LevelUp FAQs

Certain cards build in a 20% upcharge while the payment is still in pending, to account for tips left on food orders. When the charge settles, if you did not in fact leave that tip, it will not clear on your account. Certain merchants do this to prevent customers from seeing a $10.00 pending purchase settle as a $12.00 charge.

The LevelUp app currently supports Instant Billing (meaning you will be charged at the time of transaction) but several apps powered by LevelUp are on a Monthly Billing structure, the details of which are explained below.

The Basics:

For the first 30 days after your first transaction: Youre charged immediately after making a purchase.

After 30 days: Transactions are grouped together

Youre charged just once per month for the sum total of your previous 30 days worth of transactions.

New Users have a pre-set monthly limit of $150/month.

The Details:

There are absolutely no service fees or monthly charges for using the app. You're only ever charged for the items that you order. If you go a full month without making any purchases you will not see any charges on your billing date.

The $150 limit is not a cap on monthly spending, but simply a limit on how large an individual monthly bill can become before it's charged. Your limit will increase naturally over time.

If you make a purchase that carries your open balance over your limit you will be charged for the full balance on the day of that purchase.

You will then be charged on your regularly scheduled date for any additional purchases made between the early balance closure and your scheduled billing date.

Your monthly billing date will generally be the date you registered with the app - If youd like to change your monthly billing date please contact [email protected] and let us know what youd like to update your billing date to.

You will receive an automated receipt email after each individual purchase. If the purchase is part of a monthly bill that will be charged at a later date, the receipt will note this.

If the purchase will be grouped into a monthly charge, your current open balance will also be detailed on the emailed receipt.

LevelUp is a free app that enables you to pay with your phone. LevelUp also powers a number of other apps, branded specifically for some of our partner merchants, that have variouscustomized features.

Why should I pay with LevelUp?

Paying with your phone is fun, fast, and super convenient!

When you pay with LevelUp, you save money.

Pay with LevelUp every time you visit. As you do, you'll progress towards unlocking additional savings at that business. Theres no fine print. Theres no need to buy a deal, claim an offer or print anything out.

Ready to get started?

Download the free LevelUp app or visit www.TheLevelUp.com to join.

Register and link a valid form of paymentto get your unique LevelUp QR Code.

Head to your favorite LevelUp business and pay with LevelUp. To pay, scan your LevelUp QR Code at checkout. Youll get an instant email receipt and push notification detailing your purchase!

Resetting from the web:

Please visit www.thelevelup.com/login

You'll be able to reset your password from here since your app credentials are powered by LevelUp even if you don't have the LevelUp app

Click on 'Reset Password', which will prompt you to enter your e-mail address.

Once submitted, this will send you an automated e-mail with a link to reset your password (check your Spam folder if you don't see it right away).

Click the 'Reset My Password' button included in the email.

This will open up to a new window, which will allow you to reset and confirm a new password.

Please note that passwords must be at least 8 characters in length, for security purposes.

Resetting from the app:

After inputting your email address, tap the 'Forgot Password' button.

You'll be prompted to confirm your email address and click Submit.

Once submitted, this will send you an automated e-mail with a link to reset your password (check your Spam folder if you don't see it right away).

Click the 'Reset My Password' button included in the email.

This will open up to a new window, which will allow you to reset and confirm a new password.

Error Messages:

The email address or password provided is incorrect

Often this is caused by a typo. Note that passwords are case-sensitive. We recommend logging in on a computer (rather than a mobile device) via theleveup.com/login. Signing in on a computer via web browser often helps to avoid typos. If you are able to login on a computer but not on your app, this would indicate there has been a typo when attempting to login via the app. Please try again.

If you are consistently receiving a password error when logging in, even after resetting it multiple times, or if you received an Account Security Notification email stating your chosen credentials do not meet our security standards, please reset your password and ensure that the password you choose isunique to our platform and has not been used previously.

You've attempted to access this account too many times. It is now locked for one minute. Please try again later or email [email protected] for assistance

Please wait at least one minute and try again. Note that passwords are case-sensitive. If the message appears again, we recommend resetting your password on computer (rather than a mobile device). Typing your new password on a computer via web browser often helps to avoid typos. Once your password is reset, try logging into your app on your mobile device. If the error message persists, please respond to this message so that we may further assist.

