iHeartRadio FAQs | Comparably
iHeartRadio is a digital radio service that enables its users to listen to their favorite live stations or create custom stations. read more
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iHeartRadio FAQs

iHeartRadio's Frequently Asked Questions page is a central hub where its customers can always go to with their most common questions. These are the 157 most popular questions iHeartRadio receives.

Frequently Asked Questions About iHeartRadio

  • iHeartRadio uses push notifications to alert you about new music, stations, shows you like, iHeartRadio concerts, contests, and major news or weather events. You can disable notifications you receive on Android for iHeartRadio by following the steps below:

    Open iHeartRadio

    Tap the gear icon in the upper left-hand corner of the screen

    Tap the gear icon in the top left corner of the screen

    Tap My Account

    Under Push notifications, swipe from right to left on the switch to turn push notifications off

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  • If you're using an Apple Watch device running WatchOS 5 or 6 you can use the Now Playing app to control iHeartRadio on your mobile device from your Apple Watch.

    For more information check out this article on theNow Playing app from Apple.

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  • If the app is stopping when your phone's screen goes dark/turns off/goes to sleep, it is likely an Android level setting which is designed to save battery life. In order to find an turn this setting off, please follow the steps below:

    - Go to phone settings- Go to Device Care- Select Battery- Find and select iHeartRadio- Disable "Put app to sleep"

    If that doesn't work or is already off, please try the following steps:- Go to phone settings- Go to Apps- Select iHeartRadio- Select Optimize Battery Usage- Search for iHeartRadio and disable

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  • With the launch of iOS 13 all of iHeartRadio's great Live radio stations are going to be available through Apple Music on devices running iOS 10 and higher! You can say, Hey Siri, play [station name] to access your favorite Live iHeartRadio stations.

    You can also enjoy these stations on your HomePod and through vehicles with Apple CarPlay.

    If you have any questions or feedback about iHeartRadio stations on Apple Music feel free to reach out to our Support Team here

    NOTE:If you're in an Apple Music listener outside of the US, please follow the appropriate link below:

    Australia

    Canada (English)

    Canada (Franais)

    Mexico (Espaol)

    New Zealand

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  • Currently, iHeartRadio Family App is available for Amazon tablets, Amazon Fire TV, Roku, iOS, and Android devices.

    For more information on how to download the app on your device click here.

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  • Are you looking for the best family-friendly music and stories in one FREE app? The new and improved iHeartRadio Family app has been revamped with a new look and feel, offering over eighty stations for both kids and parents!Enjoy the latest addition to iHeartRadio Family: Stories! Listen to Story Pirates, a comedy remake of imaginative stories from real kids; Bedtime Explorers, which shares adventurous tales; and Chompers, a giggle-inducing daily show that will entertain the entire family while brushing teeth! Enjoy these Stories and more:The Unexplainable Disappearance of Mars PatelThis Podcast has FleasNPR Wow In the WorldiHeartRadio Family is also home to todays most popular characters! Kids and parents can tune in and listen to music by their favorites from Disney, Nickelodeon, Sesame Street, and more!Parents, want control of what your kid is listening to? The all new Parental Permissions allow you to easily hide music from inside the apps player screen. Manage your hidden music from Settings, and take control of your kids listening experience at home or on the go!Your Childrens Favorite Characters Are Now on One Free Radio App!iHeartRadio Family has the best radio programs for kids. Get stations featuring top characters like:

    - Dora The Explorer- Elmo- Thomas the Train- Austin & Ally

    Sing along to fun songs heard on TV or choose shows that will help your child learn important facts or listen to soothing music before bedtime. With our easy-to-use app, your children can spend their time in a safe, productive and fun way.Our radio shows are specifically chosen to be:

    - Entertaining- Educational- Safe Download the iHeartRadio Family App today!

    iHeartRadio Family in iTunes

    iHeartRadio Family in Google Play Store

    iHeartRadio Family in Amazon App Store - Amazon Fire Tablets

    iHeartRadio Family in the Amazon App Store - Amazon Fire TV

    iHeartRadio Family in the Roku Channel Store

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  • To hide a station or story on the iHeartRadio Family app follow the directions below.

