First Cash Financial Services is a provider of specialty consumer financial services. read more
First Cash Financial Services Company Culture
First Cash Financial Services Culture
This score is derived from employee ratings & reviews2.4/5
First Cash Financial Services' Overall Culture is rated D-
Top Rated Culture Dimensions
eNPS
COffice Culture
C-Team
C-Environment
D+Outlook
D+First Cash Financial Services CEO
Bottom 10%Bottom 10% of Similar Size Companies on Comparably
Rick Wessel
52 /100
See More
Diversity at First Cash Financial Services
Bottom 5%Bottom 5% of Similar Size Companies on Comparably
F
Diverse employees at First Cash Financial Services have rated Team, Environment, and Office Culture as the highest categories they have scored
Women at First Cash Financial Services
Bottom 10%Bottom 10% of Similar Size Companies on Comparably
D-
Women at First Cash Financial Services have rated Environment, Team, and Office Culture as the highest categories they have scored
First Cash Financial Services eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Bottom 45%Bottom 45% of Similar Size Companies on Comparably
Recommend to a Friend?
-15
First Cash Financial Services employees are -15% more likely to recommend First Cash Financial Services as a great place to work
| 38% | Promoters |
|---|---|
| 9% | Passives |
| 53% | Detractors |
Working at First Cash Financial Services
Working at First Cash Financial Services is rated below average by 39 employees, across various culture dimensions. First Cash Financial Services employees rate eNPS highest among all categories, and think that Professional Development and Executive Team have the most room for improvement, putting First Cash Financial Services’s culture in the Bottom 10% compared to similar sized companies on Comparably and in the Bottom 15% compared to other companies in Dallas. See below in detail how working at First Cash Financial Services was rated by employees.
Overall Company Culture at First Cash Financial Services
D-
Overall Company Culture at First Cash Financial Services is rated D-
Last updated 13 days ago
Bottom
10%
First Cash Financial Services ranks in the Bottom 10% of other companies on Comparably with 201-500 Employees for Overall Company Culture Score
First Cash Financial Services Employee Reviews
Out of 36 First Cash Financial Services employee reviews, 50% were positive. The remaining 50% were constructive reviews with the goal of helping First Cash Financial Services improve their work culture.
| Positive Reviews | 50% |
|---|---|
| Constructive Feedback | 50% |
Positive Reviews From First Cash Financial Services Employees
- What are some of the best things about your team?my store team is amazing we are all veterans here and make the job fun.
- What are some of the best things about your team?Remove all executive level staff and start over
- What do you like best about the leadership team?They listen and try their best to answer any questions and concerns.
Constructive Feedback From First Cash Financial Services Employees
- What does the leadership team need to get better at?Communication and providing adequate sick time for employees.
- What does the leadership team need to get better at?Leadership needs to think about their employees other than themselves
- Why do you feel undervalued and what would make you feel better about your compensation?HR needs to do market analysis
First Cash Financial Services Company Information
First Cash Financial Services Company Overview
First Cash Financial Services is a provider of specialty consumer financial services.
| Headquarter | 690 East Lamar Boulevard, Suite 400 Arlington, TX United States of America |
|---|---|
| Website | ww2.firstcash.com/ |
| Founding Date | 1988 |
| Tel | (817)460-3947 |
First Cash Financial Services Competitors
First Cash Financial Services competitors include Cash America, DFC Global Corp, and EZCORP. First Cash Financial Services ranks 3rd in Overall Culture Score on Comparably vs its competitors. See below how First Cash Financial Services compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
A Day in the Life
A Day in the Life
First Cash Financial Services employees generally work 9.5 hrs a day
Work Hours
A Day in the Life
Employees at First Cash Financial Services report the work pace is moderate
Work Pace
A Day in the Life
81% of First Cash Financial Services employees look forward to interacting with their team every day
Coworkers
A Day in the Life
First Cash Financial Services employees most often take 10-15 paid vacation and sick days each year
Perks & Benefits
A Day in the Life
60% of First Cash Financial Services employees call their work environment positive
Environment
First Cash Financial Services Employees
39 employees at First Cash Financial Services have reviewed First Cash Financial Services across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was 13 days ago.
Overall, the 39 First Cash Financial Services employees give their leadership a grade of D-, or Bottom 10% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at First Cash Financial Services are mostly dissatisfied with their total compensation at First Cash Financial Services, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at First Cash Financial Services are generally satisfied with their team. 39 Participants grade the quality of their coworkers a C-. Less than half believe the meetings at First Cash Financial Services are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at First Cash Financial Services believe the environment at First Cash Financial Services is positive. Most Participants believe the pace of work at First Cash Financial Services is moderate. About 34% of the employees at First Cash Financial Services work 8 hours or less.
Overall, the employees at First Cash Financial Services are not very happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
Joining First Cash Financial Services - Employee Onboarding
First Cash Financial Services employees concluded that their overall onboarding experience was positive. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
First Cash Financial Services KPIs and OKRs
Employees’ understanding of First Cash Financial Services' KPIs and OKRs is essential for its success. Out of 4 First Cash Financial Services employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 1 have said yes.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
First Cash Financial Services CEO & Leadership
First Cash Financial Services CEO - Rick Wessel
52 /100
Rick’s approval rate is lower compared to CEOs at similar sized companies, putting Rick in the Bottom 10% of all CEOs of similar-sized companies on Comparably, and in the Bottom 10% compared to CEOs of all other companies in Dallas. Rick Wessel’s employees rank First Cash Financial Services in the Bottom 35% for Office Culture, in the Bottom 30% for Team, and in the Bottom 25% for Environment. Wessel is generally unpopular with First Cash Financial Services employees, but ranks especially low with employees identified with Other ethnicities, and by Male employees and employees in the Sales department. However, Hispanic or Latino employees have a slightly more favorable view of the CEO. When compared to First Cash Financial Services’s competitors, Rick Wessel ranks below both Cash America CEO Larry Scott and EZCORP CEO Stuart Grimshaw.