Sorry, this device has attempted to log in to too many LevelUp accounts. Please email [email protected] for help:

It's possible we have more than one account for you in our system. Per our terms of service, we only allow one account per person. Please respond to this message so that we can further assist. If you know of any other email addresses that have been used to create an account, please list them in your response.

When setting your new password, be sure to use a password that is unique to your app account.

Our internal security team works day in and day out to ensure that your app is the safest way to pay. It is our commitment to you, our business partners, our users and everyone in between, to ensure that we set the golden standard for security in payments.

That said, we strongly encourage our customers not to re-use an email/password combination that has been used for an account with another service. It is best practice to use a strong and unique password rather than re-using a password from another account.

Successfully Reset Password

Once your password has been reset, wed also recommend resetting your QR codes as well (this is also a good step to take if you ever lose your phone).

Log in to your account at www.thelevelup.com/login

Once logged in, click on the 'Deactivate' tab on the left side of page (the Control Panel)

Click on 'Deactivate' next to any app that is listed as being associated with your account

Clicking Deactivate will generate a new QR Code for you to pay with and ensure that your old QR Code will no longer work. It will also log out your account on all devices. You can get your new QR Code by logging into your LevelUp-powered app again.

Related article:

What Measures Does LevelUp Take To Ensure Security?

To deactivate your account and remove all information associated with your account from our platform, please take the following steps:

1.) Log into your control panel here using your app login credentials: https://www.thelevelup.com/login

2.) Select the "Account" tab

3.) In the bottom right corner of the next screen, select the "Deactivate Account" option (underneath the password reset option)

4.) You will then just need to re-enter your email address associated with your account and click the "Deactivate Now" button. This will confirm your account deactivation by removing your information entirely from our platform. If you deactivate your account, you will lose any accrued progress, credits and gift cards. Any outstanding balance will be charged to your linked credit card.

If you have a question about a ready-time, ordered from the wrong location, would like to make another change to an order, or would like to provide special instructions for your delivery order, please call the store you ordered from directly.

If you would like to request a cancellation of or refund for your order, please contact the store you ordered from directly.

For any questions or concerns about the rewards program or app please let us know and we'll be happy to help!

Global Credit is just like regular credit, except that it's even more awesome. You can spend Global Credit at ANY business that accepts LevelUp. This makes Global Credit a bit more valuable than regular credit, so we only apply it to your purchase after all of yourbusiness specific credit has been used.

You can check out how much Global Credit you have by logging into the LevelUp app and going into Settings. Your global credit is the first statistic under Usage.

The quickest way to resolve a charge for an incorrect or canceled/duplicate transaction is to contact LevelUp support at 855.538.3542 or [email protected]. Unfortunately, opening a formal dispute with a third party arbitrator (such as issuing a chargeback through your cards issuer) means that we must undergo a mandatory arbitration process, during which your account will not be available for new purchases. This is often a lengthy process (weeks to months) that includes multiple parties outside of LevelUp, but can be expedited by contacting your card issuer to drop the dispute.

Once we have received an update from your card issuer that the dispute has been dropped, we will be back in touch to let you know that your account has been reactivated for use. If the dispute has been dropped and the duplicate transaction in question has not been refunded at that time, please let us know and we'd be happy to refund you.

If you have any other questions, please contact us at 855.538.3542 or [email protected].

LevelUp powers many different apps for ordering food, so if you placed an order with a LevelUp powered app and your card fails, well send you an email notification. This generally means that your card has either expired, been canceled, has insufficient funds or is no longer valid for another reason.

If you receive that notification, you should visit Settings in your app to remove the invalid card and add a new one. Without a valid card on file, you won't be able to pay with LevelUp.

If you believe there are no issues with your card, please contact your bank for more information as to why your transaction was declined.

Also, if you run into any issues updating your payment method, check out our article here for assistance.

If you have additional questions about managing your account, check out this section of our FAQs.

If you're still at the business:

Have the business refund you and redo the transaction for the correct amount.

If you're no longer at the business:

Touch base with the business directly to receive a refund, as they will be the ones to provide it.

If you have troubles getting in touch with them, send us a Support request from the app or email ([email protected]) from the email address tied to your LevelUp account with the following information:

Date and time of purchase, amount of purchase, business it occurred at and reason for the refund.

Best number to contact you (in case LevelUp or the merchant requires additional information).