    Open iHeartRadio Family app

    Select the station or story you'd like to hide

    Tap Hide This Story or Stationlocated onthe top right corner of the screen

    The Age Gate will appear. This will show a one time code and number pad to allow you to hide a station or story

    Please note:If the wrong input is entered, the input field will clear out. If no input is entered, modal disappears after 7 seconds of idle time and music or story will resume

    For greater control over the content inside the app visit the Parental Permissions screen where you can manage the visibility of all the content offered on the iHeartRadio Family app.

    To visit the Parent Permissions screen follow the directions below.

    Open iHeartRadio Family app

    Select the Settings or Gear iconlocated on the top right corner of the screen

    The Age Gate will appear. This will show a one time code and number pad to allow you to manage all the content offered.

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  • The iHeartRadio Family app is free to download.

    You can find the iHeartRadio Family app on the Google Play Store, Apple Store, Amazon App store and now the Roku Channel store by searching for the iHeartRadio Family app, selecting the iHeartRadio Family app from the search results and clicking or tappingInstall.

    To download and install the iHeartRadio Family app for Amazon Fire tablets, Roku, Android, and iOS you'll needadevice compatible with a version listed below.

    Amazon Fire Tablets (4.1.1 or higher)

    iOS (11 or higher)

    Android (4.1 or higher)

    Download the iHeartRadio Family App today!

    iHeartRadio Family in iTunes

    iHeartRadio Family in Google Play Store

    iHeartRadio Family in Amazon App Store - Amazon Fire Tablets

    iHeartRadio Family in the Amazon App Store - Amazon Fire TV

    iHeartRadio Family in the Roku Channel Store

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  • iHeartRadio is available in various Lincoln vehicles equipped with SYNC AppLink. Visit the Lincoln SYNC Applink Overview site, select your vehicle year and model to see if your vehicle is compatible.

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  • iHeartRadio allows you to stay connected with your favorite on-air personalities everywhere you go. Choose from more than 2,000 live broadcast radio stations nationwide.Create your own commercial free Custom Stations based on a catalogue of more than 1 million artists and 25 million songs. iHeartRadioin your GM vehicle is built with safety-minded features to help minimize driver distraction while providing seamless access to the iHeartRadiodigital service.

    To see if your Buick vehicle is compatible, click here.

    To see if your Cadillac vehicle is compatible, click here.

    To see if your Chevrolet vehicle is compatible click here.

    To see if your GMC vehicle is compatible, click here

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  • The Toyota Entune App Suite, which includes the iHeartRadio application, is available on select Toyota models and multimedia systems. Depending on your vehicle type and model year, there are a variety of multimedia systems that are compatible with the Entune App Suite. Please look up your vehicle model with the Entune Lineup tool to see if your system is compatible.

    Once you have verified that your multimedia system is compatible, please follow the instructions and videos below to set up and launch the iHeartRadio application.

    2018 or Newer Model Year Vehicle

    Your system is compatible with Entune 3.0. Please click the link below for instructions on setting up the Entune 3.0 App Suite and accessing the iHeartRadio application.

    Get to know Entune 3.0 App Suite

    2017 or Older Model Year Vehicle

    Your system will have an earlier version of Entune. Once you have verified which multimedia system you have using the Entune Lineup tool, please click the link below for instructions on how to access and use the iHeartRadio application.

    Entune App Suite - iHeartRadio

    In addition, the following videos provide step-by-step instructions on how to use the iHeartRadio application on different versions of the Entune system.

    Premium Navigation with Entune

    Display Audio with Navigation and Entune

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  • If you need to cancel your iHeartRadio Plus or All Access subscription you can follow the procedure below. Please follow the procedure based on the device you were logged into when you subscribed:

    Web iPhone Android Amazon Roku

    If instead, you'd just like to switch your subscription from iHeartRadio All Access to iHeartRadio Plus, please follow the instructions in this article. Please note: If you cancel, your subscription will stop at the end of your current billing cycle, or at the end of your free trial. If you signed up on web (iHeart.com):

    Visit iHeart.com on your mobile or desktop browser.

    Log into your account by clicking the three horizontal lines in the left corner of the screen on mobile or by clicking the icon of a face in the upper right hand corner of the screen on your desktop or laptop computer.

    Next visit Settings

    Under Subscriptions select Change Plan

    Select Cancel Subscription from the menu that appears

    Youll be asked to confirm your cancellation

    You will see a confirmation message appear indicating when your subscription will expire.

