indinero Employee Reviews
Out of 2435 indinero employee reviews, 92% were positive. The remaining 8% were constructive reviews with the goal of helping indinero improve their work culture. The HR team, with 100% positive reviews, reports the best experience at indinero compared to all other departments at the company.
What does the leadership team need to get better at?
Not relying on exit interviews for decisions about pay. Employees have left for better paying jobs, but don't want to burn bridges in case they ever want to come back so it isn't mentioned. Current employees are saying that compensation is low and not keeping up with cost of living increases.
Understanding why employees are leaving the company and figure out what needs to be fixed to retain employees
Pay close attention to the things mentioned during exit interviews and make sure to consider it in making decisions and plans regarding employee retention.
Review from Finance Dept
Make your employees feel valued and reward them for their loyalty to the company.
Better compensation packages and clear salary increase policies
Review from Operations Dept
Why do you feel undervalued and what would make you feel better about your compensation?
I feel my compensation doesn’t fully reflect the scope of my work and impact. Regular performance-based reviews or adjustments aligned
Increased pay, a different bonus structure because the current one doesn't work. Higher 401K company match.
I feel undervalued because my current salary does not reflect the level of responsibility, experience, and contributions I bring to the team. A salary adjustment in line with my role and market standards would make me feel more fairly compensated.
Annual compensation reviews are inconsistent. Usually it extends for a couple of months and percentage of increase is insignificant.
higher salary aligned to other bpo companies
What do your coworkers need to improve and how could you work together better?
The remote environment has it's pros and cons. Connecting with co workers is a challenge
The communication between teams has improved. I think the biggest challenge is there are a lot of tasks to get done so everyone feels spread thin.
Remember we are one team and the way things sound in slack messages.
Review from Finance Dept
Continuing to work as a team to help the clients.
Review from Operations Dept
Sometime matching urgency in work to match impact to client deliverables
What needs to change to make the company culture better?
Continued global teaming across business units
Avoid long working hours and PH Holidays should be given credit as well specially if non-working
Review from Finance Dept
more empowerment between colleagues (more frequent team activities, not just about work)
Review from Finance Dept
Go back to the core of the company. InDinero used to be a fun work environment with work-life integration. Now, it is all about work, meeting the management's desired utilization, monitoring this and that, etc. If the culture is going to be this stale then at least pay us the industry rate.
Review from Finance Dept
Work on teaming new hires with good mentors.
Review from Customer Support Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of indinero yet.
Be the first to contribute a review.
What's going wrong and how can it be improved?
i hope they could improve the salary package a little bit more.
There should be some activities apart from work. There used to be some happy hour or some sort of activity in the dept but it's gone now.
Review from Finance Dept
I feel like I no longer have growth within the organization. There is less presence of mentorship especially from US POCs I work with. I feel like I am not learning and/ or improving. Although, at some point, I love the advantage of working independently.
Review from Finance Dept
I think our motto somewhat shifted from employee/culture centric to revenue/customer is king. So it gets tiring and there's less incentive to be creative.
Review from Operations Dept
Workload especially during the busy season.
Review from Operations Dept
What would you most like to see improved at your company?
Cross department teaming and collaboration
Bridging collaboration gaps and driving better teaming is something we continuously focus on with the goal of delivering a truly great client experience.