If you made an order but werent able to scan your app at the time of the transaction, we may still be able to add your rewards progress to your account depending on the merchant.

Just shoot us an email at [email protected] with the following:

A photo of the receipt from your order

The reason you werent able to scan your app

If youdon'thave a receipt, please send us a screenshot of your bank statement (making sure to crop out any sensitive information) showing the amount of the transaction.

The LevelUp app is available free for Android. Download it today!

App Features:

LevelUp QR Code: To pay, simply scan this code at any business that accepts LevelUp for in-store payment

Tip: Before you scan your LevelUp QR Code, slide left or right to select the percentage tip you'd like to leave.

Instant Receipts: With each transaction, youll get a digital receipt via email, as well as a push notification. Transaction not familiar? Simply reply to the email and our support team will help out ASAP!

Places: To explore all of the places that accept LevelUp, tap the Order Ahead button

In-Store: All the places you can pay with LevelUp at in person are listed in order of how close you are to them

Tap on a location to view its address, contact info, and any rewards you have at the location

Order Ahead: Submit orders for pickup so that you can arrive at your selected location to find your order prepared, paid for, and ready to go.

Tap on a location to order ahead, view its address and contact info, and see any rewards you have at the location

Settings: Explore your account and app settings by clicking the profile icon on the home screen.

Transaction History: A list of the date and full order total for every transaction you've made. Tap on any of these individual line items to see additional details about the purchase (such as the time, store address & any credit that was applied to your purchase)

Profile: Update your preferred email address, password, etc.

Payment Method: Select your payment method & payment preference

Change Payment Method: Add a debit card, add a credit card, or remove your current payment method (please note: you must have a card linked to pay with the app if you do not have a LevelUp gift card or preload balance)

Choose Your Color: By default the LevelUp scanner will briefly glow green after you scan your LevelUp QR Code to indicate your QR code was read successfully. Green not your color? No worries, you can change it up!

Log Out: This one speaks for itself! If you log out you will be required to enter your email & password before you can transact again

Report an Issue: Get in touch with our Support Team!

How LevelUp Works: A brief description of how to use the app to pay & earn rewards

About LevelUp: Our Security policy, Privacy Policy, & Terms of Service

Recommend a Business: Want a business to start using LevelUp? Let us know and we'll reach out to them!

You can manage your payment method(s) from the LevelUp & LevelUp powered app(s) or the Control Panel online.

From the app:

Open the LevelUp or LevelUp powered app and login

Open Settings > Payment Method

If one was already selected, your current default Payment Method will be shown

If one has not yet been added, it will ask that you add one by selecting 'Change Payment Method'

Tap the 'Change Payment Method' button

Select Any Debit Card, Any Credit Card (or Sprint Bill, where applicable)

If Debit or Credit Card was chosen, fill in your card information (or scan your card in!) and then tap the 'Link Card' button

Once added, it will be made your default Payment Method and will be shown on the main Payment Method screen

From the web:

Login to your account at www.thelevelup.com/login

Click Control Panel in the top right panel

Click Payment

To remove a card, click 'Remove' to the right of the card and confirm

To add a new card, click 'Add New Card,' fill in your card information and click 'Add New Card' again

Please note that removing all payment methods will prevent you from transacting. If you have an open balance when you try to remove your default payment method, it will produce an error. If you are on our monthly billing schedule your monthly bill must be closed before removing your default payment method.

Depending on the Payment Preference chosen, the payment method that is shown will be charged for all transactions within a monthly billing cycle or for any reloads, as applicable, on an account.

Occasionally, your preferred LevelUp appwon'twork. This can be caused by a range of things, from a missing or pending update, to the app not being able to access necessary services on your device. Utilizing the below steps, youll be able to fix nearly any issue that comes your way!

The App Stops Working (Various Error Messages; Blank Screens; Infinite Loading)

The most common cause of an app error is a missing or pending update. When the app is out of date -- because its calling on information thats no longer accurate -- it can result in timeouts, missing or incorrect information, blank pages, or confusing error messages. To resolve these errors, please delete and reinstall the application. If the issue persists, please restart the device youre using to check for system updates.

A similar cause for these errors is an inconsistent network connection. If possible and if the reinstall doesn't work, please also try changing networks (from data to WiFi or from WiFi to data).