    If you signed up through iTunes or iOS App store on an iPhone or Pad: On a iPad / iPhone

    Start at your Home screen.

    Tap Settings here

    Tap on iTunes & App Store.

    Select your Apple ID at the top.

    Ensure this Apple ID is the one you used to sign up for your iHeartRadio subscription.

    Please note: Your Apple ID may be different from the email address associated with your iHeartRadio account.

    Tap View Apple ID from the popup menu.

    Enter your password.

    If prompted select Okay.

    Tap on the Subscriptions section

    Tap on iHeartRadio.

    Turn the Auto-Renewal option to Off. Or, you may need to tap Cancel Subscription

    On a desktop / laptop computer

    Open iTunes.

    From the menu bar at the top of your computer screen or at the top of the iTunes window, choose Account.

    Next, select View My Account.

    Enter the password associated with your Apple ID if prompted.

    Ensure this Apple ID is the one you used to sign up for your iHeartRadio subscription.

    Please note: Your Apple ID may be different than the email address associated with your iHeartRadio account.

    On the Account Information page scroll to the Settings section.

    To the right of Subscriptions, Click Manage.

    Find iHeartRadio and click Edit.

    Click Cancel Subscription to cancel your subscription.

    For more information on canceling a subscription through the iTunes / the iOS App Store you can follow this link. If you signed up through the Google Play Store on an Android Device: On an Android device

    Launch the Google Play Store app.

    Ensure you are logged into the Google Play account you used to sign up for your iHeartRadio subscription.

    Tap Menu and select Account.

    Next, tap Subscriptions and select iHeartRadio.

    Tap Cancel.

    On a desktop / laptop computer

    Go to play.google.com/store/account.

    Ensure you are logged into the Google Play account you used to sign up for your iHeartRadio subscription.

    Find iHeartRadio under Subscriptions.

    Click View.

    On the app page select Cancel.

    For more information on canceling a subscription through The Google Play Store you can follow this link. To read about subscription terms and conditions click here.

    If you signed up through the Amazon App Store on an Amazon Device: On your Kindle or Amazon Fire Phone

    Launch the Amazon App Store app.

    Ensure you are logged into the Amazon account you used to sign up for your iHeartRadio subscription.

    Tap the Menu button in the upper left hand corner and select Subscriptions.

    Next to iHeartRadio tap Manage.

    Un-check the box next to Auto-renew this subscription.

    Tap Save.

    For more information on canceling a subscription through Amazon you can follow this link. To read about subscription terms and conditions click here.

    If you signed up on a Roku: On your Roku

    1. Press the Home button home on your Roku remote.

    2. Locate and access options for a subscription channel in one of the following ways:

    A. From your channel lineup

    SelectHome.

    Use the arrow buttons on your remote to highlight a subscription channel.

    Press theStarbuttonon your remote.

    B. From the Channel Store

    Scroll down and selectStreaming Channels.

    Browse a category or genre, or search for a subscription channel.

    Press theOKbuttonon your remote.

    3. Once you access options, selectManage subscriptionto view the renewal date and access additional options.

    4. To unsubscribe, selectCancel subscription. Confirm by choosing to remove the channel immediately or keep it for the remainder of the subscription term.

    On a desktop / laptop computer

    Go to my.roku.com on your computer or smartphone.

    If prompted, sign in to your Roku account.

    Click onManage your subscriptions.

    When the My subscriptions page loads, you will find all your channel subscriptions that get billed by Roku, along with terms, status, and renewal date of each subscription. Subscriptions that were purchased directly from the service provider or otherwise purchased outside of the Roku Channel Store will not be listed here.

    Find iHeartRadio and selectUnsubscribe.

    To read about subscription terms and conditions click .

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  • If you need to cancel your iHeartRadio Plus or All Access subscription you can follow the procedure below. Please follow the procedure based on the device you were logged into when you subscribed:

    If you signed up on web (iHeart.com):

    Visit iHeart.com on your mobile or desktop browser.

    Log into your account by clicking the three horizontal lines in the left corner of the screen on mobile or by clicking the icon of a face in the upper right hand corner of the screen on your desktop or laptop computer.

    Next visit Settings

    Under Subscriptions select Change Plan

    Select Cancel Subscription from the menu that appears

    Youll be asked to confirm your cancellation

    You will see a confirmation message appear indicating when your subscription will expire.

