Lancer Worldwide Claimed Company
Lancer is the leader in global beverage dispensing equipment, established in 1967
in San Antonio, Texas. Through quality and a passion for innovation, Lancer creates
products that generate profit for its customers globally and gives them a distinct advantage in the marketplace. Lancer is a subsidiary of Hoshizaki Corporation, one of the world's largest suppliers of commercial kitchen equipment. Lancer maintains sales and manufacturing facilities in the United States, Mexico, Australia, New Zealand, China, Asia and the United Kingdom. read more
Lancer Worldwide Company Culture
Lancer Worldwide Culture
This score is derived from employee ratings & reviewsChoice Employer
A
4.6/5
Lancer Worldwide CEO
Top 5%Top 5% of Similar Size Companies on Comparably
Matthew Whitener
86 /100
See More
Diversity at Lancer Worldwide
Top 15%Top 15% of Similar Size Companies on Comparably
A-
Diverse employees at Lancer Worldwide have rated Team, CEO Rating, and Happiness as the highest categories they have scored
Women at Lancer Worldwide
Top 25%Top 25% of Similar Size Companies on Comparably
B
Women at Lancer Worldwide have rated Happiness, Team, and Office Culture as the highest categories they have scored
Lancer Worldwide eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Top 5%Top 5% of Similar Size Companies on Comparably
Recommend to a Friend?
61
Lancer Worldwide employees are 61% more likely to recommend Lancer Worldwide as a great place to work
| 71% | Promoters |
|---|---|
| 19% | Passives |
| 10% | Detractors |
Working at Lancer Worldwide
Working at Lancer Worldwide is rated highly by 565 employees, across various culture dimensions. Lancer Worldwide employees are most satisfied about CEO Rating, Executive Team, and Happiness categories, putting Lancer Worldwide’s culture in the Top 10% compared to similar sized companies on Comparably and in the Top 15% compared to other companies in San Antonio, TX. See below in detail how working at Lancer Worldwide was rated by employees.
Overall Company Culture at Lancer Worldwide
A
Overall Company Culture at Lancer Worldwide is rated A
Last updated months ago
Top
10%
Lancer Worldwide ranks in the Top 10% of other companies on Comparably with 1,001-5,000 Employees for Overall Company Culture Score
Lancer Worldwide Employee Reviews
Out of 2932 Lancer Worldwide employee reviews, 89% were positive. The remaining 11% were constructive reviews with the goal of helping Lancer Worldwide improve their work culture.
| Positive Reviews | 89% |
|---|---|
| Constructive Feedback | 11% |
Positive Reviews From Lancer Worldwide Employees
- What is most positive about the culture and environment at your company?The walls are super super white like a psych ward. It makes it look very clean.
- What do you like best about the leadership team?They seem to be approachable
- What are some of the best things about your team?They are open to help when needed
Constructive Feedback From Lancer Worldwide Employees
- What does the leadership team need to get better at?Always pie in the sky ideas and always a lack of execution
- What do your coworkers need to improve and how could you work together better?Severe lack of cohesion, I can’t even
- What's going wrong and how can it be improved?I was a super happy person when I started here a few years ago. I’m not exactly sure what changed in the middle of 2023, but there was a definite cultural shift both on my local
Lancer Worldwide Company Information
Lancer Worldwide Company Overview
Lancer is the leader in global beverage dispensing equipment, established in 1967 in San Antonio, Texas. Through quality and a passion for innovation, Lancer creates products that generate profit for its customers globally and gives them a distinct advantage in the marketplace. Lancer is a subsidiary of Hoshizaki Corporation, one of the world's largest suppliers of commercial kitchen equipment. Lancer maintains sales and manufacturing facilities in the United States, Mexico, Australia, New Zealand, China, Asia and the United Kingdom.
Lancer Worldwide was founded in 1967 and its current CEO is Matthew Whitener. Since its inception 59 years ago, Lancer Worldwide has grown to 1300 employees.
Lancer Worldwide Mission, Vision & Values
Lancer Worldwide Mission Statement
To be the global leader in beverage dispensing equipment and technology while responsibly satisfying the thirst of billions.
Lancer Worldwide Vision Statement
Our purpose is to help create moments of joy for thirsty people around the world
Lancer Worldwide Values
- Social Responsibility: Make a measurable, positive impact and leave a better world for future generations
- Commitment & Execution: Unwavering desire for excellence, no matter the obstacles
- Servant Leadership: Empower others with integrity, enthusiasm, and a passion for success
- Continuous Improvement: Explore new ways to improve and deliver elevated performance
- Integrity & Compliance: Build trust through responsible and disciplined actions and honesty
Sustainability and Corporate Social Responsibility at Lancer Worldwide
We, the Hoshizaki Group, aim to realize a sustainable society and increase our corporate value through business activities, based on our management philosophy, “to be an ‘evolving company’ that can contribute to our customers and society.”
