Handy HQ FAQs

Handy customers expect their professional to arrive prepared with all of the supplies necessary to do a thorough cleaning.If you are unsure which supplies your customer expects you to bring, be sure to reach out and ask !

Top professionals using the platform often arrive with:

Supplies

Tools

multi-purpose cleaner

rags and/or towels

tub and tile cleaner

a combination floor sweeper/mop

toilet bowl cleaner

a vacuum

wood cleaner

glass cleaning solution

floor cleaner wet refills

What's most important is that you bring the supplies you'll need to get the job done.

It’s important that you keep your contact info up to date. Without it, your payments could be interrupted! To edit your info, including your home address, phone number, and more, open up the Account tab in the Handy Proapp.

For some changes to your contact information, i.e. your full name and email address, you will have to reach out to our Customer Experience team.

Building your schedule

Ready to start getting jobs? Excellent! Once you’re all set with the Handy Pro app, open it up and tap the Schedule tab.

To add Availability that repeats weekly, select the gear icon on the top right hand corner of the Schedule tab and select your availability setting.

Learn how to check in/out of a job

To add availability that only apply for a specific date, select the availability status banner for that date on your schedule to choose your availability setting that day.

You will be shown 3 different Availability Options to choose from. Of these options, we recommend Instant Book to make sure that you receive as many jobs as possible. Please review the Instant Book article so that you understand the way this feature works. The other options are “Request Only” (which means you will only receive job options from your existing clients and jobs you manually claim) and “I’m Not Available” (which means you will not receive any jobs other than those you manually claim - so be careful setting this option!).

Using the Claim tab

The Claim tab will show you all of theavailable bookings in your selected region, as well as any open jobs within 100 miles of your home address, sorted by day. These are all the available jobs that pros can claim to fill up their schedule. If you do not have Instant Book set, then you must manually go to this tab to claim jobs from new customers. Since other pros are likely claiming jobs, too, it is possible that jobs will get claimed very fast. You can make sure that you are always the first one to claim jobs by setting up Instant Book - that way as soon as a job that fits your schedule appears, you will receive it.

At the top, you can select the day up to one week out. Jobs will show you the expected payout, duration, and the neighborhood. Select a job and scroll to the bottom to claim it and it will be added to your schedule!

Please make sure you’ll be able to fulfill the job before claiming it, because it becomes unavailable for other pros who are looking for work.

You can view your claimed jobs by visiting the Schedule tab.

If you don't see anything in the Claim tab, it means there aren't any available jobs at that moment. We recommend waiting a little bit before checking again, or setting up Instant Book because customers want to book with pros who have Instant Book set.

Handy performs the majority of our support via email. Before reaching out to us, please try finding the most relevant article. It’s possible you may find your answer without having to wait for us!

If you have questions about recent payment deposits, you get help here or by clicking the blue button below to view all of your recent batches.

Some common issues:

I think I was incorrectly charged a fee.

I have a question about payments.

I haven't received any payments.

I'm missing payment for a specific job or batch.

My customer isn't home.

I need to cancel a job.

What is the cancellation policy?

Checking in and out of jobs.

My Handy Pro app isn't working.

I can't get into my customer's home.

If you’re a customer in need of assistance, head this way.

If this is about a job today, please let us know by clicking here.

Does your pro need more time than expected to complete your booking? If that's the case, and you approve, let us know using the contact form below. Our customer experience team will be able to adjust the hours for you.

If you want to adjust the booking hours on a job in the future you can make the change on your own.

Go to your Bookings page in the app and select the booking you want to change.

If you want to add interior windows, cabinets, or fridge cleaning, or to add laundry select Add in the Extras section and choose your desired service.

If you want to adjust the total length of the booking scroll all the way to the bottom and select Edit Hours. Choose your new booking length.

For either option make sure you let us know if you want to apply this change to all subsequent bookings by checking the appropriate box. If you only want this change to occur one time just leave that box unfilled.

Please note that our bookings are subject to a threehour minimum.

