Gigwalk FAQs

To set up a free Paypal account, visit the PayPal websiteand follow their procedures for creating an account.

Next, please ensure that the e-mail address associated with your payment settings in the Gigwalk app matches your Paypal account.

In order to be paid for your work you must add a PayPal address to your Gigwalk profile. See below for instructions on adding a PayPal address:

Open up the Gigwalk App

Click the three horizontal lines in the top left of your screen.

Click on "My Profile"

Click on "Edit"

Halfway down the page, you will see "PayPal Email." Once you have added a valid PayPal account, your pending payments will go through automatically. Let me know if you run into any issues!

Last thing, please verify your e-mail address and account with PayPal. See below!

https://www.paypal.com/webapps/helpcenter/article/?currentIssueID=12389&m=SRE

Verify Bank Account and Confirm Email Address

In order to be paid for your work, you will need to verify your banking information and email address with PayPal.

The green arrow indicates the section regarding your bank account, and the red arrow on the right shows the notification indicating that the email address for the account is not confirmed.

To verify your bank information, you must link your bank account to your PayPal account, or be approved for the PayPal Extras MasterCard. Here's how:

1. Log in to your PayPal account.2. Click Get Verified.3. Select your verification method.4. Follow the on-screen instructions to verify your account and email address.

Please refer to the following article from PayPal for additional information regarding this process:

Once you have successfully confirmed your PayPal account and email, any pending payments will go through automatically.

Oh no! Ive been removed from a Gig I had planned to do or had already completed. Why did this happen?

If the Gig is still available on the map, andyou'd still like to complete it,youmay re-apply for it (unlessyoureceived a message indicating thatyoushould not do so).

Removal from a gigmay happen for a variety of reasons. Consider the following:

Wereyouunableto complete the Gig within the specified timeframe? If so, our system will automaticallyremoveyouwhen your deadline expires.It's best not to commit to Gigs unlessyou're sureyoucan complete them, but we understand that sometimes, life gets in the way. You can see the countdown timer inside the Gig Details screen. Ifyou everneed to,youcan withdraw yourself, without penalty. See how here. Please withdraw as soon as you realize you won't be able to complete the gig, so that another Gigwalker can claim it as soon as possible.

Were you asked to update your work? If you were removed from the Gig after submitting your work, the client may have reopened the Gig and asked you to update your work. You are generally given at least 24 hours to finish the update and click "submit your work" again. If you do not do so, you are removed automatically when the timer runs out, and you will receive a poor rating.

Was there some discrepancy between the Gig instructions and the workyousubmitted? It's important to read the instructions thoroughly. Ifyoudid not follow the instructions, the client might have felt it wise toremoveyouand allow another Gigwalker to attempt the Gig. The client might rate you poorly in this case, so do your best to follow the instructions.

Did the client send a message with an explanation ?Youwould have received an email notification containing the text of the message, andyoumay find more details there.

It's possible that yourremovalhad nothing to do withyou, but to some change from the client. If that's the case, please know thatifyounevertapped "submit your work" on the Gig, then thisremovalwill not have any impact on your rating.

If you messaged the Client but did not receive a response, please understand that sending a message to the Client is not enough to hold your gig open for you. The system will still remove you when your countdown timer expires.Some additional information on Gig timers:

When you apply for a gig, you select one of three timeframe choices. A shorter timeframe does increase your chances of being selected. However, the timeframe you select when you apply determines the countdown timer that you will have on the gig. If you select 3 hours, then you only have 3 hours from the time you are assigned to the gig to drive to the location, complete the work, and click "submit your work". Make sure the timeframe extends completely through all the time you will need to submit your work.

When you apply and are accepted for a Gig, the customer is depending on you to complete the work. Gigs in your to-do list are no longer available in the marketplace for other Gigwalkers to apply.

If you know you will not be able to complete a Gig, it is a good idea to proactively withdraw. To do so, follow these below steps.

Launch & login to the Gigwalk app

Go to the My Upcoming Gigs Tab

Locate and select the Gig you want to be removed

In the upper right-hand corner select UNASSIGN

Confirm your removal by selecting Yes

All payments are securely processed from the customer through Paypal - the leading payments provider with advanced fraud protection.

You can technically start doing Gigs without a Paypal account - however, in order to be paid for your hard work, you'll need to have a PayPal account to receive payments. Review our FAQ called 'Setting up a Paypal account ' to make sure your account is properly set up and verified.

You should receive a push notification in the following instances:

-When you've been selected (approved) to do a gig.

-When you get a message from a client.

-When your gig is reopened for correction.

-When your gig deadline is extended.

