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We are constantly understaffed in the BOH and FOH. Our GM makes us feel guilty for calling out when we are sick. We have WAY TOO MUCH side work! We can never find any managers in the building when we need something. The hosts are not properly trained when it comes to seating the restaurant.
What makes you most happy at work?
My coworkers make me the happiest.
What is most positive about the culture and environment at your company?
The employees are what make the environment positive. We try to make each guest have a wonderful experience.
What are some of the best things about your team?
My coworkers are amazing people and help out a lot. They understand what teamwork is. They are positive, upbeat, and understanding.
What did you like most about the interview process?
I already knew several employees at the restaurant so the manager(s) who interviewed me already had a positive image of me in their mind. I was hired on the spot.
What does the leadership team need to get better at?
They need to be more present and more willing to visit the tables and handle customer complaints. It would make the employees feel better if they would be more helpful when we need something.
Why do you feel undervalued and what would make you feel better about your compensation?
I am paid $5.25 an hour and I tip out AT LEAST 4% of my sales. It would be helpful if we didn't have 2 hours of sidework at the end of the night, while I'm only making $5.25 an hour during that time and not making any tips. I would feel better if we made $10 per hour while doing sidework.
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