To report a pro leaving early

To report a pro late

To report poor service

If you're having issues accessing the Handy Pro app, check out this article to learn a few troubleshooting tricks, and contact the team if need be.

Our customer experience team provides the majority of our support via email. That said, we try to respond to urgent issues within a matter of minutes, and the team isconstantly monitoring messages we receive from customers.

If you need to contact us for hands-on support, use the form below and we'll respond as soon as possible.

Sit tight! We receive thousands of applications to use the platform every day, and process them as quickly as possible. If your application is approved, we’ll send an email with details on next steps. So, just keep checking your email; no need to submit a new application.

To login simply open the Handy app and enter the phone number on your account. Then hit the button labelled Get PIN Code.

We'll text, and email, you a one time use, 6 digit PIN code to login. Do not share this code with anyone else, these codes are meant to provide you with secure access to your business account.

Enter your PIN code and click Log In.

Congratulations, you're in the Handy Pro App!

If you're having trouble, make sure that the phone number you’re entering is the same as thenumber on your account. If you're new this is the phone number you gave us on your application. If your number has changed, or your having trouble logging in, use the form below to contact our Customer Experience team for assistance.

Please note that if you have been removed from the Handy platform, you won't be able to login.

The work of a professional using the Handy platform is done on the run, so the entire proexperience is built for mobile. Download the app (available for both Android and iOS) and you’ll have full access to everything you could need to use on the Handy platform.

To download the Handy Proapp to an iOS device:

Visit handy.com/p and select the button toDownload App.When prompted,Installthe app.

Find the app on your home screen and open it. At this point, your phone might prompt you about an untrusted developer.Please trust the developer (that's us)by going to theSettings app, selectingGeneral, scrolling toDevice Management, selecting theHandybook option, and trusting it. We promise we don't bite.

Find the blue app icon, open it, and allowpush notificationsby selecting OKwhen prompted

Enter thephone number you used when applying and selectGet PIN code

Enter the PIN code that was texted, and emailed to you, and you'll be good to go

Congratulations you're now logged in!

Remember that you'll only be able to access the app if you've submitted an application.

The application is easy! For just about everyone who completes it, it takes a little more than five minutes, and it can be finished while sitting on your couch. The background check takes longer, but all that happens on our end, so there's nothing you need to do but sit tight while that's processed.

If you're curious to learn more about the process, we made a video that helps explain things. Check it out!

Handy is always looking for experienced and dedicated independent service professionals to register for the platform. If you're interested, feel free to submit an application.

Handy is changing the way people receive and provide home services.

For professionals, the Handy platform makes it possible to build a network of customers for themselves, control their schedule, and be their own boss.

Customers turn to Handy for a great experience that provides them with the home services they need, wherever they are, whenever they want it.

There are a variety of reasons that we might deactivate, or remove a professional from the platform, from not meeting their contractual commitments, to not meeting their customers at the time they’ve agreed, to customer complaints about their behavior. Handy brings value to pros by creating and maintaining a platform that consistently attracts customers for their services. To ensure that the Handy platform remains valuable for pros, it’s important that customers using our platform are able to expect consistent, excellent service, and it’s our job to make sure the pros we allow on the platform live up to their customers’ (and their contractual) expectations. These expectations are set out in your Service Professional Agreement with Handy.

We're always sad to see professionals part ways with the Handy platform, but we wish you the best in the future!

Since you're leaving on your own terms, you don't need to take any formal steps. Just cancel jobs you've already claimed jobs, turn off your availability, and you'll be good to go. This way, if you ever want to start claiming jobs again, it'll be easy to rejoin the platform!

To learn how to cancel a job

To learn how to turn off availability

In order to allow professionals the greatest possible access to jobs, Handy allows customers to book jobs during a wide range of hours. Customers are able to request a booking every day of the week, starting at 7 a.m. and ending at 11 p.m.

The technician will perform a general inspection of the heating or cooling system. If additional work is required on the system, your technician will inform you.

We hope so! We are looking forward to working with you!