-When you have 1 hour left before your gig expires.

-When you've been removed from a gig.

-When your work has been approved.

If you are not receiving these notifications, please make sure that you have granted permission within your phone settings for Gigwalk to send you notifications, and then log out of the Gigwalk app and then log back in.

Some of the most common Gigs involve going to a retail location and taking pictures of products on the shelf, inspecting displays or event promotions, and answering questions based on what you are seeing at the store location. All of these tasks provide important information for the business in ensuring their retail execution is done right.

What do you do if you are seeing an error that says the following? "This application is not supported when mock locations are turned on. Please go to your settings and turn them off to continue."

Follow these steps:

Tap the menu button, then Settings.

From the 'Settings' screen, go to 'Applications' by tapping on 'Applications'.

From the 'Application settings' screen, go to 'Development' by tapping on 'Development'.

On the 'Development' screen tap the check box next to 'Allow mock locations' (make sure it is UNCHECKED).

If you are using a 3rd party app that simulates mock location please close the app while using the Gigwalk platform.

If you cannot see the Developer Options, then try these steps first:

"On Android devices starting at API level 17, Android 4.2, the Developer Options section is not shown as one of the sections in the Settings app. To make it appear, you have to launch the Settings app, and tap on About phone. Inside the About phone section is a list item labeled Build Number. Tap on that selection 7 distinct times. After 3 taps, each tap shows a new toast message encouraging you to keep going (see attached screenshot). After the last tap, it shows a message saying you are now a developer and hey presto, the Developer Options will now be visible as one of the sections at the top level of Settings."(Read more: http://blog.immersion.com/2013/05/developer-options-galaxy-s4/ )

Please submit a Support Request with a screenshot of your settings/applications/development screen if this does not resolve your problem.

This error means one of two things:

Most likely, your phone is having connectivity issues. To resolve these issues, here are a few things you can try:

Move to an area with better internet connectivity and try again.

Close any app that may be running in the background. This can free up needed resources.

Remove your phone cover/case. Sometimes, the case can actually hinder good connectivity.

If you're in a store without WiFi, turn off WiFi on your phone so that it will stop searching for a non-existent signal.

Try using Offline Mode.

Force close the app and open it again.

While very rare, we could be having a server outage. Outages are usually very brief, so try connecting again in a few minutes. If we are experiencing a large outage that is taking a long time to resolve, we will keep you updated on the status on the front page of this support site.

Gigwalk is constantly working hard to find customers all around the nation and is always looking to add more Gigs. The customers decide where their Gigs are placed, and sometimes certain areas will have higher priority for them. The Gigs that are in the system change on a daily basis so be sure to check back often! We may also periodically alert you via email and Push Notifications (if you have them enabled) when there are certaingigs posted in your area. We do not send alerts for every new gig posted, however.

Gigwalk is alwaysaccepting new clients and new gigsin the US, Canada, and UK. However, the majority of gigs are posted in the US at this time. Weregularly have gigs available all across the US.

We've been getting a few questions like this one:"When I go to all gigs there is a pin for gigs in Buffalo, NY but when I zoom in there are no gigs."

This is a known bug. As you may know, the app summarizes all the gig values at a metro-level for the green pin. So, it may say there are $X worth of gigs available in a certain metro area, and then when you tap it, it's supposed to zoom in and show you all the gigs available in that metro area.

However, that metro-level summary pin is not always updating properly. It seems to retain a cached $ amount, so even when the gigs have been claimed, it still includes the $ amount in the metro-level pin summary.

We apologize for this inconvenience. We are working on some major changes, and this glitch is scheduled to be fixed along with that release, but it may still be at least 6 months before that time.

If you try to apply for a gig but receive an error that says "GIG_FULLY_STAFFED", that means that the gig was available when you loaded the Gig List/Map, but then someone was assigned to the gig between that time and the time that you applied for the gig. If you reload the Gig List/Map, then the gig shouldn't show anymore.

Follow these steps if you've received an email that we cannot send your paypal payment due to "Error 559044 - This receiver accepts PayPal payments only through their website."

Log into your Paypal account.

Go to Profile.

Go to Selling Tools.

Find the section called "Block payments" and click Update.

Go to the section that starts with "Block payments from users who:"

Find "Block payments from anyone using the "send money" tab." and make sure it is set to "NO"

Currently the mobile Gigwalk app and the Gigwalk website are two completely different systems. The website gigwalk.com is available to Clients who are posting Gigs and not yet available to Gigwalkers. In addition, there is the Gigwalker Support website (gigwalk.zendesk.com), which is a separate login as well.The Mobile Gigwalk app contains everything you need to sign up and get started as a Gigwalker. If you haven't yet created an account in the app, please do so.