As a global company, we will respect human rights and strive to mitigate environmental impact throughout our operating businesses and supply chain and contribute to the environment and future generations.
At Lancer, social sustainability is at the heart of our manufacturing operations. We are committed to fostering a safe, inclusive, and equitable workplace while positively impacting the communities we serve. Our initiatives focus on fair labor practices, community engagement, and promoting diversity and inclusion, ensuring that our growth benefits both our business and society at large.
| Website | www.lancerworldwide.com/ |
|---|---|
| Founding Date | 1967 |
| Tel | 210-310-7000 |
| Company Status | Private |
| Jobs | www.lancerworldwide.com/careers/ |
| Social Sites | |
| Headquarters | |
| San Antonio HQ | 6655 Lancer Blvd San Antonio, TX 78219 United States of America |
| Australia HQ | Australia Australia |
| Mexico HQ | Mexico Mexico |
| Europe HQ | Europe Europe |
| China HQ | China China |
We won the Pinnacle Award! We’re proud to be one of only nine companies in San Antonio to receive ReWorksSA’s Pinnacle Award, recognizing our commitment to sustainability and environmental responsibility!
Lancer Worldwide: Mexico Open House 2024
Lancer Worldwide has partnered with CAST STEM High School, providing life-changing internships and opportunities for CAST students.
This March, Lancer Worldwide proudly honors the achievements of our Strong-Willed Women organization—a program dedicated to empowering and developing future leaders. From attending the YWCA San Antonio Women of Influence Luncheon to hosting an inspiring talk with Bonita Owens, we continue to uplift women in their careers and leadership journeys. As we celebrate Women's History Month, we remain committed to fostering growth, inclusion, and equal representation for women at all levels. Let’s continue to support and uplift one another!
Throughout October, our community came together to support breast cancer survivors, fighters, and those still facing the challenge. Thank you to all who participated and donated—your kindness and dedication inspire us in the fight for a world without breast cancer.
Giving back to our community is at the heart of what we do! Huge shoutout to Melissa and the team for their dedication and generosity in supporting Haven for Hope. We’re proud to have such passionate individuals making a difference.
A big thank you to the students of St. Mary's University for visiting us! We truly appreciate your time, curiosity, and thoughtful engagement. It was a pleasure sharing insights and learning together. Wishing you all the best in your journey, and we look forward to future opportunities to connect!
We’re honored to support workforce development and help connect skilled graduates with opportunities in manufacturing. Excited to welcome talent to the Lancer team!
Lancer Worldwide Employees
Lancer Worldwide has 1300 employees in 5 locations. 565 employees at Lancer Worldwide have reviewed Lancer Worldwide across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.
Overall, the 565 Lancer Worldwide employees give their leadership a grade of A+, or Top 5% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at Lancer Worldwide are pleased with their total compensation at Lancer Worldwide, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at Lancer Worldwide are extremely happy with their team. 565 Participants grade the quality of their coworkers an A+. The majority believe the meetings at Lancer Worldwide are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at Lancer Worldwide believe the environment at Lancer Worldwide is positive. Most Participants believe the pace of work at Lancer Worldwide is comfortably fast. About 21% of the employees at Lancer Worldwide work 8 hours or less, while 2% of them have an extremely long day - longer than twelve hours.