Here is a list of the areas that Google Nest maintenance is available:

San Diego

Orange County

Inland Empire

Palm Springs

Miami

Treasure

Ft Lauderdale

Orlando

Atlanta

Northwest Suburbs

Baltimore

Harford County

Boston

Detroit

Columbus

Charlotte

Nashville

Austin

San Antonio

Manassas Prince William Culpeper

Fairfax County

Keep in mind this list is always changing, if you are not currently in a service area, please check back soon!

Handy is the leading platform for connecting individuals looking for household services with top-quality, pre-screened independent service professionals. Google Nest and Handy have teamed up to bring you an easy way to schedule maintenance services on your devices.

When you receive an email from Google Nest stating that your device requires maintenance, you will be connected to Handy to schedule your maintenance service. You can also locate our maintenance service scheduling portal here. Once you’ve submitted your booking, Handy will follow up via an email to confirm your booking details.

Each week, our system tallies up the jobs you’ve completed from the previous Monday through Sunday, we deduct any relevant fees, add any tips you’ve been given, and issues a payment to the bank account you’ve set up. Payments are issued weekly after a week is completed and will usually reach your bank by the following Monday.

To learn about our Daily Cash Out payment option

Using the calendar above as reference, this means that if you worked a booking on Thursday, August 10th, 2017 that would be part of the batch payment for the week of August 7th to the 13th. The payments for that week would be issued on the following Wednesday, August 16th, and would likely appear in your bank on August 21st.

Please note, the following US bank holidays may delay payment:

New Year's Day, January

Martin Luther King, Jr. Day - January 20, 2020

Presidents' Day - Monday, February 17, 2020

Memorial Day - Monday, May 25, 2020

Independence Day - Saturday, July 4, 2020

Labor Day - Monday, September 7, 2020

Columbus Day - Monday, October 12, 2020

Veterans' Day - Wednesday, November 11, 2020

Thanksgiving Day - Thursday, November 26, 2020

Christmas Day - Friday, December 25, 2020

To see expended batch payment delivery times by bank

To learn about our Cash Now payment option

This policy covers Handy for certain damage caused to the customer’s property and belongings. It does not cover injuries or health issues sustained on the job. Also, as an independent contractor, you are not eligible for workers compensation. Because your health and safety should be your highest priority, we recommend you secure insurance for yourself as a precaution.

If your customer requests a certificate of insurance, please ask them to contact our team through the help center in the Handy app or on the web.

After your booking is complete, we'll prompt you to rate your pro in the Handy app.

Unfortunately, you can't go back and change your mind once you've rated, but if there's a problem you need to report, contact us using the form below and we’ll get this fixed.

Absolutely! You can reschedule and manage all of your assembly booking details through the Handy app. You can also manage your account on Handy.com.

When rescheduling, the website will show a broad availability of times, however, the times that maintenance services can be scheduled are:

Monday: 12-4pm; 4-8pm

Tuesday - Friday: 8am-12pm; 12-4pm; 4-8pm

Saturday: 8am-12pm

We will not be able to complete bookings outside of these scheduled times.

To Reschedule

On the Web

In the App

Go to the bookings page on your account.

Click the edit booking drop down.

Select 'Reschedule Booking'

Choose the date and time you’d like to move the booking to.

Click the ‘Reschedule’ button.

Tap the bookings icon on the bottom left of your screen.

Tap into the booking you want to cancel.

Scroll down to the reschedule booking button and tap.

Select the date and time you’d like to move the booking to.

Tap ‘Confirm Reschedule’ button.

Once you reschedule, you'll receive an email confirming the new date and time.

If it’s your first time logging in, all you’ll need to do is follow the password creation link and use the email address you provided when the booking request was submitted.

All of your interactions with the Handy platform happen through the Handy Proapp, so we require you to enable push notifications. These notifications will remind you of upcoming jobs, special bonuses, customer messages, and more. When you download the app, it’ll ask your permission to send push notifications. Make sure you approve!