If you realize that you will be unable to complete a Gig or simply change your mind, then navigate to the Applied section in the My Gigs section of the app, select the Gig that you would like to withdraw from and tap the Withdraw Application button at the bottom of the page (this can only be done before your application has been approved).

Withdrawing an application will not affect your Performance score, but please note: the gig will not show up again for you to re-apply later. Withdrawing from a Gig prevents you from ever being able to claim that same gig.

After your application for a Gig has been approved, you can withdraw from the Gig. However, repeatedly withdrawing from Gigs you have been approved for may negatively affect your Gigwalk Performance score. Also, you will not currently be able to re-apply for the gig after withdrawing.

The application process is in place to give Gigwalkers more control over the work they do with the ability to plan ahead and claim multiple Gigs at a time.

As customers post higher and higher paying Gigs that require more time and effort to complete, they require the ability to review applications and select the best person for the job.

The number of Gigs you can claim at a single time is dependent upon your Gigwalk Performance score. As you do good work for customers and your Performance score increases, youll be able to claim more Gigs at a time.

Higher Performance scores translate to the ability to claim more gigs at once:

0-60= 2 gigs

61-65 = 5 gigs

66-80 = 15 gigs

81+ = 30 gigs

Read more about Gigwalk Performance score here: https://gigwalk.zendesk.com/entries/25948164

Once you have found a Gig that youd like to complete, you need to apply for it. Heres how:

From the Available Gigs Tab, tap on a Gig via the Gig List to open up the Gig details page.

Read through the entire Gig details (pay close attention to location and due date!) and make sure that its a Gig you would be able to complete. The system will not approve you if you apply from more than ~50 miles away. Please wait until you're close to a gig before applying.

Note: Be on the lookout for Anywhere Gigs ! They can often be completed anywhere in the US or a broad geographical region such as an entire city, state or even from home. Read through the Gig details for information on where the Gig needs to be completed.

Once you have chosen a Gig, click on the Apply button.

On the application page,you will eitherbe asked to select a timeframe for when you can complete the gig, oryou may need to enter a short application message (140 characters or less) indicating why you would be a good choice for the job.Read more about the two types of applications here:https://gigwalk.zendesk.com/hc/en-us/articles/203201670

A Gigwalk platform customer posts work as a Gig.

By browsing the map or list view in the Gigwalk app you find Gigs in your area that look like a good fit.

You apply for the Gig by tapping the Apply to this Gig button on the Gig details page.

You are notified that your application has been selected and given detailed instructions for completing the work.

You complete the work and submit it through the Gigwalk app.

The customer reviews your work and either approves it or may ask you a quick follow-up question or two.

Once approved, you get paid directly to your PayPal account!

For most Gigs, youll be notified within an hour (and in some cases in only a few minutes) whetheryou'vebeen selected. However, if the client has opted to manually select the Gigwalker themselves, rather than have the system select a worker for them, it may take longer.

For a more in-depthlook at this topic please follow this link to, About Being Selected: Auto-Pilot (auto-select vs manual-select)

When a gig is created, there are two different modes it can be in:

Auto-Select: The vast majority of Gigs will be assigned by our system. Whois selected factors in the Gigwalker's history/reputation, their distance from the gig, and the length of time they select in theapplication. You should hear back on your application in about an hour.

NOTE: applying from more than ~50 miles away will ensure you do NOT get approved. Please wait until you're closer to agig before applying for it.

Manual-Select: Sometimes the client needs to manually select which Gigwalker will complete the work. When you apply for these types of gigs, you need to enter a short application message (140 characters or less) indicating why you would be a good choice for the job. In this case, the client will manually select a worker, which may take some time.

NOTE: On manual-select gigs, if someone else is selected, your application willstillsay "In Review" until the work has been completed, as there is still a chance that the other Gigwalker will not complete the job and your application will be active again. Once it says "Not Selected", this means that the other Gigwalker has completed the work and it has been approved. If you want to make the "In Review" applications disappear (and you are sure you do not want the chance to complete this gig), you can withdraw your application. Read how to do so here: What if I want to withdraw my application?

Having a little trouble getting started? Or just want some expert advice for getting the most out of Gigwalk?

Our video is no longer available, but here are some key FAQ you'll want to review:

1) Setting up a Paypal Account

2) Setting up your Gigwalk Profile

3) How to Apply for a Gig

4) Using the Gig Countdown Timer

5) How to message the Gig Creator

6) How/When to use Offline Mode

We recommend you also peruse all of our Gigwalker FAQ.

