Harte Hanks Employee Reviews
Out of 57 Harte Hanks employee reviews, 64% were positive. The remaining 36% were constructive reviews with the goal of helping Harte Hanks improve their work culture. The Operations team, with 50% positive reviews, reports the best experience at Harte Hanks compared to all other departments at the company.
Briefly describe your overall experience at your company
Review from Operations Dept
Used to be a good company, no longer though. Most of the good employees have left long ago
Review from Operations Dept
What do you like best about the leadership team?
Wonderful management with a lot of compassion and profesionalism.
The leadership team is very transparent.
Review from Operations Dept
Harte Hanks leadership team is amazing. They are very supportive and always there when you need them.
The leadership team has a vision and focuses on making impactful changes - even when they aren't flashy or headline worthy. For example, they are actively working to identify opportunities to improve operations, improve data quality, and empower employees at all levels.
Responsive when I contact them
What does the leadership team need to get better at?
Being more focused on the customers and having longer better training, especially on adherence! One should not be penalized for system issues or helping a cust. when its your break time. Understandabley tardiness is not ok but i could never win with adherence due to system issues/putting cust first
I prefer not sharing the info
Need more characters, but the leadership team has no leadership qualities. They also are unaware how things get done and they promote those who play phony roles instead of the the thinkers. Also, males are not well-liked here.
Leadership lacks direction, focus. They keep losing money and key projects. Disaster!
Review from Operations Dept
What is the best part about your compensation package?
The meal and gift tickets are a great bonus to the monthly pay.
401k, stock options, insurance, FSA plan
Review from Operations Dept
I am fairly compensated for my work. The benefits package offers a variety of programs that support every aspect of my life - from the traditional healthcare and retirement offerings to pet insurance, access to legal counsel, and tuition reimburesement.
Pto and overtime and vacation
Why do you feel undervalued and what would make you feel better about your compensation?
I prefer not to share
Don't mind the work, but don't give credit to those who simply continue to rest on laurels, there isn't any incentive for sales people to bring in new clients when they collect commissions for their existing clients
Review from Operations Dept
Benefits continue to get worse. Also, very much a big brother environment.
They don't pay very much, because they have no idea what they are doing or how to make any money.
Review from Operations Dept
What are some of the best things about your team?
We're tight nit and we trust each other so things get done well effectively.
They are all such team players
Review from Operations Dept
never had any problems. always helping each other
Review from Operations Dept
Leadership is amazing and supportive and my co-workers are always looking out for each other.
They are always helpful, always available, unlike upper management. They listen and respond with the right way to do something and the Harte hanks way, which is typically the opposite.
What do your coworkers need to improve and how could you work together better?
They need to start fresh. It’s a culture based on criticism and those who get things done without complaint
Working here is the pits. Avoid it!
Review from Operations Dept
What is most positive about the culture and environment at your company?
The work from home program benefits all of us and helps our work-life balance.
People say what they mean and do what they say.
Review from Operations Dept
The managers create hostility against employees.
Review from Operations Dept
when I request a family permit. They never said no.
Review from Operations Dept
The Harte hanks culture is supportive and inclusive. I love that I get to work with people from all walks of life.
What needs to change to make the company culture better?
I prefer not to share
Hopefully an equity company will buy them out and clean house
Review from Operations Dept
Company culture - come to work, do more than your job, then get fired (probably). It's atrocious.
Review from Operations Dept
What did you like most about the interview process?
Everyone was professional and gave good insight on the position and expectations.
The ability to get questions answered timely throughout the interview process
The interview process could be improved, but there are initiatives ongoing to make it better. They're also working with candidates to identify the opportunities.
I prefer not to share
What would you improve about your company's interview process?
Maybe actually hire people with brains
Review from Operations Dept
Do you have a pulse? Yes? GREAT! You're hired!
Review from Operations Dept
What makes you most happy at work?
The customers trust as well as my superiors trust in me to do my job.
Review from Operations Dept
Chatting with co-workers and helping our customers.
The positive energy I get from talking to my co-workers. I feel energized from connecting with them.
What's going wrong and how can it be improved?
Put customers first and breaks second!! If systems are having issues or an employee is having system issues they should not be penalized
I prefer not to share
Process, personalities, entitlement, lack of respect, complete incompetence in managerial positions from people who are just collecting paychecks.
Corporate culture is terrible. They want 130% results from 70% of the staff while paying them 50% of what they deserve. Meanwhile, management can't understand why they lose clients and key projects.
Review from Operations Dept
What would you most like to see improved at your company?
There aren't any Outlook reviews of Harte Hanks yet.
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