If you need to remove a job from your schedule, tap into the Schedule tab, select the job you need to remove, and scroll to the bottom of the job details page. There, you'll see a Job Support button, which will let you cancel the job.

Note that you might be subject to late cancellation fees.

Because we know your time is valuable, there’s a cancellation policy in place for both professionals and customers. While the platform is designed to be as flexible as possible, last minute cancellations erode the customers’ ability to rely on Handy and prevent other pros from claiming jobs, which leads to fewer jobs being available to the pros.

If you cancel a claimed job too close to the scheduled start time, you may be subject to late cancellation fees. These fees vary from city to city. Find your city below to learn more about the late cancellation fees in each local market.

United States & Canada

If there are 48 hours or more until the job starts, there’s no fee to remove a job.

If there are between 24 and 48 hours until the job starts, there’s a $10 fee.

If there are between 4 and 24 hours until the job starts, there’s a $20 fee.

If there are under 4 hours until the job starts, there’s a $40 fee.

If you fail to arrive at a job, there’s a $50 fee.

United Kingdom

If there are 48 hours or more until the job starts, there’s no fee to remove a job.

If there are between 24 and 48 hours until the job starts, there’s a 10 fee.

If there are between 4 and 24 hours until the job starts, there’s a 15 fee.

If there are under 4 hours until the job starts, there’s a 20 fee.

If you fail to arrive at a job, there’s a 25 fee.

These policies were last updated on1 December2016.

To download the Handy Pro app to an Android device:

Visit handy.com/p and select the button toDownload App

When the list appears, selectNext and thenInstall

When the app is finished installing, selectOpen or find it on your home screen

Enter the phone number you used on your application and select Get PIN Code

We'll text, and email you a one time use PIN code; type it in and tapLog In

After that, you should be good to go. Once you have access, make sure toAccept orApprove any prompts asking for location servicesor toallow push notifications.

If you run into any issues where you need to 'trust the developer' please go to yourSettings app, scroll until you findSecurity, and check the box next toUnknown sources.

After that, you should be all set to use the app! Note that you'll only have access if you've completed your application, and that the app will prompt you for access to things like location services and notifications, which you'll need to accept in order to use the app properly.

Are you having trouble getting into your customer’s home? If you haven’t checked their entry info in the Job Details page, you can look there. If that method does not work, we recommend contacting the customer (also available from the job details page).

If you don’t hear from them immediately please wait 30 minutes, after the booking start time, before leaving and checking out. Try contacting your customer a few more times. Remember not all of your customers have cell phones listed on their accounts. It's safest to text, call, and try the doorbell when reaching out.

If you haven't heard from your customer at the end of 30 minutes, feel free to go - you’ll earn the full payment for the booking, up to three hours.

Remember to alert Handy when you have issues completing a job as scheduled through the form below.

Unfortunately, professionals are not able to cancel or reschedule on behalf of their customers. If your customer contacts you to cancel or reschedule their job, please feel free to politely respond back and let them know that they need to cancel or reschedule through the Handy mobile app. If the job doesn’t disappear from the Schedule page in your Handy Proapp, please still plan to arrive at the job. If the customer isn’t there, or cancels on you at the last minute, you’ll stillreceive full payment for the job, up to three hours.

You can learn more about that policy here.

If a customer booked a service that you’re unequipped to provide, please explain to the customer that they booked the wrong type of service and that they’ll need to make a new booking. If you’d like, you can recommend that they contact the customer experience team through the help center.

After taking care of your customer, please let us know what happened by using the form below.

If there's an issue with a job on your schedule today, we want to help to ensure that the service is successful.

Please let us know what's going on using the form below. The more detail you provide, the more quickly we'll be able to assist.

You’ll be able to check out specific details, like the customer’s name and address, in the job details page two hours before the scheduled start time. This allows you time to plan your route, but also helps maintain the customer's privacy.

Pros have 3 availability options to choose from when deciding how they want to receive jobs on a date in their schedule. The 3 options are: Instant Book, Request Only, or I’m Not Available. These availability options can repeat weekly or be only applied to one day:

Daily Availability:

To set availability that is only applied to a single date, click on the availability status bar on the Schedule tab to get started. To set hours for future dates, scroll through the calendar in your Schedule tab to set availability for that day.

