Competitors:
TaskUs
TaskUs
Global Contact Services Company Culture
Global Contact Services Culture
This score is derived from employee ratings & reviews2.3/5
Global Contact Services' Overall Culture is rated F
Top Rated Culture Dimensions
Environment
D-Executive Team
D-Manager
D-eNPS
D-CEO Rating
FGlobal Contact Services CEO
Bottom 5%Bottom 5% of Similar Size Companies on Comparably
Gerald Dunne
41 /100
See More
Diversity at Global Contact Services
N/A
Share Your Opinion
Anonymously Rate Your Experience & Make Work BetterWomen at Global Contact Services
N/A
Share Your Opinion
Anonymously Rate Your Experience & Make Work BetterGlobal Contact Services eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Bottom 10%Bottom 10% of Similar Size Companies on Comparably
Recommend to a Friend?
-63
Global Contact Services employees are -63% more likely to recommend Global Contact Services as a great place to work
| 12% | Promoters |
|---|---|
| 13% | Passives |
| 75% | Detractors |
Working at Global Contact Services
Working at Global Contact Services is rated below average by 9 employees, across various culture dimensions. Global Contact Services employees rate Environment highest among all categories, and think that Work Culture and Compensation have the most room for improvement, putting Global Contact Services’s culture in the Bottom 5% compared to similar sized companies on Comparably. See below in detail how working at Global Contact Services was rated by employees.
Overall Company Culture at Global Contact Services
F
Overall Company Culture at Global Contact Services is rated F
Last updated months ago
Bottom
5%
Global Contact Services ranks in the Bottom 5% of other companies on Comparably with for Overall Company Culture Score
Share Your Opinion
Anonymously Rate Your Experience & Make Work BetterGlobal Contact Services Employee Reviews
Out of 19 Global Contact Services employee reviews, 40% were positive. The remaining 60% were constructive reviews with the goal of helping Global Contact Services improve their work culture.
| Positive Reviews | 40% |
|---|---|
| Constructive Feedback | 60% |
Positive Reviews From Global Contact Services Employees
- What did you like most about the interview process?Interview was easy. The HR rep was high so everyone was hired
- What do you like best about your company?I cherish my fellow employees.
- What is most positive about the culture and environment at your company?Workers want to get the job done.
Constructive Feedback From Global Contact Services Employees
- What's going wrong and how can it be improved?They could give us lunch. They could give us breaks. We work until we are dizzy.
- What do your coworkers need to improve and how could you work together better?Nothing we work remotely so we never get to interact.
- What would you most like to see improved at your company?We need a better process to recognize good performance.
Global Contact Services Company Information
| Headquarter | United States of America |
|---|
Global Contact Services Competitors
Global Contact Services competitors include TaskUs. Global Contact Services ranks 2nd in Overall Culture Score on Comparably vs its competitors. See below how Global Contact Services compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.
Global Contact Services Employees
9 employees at Global Contact Services have reviewed Global Contact Services across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.
Overall, the 9 Global Contact Services employees give their leadership a grade of F, or Bottom 5% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at Global Contact Services are mostly dissatisfied with their total compensation at Global Contact Services, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at Global Contact Services are mostly dissatisfied with their team. 9 Participants grade the quality of their coworkers an F. Less than half believe the meetings at Global Contact Services are effective, and less half look forward to interacting with their coworkers.
The majority of employees at Global Contact Services believe the environment at Global Contact Services is negative. Most Participants believe the pace of work at Global Contact Services is extremely fast. About 40% of the employees at Global Contact Services work 8 hours or less.
Overall, the employees at Global Contact Services are dissatisfied, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
Joining Global Contact Services - Employee Onboarding
The prevailing opinion from employees about joining Global Contact Services is that the company was very prepared on their first day. Global Contact Services employees concluded that their overall onboarding experience was positive. 100% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
Global Contact Services KPIs and OKRs
At this moment no Global Contact Services employees have provided insight into whether or not they clearly understand Global Contact Services' KPIs and OKRs.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
Global Contact Services CEO & Leadership
Global Contact Services CEO - Gerald Dunne
41 /100
Gerald’s approval rate is lower compared to CEOs at similar sized companies, putting Gerald in the Bottom 5% of all CEOs of similar-sized companies on Comparably. Gerald Dunne’s employees rank Global Contact Services in the Bottom 10% for Environment, in the Bottom 10% for Executive Team, and in the Bottom 10% for Manager. When compared to Global Contact Services’s competitors, Gerald Dunne ranks below TaskUs CEO Bryce Maddock.
