years so why are we getting questioned about anything.

Other Employee Reviews for Esurance

What are some of the best things about your team?

There are some great people and friends I made.
Team review

What does the leadership team need to get better at?

listening to employees and not overworking them
Leadership review from Customer Support Dept

Briefly describe your overall experience at your company

Superior support from coworkers to leadership.

What are some of the best things about your team?

No meets held anymore as they used to be
Team review

Briefly describe your overall experience at your company

Content to work there but always open to other opportunities.

Rate your company

Customer service is terrible. We have waited 2 weeks for any type of communication. Esurance has switched adjustors and representatives 4 times on us. Our house got destroyed and they don't seem to care at all. We have been loyal for years so why are we getting questioned about anything.

Other Employee Reviews for Esurance

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