    Please note: If you cancel, your subscription will stop at the end of your current billing cycle, or at the end of your free trial.

    If you signed up for your subscription via the Google Play Store or the iOS App Store you can follow the links below:

    iOS App Store

    Google Play Store

    To read about subscription terms and conditions click here.

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  • If you need to cancel your iHeartRadio Plus or All Access subscription you can follow the procedure below. Please follow the procedure based on the device you were logged into when you subscribed:

    If you signed up through the Google Play Store: On an Android device

    Launch the Google Play Store app.

    Ensure you are logged into the Google Play account you used to sign up for your iHeartRadio subscription.

    Tap Menu and select Account.

    Next, tap Subscriptions and select iHeartRadio.

    Tap Cancel.

    On a desktop / laptop computer

    Go to play.google.com/store/account.

    Ensure you are logged into the Google Play account you used to sign up for your iHeartRadio subscription.

    Find iHeartRadio under Subscriptions.

    Click View.

    On the app page select Cancel.

    For more information on canceling a subscription through The Google Play Store you can follow this link.

    Please note: If you cancel, your subscription will stop at the end of your current billing cycle, or at the end of your free trial.

    If you signed up for your subscription via the iHeart.com or the iOS App Store you can follow the links below:

    iHeart.com

    iOS App Store

    To read about subscription terms and conditions click here.

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  • If you need to cancel your iHeartRadio Plus or All Access subscription you can follow the procedure below. Please follow the procedure based on the device you were logged into when you subscribed:

    If you signed up through iTunes or iOS App store: On an iPad / iPhone

    Start at your Home screen.

    Tap Settings here

    Tap on iTunes & App Store.

    Select your Apple ID at the top.

    Ensure this Apple ID is the one you used to sign up for your iHeartRadio subscription.

    Please note: Your Apple ID may be different from the email address associated with your iHeartRadio account.

    Tap View Apple ID from the popup menu.

    Enter your password.

    If prompted select Okay.

    Tap on the Subscriptions section

    Tap on iHeartRadio.

    Turn the Auto-Renewal option to Off. Or, you may need to tap Cancel Subscription

    On a desktop / laptop computer

    Open iTunes.

    From the menu bar at the top of your computer screen or at the top of the iTunes window, choose Account.

    Next, select View My Account.

    Enter the password associated with your Apple ID if prompted.

    Ensure this Apple ID is the one you used to sign up for your iHeartRadio subscription.

    Please note: Your Apple ID may be different than the email address associated with your iHeartRadio account.

    On the Account Information page scroll to the Settings section.

    To the right of Subscriptions, Click Manage.

    Find iHeartRadio and click Edit.

    Click Cancel Subscription to cancel your subscription.

    For more information on canceling a subscription through the iTunes / the iOS App Store you can follow this link.

    Please note: If you cancel, your subscription will stop at the end of your current billing cycle, or at the end of your free trial.

    If you signed up for your subscription via the Google Play Store or iHeart.com you can follow the links below:

    Google Play Store

    iHeart.com

    To read about subscription terms and conditions click .

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  • To delete a station, on your iPhone or iPad, please follow the procedure below:

    Within the iHeartRadio app tap the Your Libraryicon.

    If you don't see the station you want to remove on this page, you may need to tap See All Saved Stations.

    Tap the three dots to the right of the station logo.

    Tap Remove Station to delete this station from your saved stations.

    To delete Recently Played stations, visit theYour Librarytab. Under Recently Played find the station that youd like to remove. Click the three dots on the top right of the station logo. ClickRemove and the station will be removed from your recently played stations.

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  • iHeartRadio listeners on iOS mobile devices running iOS version 12 or higher can use Siri shortcuts to access iHeartRadio! You can create custom shortcuts to launch stations or podcasts. Once a Siri shortcut has been recorded, you can use Siri to launch the selected content on the iHeartRadio app.

    Adding Siri Shortcuts

    To create Siri shortcuts from within the iHeartRadio app:

    Play a station or podcast using search or directly from Your Library.

    While the player is in full-screen mode, tap the 3 dots on the station or podcast you wish to add as a shortcut.

    Select Add to Siri.

    You will be prompted to record a personalized phrase.

    You can say the suggested prompt or record something unique. Ex: Play Z100, Play Ari Lenox Radio, etc.

    Save by tapping Done.