Learn how to set your schedule

Weekly Availability:

To set availability that repeats every week, click on the gear icon on the upper right hand corner of the Schedule Page. Click into the day you’d like to set repeating hours for.

Instant Book

Selecting Instant Book means that customers can book directly into your schedule for the hours that you set, without having to wait for you to claim the job. Jobs can be added to your schedule up to four hours before the job start time. This means that you won’t miss out on any new jobs that appear in the claims tab, and your customers will be thrilled since they can book directly with you.

After tapping “Instant Book”, you will be brought to a screen that shows various time ranges. Enter the time ranges where you would like to allow your customers to Instant Book you. You can set up to three time ranges per day. When you are done, tap Save. If you need to change your time ranges, you can select Edit Hours under the Instant Book availability setting. You will still be able to receive requests for any hours that you do not mark yourself as Available.

Remember to keep track of your Instant Book hours and keep them up to date.

Request Only

By setting Request Only, you will only receive jobs when a customer sends you a job requests or when you manually claim a job in the Claims tab.

I’m Not Available

If you decide that you don’t want to work on a certain day, you can set yourself as I’m Not Available. Be careful - choosing this option means that you will never receive job requests or Instant Book jobs from clients on that date. You will still be able to manually claim jobs for that date.

The check-in and check-out buttons are used so that we’re able to verify yourjobs, and help ensure your payments are accurate. If you’re having trouble getting the feature to work, make sure thelocation services on your phone are turned on. The feature will only work if the Handy Pro app can tell that you’re close tothe customer’s address.

When you're first heading to a bookingopen up the job details, and tap theOn My Waybutton. This button will first be available onehour prior to the scheduled start time, and will let the customer know that they can expect you soon.

Once you get to the booking selectCheck In to let your customer know you're ready to start.

You'll be able to check out one the job is complete. Check off those areas of the home you were able to complete and then select complete checkout to finalize the process. This will let the customer know the job is done.

If there’s still an error, or you forgot to check-in or check-out, there’s no need to stress. As long as you text your customer that you couldn't contact them and are leaving, you’ll still be paid for the job.

There's no need to message Handy to let us know you had difficulty with check in and check out issues. Just remember to take the above steps!

A few hours before the booking begins, the booking details page in the Handy Pro app will reveal a button to contact the customer. This will allow you to call or chat with the customer in app for additional details. There are plenty of reasons to contact them: ask for directions, give an arrival update, or even just to introduce yourself and say hello! The rule of thumb is the more communication, the more likely the customer is to give you a good rating.

If you're having trouble accessing your customer's home, and can't contact them, we recommend waiting around for 30 minutes in case they're just running late. If you haven't heard from the customer after 30 minutes, feel free to go - and you’ll earn the full payment for the booking, up to three hours.

What is keycafe?

We’ve partnered with keycafe to make it easy for Handy customers to get their home cleaned without having to be home to let you in.

Keycafe operates a network of key-storage kiosks across the city where customers’ keys are stored. These kiosks are located in cafes and convenience stores. They look like the image below and are attached to the wall.

How do I pick up a key?

When you have a booking that uses keycafe, keys will be ready for pickup 30-minutes before the booking starts, no earlier.

To pick up a key follow the steps below:

Click the big blue button that is labeled “Pick Up Key”

Enter your mobile phone number that you use with your Handy account

Select the key you’re picking up (it will be labeled by the customer’s first name and last initial)

A bin will pop open to provide access

Take the key out

Close the bin

You’re all set!

I can’t find the keycafe kiosk in the store

If you can’t locate the kiosk in the store, ask a cashier or someone else who works there where you can find the keycafe kiosk.

I can’t pick up a key, what should I do?

If you’re encountering an issue picking up a customer’s key, call the phone number on the top of the kiosk - (855) 763 8850

How do I return a key?