Completing your profile is an important way to highlight your skills as an independent contractor on the Gigwalk platform and set you apart from other Gig applicants. Businesses sometimes select Gigwalkers based on your profile, so this, along with developing a great Performance score, is a great way to get access to more work in the Gigwalk marketplace. We recommend that you:

Add a photo of yourself that is professional and shows your face(dont use a picture of your pet, a flower, or cityscape for your profile remember, customers are hiring workers, not pets)

Use your real first and last name

Add your Paypal address in order to be paid

Check to see if you qualify for any certifications

How to edit your profile:

1) Open up the Gigwalk App

2) Tap the three horizontal lines in the top left of your screen.

3) Tapon "My Profile"

4) Tap the photo circle to add or edit your profile photo.

5) Tapon "Update my profile" to edit your name and your Paypal email address.

6)Tap "Update" to save your work.

There are two types of certifications that can be applied to the Gigwalk Enterprise app, Assigned Certifications and Elected Certifications.

Elected Certifications

In the Gigwalk Enterprise app, you can self-assign elected certification. These certifications are for issues such as, do you have a Costco Membership, a valid drivers license, or the ability to lift 30 lbs. Sometimes these issues will come into play for completing a Gig. To apply elected certifications to your account goto: My Profile -> My Certifications -> and select all certifications that apply.

Assigned Certifications

When a certificate is needed you'll see Gigs posted for $0. These Gigs are most often, but not always, for earning certificates that allow you to work a certificate based Gig. You'll only need to work the certification. Once submitted and reviewed, if you have passed the certification test we will add the certification to your account and you'll be able to apply for and receive Gigs based on a specific certification.

Yes, in order to use the Gigwalk app we need to be able to locate you when you use the app, and youll need to be able to take photos inside the app. When you install the app, it will ask for all needed permissions, so be sure to say YES. If you're having problems, then make sure the following settings are correct on your phone before you get started:

ANDROID:

Location Settings

1. Goto Setting 2. Under heading Personal (may vary by device) find Locations3. From Locations Tab make sure Location setting are ON

Camera Settings

1. Goto Settings2. Under heading Device find Apps3. From Apps Tab locate Camera (you might need to first click on Application Manager depending on device model)4. Select Camera5. Select More Settings6. Verify that Location Tags is ON

Gigwalk Settings

1. Goto Settings2. Under heading Device find Apps3. From Apps Tab locate Camera (you might need to first click on Application Manager depending on device model)4. Select Gigwalk Enterprise App5. Go to Permissions6. Verify the following setting are all ONa. Calendarb. Camerac. Locations

IPHONE:

1. Go to your iPhone Settings, Privacy, Location Services. Make sure Location Services is ON, and then scroll down to Gigwalk and make sure it is marked ON as well.

2. Go to your iPhone Settings, Privacy, Photos. Scroll down to Gigwalk and make sure it is marked ON.

We are not currently available on any other devices besides iPhone and Android smartphones.

Occasionally, the client will provide a Credential Letter (or Letter of Authorization) authorizing you to perform the work. This letter can be accessed directly through the Gigwalk app, inside the Gig Instructions.

Most gigs can be completed without the need to speak to a store associate. If, however, you are approached and denied the opportunityto take photos, please complete as much as you can (this may mean answering the rest of the questions without photos), and submit the Gig with a detailed note explaining the situation. If you are ever asked by store management to leave, please do so immediately and respectfully. Make sure you attach at least ONE photo - if you were unable to take any inside of the store, take one of the storefront on your way out. The Customer will review these Gigs on a case-by-case basis; frequent occurrences will not be approved.

Unfortunately while your PayPal account is in the restricted state we will be unable to send your payments to that address.

Your account could have been set as restricted for a variety of reasons - please contact PayPal directly for help with this matter. Our system will continuously attempt to pay you until your account is no longer restricted.

Alternatively, you can update your PayPal email address in the App to provide us with another account we can pay you through.

Gigwalk is changing the way the world works.

For workers (Gigwalkers):

Gigwalk is a mobile app for Android and iOS that allows you to find quick jobs (Gigs) in your area.

Gigs take anywhere from 5 minutes to a few hours to complete and pay anywhere from $3 to $100.

Each individual available Gig is represented by a pin on the map in the mobile application.

Search the map (or a list view) to find and apply for Gigs in your area that you think will be a good fit for your talents.

Once your application has been accepted, follow the Gig instructions, take photos, and submit all your work directly through the app.

Once your work has been approved, you will immediately be paid through your PayPal account.

For customers:

Retailers and Brands utilize the Gigwalk platform to gain local visibility.