    Note: You can also add a Siri shortcut using the three dots overflow menu that appears on a station or podcast anywhere in the app.

    Edit Siri Shortcuts

    Tap the gear icon in the upper left-hand corner.

    On this page select Siri shortcuts.

    Select the shortcut you wish to edit.

    Here you will have the option to re-record your shortcut phrase or to delete the shortcut.

    For additional information on using Siri shortcuts visit the Apple website

    https://support.apple.com/en-us/HT209055

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  • iHeartRadio is a free download from Google Play and can be downloaded here. You can find a list of all iHeartRadio apps here. You can find iHeartRadio on Google Play by searching for iHeartRadio, selecting iHeartRadio from the search results and clicking or tapping Install. You can find more information and help on downloading Android apps on the Google Support site here. Please note: that iHeartRadio requires Android version 5.0 or higher. To find out what version of Android your device is running please read our article on identifying your version of Android.

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  • All you need to do is follow this link.

    Or, if youd prefer to sign up for the iHeartRadio All Access Trial on your Android or iOS device, just launch the app,Tap the gear iconlocated in the upper left hand corner of the screenand tap the Upgrade Now button!

    Please Note: iHeartRadio Plus is also only currently available in the iOS and Android apps.

    One free trial is permitted per iHeartRadio account, credit card, Apple ID, and Google Play Store account.

    For more information on how to sign up for a free trial on your device click here.

    To read about subscription terms and conditions click here.

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  • The free trial for iHeartRadio Plus is just that! A free trial where you get to test out all the features of the service absolutely free. Youll be able to:

    Play any song on demand

    Get unlimited skips

    Save songs from the radio to your playlist

    Instantly replay songs from Live and Artist radio

    Ad-Free Artist radio

    So what are you waiting for? Start your free trial of iHeartRadio Plus today! All you need to do is follow this link.

    Or, if youd prefer to sign up for the iHeartRadio Plus Trial on your Android or iOS device, just launch the app, tap the gear icon located in the upper left hand corner of the screenand tap the Upgrade Now button!

    Please Note: iHeartRadio Plus is also only currently available in the iOS and Android apps.

    One free trial is permitted per iHeartRadio account, credit card, Apple ID, and Google Play Store account.

    For more information on how to sign up for a free trial on your device click here.

    To read about subscription terms and conditions click here.

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  • The free trial for iHeartRadio All Access is just that! A free trial where you get to test out all the features of the service absolutely free. Youll be able to:

    Play any song on demand

    Get unlimited skips

    Save songs from the radio to your playlist

    Ad-free artist radio

    Instantly replay songs from live and artist radio

    Listen offline

    Note: This feature is only available on the iOS and Android version of the app.

    Get unlimited access to millions of songs

    And create unlimited playlists!

    So what are you waiting for? Start your free trial of iHeartRadio All Access today! All you need to do is follow this link.

    Or, if youd prefer to sign up for the iHeartRadio All Access Trial on your Android or iOS device, just launch the app,Tap the gear icon in the upper left-hand corner of the screen and tap the Upgrade Now button!

    Please note, one free trial is permitted per iHeartRadio account, credit card, Apple ID, and Google Play Store account.

    For more information on how to sign up for a free trial on your device click here.

    To read about subscription terms and conditions click here.

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  • All you need to do is follow this link.

    Or, if youd prefer to sign up for the iHeartRadio All Access Trial on your Android or iOS device, just launch the app,Tap the gear iconlocated in the upper left-hand corner of the screen and tap the Upgrade Now button!

    Note:One free trial is permitted per iHeartRadio account, credit card, Apple ID, and Google Play Store account.

    For more information on how to sign up for a free trial on your device click here.

    To read about subscription terms and conditions click here.

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  • If youd like to wake up to your favorite morning show or Artist Station, you can set up the iHeartRadio Alarm Clock.

    Tap the gear icon in the upper left-hand corner of the screen

    Select Alarm Clock

    Choose station

    Edit time

    Toggle Alarm On

    Also want to fall asleep to iHeartRadio stations? Learn more about the Sleep Timer here.

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  • If you'd like to fall asleep to your favorite station butdon'twant to leave iHeartRadio playing all night long, you can enable the Sleep Timer.

