LegalZoom Employee Reviews
Out of 511 LegalZoom employee reviews, 86% were positive. The remaining 14% were constructive reviews with the goal of helping LegalZoom improve their work culture. The Marketing team, with 100% positive reviews, reports the best experience at LegalZoom compared to all other departments at the company. The Legal team offered the most constructive feedback, with 29% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
I love working for LegalZoom and would be proud to recommend this company.
Review from Customer Support Dept
What do you like best about the leadership team?
everything is great, no complaints
Clear mission, and goals that align to that mission.
Review from Marketing Dept
They are always open and available for 1:1 meetings, very approachable, and friendly
Review from Marketing Dept
I feel heard and my leadership team does regular business and development check ins.
Review from Sales Dept
I would say I'm indifferent
What does the leadership team need to get better at?
Transparency in goals / bonus metrics; Career and professional development opportunities; Accountability for upper management
Review from Legal Dept
Better pay, let every employee be completely remote, not having mandatory overtime for the majority of the year, investing in better employees instead of outsourcing to STI, more sick leave/vacation, stop giving then taking away perks (such as lunch, wellness week), listen to employees more
LegalZoom Leadership has displayed a pattern of hiring outside the company for key roles. It seems Leadership prefers that you have a background that includes working for Amazon, as opposed to actual understanding of LegalZoom's products, practices, and processes.
Review from Product Dept
Well first of all this isn't my aniversary. Secondly, one of your outgoing managers told me my contribution to this company was insignificant (maybe because his team lost a competition due to my contributions). Thirdly there is no acknowledgement of what an employee is good at, where they might do r
Review from Customer Support Dept
Employee wages do not reflect the current market & are not competitive enough to retain talent. Current Leadership shows a fundamental lack of understanding related to the products LegalZoom offers & processes necessary to create them. Compliance, fee management, and product quality suffer from this
Review from Product Dept
What is the best part about your compensation package?
the time off we get
Great health insurance options to choose from. LegalZoom has the best insurance I've ever had.
Review from Marketing Dept
Annual bonuses, raises, and competitive pay.
Review from Marketing Dept
Length of Maternity Leave and Remote First
Review from Sales Dept
that we have paid insurance
Why do you feel undervalued and what would make you feel better about your compensation?
My years of experience in this field, expertise, and the dedication to work deserves more than the amount I'm being compensated for.
Review from Admin Dept
Colleagues providing the same or lower quality of work are paid more; More opportunities to advance and grow professional skills
Review from Legal Dept
Definitely undervalue - the only way to feel better is if LegalZoom gave a fair wage. Every time employees bring up the fact that we're underpay LegalZoom just skirts the issue with "well we pay for your health insurance" and "working remote is a benefit" - a lot of employees are required in office.
Higher base pay with the new alignment of the sales organization. Technology had been a thorn in Salesforce side for some time. Maybe invest in higher qualified SF Administrators. When SF does not work LZ loses money and so do we but nothing gets adjusted (quotas) for the downtime of technology.
Review from Sales Dept
I do feel valued as an employee, but I am upset with some changes that have happened in the past year. Specifically confused as to why they took away our wellness week.
Review from Customer Support Dept
What are some of the best things about your team?
my direct co workers and I work as a team and show initiative
Roll up your sleeve attitude.
Review from Marketing Dept
Always open to helping out, problem solving as a team, and encouraging growth.
Review from Marketing Dept
They become more than co-workers. We are also friends
Review from Sales Dept
theyre nice and dont dead name me unlike the company email constantly
What do your coworkers need to improve and how could you work together better?
Not coworkers but management needs to do a better job with the quality of workers they hire. Seems like we hire a lot of people who either don't know how to work hard
Better communication and transparency at mid levels. We hear things at the corporate level from the C-staff, but all the intermediate levels are basically silent.
Review from Engineering Dept
If better training was provided. The current bonus pay system encourages certain (not all) coworkers to cherry-pick what orders they work to maximize their bonus pay and prevent rejections that will take away from bonus pay. This is not monitored so some of us are left to pick up the slack.
I do not feel like many are relatable and do not bring their authentic selves to work. It's as if work them and personal them are two completely different people.
Review from HR Dept
What is most positive about the culture and environment at your company?
Even though remote we still interact
Everyone is friendly, open to discuss things and excited about the work.
Review from Marketing Dept
Remote first company. Always opportunities to learn something (benefits, monthly initiatives like mental health & linkedin learning)
Review from Sales Dept
We are all supportive of each other and there is a diverse work environment.
Review from Customer Support Dept
the sense of comfort and reliability
Review from Admin Dept
What needs to change to make the company culture better?
better communication. and more communication.
More opportunities to grow / develop professional skills; Accountability for those not pulling their weight
Review from Legal Dept
Actually do what you say - we write OKRs, but ongoing reviews don't happen and they aren't used in performance reviews.
Review from Engineering Dept
It does not feel like LegalZoom cares about our unit - our work demands have always been excessive and are always increasing. This leads to a stressful work environment where we're always focus on productivity and can't partake in any workshops.
What did you like most about the interview process?
Meeting the leadership team who was very energetic and inspiring.
What would you improve about your company's interview process?
presenting clear criteria for a job position, transparent payment
Review from IT Dept
What makes you most happy at work?
being appreciated for my hard work
Doing work I love to do, interacting with co-workers and creating new experiences and opportunities for our customers and employees.
Review from Marketing Dept
I enjoy interacting with my team and having regular conversations about work and other topics
Review from Sales Dept
The peace I have within me.
Review from Admin Dept
Teamwork and collaboration , I love this team
Review from Customer Support Dept
What's going wrong and how can it be improved?
Pay / Accountability / Transparency / Opportunity
Review from Legal Dept
Again, more communication and transparency at the mid levels
Review from Engineering Dept
LegalZoom appears to be "Profits first" instead of people first. Production employees are forced to work excessive hours in office so LegalZoom can earn lots of money and not pass it on to their hardworking employees that moved the products/services.
300 characters is way too short to adequately explain. The short answer is that my responsibilities shifted in a way that I feel don't suit me particularly well, and now I'm tired constantly. I'm searching for a new position internally and externally.
Changes are inevitable part of life and i knew LZ had some changes but just in the last few months its been really difficult balancing work and home life, schedules etc..
Review from Sales Dept
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What would you most like to see improved at your company?
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