Clients see the work Gigwalkers submit through the app on our back-end Gigwalk platform. This platform gives brands and retailers on-the-ground visibility and allows them to take action to drive more in-store sales.

For clients on our self-service or Standard-level support:

mygigwalk.zendesk.com

For clients on our Enterprise-level support:

gigwalksupport.zendesk.com

By contract the client has 14 full days to review your work starting the day after you submitted the Gig. If you have not been paid by then our system is designed to automate the payment. Please keep in mind they every client may have a different workflow for approving your Gig(s). The full 14 day timeframe only happens every so often. On average, as a Gigwalker, you'll typically see your payment much sooner.

AN EXAMPLE OF THE 14 FULL DAY REVIEW PERIOD:

Submitted On: 01/01

Review Period: 01/02 - 01/15

Payment Sent: 01/16

Please note that PayPal may have their own processing time once Gigwalk has released the payment. If Gigwalk has released the payment and after 24 hours you still do not see the funds in your PayPal account you might want to call PayPal for furtherinformation. You can also write a support ticket to Gigwalk and we'll be happy to assist in any way that we can.

If this is your first time receiving a payment from Gigwalk, please also see this FAQ: Setting up & verifying your PayPal account.

Brian

When the gig states something like "Anywhere in..." then it means that it does not need to be completed at a specific location.

These can be set up a few ways. If it says "Anywhere in USA" or "Anywhere in ..." and then lists a city or state, then the gig may even be able to be completed from your home (read the gig instructions to be sure).

If it says "Anywhere in [Retailer], [State]" then you can visit any location of that Retailer inside the specified state.

For "Anywhere gigs", there are frequently a high volume of applicants, so be aware that does decrease your chances of being selected.

There are two different Food Ordering Gigs posted in the Gigwalk Enterprise app. Both of the Gigs are unique in their own way.

1. DOORDASH - Max $25 Reimbursed: Food Ordering within 20 miles2. Max $25 Reimbursed: Food Ordering within 20 miles

DOORDASH - Max $25 Reimbursed: Food Ordering within 20 miles

1. You may work this Gig 1 time a week (Sun-Sat). 2. We have posted the DoorDash Gigs in over 3000 cities across the US and Canada.3. You may only work this Gig if the delivery address is within 20 miles of where the Gig is posted.4. These Gigs are for DoorDash only. If any other delivery service is used, the Gig will be rejected.

Max $25 Reimbursed: Food Ordering within 20 miles

1. You may work this Gig up to 4 times a week (Sun-Sat), once for each delivery service listed.2. This Gig has only been posted in 59 select cities across the US. 3. If not all delivery services are available in your area, you can only work this Gig for available delivery services, and only once for each delivery service per week.4. You may only work this Gig if the delivery address is within 20 miles of where the Gig is posted.5. Using a delivery service more than once in a given week will result in being removed from the second Gig where the delivery service was used.

FOLLOW UP QUESTIONS:

Q: What is a week considered?A: A week is Sunday thru Saturday

Q: If both Gigs are listed in my city, what changes?A: Nothing, you are free to work each of the listed Gigs as described above (total of 1 Doordash gig and 4 of the other services).

Q: Some of the Gigs have the same title but there is a different number, does that mean it's a different Gig?"DoorDash 1 - Max $25 Reimbursed: Food Ordering within 20 miles""DoorDash 2 ...""DoorDash 3 ...""DoorDash 4 ..."A: No, these are considered the same Gig. We only use the number to identify what wave of the Gig we're running.

Adding photos is one of the most vital aspects of successfully completing most Gigs.

First, make sure your phone settings are correct, using this FAQ: https://gigwalk.zendesk.com/entries/23888605

When you are assigned a Gig, you'll find all tasks inside the Gig, including questions and photo tasks.

NOTE: You have to take all photos from INSIDE the Gigwalk app (not upload from your gallery). Additionally, photos must be taken on-site. The app will reject photos taken further than 5 miles away from the gig pin.

IPHONE STEP-BY-STEP:

Tap the three horizontal lines in the top left of your screen.

TapMy Gigs.

Tapthe gig you want to work on.

Scroll down to the list of Tasks.

Tapon a Photo Task (identified by a camera icon)

Tap"Add A Photo"

Take your photo

The square shows what thumbnail the client will see, but don't worry - when the client clicks on the thumbnail, they can still see the entire photo image.

Tap"Use Photo."

If you would like to submit more than one photo tapAdd A Photo again and follow steps 6-10. Once you have taken all the photos you would like, continue to step 11 to upload the photos.

Click "Upload" in the top right of your screen.