The App Loads Locations out of Order or Doesnt Load Locations at all

When the app is downloaded, it requests access to your devices location services. If that permissionisn'tgranted, the app will still function for in-store orders and will try to function for order ahead orders, but, because it doesnt have access to the tools necessary to complete some of those functions, may occasionally timeout, load locations out of order, or load a blank page. To fix this, either delete and reinstall the app and allow permissions for location services upon reinstall, or manually turn on location services by going to the devices settings, selecting apps, selecting the app in question, then turning location services on.

The App Scan Feature Returns Blank or Black Page

When the Scan feature (currently used for loading gift cards into some LevelUp apps) doesnt open a camera and instead returns a blank or black page, it means the app doesnt have permission to use the devices camera. To fix this, either delete and reinstall the app and allow camera permissions upon reinstall, or manually turn on camera permissions by going to the devices settings, selecting apps, selecting the app in question, then the camera on.

The App Provides an error about my Account

Any account errors should identify how they can be resolved. If you have any questions, pleasedon'thesitate to reach out to our customer support team over at [email protected] !

These Troubleshooting Steps Didnt Work!

Ifyou'verun through all the above troubleshooting steps (delete / reinstall app, restart device, enable specific function in the phones settings), please reach out to us at [email protected] and include any relevant screenshots. If youcan'ttake a screenshot, please provide the error message word for word as it appears on your screen. Finally, please also include the following details about your device so we can replicate the issue on our end and devise a fix!

1) Device type (e.g. iPhone, Samsung)

2) Device model number (e.g. 5S, Galaxy S4)

3) Operating system (e.g. iOS, Android [with Gingerbread, Ice Cream, etc. if possible])

4) Operating system version number (e.g. 7.0.4, 3.0)

5) App version number (e.g. 2.4, 1.0.0)

6) Date issue occurred

7) Time issue occurred

8) Time zone or city in which issue occurred

To find the Android OS:

1) Hit the Menu button at the bottom of your screen.

2) Scroll down and tap Settings

3) Scroll to the bottom and tap About phone

4) Scroll to Android Version and take a look at the number thats printed right below it.

To find the iPhone OS:

1) Tap on the Settings icon.

2) Scroll down and tap General

3) At the top, tap About

4) Scroll to Version and take a look at the number thats printed to the right of it.

(If you are using the LevelUp App) To find the version of the app running on your phone:

1) Open the LevelUp app.

2) Go to Settings.

3) Scroll all the way to the bottom and take a look at the number thats printed.

Security is one of our highest priorities at LevelUp. If you do not recognize a transaction in your transaction history and/or emailed statement or you receive an emailed receipt for a purchase you did not make, take the following steps:

Step 1: Reset your password

For assistance resetting your password, see our article here.

Step 2: Deactivate your devices

Once your password has been reset, wed also recommend resetting your LevelUp QR codes as well (this is also a good step to take if you ever lose your phone).

Log in to your account at www.thelevelup.com/login

Once logged in, click on the 'Deactivate' tab on the left side of page (the Control Panel)

Click on 'Deactivate' next to any app that is listed as being associated with your account

Clicking Deactivate will generate a new LevelUp QR Code for you to pay with and ensure that your old LevelUp QR Code will no longer work. It will also log out your account on all devices. You can get your new LevelUp QR Code by logging into the app again.

Step 3: Contact Support

Please send us a Support request from the app (Settings > Report an Issue or Get a Refund) or reply to the email that details the transaction in question with the following information:

Disputed purchase (date it occurred, amount of purchase, business it occurred at)

Best number to contact you (in case we have other questions)

To log into your dashboard on our Enterprise Portal, head to www.thelevelup.com/dashboard. Use the same email and password to sign in that you used to create your LevelUp account.

If you do not yet have an account, clickSign Up at the bottom of the page.

If you have an account, but forgot your password, clickReset Password. You will be emailed a password reset link. Please use that link to change your passwordwithin 30 minutes. After 30 minutes, the link will expire, and you will need to navigate back to the Reset Password page.

Not sure what email your LevelUp account is under?ClickReset Password and enter the email address you think your account may be under. If you've got the right one, you'll receive a password reset link as normal. However, if your account is not under that email address, you'll receive an email telling you that we have no account for you under that email.

Need additional help signing in?Please reach out to [email protected] and one of our Enterprise Merchant Specialists will assist you!

