Iron Mountain Employee Reviews
Out of 977 Iron Mountain employee reviews, 85% were positive. The remaining 15% were constructive reviews with the goal of helping Iron Mountain improve their work culture. The Admin team, with 100% positive reviews, reports the best experience at Iron Mountain compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 44% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Respect and value other people
Review from HR Dept
Everything out of leadership's mouth is lip service. They practice not one thing they preach.
Review from HR Dept
utilizing current mid level and directory level leaders in organizational decisions
Review from Sales Dept
Having a vision that we're staffed and supported to follow through on. Not constantly derailing work by pulling in new special projects and then expecting the original work to somehow magically be done anyway. Not requiring an unreasonable amount of work that can't be done within work hours.
Review from Product Dept
Recognizing achievements...longevity, accomplishments such as maintaining a safe working environment. pay that increases when responsibilities increase.
Review from Operations Dept
Why do you feel undervalued and what would make you feel better about your compensation?
To provide industry-specific compensation that retains great talent and fosters motivation, IRM should conduct thorough market research to understand prevailing salary benchmarks and industry standards.
Review from Product Dept
I have taken on extra duties but without extra pay.
Review from Operations Dept
the amount of work and responsibility vs. pay. improve the monthly salary received.
Review from Finance Dept
A large pay increase would help.
Review from Operations Dept
Many peers in the other companies of similar size make a great deal more.
Review from Marketing Dept
What do your coworkers need to improve and how could you work together better?
The overall knowledge and capability
Review from HR Dept
Some need to show that they care about the work that they are doing and others don't really understand how to do the job they were hired to do.
Review from HR Dept
Stop pretending that you deliver value. Being busy is not the measure that we should be looking at.
Review from HR Dept
Sadly not all are aligned or work with me and my team - we need to be one team in order to ensure collectively we provide and delvier the best service to our customers
Review from Operations Dept
tener mas compromiso a la responsabilidad y consentracion para evitar reprocesos
Review from Product Dept
What needs to change to make the company culture better?
All departments should co-work as a team with the same goals
Review from HR Dept
Change management, better communication from the executive leadership (we do not have any global Townhalls). Also at times questionable behaviours are tolerated.
Review from HR Dept
Less burocracy in IT process
Review from Operations Dept
Clean house, from the board of directors thru the director level.
Work life balance , relevant management
What would you improve about your company's interview process?
They need to be more honest
Review from Operations Dept
Interviews are read from a generic script by a supervisor who picked the short straw that day.
Supervisors treat doing interviews as a waste of their time.
Review from Customer Support Dept
Let US employees keep their jobs
Review from Customer Support Dept
I wouldn't. They'll outsource all our jobs in 12 months.
Review from Customer Support Dept
What's going wrong and how can it be improved?
Management continues to pile on additional work making it not possible to complete in the alloted 8 hours.
Review from Marketing Dept
I don't have any idea of where my career can grow, what's available to me for development, and how I impact others.
Review from HR Dept
The work environment is annoying and frustrating
Review from HR Dept
Clear goals from top to bottom. This is the worst company I have worked for in terms of goal setting.
Review from HR Dept
The lack of co-worker support - most days feels like a battle as opposed to coming together to deliver the best services for our customers
Review from Operations Dept
What would you most like to see improved at your company?
I would like to be paid more inline with similar positions in other companies of this size