Click "Details" in the top left to return to the list of tasks.

ANDROID STEP-BY-STEP:

Tapthe three horizontal lines in the top left of your screen.

TapMy Gigs.

Tapthe gig you want to work on.

Scroll down to the list of Tasks.

Tapon a Photo Task (identified by a camera icon)

Take your photo.

Tapthe checkmark to use your photo.

The square shows what thumbnail the client will see, but don't worry - when the client clicks on the thumbnail, they can still see the entire photo image.

If you would like to submit more than one photo tapAdd A Photo again and follow steps 6-9. Once you have taken all the photos you would like, continue to step 10 to upload the photos.

Tap"Done" to upload your photos.

Jobs posted on the Gigwalk platform are called Gigs. Each individual Gig is represented by a pin on the map in the mobile app. You can tap the pins to get more detailed information about the Gig and apply to do the work by claiming the job. Gigs typically take anywhere from 5 minutes to a few hours to complete and pay between $3 - $100 depending on the complexity of the work.

Yes, you may buy any food from any restaurant that is listed in your area under one of the Food Delivery Services that are used in the audit. You must purchase a minimum of $5 worth of food, and will be reimbursement up to a maximum of $25, including food, tip, and delivery charge. All of these charges must be included in the order confirmation and uploaded in the gig.

In order to access the website you are auditing, the new gmail address has to be the PRIMARY account you are logged into. On web and iOS, open a new incognito/private window and log in to gmail with the new account. On Android, the best way is to use Firefox (incognito Chrome on Android prohibits screenshots).

Proceed to the website https://goo.gl/qLL75v (do not order directly from the Restaurant or Food Ordering Service). If you receive a 404 error, then it means you are not logged in correctly or are not yet whitelisted. If you need help, email us at [email protected].

If you haven't yet been whitelisted, go here to provide the email address to be whitelisted, and be sure to read the instructions carefully: http://bit.ly/2C6moT1

First off, let's talk about how your timer is set: When you apply for a Gig, you select one of three timeframe choices telling the client how long it will take you to complete the work. Choosing a shorter timeframe will increase your chances of being selected; however, it also determines the length of the countdown timer for the Gig. If you select 3 hours, then you only have 3 hours from the time you apply to the gig to drive to the location, complete the work, and click "submit your work". If today is Wednesday, and you're applying for a gig that you cannot complete until Saturday, you need to select a timeframe of at least 3 days! Make sure the timeframe extends completely through all the time you will need to submit your work.

In the past, if you needed an extension of time, we permitted you to request one and we would grant it if possible. In order to provide quicker completion times for our clients, however, we are no longer offering extensions for most gigs. If you cannot doa gig in time, simply let the time run out, and the system will automatically remove you so that someone else can complete the gig. When you are once again available to complete the gig, you can re-apply if the gig is still available.

DO NOT submit gigs that do not have any work completed, even if youhave sent a note to the customer. Submitting blank gigs will cause you to be removed from the gig and is sufficient reason for suspension from Gigwalk. If you've completed SOME of the work, and you've been asked to make a correction but you need more time, it is permissible to submit the gig while asking for more time. In that case,you can also submit a Support Request (Issue Type: question/problem about a specific gig) asking foran extension.

Do not withdraw from the gig, expecting to be able to re-apply. Currently, the app will not allow you to re-apply after you withdraw from a gig.

As always, if you submit a Support Request, please provide the following information:

First & last name

The email address you use to log in to the app

Information about the Gig(s) in question:

Gig title

Gig address/location

Gig $$ payout amount

Relevant date info (when you applied, in this case)

Our system has a list of recognized metro areas. If you live in one of these metro areas, you will receive occasional email notifications recommending that you check the app to see gigs posted near you.

If you do NOT live in one of these metro areas, then it will usually not assign you to any location and will not send you the Recommender emails at all. However, if you used to live in one of those metro areas, or if you traveled to it previously, then it keeps that as your metro location.

We do not have a way to change your listed metro area or to remove it. If you would prefer not to receive that type of email again, you can click "unsubscribe" at the bottom of one of the emails.

Short answer: NO!

Long answer: The purpose of this gig is to audit the website that we give in the gig description. If you complete the app through the website or app of the Food Ordering Service (such as DoorDash), then you are not completing the audit, and the client cannot utilize (or pay for) your work.

Yes! We recently launched Community Forums, and you can find them here:

https://gigwalk.zendesk.com/hc/communities/public/topics

We hope the Community Forums will be a place where you can get help from other Gigwalkers, and getanswers to questions more quickly than by submitting a Support Request. Also, we hope the Forums build a sense of community, where all Gigwalkers can feel that they are part of a team.