When you have a booking that uses keycafe, you should return the keys to the same keycafe kiosk from which you picked them up immediately following completion of the booking. Never give the keys back to the customer as the next cleaner is expecting them to be back in keycafe.

To return a key, follow the instructions below:

Click on the big blue button “Drop Off Keys”

Enter your mobile phone number that you use with your Handy account

Scan the blue fob attached to the key in the slot on the right side of the kiosk

Place the key into the bin that pops open

Close the bin

You’re all set!

I can’t return the key, what should I do?

If you’re encountering an issue returning a customer’s key, call the phone number on the top of the kiosk - (855) 763 8850.

Extras are services that customers can request which go above and beyond the standard tasks usually included in a cleaning service.

If a customer adds an extra when they create the booking, the system will automatically add time, this ranges from 30 minutes to 2 hours, depending on the task.

Customers often look more closely at items they have marked as extras than the standard tasks, so making sure those extras are completed helps to ensure high ratings and tips.

Adding an extra is simply the act of adding more time to a job, so even if a booking does not have extras attached, if you have time left over after completing the tasks requested by the customer, feel free to use your remaining time to complete an extra.

Remember that customers are booking an hourly service, and if they book 4 hours they are expecting you to stay the full time.

There are a million ways to complete any of the extras which can be booked through Handy. Every pro has a preference for how they clean a home, and every customer has a preference for how they would like their home to be cleaned. If you are unsure how your customer would like you to complete an extra, please reach out them to ask for more details.

Extras include:

Inside cabinets (+30 minutes)

Inside fridge (+30 minutes)

Inside oven (+30 minutes)

Inside Closet (+30 minutes)

Interior windows (+30 minutes) -Does not include exterior of windows.

Pet Hair Cleanup (+30 minutes) -Extra cleaning time and attention to remove pet hair and bedding. Does not include removal of pet waste.

Wipe Interior Walls (+1 hour)

Laundry wash & dry (+1 hour)

Deep Clean (+2 hours) - IncludesInside Cabinets, Inside Fridge, and Inside Oven, plus extra cleaning time and attention throughout the home.

Move Out/In (+2 hours) - Extra cleaning time and attention throughout the home close to a move; the home may be empty of furniture. Does not include lifting boxes or other heavy items.

Your very first job

We get it: you might have some first-day jitters. No worries! You know what to do, but maybe we can help you learn what to expect before, during, and after your first job.

Communication counts

A few hours before the job, we’ll share the customer’s address and you’ll be able to call, text, or chat directly with your customer through the Handy Pro app. It’s always a good idea to get in touch with them, even if you’re just saying hello! It’s also a chance to ask any questions about what the customer wants done, in case their Job Details were unclear. Finally, aim to arrive early to make sure you aren’t late!

Be prepared

Customers expect you to come equipped with all of the supplies you’ll need to get the job done. If you are unsure which supplies your customer expects you to bring, be sure to reach out and ask ! Top professionals using the platform often arrive with:

Supplies

Tools

multi-purpose cleaner

rags and/or towels

tub and tile cleaner

a combination floor sweeper/mop

toilet bowl cleaner

a vacuum

wood cleaner

glass cleaning solution

floor cleaner wet refills

First impressions matter

If your customer is going to be at home at the booking start time we recommend asking them for a tour of the home, and double-checking any specific instructions for the booking.

This is also a great time to talk to the customer about the length of their booking. If you think the customer hasn’t booked enough time, you can ask them to contact Handy to extend a booking. On the other hand, if you think you'll be able to cover all of the customer’s requests in less time than the customer has booked, you can ask them if there are any extras they’d like included.

Day one is done

Once you're finished, you might want to do one last sweep before you pack up and leave. For instance, you can check that the family pets are where they’re supposed to be, and that no gas knobs have been knocked into the on position. If the customer has left you keys to get in, please follow the instructions for how to return them.

After you check out, your customer will be given the option to rate your service. We’ll take care of payment, including processing any tips, and you’ll also get the chance to rate your customer.