First Cash Financial Services Leadership
The First Cash Financial Services Executive Team is rated a “F” and led by CEO Rick Wessel, Senior VP Domestic Operations Jim Motley, and VP of Operations Christopher Lee
Rick Wessel CEO / President
Rick Wessel serves as the CEO / President of First Cash Financial Services.
Jim Motley Senior VP Domestic Operations
Jim Motley serves as the Senior VP Domestic Operations of First Cash Financial Services.
Christopher Lee VP of Operations
Christopher Lee serves as the VP of Operations of First Cash Financial Services.
Sean Moore Vice President
Sean Moore serves as the Vice President of First Cash Financial Services, Inc.. Sean started at First Cash Financial... read more
Jeff Angelcyk VP of Software Development
Jeff Angelcyk serves as the VP of Software Development of First Cash Financial Services, Inc.. Jeff started at First... read more
Peter Watson Sr. Vice President Government Relations and Compliance
Peter Watson serves as the Sr. Vice President Government Relations and Compliance of First Cash Financial Services,... read more
Nancy Talley vp internal audit
Nancy Talley serves as the vp internal audit of First Cash Financial Services, Inc.. Nancy currently resides in the... read more
Jeff Cullum Vice President - Construction - Facility Services
Jeff Cullum serves as the Vice President - Construction - Facility Services of First Cash Financial Services.
First Cash Financial Services Salaries
How much does First Cash Financial Services pay?
How much do people at First Cash Financial Services get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at First Cash Financial Services is $125,249, or $60 per hour, while the estimated median salary is $142,258, or $68 per hour.
At First Cash Financial Services, the highest paid job is a General Counsel at $273,564 annually and the lowest is a CS Rep at $43,030 annually. Average First Cash Financial Services salaries by department include: Sales at $130,960, Admin at $65,568, Finance at $74,853, and IT at $93,903. Half of First Cash Financial Services salaries are above $142,258.
22 employees at First Cash Financial Services rank their Compensation in the Bottom 10% of similar sized companies in the US (based on 72 ratings) while 21 employees at First Cash Financial Services rank their Perks And Benefits in the Bottom 20% of similar sized companies in the US (based on 25 ratings).
Last updated months ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $75k | $75k | 1st Percentile |
17th Percentile $107k | $107k | 17th Percentile |
33rd Percentile $141k | $141k | 33rd Percentile |
50th Percentile $175k | $175k | 50th Percentile |
67th Percentile $221k | $221k | 67th Percentile |
83rd Percentile $260k | $260k | 83rd Percentile |
100th Percentile $269k | $269k | 100th Percentile |
$125,249*
Average Compensation
$142,258*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
First Cash Financial Services Salaries by Department
Diversity & Inclusion at First Cash Financial Services
Diverse employees at First Cash Financial Services score the company 42/100 across various culture categories, placing First Cash Financial Services in the Bottom 5% of companies on Comparably with 201-500 Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at First Cash Financial Services across various culture dimensions.
Ranked Culture the Highest
Ranked Culture the Lowest
First Cash Financial Services Perks & Benefits
Health & Wellness
- Dental Insurance
Paid Time Off
- PTO / Vacation Policy
First Cash Financial Services PTO
First Cash Financial Services' PTO and Vacation policy typically gives 10-15 days off a year with 50% of employees expected to be work free while out of office. First Cash Financial Services' benefits and PTO Package averages to represent a less than $500 cash value per month.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
First Cash Financial Services Careers
First Cash Financial Services Jobs
No Recent Jobs found for First Cash Financial Services on Comparably
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H1B Visa
In 2019, First Cash Financial Services applied for 1 H1B visas. Of the work permits applied for, 100% were approved.
Work Permit Application Outcome
1
Total Applied
H1B Applications Outcome
- 100% Granted (1 out of 1)
- 0% Denied ( out of 1)
- 0% Withdrawn Application was withdrawn by the employer before approval/rejection ( out of 1)
- 0% Certified-Withdrawn Application was approved but later withdrawn by employer ( out of 1)
This data was calculated using publicly sourced data from OFLC Performance Data
Let First Cash Financial Services Know You Want To Work There
Frequently Asked Questions regarding First Cash Financial Services
What is First Cash Financial Services address?
First Cash Financial Services location is at 690 East Lamar Boulevard, Suite 400
Who is the CEO of First Cash Financial Services?
First Cash Financial Services CEO is Rick Wessel, their score by employees is 52
What is First Cash Financial Services eNPS?
The eNPS for First Cash Financial Services is -15
What is the salary for Director of Sales in First Cash Financial Services?
Director of Sales average salary in the US is 191k
What are the salaries in the Admin in First Cash Financial Services?
The average salaries for Admin in First Cash Financial Services is 66k
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