The Forums area work in progress. Feel free to ask questions and provide suggestions!

When to use Offline Mode:

If you find that you keep losing connectivity inside a store, then it might help you to trigger Offline Mode, which will save a cached version of the Gig so you can complete your work without receiving errors about not being able to connect to the Gigwalk Server.

How to use Offline Mode:

Offline Mode can only be used in Gigs for which you are already accepted

While connected to the internet, view the Gig details page in order to save it in your cache.

Your Gigwalk app will automatically go into offline mode if you lose connectivity, but you can also force it into Offline Mode by putting your phone in airplane mode, which can be helpful sometimes.

While in offline mode, you should be able to access all of your cached gigs from the My Gigs screen or the main gigs screen. All of the data you upload is saved to your phone, so that you won't lose your cached data even if you quit the app completely.

After you've completed the gig, return to an area with good connectivity, (take your phone out of airplane mode if necessary), and allow the Gig to upload to the Gigwalk server. The Gig will upload to the Gigwalk server automatically after re-establishing a connection to the internet.

Gigwalk is not issuing any Form 1099-MISCs toGigwalkers for fees paid. Instead, any IRS reporting will generally be done by PayPal.Please log on to your PayPal account to review your information. You can review moreinformation about the new reporting rules at http://PayPal.com/IRS.

Even though you may not receive an IRS Form 1099 this year, information about total fees paidto youfor Gigwalk Gigs is available through your PayPal account.

Gigwalk is not able to provide you with any tax advice. We recommend that you consult yourown tax advisor about your personal situation. The information provided in this message is nottax advice; instead, it is just intended to help you locate tax information from other sources.

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FAQs:

Q: Where is my tax form? Why havent I received a Form 1099-MISC?

A: Due to IRS reporting rule changes, Gigwalk will not be issuing any IRS Form 1099s toGigwalkers for fees paid to them (unless we paid you directly by check, rather thanthrough PayPal). Instead, all IRS reporting for Gigwalkers (if any) will be done by PayPal. Youshould log on to your PayPal account to determine if you will be receiving a Form 1099-K fromPayPal.

Q: What is the IRS Form 1099-K?

A: The IRS Form 1099-K is a reporting form that now applies to third-party paymentprocessors, like PayPal. Because Gigwalk fees are normally paid through PayPal, the taxreporting for these fees, if any, is now being done by PayPal.

Q: Where do I get the Form 1099-K from PayPal?

A: To find out if PayPal is issuing you a Form 1099-K, you can log onto your PayPal account, click History, and then click Tax Documents.

Q:I'mnot seeing any IRS Form 1099-K for me on my PayPal account, even though I earnedGigwalk fees. Why is this?

A: Under IRS rules, PayPal is only required to issue you a Form 1099-K if your total fees in acalendar year are over $20,000 and you had more than 200 transactions in that year. As a result,if either (1) your total fees for a specific year were less than $20,000, or (2) your total fees were more than$20,000 but you had fewer than 200 transactions in that specific year, youwon'tbe receiving a Form 1099-Kfrom PayPal for Gigwalk fees.

Q: Dont I need a Form 1099-MISC or Form 1099-K to file my taxes?

A: No. Information about total Gigwalk fees paid to you in any given yearis available to you throughyour PayPal account. You are obligated to report income you receive, whether or not thatincome is reported on a Form 1099 or other tax report.

Q: Will someone at Gigwalk help me figure out my taxes?

A: No, Gigwalk is not able to provide you with any tax advice. We recommend that you consultyour own tax advisor. The information provided in these FAQs is not tax advice; instead, it isjust intended to help you locate tax information from other sources.

IRS Circular 230 disclosure: To ensure compliance with requirements imposed by the IRS, we inform you that any U.S. federal tax advicecontained in this communication (including any attachment) is not intended or written by us to be used, and cannot be used, (i) by anytaxpayer for the purpose of avoiding tax penalties under the Internal Revenue Code or (ii) for promoting, marketing or recommending toanother party any transaction or matter addressed herein.

All Gigwalkers agree to abide by Gigwalks Terms & Conditions when they download the mobile app. Click Terms & Conditions for details.

Occasionally, a client will send you a message through the app asking for clarification about something or further information.

Respond promptly- this will help your reputation with the customer and possibly improve your chances of being selected for future Gigs.

To view and respond to messages:

Open the App and navigate to the Gig details page for the Gig in question(or tap the notification in your Notifications Center).

Tap on the Message the customer bar above the Gig Instructions to open up your communication with the customer.

Enter your message and click Send.