    Tap the gear icon in the upper left-hand corner of the screen

    Select Sleep Timer

    Choose the desired amount of time you'd like iHeartRadio to play

    Want to wake up to your favorite station too? Learn more about the Alarm Clock here.

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  • My Favorites Radio is a single station unique to you that constantly evolves with your live and custom listening across iHeartRadio. It contains songsyou'vethumbed up, artistsyou'vefavorited, and artists/tracksyou'vecreated stations on. The more you interact with iHeartRadio, the better My Favorites Radio will get. Get more information on how to make your My Favorites Radio fit your musical tastes even better.

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  • To change the name of your My Favorites Radio station, you will need to visit your My Favorites Radio page from a desktop or laptop computer. Once you access this page, you will see a pencil icon next to the station name. Simply click on the pencil icon to edit the station name.

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  • iHeartRadio allows 6 skips per hour per station, for up to 15 skips per day across all Artist Stations.

    Unlimited skips on Artist stations are available with iHeartRadio Plus and All Access.

    Learn more on how you can upgrade toiHeartRadio Plus or All Access here.

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  • We're using Facebook to bring you the best possible listening experience!

    Easy Access -No new username or password to remember

    Music Discovery-Create Artist Radio Stations, see what your friends are listening to and discover new music much more easily

    Share-Discover a song or station you think a friend might enjoy? Share it with your friends

    Auto-sync-Your saved stations automatically sync between iHeartRadio.com and your iPhone, Android, or iPad

    iHeartRadio is committed to giving users controls to manage their privacy settings:

    Control-You decide whether or not to make your music listening visible to friends, and what and when you post to Facebook

    Privacy-iHeartRadio will not use your Facebook information for any reason other than improving your experience

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  • iHeartRadio's free service does not allow for on demand playback. Meaning you won't be able to choose and play a specific song or artist immediately. Instead, when selecting an artist or song,you will hear artists and songs that influence the Artist.

    Get more from your radio.Learn more about iHeartRadio All Access and its on demand playback here.

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  • To remove a station from your Favorites follow the directions below.

    Select Your Library

    Tap the three dots to the right of thestation logo

    Select Remove to remove from your Favorites

    Please note that removing a station won't remove it from the suggestions on the home screen. As you listen to more stations the suggestions will change to reflect your new tastes.

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  • To delete a podcast episode, on youriPhoneoriPad, please follow the procedure below:

    Within the iHeartRadio app tap thePodcastsicon.

    Select Your Podcasts located on the top right.

    Scroll to the episode you wish to delete.

    Tap the three dots to the right of the episode.

    TapDeleteto remove the episode from your saved episodes.

    To Delete all downloaded episodes please follow the procedure below:

    Within the iHeartRadio app tap thePodcastsicon.

    Select Your Podcasts located on the top right.

    TapEdit.

    Select all the episodes you wish to remove.

    TapDeleteto remove all saved episode selected.

    Confirm you would like to delete your downloaded episodes.

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  • To delete a podcast episode, on yourAndroid, please follow the procedure below:

    Within the iHeartRadio app tap thePodcastsicon.

    Select Your Podcasts located on the top right.

    Scroll to the episode you wish to delete.

    Tap the three dots to the right of the episode.

    TapDeleteto remove the episode from your saved episodes.

    To Delete all downloaded episodes please follow the procedure below:

    Within the iHeartRadio app tap thePodcastsicon.

    Select Your Podcasts located on the top right.

    TapEdit.

    Select all the episodes you wish to remove.

    Tap the Trash icon located on the top right.

    Confirm you would like to delete your downloaded episodes.

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  • To download and install the most recent version of iHeartRadio for Android you'll needadevice runningversion Android 5.0 or higher with Bluetooth capability. Oncedownloaded and installed you'll need to have an activeWiFi or mobile data connection to listen tolive radio and music. For help finding out what version of Androidyou're using view our article here. Android devices incompatible with the current version of iHeartRadio include:

    ACER

    Iconia Tab A100

    A1-830

    ASUS

    ASUS MeMo Pad ME302C

    DELL

    Venue 8

    Venue 7

    HUAWEI

    IDEOS S7 Slim

    HUAWEI U9508

    PANTECH

    Crossover

    MOTOROLA

    Moto G4

    Moto G4 Plus

    Moto G4 Play

    RCA

    All Models

    SAMSUNG

    Transform (SPH-M920)

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  • Sonos Controller for Mac or PC

    Select "Add Music Services" from the Music pane.