Well done! Your first job is in the books.

When the booking start time is less than 24 hours away, you’ll be able to text or call your customer from the job details page. The phone number is masked in both directions, so the customer can’t see your real number and you can’t see theirs. In addition, the line will be deactivated soon after booking completion.

To contact the customer, visit the job details page, and select either call, text, or chat in the app. Please remember to use proper etiquette, and remember, you’re unable to reschedule a booking on the customer’s behalf.

If you're having trouble accessing your customer's home and can't contact them, we ask that you wait 30 minutes after the booking start time in case they're just running late. If you haven't heard from the customer after 30 minutes, feel free to go - and you’ll earn the full payment for the booking, up to three hours.

We're sorry to hear that your professional's service didn't live up to your expectations. Your happiness is our goal. That's why we have our Handy Happiness Guarantee. If you’re not happy, we’ll work to make it right.

We set high standards, and all of the professionals on our platform are meant to provide quality service.

Please be sure to rate your professional, so that our system won't match you with them again. If you'd like, you can also reach out to our customer experience team for assistance. Please provide as much detail as you are able.

As an independent contractor using the Handy platform, you are responsible for filing and paying your own Federal and State income taxes. Handy does not withhold any taxes on your behalf. If you have questions about filing your taxes, please consult a tax professional.

Handy Professionals in the U.S.:

In compliance with the IRS, all U.S. professionals who have earned $20,000 or more AND have completed at least 200 bookings during the 2019 calendar year are considered eligible and will be issued a 1099 tax document. If you did not meet this threshold, you will not be issued a 1099.

Those who are eligible will receive an email from Payable on or before January 31st, 2020 to create or sign in to their Payable account to download their 1099. Handy did not email any 1099 documents. If you have any questions, please check out Payable's FAQ.

Those who received the 1099 via Payable electronic delivery were not sent a hard copy and can still login to their Payable account to download and print the tax document if necessary.

*Pros who made between $600 and $20,000 will be separately emailed their Net Pay on or before January 31, 2020. If you have not received this email as of February 1, 2020, please reach out to Handy via the form below.*

Handy Professionals in Canada:

Professionals in Canada who have earned $500 or more during the 2019 calendar year will be issued a T4A tax document via standard mail.

Handy Professionals in the UK:

If you are a professional in the UK, Handy does not provide any tax documentation.

Please visit the Account Settings / Edit Profile page in your Handy Portal to make sure your address on file is accurate. If you have any questions, please use the form below to contact us.

On the app:

On web:

1. Go to Account page

2.TapUpdate Payment

3. SelectUpdate

4.Enter your new credit card information

1.Go to Account page

2. SelectUpdate Credit Card Information

3. Enter your new credit card information

Note:Bookings are charged when the order is placed for your initial cleaning or any one time bookings, subsequent bookings in your plan will be charged the day before they are scheduled.

New credit cards are subject to a $50/30 authorization charge to test validity. This means that once you enter a new credit card your bank statement mayshow a$50/30 charge which will be refunded immediately back to your account once it is confirmed.

Handy is also compatible with Apple Pay and Android Pay, so you don't even need take your card out of your wallet!

If you suspect that there's been suspicious activity on your credit card with regard to Handy please use the form below to contact our customer experience team as soon as possible.

We can't give an exact number, because every professional uses Handy differently, but the most active pros in the top markets are capable of earning more than $1,000 (or around 700 in the UK)every single week! The platform includes a number of rewards and incentives for things like perfect ratings, reliability, and frequent activity. In short, how much you earn is totally up to you!

Unfortunately, though we do provide moving help, we're unable to provide a moving van. The pros on our platform can help you pack and lift boxes, but we need you to arrange transportation (check out services like ZipVan or Uhaul ). We're sorry for the confusion.

Did your professional finish the job to your satisfaction in record time? We’re glad to hear it! You can add them to your Pro Team, so they’ll be given the first opportunity to claim all of your future bookings. Learn more about that here.