IMPORTANT: Customers are unable to view email replies to the systems automatic email notifications.Please only respond to their messages directly via the Gigwalk App.Any other means of communication will be unsuccessful, which may lead to your removal from the Gig.

Having problems with the app? Run through these troubleshooting steps, as they resolve most common issues with the app.

First Steps anytime there's a problem:

1) Close all your apps and reboot your phone.

2) Make sure you are connected to the internet and the connection is strong.

3) Turn on Airplane Mode for a minute and then turn it back off, to reset the internet connection.

4) If you are having difficulties getting good internet signal at the location, try going into Offline Mode.

5) Check that Location Settings is on.

6) Log out of the app and then log back in.

Second Line of Attack, if the issue seems to be longer-lasting:

7) Update your version of the Gigwalk App from the Google Play Store or Apple App Store.

8) Make sure you're running the latest version of the Operating Software for your phone.

9) Uninstall the App and restart your phone, then re-install the App from the Play Store or App Store.

If you have tried all of the above steps and are continuing to experience the issue, please Submit a Support Request with the following info:

1) The text of the error message, if there was one.2) Step-by-step what you were doing when the error message came up.3) Has this ever happened to you before?4) What kind of phone do you have?5) What phone carrier do you use?6) What OS version do you have on your phone?7) What version of the Gigwalk app are you using?

Most Gigs require photos of a location, display, or product. But that may be impossible if youcan'tfind the location, display, or product. In this situation,we recommend that yousend a message to the Client explaining the situation. Since the Client likely won't be able to respond to you while you're still on location to provide clarification, provide as much documentation as you can about what you see. Some tips:

Add at least one photo to each photo task - unless the client requests that you leave it blank. Find something at the gig location that proves you were at the correct address and location and made every attempt to comply with the client's instructions.

For example, ifyou're looking for a display and it cannot be found, then it would be great to provide a photo showing where one might expect the display to have been, proving that it's not there - again, unless the client has requested that you leave the question blank in that scenario. Additionally, if the display cannot be found the client may ask for a photograph of an alternative display.

On the last task please make notations on what issues you've encountered while working the Gig. This will allow for the client to determine why expected photos are not provided.

That's great! Gigwalk loves you too! We hope you'll take the time to leave a review in the App Store.

Click here if you use an Android phone.

Click here if you use an iPhone.

Not sure why you would ever want to delete such an amazing app, but

Please submit a Support Request to make your request. Be sure to tell us the email address that you use to login to the app.

Sure, you can technically start doing Gigs without a PayPal account. However, in order to get paid for your work, you will need a PayPal account to receive payments.

If you are feeling charitable and would like to give your time away for free, wewon'tstop you. In fact, we occasionally have $0 payout Gigwalk4Good Gigs asking Gigwalkers to volunteer in their communities. So, be on the lookout for ways in which you can partner with Gigwalk to give back locally. But seriously, hook up a PayPal account and get paid for your work. Its easy!

Here are instructions for getting a PayPal account if you don't already have one and forinputting your PayPal address into the Gigwalk app:

https://gigwalk.zendesk.com/entries/20696656-Setting-up-a-PayPal-account

When a client reviews your work and finds it unsatisfactory, they will reopen the gig to you. This puts it back into your to-do list, and it also sends you an auto-generated email telling you that the client has asked you to update your work.

A client may ask you to update for several reasons (they will generally provide you with an explanation when they reopen the Gig, so be sure to check your in-app messages). If they did not provide an explanation for the update request, then follow these steps:

Re-read through the instructions to be sure that you didn't miss anything. Re-read through the questions and answers to be sure you didn't leave any questions blank or leave any conflicting answers. Double check that your photo tasks have photos, have captions if necessary (add captions by tapping on the uploaded photo), and that all photos are uploaded into the correct task number. Also, be sure the photos don't have any of these problems: blurry or overexposed, taken at an incorrect angle/distance, text is not readable or is cut-off.

If you cannot figure out what is wrong and the client did not send you a message indicating what portion of your Gig was incomplete, we would recommend sending them a message directly through the Gig details page on the app asking for clarification. After a gig is reopened to you, you generally have 24 hours to tap the "submit your work" button again before your new deadline expires - so if you don't hear from them promptly and you feel confident that you completed the gig properly, you can submit the gig again.

To change your email, please follow the steps below:

Open up the Gigwalk App

Tap the three horizontal lines in the top left of your screen

Tap on "My Profile"

Tap on Settings or "Edit"

Tap on your Login Email under the Account section (make sure you are not changing your PayPal Email by accident!) and enter the new email address you would like to use.

The App will ask you to login again with the new email, but the same password.