Overall, the employees at Lancer Worldwide are extremely happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
A Day in the Life
A Day in the Life
Lancer Worldwide employees generally work 9.8 hrs a day
Work Hours
A Day in the Life
Employees at Lancer Worldwide report the work pace is comfortably fast
Work Pace
A Day in the Life
93% of Lancer Worldwide employees look forward to interacting with their team every day
Coworkers
A Day in the Life
Lancer Worldwide employees most often take 10-15 paid vacation and sick days each year
Perks & Benefits
A Day in the Life
90% of Lancer Worldwide employees report they are happy with their work life balance
Work Life Balance
A Day in the Life
Lancer Worldwide employees typically get valuable feedback on how to improve at work Every Week
Feedback
A Day in the Life
92% of Lancer Worldwide employees call their work environment positive
Environment
Joining Lancer Worldwide - Employee Onboarding
The prevailing opinion from employees about joining Lancer Worldwide is that the company was prepared on their first day. Lancer Worldwide employees concluded that their overall onboarding experience was positive. 100% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
Lancer Worldwide KPIs and OKRs
At Lancer Worldwide 50% of employees think their department KPIs and OKRs are clear. Employees’ understanding of Lancer Worldwide's KPIs and OKRs is essential for its success. Out of 565 Lancer Worldwide employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 531 have said yes.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
Lancer Worldwide CEO & Leadership
86 /100
Lancer Worldwide CEO Awards and Recognitions
Lancer Worldwide’s CEO Matthew Whitener started in this role in 2021. Matthew’s approval rate is in the Top 5% of all CEOs of similar-sized companies on Comparably, and in the Top 5% compared to the CEOs of all other companies in San Antonio, TX. With a high CEO score, Matthew Whitener has won the Best CEOs in 2025. Lancer Worldwide’s CEO is highly regarded especially by employees in the Product department, employees with Entry Level experience, and employees in the Admin department. However, African American/Black employees, employees in the Engineering department, and Caucasian employees have a less favorable view of the CEO and believe there is room for improvement. Under Whitener’s leadership, Lancer Worldwide employee respondents are most happy about their Executive Team and the company’s Happiness. Gender and Professional Development are two areas, according to respondents, where Lancer Worldwide could stand to see real improvement.
Lancer Worldwide Leadership
The Lancer Worldwide Executive Team is rated an “A+” and led by CEO Matthew Whitener, EVP, Operations Scott Adams, and EVP, Global Sales & Marketing Marc Phillis
Matthew Whitener CEO / President
Matthew Whitener serves as the CEO / President of Lancer Worldwide.
Scott Adams EVP, Operations
Scott Adams serves as the EVP, Operations of Lancer Worldwide.
Marc Phillis EVP, Global Sales & Marketing
Marc Phillis serves as the EVP, Global Sales & Marketing of Lancer Worldwide.
Wally Perez VP, Finance & Compliance Officer
Wally Perez serves as the VP, Finance & Compliance Officer of Lancer Worldwide.
Dom Salvato VP, Engineering & Innovation
Dom Salvato serves as the VP, Engineering & Innovation of Lancer Worldwide.
John Hawkins VP, Sustainability
John Hawkins serves as the VP, Sustainability of Lancer Worldwide.
Becky Dubose VP, Brand & Channel Marketing
Becky Dubose serves as the VP, Brand & Channel Marketing of Lancer Worldwide.
Michael Courbis VP, Global Accounts
Michael Courbis serves as the VP, Global Accounts of Lancer Worldwide.
Omar Villa Director, Global HR & Safety
Omar Villa serves as the Director, Global HR & Safety of Lancer Worldwide.
Diversity & Inclusion at Lancer Worldwide
Diverse employees at Lancer Worldwide score the company 80/100 across various culture categories, placing Lancer Worldwide in the Top 15% of companies on Comparably with 1,001-5,000 Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at Lancer Worldwide across various culture dimensions.
We are all different and unique, but we stand together as one with respect and inclusivity – contributing to our customers, our people and our society
Ranked Culture the Highest
Ranked Culture the Lowest
Lancer Worldwide Perks & Benefits
StongWILLed Women's Network, Birthday Lunches, Anniversary Celebrations, Holiday Celebrations, Contests, Free SWAG
Health & Wellness
- Dental Insurance
- Vision Insurance
- Health Insurance
- Life Insurance
- Gym Membership / Reimbursement
Paid Time Off
- PTO / Vacation Policy
- Paid Holidays
Financial Benefits
- 401K / Retirement Plan
- Performance Bonus
- Tuition Reimbursement
Lancer Worldwide PTO
Lancer Worldwide's PTO and Vacation policy typically gives 10-15 days off a year. Lancer Worldwide's benefits and PTO Package averages to represent a $500 -$1000 cash value per month.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
Frequently Asked Questions regarding Lancer Worldwide
What is Lancer Worldwide address?
Lancer Worldwide location is at 6655 Lancer Blvd
Who is the CEO of Lancer Worldwide?
Lancer Worldwide CEO is Matthew Whitener, their score by employees is 86
What is Lancer Worldwide eNPS?
The eNPS for Lancer Worldwide is 61
How many employees work in Lancer Worldwide?
Lancer Worldwide has 1300 employees
What are the benefits at Lancer Worldwide?
Lancer Worldwide perks and benefits are Dental Insurance, Vision Insurance, Health Insurance, Life Insurance, PTO / Vacation Policy, Paid Holidays, 401K / Retirement Plan, Performance Bonus, Gym Membership / Reimbursement & Tuition Reimbursement
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