LensCrafters – I have waited over a month for a refund purchased 3 pairs of glasses for my wife and returned 1 now almost a month later still have not recieved a refund and can't get any help so I warn everyone they will not resolve the issue in store and Noone online has helped or at the call center

Our goal is we pride ourselves on unparalleled customer service. Whether it's our easy-to-schedule eye exams, or making sure you have all the help you need to find the perfect frames, we got you covered read more

EMPLOYEE PARTICIPANTS: 190

TOTAL RATINGS: 1486

CEO: Eric Anderson

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I have waited over a month for a refund purchased 3 pairs of glasses for my wife and returned 1 now almost a month later still have not recieved a refund and can't get any help so I warn everyone they will not resolve the issue in store and Noone online has helped or at the call center

Other Employee Reviews for LensCrafters

What do your coworkers need to improve and how could you work together better?

Assign more people in one shift to reduce workload.
Team review

What does the leadership team need to get better at?

optical knowledge and store training needs improvement
Leadership review from Sales Dept

What's going wrong and how can it be improved?

poor interactions with manager. poorly lead. not resourced well.
Outlook review from Sales Dept

Briefly describe your overall experience at your company

Learned a lot but was not treated well.
Review from Sales Dept

What does the leadership team need to get better at?

Understand that this business is not just numbers
Leadership review from Sales Dept

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I have waited over a month for a refund purchased 3 pairs of glasses for my wife and returned 1 now almost a month later still have not recieved a refund and can't get any help so I warn everyone they will not resolve the issue in store and Noone online has helped or at the call center

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