    Select iHeartRadio, and then click Next.

    Select "I already have an account", and click Next.

    Type in your username and password when prompted, and follow the on-screen instructions to complete adding your account.

    Sonos Controller for iOS and Android

    From the Sonos music menu, select "Add Music Services".

    Select iHeartRadio from the list.

    Select "I already have an account".

    Type in your username and password when prompted, and follow the on-screen instructions to complete adding your account.

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  • With iHeartRadio's responsive web widget you have theability to embed any of your favorite live stations, artist stations, or podcasts onto a webpage! The great thing about ourwidget is that the size and design of the widget will adapt depending on the device that is beingused.

    START USING THE iHEARTRADIO WEB WIDGET

    Find the live station, artist station, or podcast you wish to embed on your webpage

    Select theicon located on the player or select theicon on the station/podcast page

    Copy the code

    Paste the code in the page where you want the widget to appear

    Happy Listening!

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  • Search for your favorite podcast or discover a new one! iOS and Android users can tapPodcasts and check out ourpodcast directory. Browse through our Popular Podcasts, Featured Podcasts, or browse by Topic.

    FOLLOW A PODCAST

    Tapon the desired podcast.

    Anypodcasts you follow can be found under "Your Podcasts".

    LISTEN OFFLINE

    Tap the episode's overflow button and select Download Episode. A blue arrow will appear once the episode is available to play offline.

    All of your downloaded episodes are conveniently located under "Your Podcasts"on the Podcasts tab where you can listen without needing a data connection.

    Please note:The ability to take podcasts offline is only currently available for the iOS version of the iHeartRadio app, 8.8.0 or higher.

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  • Want to sing along to your favorite song or learn more about the artist? iHeartRadio features lyrics to popular songs as they play plus bios for many of your favorite artists.

    To view the Lyrics of the song you're listening to, hover over the three-dot menu button on the Music Player on the bottom of your screen and click on Lyrics **Note:this will only be visible if iHeartRadio has lyrics to this song

    To view anArtist Bio, follow these steps:

    Use the search bar at the top of the page to search for a specific artist

    Click on the artist's name and then scroll to the bottom of their artist profile to find their Artist Bio

    If the whole Artist Bio isn't showing, click on "Read more".

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  • iHeartRadio is available to anyone in the United States, Canada, Australia or New Zealand.

    To listen to iHeartRadio in the United States, Canada, Australia or New Zealandvisit iHeart.com or download one of our free iHeartRadio apps.

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  • To submit your show for potential inclusion in iHeartRadio,simply fill out the form found at this link.

    When submitting your show, keep in mind you will need to abide by the iHeartRadio Destination / Content License Agreement found here.

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  • You can add up to Five Family members to your iHeartRadio plan.

    Managing the members in your iHeartRadio Family Plan is easy and can be done right from your settings page on iHeart.com!

    All you need to do is visit iHeart.com/my/settings while logged into the Primary Family Plan. Under the Subscriptions section, you will see an area labeled Family Members.

    here

    Adding Additional Family Members

    You can add up to

    To add another family member to your plan simply click the '+' icon, enter the family member's email address, hitSend Inviteand you're all set! This secondary family plan member will show as pending until they accept the invite sent to the email address you have provided.

    Once this invite is sent, the secondary Family Plan member will show as pending until they accept the invitation. If they cannot find their invitation in their email inbox, you can always resend the invite.

    Removing Family Members

    To remove a family member from your iHeartRadio Family Plan all you need to do is find the individual you would like to remove and hitRemove Member. This individual will no longer be part of your iHeartRadio Family plan.

    Note:Only the individual who initially signed up for iHeartRadio's Family Plan, and is paying for the subscription can add or remove individuals from the Family Plan.

    Invited to an iHeartRadio Family Plan and having trouble joining? Check out this article .

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  • To access your account settings hover over your name in the top right and select Settings. If you want to edit the account settings on a mobile device go to the settings in the app.

    On the Settings page on iHeartRadio.com, you can update your account password, email address (by clicking the pencil icon), subscription, sharing settings, connection to Facebook and Google accounts, genre preferences, and view your billing history if you signed up for iHeartRadio All Access or Plus.

    If you're unable to login please request a password reset.