If the pro left the job unfinished please be sure to rate them in the app. Any pro you rate lower than three stars won't be matched with you again.

Here’s what you can expect from a yard cleanup with a professional booked through Handy at the quoted price. Please make sure to tell your pro about any specific preferences once you’ve booked.

What’s included:

Yard size of up to 3000 sq ft

General leaf removal

Mowing grass that is up to 12 inches high

Trimming lawn edges that are against fences, structures or trees

Clean off grass clippings from driveway, curb and other areas with a blower or broom

Small bushes trimming (under 3 feet)

Weed eating planted areas

Bag away grass clippings and debris

Professionals bring equipment to complete these tasks, such as a lawn mower, leaf blower, string trimmer, weed eater, and basic hand tools.

Extra services you should ask us about -- they may be outside the scope of your quote:

Lawn or yard that is larger than 3000 sq ft

Trimming large bushes

Weed prevention with chemicals (you provide the chemicals)

Mulching (you provide the mulch)

Planting flowers or small trees (you provide the flowers or small trees)

Trimming shrubs and bushes that are less than 6 feet tall

Lawn aeration

Fertilization (you provide the fertilizer)

Thatching or power raking

Overseed lawn (you provide the seeds)

Jobs requiring equipment other than a lawn mower, leaf blower, string trimmer/weed eater, or basic hand tools.

Here’s what you can expect from an interior painting job with a professional booked through Handy. Please make sure to tell your pro about any specific preferences.

What’s included for one room painting:

Medium sized room (300 sq ft)

Walls only

2 coats of paint

10 ft. floor to ceiling

Taping up to 2 windows

Unfurnished

Current color of wall is lighter shade (i.e. white)

Up to 1 door

Professionals bring equipment to complete these tasks, such as a tape measure, stirrers, roller, roller tray, paint brushes, painter’s tape, drop cloths, hole filler, screwdriver, and sponges.

Please note that you are responsible for supplying the paint and primer.

Extra services you should ask us about:

Ceiling

Large room (e.g. living room)

Primer (necessary if painting over darker shade)

Furnished (covering and/or centralizing furniture)

Multiple colors

Baseboard(s)

Molding(s)

Height more than 10 ft., floor to ceiling

Patching or sanding of walls

More than 2 windows

More than 1 door

Here’s what you can expect from a lawn mowing booking with a Handy professional. Please make sure to tell your pro about any specific preferences once you’ve booked.

What’s included:

Lawn size of up to 3000 sq ft

Mowing grass that is up to 12 inches high

Trimming lawn edges that are against fences, structures or trees

Cleaning grass clippings from driveway, curb and other areas with a blower or broom

General leaf removal

Small bush trimming (under 3 feet)

Weeding in planted areas

Bagging grass clippings and debris

Professionals bring equipment to complete these tasks, such as a lawn mower, leaf blower trimmer, and basic hand tools.

Extra services you should ask us about -- they may be outside the scope of your quote:

Lawn or Yard care for a space that is larger than 3000 sq ft

Trimming large bushes

Weed prevention with chemicals (you provide the chemicals)

Mulching (you provide the mulch)

Planting flowers or small trees (you provide the flowers or small trees)

Trimming shrubs and bushes that are less than 6 feet tall

Lawn aeration

Fertilization (you provide the fertilizer)

Thatching or power raking

Overseed lawn (you provide the seeds)

Jobs requiring equipment other than a lawn mower, leaf blower, string trimmer/weed eater, or basic hand tools.

We admit that "handyman" is a pretty generic word, but that's because theprofessionals on the platform can accommodate a wide range of requests. From assembling that new couch that looks more like a 3D puzzle kit, to hanging the TV you bought to watch from said couch, to installing the mood lighting for the room with the TV and the couch, theseprofessionals can get it done, and they can get it done the right way.

There are limitations, of course. Since professionals on the Handy platform are all independent service providers, we can't guarantee that they're licensed in their field, and thus, they can't perform services that require a license. Rules are rules, y'know?

To see a comprehensive list of what the professionals can do for you, visit our services page.