indinero Outlook Employee Reviews

I am happy with our pod specifically because we maintain our respect to each other and treated as one family.

Being able to provide good service or assist my colleagues.

I genuinely like what my position is at work.

I enjoy producing quality work that is appreciated by and useful to our clients

Working with others, meeting new clients.

Getting things accomplished and done on time and well.

Solving a difficult problem or interacting with a favorite client.

Making my clients happy !

Feeling appreciated and getting constructive feedback

I get to work from home and enjoy a okay work life balance

Being able to help a client.

Feeling trusted, appreciated that gives me motivation and satisfaction.

Review from Operations Dept

I like when the department makes improvements which increase clients' happiness with our service.

Have the creativity to do my job

Review from Marketing Dept

What makes me most happy at work is working with the PH staff and leadership is awesome.

Meeting goals and challenging myself

Positive feedback, Incentives, Compensation and Benefits

Review from Operations Dept

I just love working with my clients - they're always learning and growing! And my colleagues are pretty great too. And don't even get me started on the awesome company culture we have here.

Review from Operations Dept

It makes me happy when I got to finished my returns and the client is satisfied with my work.

Review from Customer Success Dept

I'm happy to work in a company that values their employees and is giving extra effort to engage their staff.

Review from Operations Dept

i hope they could improve the salary package a little bit more.

There should be some activities apart from work. There used to be some happy hour or some sort of activity in the dept but it's gone now.

Review from Finance Dept

I feel like I no longer have growth within the organization. There is less presence of mentorship especially from US POCs I work with. I feel like I am not learning and/ or improving. Although, at some point, I love the advantage of working independently.

Review from Finance Dept

I think our motto somewhat shifted from employee/culture centric to revenue/customer is king. So it gets tiring and there's less incentive to be creative.

Review from Operations Dept

Workload especially during the busy season.

Review from Operations Dept

Better distribution of tasks and employee empowerment

Review from Finance Dept

More communication and 1:1 training vs a ton of videos with no interaction

Review from Finance Dept

Too many fire drills. Too much misalignment between departments. It makes for frustrating days. Leadership needs to get every dept aligned and moving in the same direction.

Review from Operations Dept

Salary increase (given the high percentage of inflation in the Philippines), or maybe there should be atlwaat 100% bonus to be received at year end or mid-year (same as the domestic companies in the Philippines)

Review from Finance Dept

Everyone is doing their best to make the clients happy but the culture of building & strengthening camaraderie within the team was deteriorating over time. I still believe happy employees, happy clients. Pay attention to Employee Wellness too. Increase compensation package.

Review from Operations Dept

Company culture is now different from before and it needs to improve

Review from Operations Dept

Too many things going on at once without considering the realistic timeline and the normal responsibilities and deadlines of the people involved. It is great to make moves for the betterment of the process, but I just wish we are given better timeline and vision at where we're going.

Review from Customer Success Dept

I guess because we're not being paid enough for the workload and micromanagement we're getting

Review from Operations Dept

the turnover is high both in the US and the PH, the PH team and the US don't seem to be working toward the same goals, company mission is about client satisfaction but there are no rewards based on that as a component

Review from Customer Support Dept

Don't dread it, but not excited.

Review from Operations Dept

it is recommended that management will care more about employees and look after their welfare, and provide better salary and compensation packages to employees; it is also highly recommended that there would be proper workflows and trainings to enhance employee skills and capabilities

Review from Operations Dept

I feel sometimes that the efforts I would be giving will not be worth the pay. Although there are learnings here, I know for a fact that I can learn them somewhere else where the grass would also be greener.

Review from Customer Support Dept

Too much of surveys but less in action. We need action, not another survey. We want to feel that we are always heard.

Review from Finance Dept

I think it's just that I'm growing old now so my motivation is slowly declining.

Review from Operations Dept

Everyday is not always a good day. And I think that it's okay not to be okay sometimes. We just need to deal with it. Take a deep breath and relax.

Review from Operations Dept

The people, culture and clients we serve

Cross department teaming and collaboration

Response from indinero

Bridging collaboration gaps and driving better teaming is something we continuously focus on with the goal of delivering a truly great client experience.