    For more information about maintaining or updating your subscription to iHeartRadio please visit our Billing & Subscription page.

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  • To access your Favorite Stations, visit iheart.com/my/stations on your web browser. From here you can access all of your saved stations!

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  • To access your Favorite Stations, visit the Your Library tab. From here you can access all of your saved stations!

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  • To access your Favorite Stations, visit the Your Library tab.From here you can access all of your saved stations!

    Note:You may need to tapSee All Saved Stations to view your full list of saved stations.

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  • Permissions on Android can sometimes be confusing, so we wanted to make it easy to understand what permissions we need and why we need them. You can find the permissions we require and the specific reason we request them below. If you still have questions contact us ! Identity: Uses one or more of: accounts on the device, profile data. Reason for permission:We need this permission to create an iHeartRadio account and integrate with Google+. Location: Uses the device's location. Reason for permission:We need this permission to check your current location to provide you with a list of local Radio Stations. Photos/Media/Files: Uses one or more of: files on the device such as images, videos, or audio, the device's external storage. Reason for permission:We need the permission to store album art on your Android phone to reduce network communication and to improve performance. This permission does not give us access to your photos or videos. Wi-Fi connection information: Allows the app to view information about Wi-Fi networking, such as whether Wi-Fi is enabled and names of connected Wi-Fi devices. Reason for permission:We need this permission to get theWi-Fi status of your device to determine whether you have an active Wi-Fi connection. Device ID & call information: Allows the app to determine the phone number and device IDs, whether a call is active, and the remote number connected by a call. Reason for permission: We need the permission to read your phone status so we know when you have received or end a phone call. This prevents our app frominterrupting your call and allows us to resume playing when your call ends.

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  • If you have forgotten your password and have not tried to reset it yet, you can request a password reset. If you've requested a password reset and have not received it, please try requesting a password reset from our website instead of from the app.

    If you see any of these messages (missing access token, invalid access token, expired access token)when trying to change your password, it means the link has expired and you will need to request a new password reset by visiting i HeartRadio.com/reset.

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  • For the best listening and browsing experience on your desktop computer we suggest using one of the following supported browsers.

    Supported browsers

    Internet Explorer 11 and above

    Firefox 52 and above

    Google Chrome 62 and above

    Microsoft Edge 15 and above

    Safari 10 and above

    If you're using an older version of a browser listed above most issues can be corrected by upgrading.

    Reset Chrome

    If you're using Google Chrome and you're not seeing the black play bar at the bottom of the site please try resetting Google Chrome to the default settings.

    Clear browser cache

    Often clearing your browser cache will resolve issues. Instructions for popular browsers can be found below.

    Google Chrome instructions

    Mozilla Firefox instructions

    Internet Explorer instructions

    Disable Ad Block

    Some Ad Block add-ons or extensions might impact your listening experience on the iHeartRadio website. If you're having issues listening or browsing please try disabling your Ad Block add-on or extension.

    Not sure what your browser you have or your current browser version? Visit whatismybrowser.com/ to find out!

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  • If you're having trouble streaming iHeartRadio on your iPhone, iPad or iPod Touch, try these steps:

    Power down your phone for 30 seconds, often this will correct most issues.

    Check the App Store for the latest version of iHeartRadio. If theres an updated version of the app available, itll be listed in the Update tab of the App Store.

    Check your network connection. Try streaming a video or opening a website in your phones browser. If youre not able to connect, chances are your connection is too weak to stream on iHeartRadio. Try connecting over WiFi until you change locations.

    If youre still having trouble listening to iHeartRadio, try deleting and reinstalling the app. Often times a fresh installation will fix any issues.

    You can also check out Apples troubleshooting tips here.

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  • iHeartRadio uses push notifications to alert you about new music, stations and shows you like, iHeartRadio concerts, contests, and major news and weather events. You can disable notifications you receive on your iPhone or iPad by following the steps below:

    Open iHeartRadio

    Tap the gear iconin the top left corner of the screen

    UnderSettings, you will see Push Notifications.

    Toggle Push Notifications (white is disabled) to disable all Push Notifications

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  • To exit the iHeartRadio app on iOS 7 or later, please follow the steps below:

    Tap theHomebutton two times quickly to bring up all apps running in the background.

    Swipe left or right to find the app you want to close.

    Swipe up on the app's preview screen to close it.

    To learn more, click here.

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