LensCrafters – Everything, nothing about their online services work. Chat technicians are completely useless and provide zero information about orders. Every time we call in there's a different explanation of what's going on with the order. Cancelling is just as painful. DO NOT USE THIS USELESS company.

Our goal is we pride ourselves on unparalleled customer service. Whether it's our easy-to-schedule eye exams, or making sure you have all the help you need to find the perfect frames, we got you covered read more

EMPLOYEE PARTICIPANTS: 190

TOTAL RATINGS: 1486

CEO: Eric Anderson

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Everything, nothing about their online services work. Chat technicians are completely useless and provide zero information about orders. Every time we call in there's a different explanation of what's going on with the order. Cancelling is just as painful. DO NOT USE THIS USELESS company.

Other Employee Reviews for LensCrafters

What do your coworkers need to improve and how could you work together better?

Assign more people in one shift to reduce workload.
Team review

What does the leadership team need to get better at?

optical knowledge and store training needs improvement
Leadership review from Sales Dept

What's going wrong and how can it be improved?

poor interactions with manager. poorly lead. not resourced well.
Outlook review from Sales Dept

Briefly describe your overall experience at your company

Learned a lot but was not treated well.
Review from Sales Dept

What does the leadership team need to get better at?

Understand that this business is not just numbers
Leadership review from Sales Dept

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Everything, nothing about their online services work. Chat technicians are completely useless and provide zero information about orders. Every time we call in there's a different explanation of what's going on with the order. Cancelling is just as painful. DO NOT USE THIS USELESS company.

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