Fiserv Leadership Employee Reviews
What do you like best about the leadership team?
invested in their employee development.
Review from IT Dept
They have clear strategy that is executed
Review from Sales Dept
Practical and persistent focus on and energy toward becoming the clear industry leader in our space.
Review from Operations Dept
Focused, Committed and they Live the Message every day!
Review from IT Dept
strategic view / long term plans
Review from Legal Dept
The leadership team works extremely hard to ensure the firm achieves its goals and goes above and beyond to communicate to the next level leadership and broader org much better than I have seen at other large, public companies. They are also all in 100% - works hard right alongside everyone else.
They work harder than any executive team I've ever seen.
Review from Business Development Dept
Approachability. Accepting of feedback when given
Review from Admin Dept
Their engagement with our clients and their willingness to help us every day
Review from Sales Dept
Direct engagement with all associates, regardless of level in the org. Approachable. Thoughtful, client-focused leadership.
Review from Product Dept
I appreciate the Clarity in direction given by the leadership team
Review from IT Dept
What I appreciate most is their openness and candor, the fact they are very approachable and just how truly passionate they are about the success of Fiserv. They are a motivating group!
Driven, consistent and results-oriented. Very clear on high expectations.
Review from Executive Dept
Ability to reach out easily and connect and communicate with them. Frequency of interaction
Review from IT Dept
They seem aligned on overall company goals
Review from Sales Dept
The Fiserv leadership team seem to have a genuine concern for all associates.
Review from Operations Dept
intellectually honest, go deep into details to fix problems, focused on execution and do what they say...
Review from HR Dept
They exhibit determination, drive and transparency
Review from HR Dept
Highly engaged in vision conversations at the leadership level.
Review from Marketing Dept
The leadership team is approachable and highly engaged
What does the leadership team need to get better at?
Change communication and flexibility are areas where Fiserv seems to be lagging behind. There has been a lot of change in the organization and we often hear of fairly major change by chance. The fixation with office/location-based work is also not befitting a tech innovator.
Review from Marketing Dept
Consideration of employees over constantly changing everything to be more complex and less efficient.
Review from Customer Support Dept
Adjusting to current changes in the job market (e.g. work from home) and pay their employees more instead of investing in a ton of benefits that no one really uses. Better 401k matching. More focus on reducing technical debt.
Review from Engineering Dept
Empower its leaders. We are 300, not 1.
Review from Operations Dept
Stop micro managing, relocating is not an option to many.
Review from Operations Dept
they have not a clue , walk in to a store that has a First Data credit card reader , ask them about First Data, they hate us, poor service , high fees
Review from IT Dept
Communication. Financial planning. Organizing for growth
Review from Engineering Dept
Poor leadership-(1) everyone wants to be a boss but no one wants to actually work. (2) managers are more concerned with their image and career than with their team and their clients. Siloed, lack of camaraderie, too many lawyers, too many managers. All a failure of senior/executive leadership.
Review from Sales Dept
Building a culture that cares about its employees and customers
Review from Customer Support Dept
Fiserv was a great company. First Data took over and turned it into a rat race! Horrible culture and leadership.
Review from IT Dept
I started working there 2 month ago and got email that I'm fired with no explanation or reason supervisor just took my badge couldn't tell me or what I did wrong they let me go confused and overreacting keep on thinking on what could've I did wrong to got laid off I got nothing .just sad
Review from Customer Support Dept
New leader Frank Bisignano is already a nightmare. Manages by dictate. Zero empowerment. Only he can make any decision. Can't even backfill a position already in the budget when someone leaves. No communication. Looks and feels like a Venture Capital buyout.
Review from Executive Dept
Honesty, integrity, transparency, go forward plan
Review from Finance Dept
Current CIO needs to trust his team more and stop micromanaging. Also stop walking away from people as they are speaking, expecting them to follow you - very humiliating. So much more I could add - not a person you want to work for very long (much turnover).
Review from IT Dept
Leadership team should shun the monitoring policy i.e BOSS attitude but should behave as a leader where voices at the bottom are also heard at the top.
Review from Engineering Dept
Empower and trust your employees
Review from IT Dept
EVERYTHING ! Stop managing by intimidation, include the people whom actually do the work in what the overall objective, and most of all....HAVE SOME COMPASSION FOR PEOPLE WANTING TO SPEND TIME WITH THEIR FAMILIES, QUIT PLACING EVERYONE ON 7 DAY WORK WEEKS FOR ENDLESS AMOUNTS OF TIME (Holidays)
Review from Engineering Dept