GameStop Employee Reviews
Out of 297 GameStop employee reviews, 63% were positive. The remaining 37% were constructive reviews with the goal of helping GameStop improve their work culture. The Customer Support team, with 92% positive reviews, reports the best experience at GameStop compared to all other departments at the company. The Product team offered the most constructive feedback, with 58% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
Great store leader and district leader
It is easy to work with everyone
how helpful they are with everything
Immediate leaders are good but executive leaders are not experienced to handle GameStop challenging situations
I like my manager, but everyone else is just too harsh, and extremely mean to their employees. They call them replaceable, etc.
What does the leadership team need to get better at?
Caring for the employees overall
The manager needs to do her schedule better for assistant managers make too many hours and too many days to the point of exhaustion.
Increased Communication, leading by example,
I believe that the leadership, in my team at least, needs to get better at communication.
Empathy and connecting with their employees. Instead of viewing everyone as a number making genuine connections and understanding employees would lead to more motivation and loyalty from employees.
What is the best part about your compensation package?
Treatment for infertility was covered.
I can get money for doing what i love
I get Free health insurance.
Review from Sales Dept
wage increase with time worked
Review from Sales Dept
The best part about the compensation package is the discount that we get on games and merch
Review from Sales Dept
Why do you feel undervalued and what would make you feel better about your compensation?
They cut most benefits and raises don't happen, if they do it is literally crumbs you won't notice.
Better pay, incentives to push for pro signups/ warranties
Being paid more and being offered paid time off.
I pulled a lot of weight for the store and had great performance numbers, but we were getting paid less than 10 dollars an hour. Better hours and obviously better pay.
I feel undervalued because of the amount of money I get paid for the amount of work. 10 dollars an hour does not cut it, when I can be working at Walmart, making 14-16 an hour and doing less work without harsh Quotas.
What are some of the best things about your team?
Some work harder than the manager
We're all nerds and geeks of some kind
Very smart, creative, hardworking people.
Good and chill people, talking about games
Theyre interesting to work with
What do your coworkers need to improve and how could you work together better?
I believe that my team needs better communication
My guys literally make up fake rules about "Pawn Law" even though no one's ever read that, to decline trades they don't wanna take
Review from Sales Dept
They could learn not to berate customers and other workers
Review from Sales Dept
To stop blaming each other when they personally mess up. It never goes any where due to this.
Review from Sales Dept
Coworkers are doing fine it's the management that needs to be replaced
Review from Marketing Dept
What is most positive about the culture and environment at your company?
Games, collectibles, and geeky environment
We all embraced diversity. It was amazing to interact with all different walks of life, and even give them a safe place. I had lots of regulars because of this opportunity.
The people who work there love video games, its fun to go in and work with someone who shares same interests but theres never enough hours to allow extra coverage so getting to know your coworker is just about a thing of the past
My team minus our manager. When she's not there everything runs smoothly and no one is stressed out at all. People come in and we all get to share our collective interests and be among like-minded people.
My co workers and our teams
What needs to change to make the company culture better?
Better communication, less directive focus on statistics and more towards sales. Equal shift coverage
If the company would stop ripping off consumers
Review from Sales Dept
company culture could be improved with maybe some respect
Review from Sales Dept
Everything I need to completely rework the company new leadership
Review from Marketing Dept
lift people up, we are doing a good job and treating customers great. Management treats us like we are the worst employees ever
Review from Sales Dept
What did you like most about the interview process?
I got to actually be myself
My boss asked me to tell my story. About why I was there, my motives, and why I'd make a good fit. It was very touching and personal, because I really thought I was cared about in that moment.
With the previous manager it was like talking to a regular person. We laughed, we had a good time, and honestly it was one of my better experiences with interviews.
The interview process is fine.
It was short sweet and simple and straight forward questions and great transparency
What would you improve about your company's interview process?
bro im only here to talk about how badly employees are getting treated here
The interview was 5 questions, and I was almost instantly hired because they had no one else to fill the position. They were desperate enough to basically skip common interview questions
interview process doesn't really matter much
Review from Sales Dept
It was very long and very boring and I do not like my manager
Review from Marketing Dept
More questions about the industry
Review from Sales Dept
What makes you most happy at work?
The new inventory & consules i see on average shift
I get to be around my kind of people
The team members are great to work with
Geting to just interact with customers about video games and random events in the local area helps to know your customer base
Discussing games and having the items our guests want to buy
What's going wrong and how can it be improved?
there are corrupt managers and upper managers in this company and this needs to get fixed as soon as possible
Stop investing in stupid things, invest in your employees, and offer a unique expeirence
Time to expunge narcissistic leaders that tell you to remember GAME: Greet. Ask Customer helpful questions, Make suggestions, explain the products just to get on your case for taking time to explain a product, for me its been cosoles and online purchase options to the very custromers we GAME to.
Review from Sales Dept
Not challenged at all. I don't do what my job title actually says and my past experience is not used in any way.
Stop outsourcing IT to India. HR needs to follow up on store complaints and take action.
What do you like best about your company?
I like that with the right manager and team you can move up, you are valued, have a work-life balance and enjoy coming to work. GameStop is fast-paced which is also fun at times.
What would you most like to see improved at your company?
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