Global Contact Services Leadership
The Global Contact Services Executive Team is rated a “D-” and led by CEO Gerald Dunne, General Counsel and Vice President of Human Resources Antoinette Currie, and Vice President of Technology Bob Dunmire
Gerald Dunne CEO / President
Gerald Dunne serves as the CEO / President of Global Contact Services.
Antoinette Currie General Counsel and Vice President of Human Resources
Antoinette Currie serves as the General Counsel and Vice President of Human Resources of Global Contact Services (GCS).... read more
Bob Dunmire Vice President of Technology
Bob Dunmire serves as the Vice President of Technology of Global Contact Services (GCS). Bob started at Global Contact... read more
Frank Camp Senior Vice President, Client Services
Frank Camp serves as the Senior Vice President, Client Services of Global Contact Services (GCS). Frank started at... read more
Bryan Overcash Co-founder & Chief Operating Officer
Bryan Overcash serves as the Co-founder & Chief Operating Officer of Global Contact Services (GCS). Bryan started at... read more
Bucky Cline VP - Organizational Development
Bucky Cline serves as the VP - Organizational Development of Global Contact Services (GCS). Bucky started at Global... read more
George Simons VP Business Development
George Simons serves as the VP Business Development of Global Contact Services (GCS). George started at Global Contact... read more
Global Contact Services Salaries
How much does Global Contact Services pay?
How much do people at Global Contact Services get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at Global Contact Services is $87,662, or $42 per hour, while the estimated median salary is $102,811, or $49 per hour.
At Global Contact Services, the highest paid job is a Sales Rep at $114,326 annually and the lowest is a Bookkeeper at $41,645 annually. Average Global Contact Services salaries by department include: HR at $92,240, Finance at $71,956, Sales at $107,044, and Operations at $83,667. Half of Global Contact Services salaries are above $102,811.
6 employees at Global Contact Services rank their Compensation in the Bottom 5% of similar sized companies in the US (based on 16 ratings) while 5 employees at Global Contact Services rank their Perks And Benefits in the Bottom 5% of similar sized companies in the US (based on 6 ratings).
Last updated months ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $61k | $61k | 1st Percentile |
20th Percentile $81k | $81k | 20th Percentile |
40th Percentile $101k | $101k | 40th Percentile |
60th Percentile $163k | $163k | 60th Percentile |
80th Percentile $263k | $263k | 80th Percentile |
100th Percentile $347k | $347k | 100th Percentile |
$87,662*
Average Compensation
$102,811*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
Global Contact Services Salaries by Department
Diversity & Inclusion at Global Contact Services
The Diversity score provides insights into how diverse employees feel and rate their work experience at Global Contact Services across various culture dimensions.
Ranked Culture the Highest
Ranked Culture the Lowest
Global Contact Services Perks & Benefits
Health & Wellness
- Dental Insurance
- Vision Insurance
- Health Insurance
- Life Insurance
Paid Time Off
- PTO / Vacation Policy
- Paid Holidays
Global Contact Services PTO
Global Contact Services' PTO and Vacation policy typically gives 20-30 days off a year. Paid Time Off is Global Contact Services' most important benefit besides Healthcare when ranked by employees, with 100% of employees saying it is the most important benefit. Global Contact Services' benefits and PTO Package averages to represent a $500 -$1000 cash value per month.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
Global Contact Services Careers
Global Contact Services Jobs
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Frequently Asked Questions regarding Global Contact Services
Who is the CEO of Global Contact Services?
Global Contact Services CEO is Gerald Dunne, their score by employees is 41
What is Global Contact Services eNPS?
The eNPS for Global Contact Services is -63
What is the salary for Marketing Operations in Global Contact Services?
Marketing Operations average salary in the US is 86k
What are the salaries in the Admin in Global Contact Services?
The average salaries for Admin in Global Contact Services is 53k
Who are Global Contact Services competitors?
Global Contact Services main competitors are TaskUs
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