First Student Employee Reviews
Out of 244 First Student employee reviews, 68% were positive. The remaining 32% were constructive reviews with the goal of helping First Student improve their work culture. The Customer Support team, with 79% positive reviews, reports the best experience at First Student compared to all other departments at the company. The Operations team offered the most constructive feedback, with 29% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
Their approachable individuals whom you can talk to in order to receive answers that's needed
Friendly and helpful if you have a problem their to help you
A place to work a while
Everyone focused on the goal of safety
Our leadership team seem very open and positive striving to make First Student the best in class.
What does the leadership team need to get better at?
Managerial skills overall, people skills, routing skills all need to be looked into and an overhaul should be taken into consideration
Personality, respect, honesty been nice
Everything. Taking employees hours. No one in management is on the same page
Talk to people better and be nice
Everything bout the pleace needs help
What is the best part about your compensation package?
Medical, Dental, 401K Plan that can be rolled over to an IRA
Fairness in the benefits is key
yes i am very glad of the benefits
401K dental paid holidays summer off
Competitive benefits package for full time employees.
Why do you feel undervalued and what would make you feel better about your compensation?
Non contributory retirement.. This a life and death job,you can be ruined.
They need more help and need to be on top of things
If the location manager treated his employees right It would be a good place to work.
Changing managment and take care of their employee as human .
Very little knowledge of management opportunities and compenstation
Review from Operations Dept
What are some of the best things about your team?
They are very versed with proceedure
Participation with certain employees communication needs to be approved
We work together to get things done
Best thing is were decated to getting the job done SAFELY !
The diversity of age and background
What do your coworkers need to improve and how could you work together better?
Better management to teach cooperation.
Take into consideration seniority n hear us out resolve employees concerns
The companies rules very bad it makes some employees takeing advantages of the bad system they have.
Cooperation and work together with one another
Address the real issues and report them properly, hold everyone accountable
What is most positive about the culture and environment at your company?
Coming to work seeing my co-workers jolly and ready to rock and roll to have an excellent workday each day .
Payday. And having coffee with my coworkers in the a.m.
The potential to have clarity in the policies and procedures with how can we attitude
Friendly drivers, good hourly pay.
is going to work and make sure the children gets to school everyday
What needs to change to make the company culture better?
Better quality of people in leadership positions,
Investigate management they have their own rules
Change their the way they treat drivers
A lot of things need to change
many item are out of date or need repaired
What did you like most about the interview process?
Pleasant and efficient, but the first meeting I had…the person did not show up at work that day and did not bother to call m
They are nice and easy to work with
It was a Success .
Very good and informative experience.
I was prepared and had all the paperwork needed
What would you improve about your company's interview process?
Overall management needs to improve
The manager says..." Welcome aboard" and that's it.
We need plenty of help
Care about who's on your bus not just getting drivers in seats
What makes you most happy at work?
A stress free day .
Doing my job in a safe and timely manner
The support of my team.
I get to work with an outstanding team of individuals
Meeting adults and children alike
What's going wrong and how can it be improved?
Manager is not very nice
Inconsistent times of arrival to bus stops, schools and dropping off at bus stops due to short staffed due to call outs and resignations. Not enough monitors to control students on buses that need them.
We are treated like just a butt in the seat
The parents don't feel safe with their children on the bus and have chosen to rearrange their schedules to get their kids to and from school.
A strong manger would be much more effective
Review from Operations Dept
What do you like best about your company?
Being able to get to know the kids I take to and from school
Review from Customer Support Dept
What would you most like to see improved at your company?
More hours each week day
Review from Customer Support Dept