For franchisees & store managers:

If you have logged into your dashboard on the Enterprise Portal, you should see all of the store locations your account has permission to access. However, if you find that one of your locations is missing, we encourage you to reach out to your corporate team, who can add the proper locations to your access!

For corporate teams:

To give another person access to a location in the dashboard, you must first have merchant-level permissions, or location-level permissions for that specific location. Log into the dashboard and click Settings in the left-hand column. Head intoManager Access Settings. If the person to whom you are providing additional accessalready manages another location, simply find their email in the list (alphabetical by name) and clickEdit to change their access.

If the person to whom you are providing location access does not yet have any permissions, click the orangeAdd New Managerbutton at the top of the page.

If you need additional assistance with setting up permissions, please reach out to your LevelUp technical brand manager.

You can pay with LevelUp at thousands of businesses nationwide!

Browse In App:Tap the Places icon on the home screen.[Note: This will only show you businesses near your GPS-targeted location.] Looking for more specific search tools? You can tap the map icon (iPhone, Android) to use an interactive map. You can also tap Filters at the bottom of the screen to zero in on a specific type of business.

Much like a credit card, LevelUp is a form of payment and therefore does not allow for fine print. Restricting the use of paying with LevelUp to specific items, days of the week, times of day, etc. would be similar to restricting the use of credit cards in the same way - this always creates a negative experience for your customers.Since LevelUp is used by your most loyal customers, we do not allow restrictions of any kind.

You can either refund the order directly from your LevelUp tablet, integrated POS system or online at the Business Dashboard. All refunds are full refunds. See below for details on how to handle partial refunds.

If you are using a non-integrated setup:

When a customer returns to your business to request a refund, start by heading over to your LevelUp terminal, opening the Merchant App and tapping History (it looks like a little clock in the upper right corner of your screen).

If the transaction occurred in the last few days, locate the transaction that you wish to refund and click Refund. This will refund the full transaction amount back to the customer's card (or to credit, if any was used).

If the transaction does not show under Transaction History (was not within the last few days), you'll need to refund from the Business Dashboard - see below for instructions.

If you are using an integrated setup:

Generally, a refund is the same way you refund any other payment form.

*The refund process will differ based on your POS system.

On the Business Dashboard:

Log into your Business Dashboard at www.thelevelup.com using your merchant credentials.

Click the Accounting tab>Transaction History.

Locate the transaction (using Filters, if needed) and click Refund.

Partial refunds:

Regardless of whether you are integrated or not,refund the full amount and then charge the difference between the original transaction total and the partial refund amount.

You will need the customer to be present with their LevelUp QR Code to process a partial refund.

Yes. In fact, its part of our terms of service, as registering a different email makes a second account and violates our one-account per user policy. Ifyou'vedone this by accident, no big deal! Please reach out to us at [email protected] with the email addresses used and well be able to help!

When you type an email already registered with LevelUp to a new LevelUp app, it will recognize your LevelUp account, request your password, then log you into that new app with the same LevelUp account information (birthday, payment method, etc). This is to prevent you from having to enter the same information in multiple places. Your LevelUp account is like a WiFi account where each different branded app you use is a device through which you access that WiFi: the first time you use that device (app), youll have to login to the WiFi (the LevelUp account).

This also means that updating the payment method on file in one LevelUp app updates it across the board, as its not the app youre updating, but the LevelUp account as a whole. This stands true for all account changes in a LevelUp powered app, be it the name, birthday, email address, payment preference, etc.

Finally, a lot of our partners put a lot of time and effort into their branded application. Because of this, theyll often offer rewards unique to that application that will not be offered in the general LevelUp app. Whenever a merchant offers a unique, branded app powered by LevelUp, we recommend transacting through it at that merchant instead of through the LevelUp app to get the most out of your rewards experience!

The new industry standard for security mandates that TLS 1.2 be utilized on the backend of all mobile apps. If youre receiving the error Please update your OS to support TLS 1.2 or greater or visit thelevelup.com/login to manage your credit cards., it means that your devices current operating system doesnt meet certain security requirements.

To add a new payment method, we recommend that users update their devices to the latest operating system. For older devices, this may not resolve that error. In those instances, you can update your card by signing into your account via LevelUps website and adding a new payment method.

Where and how do I update my banking information?

Log in to yourBusiness Dashboardat thelevelup.com using your merchant or location specific credentials (username and password)

ClickAccounting > Bank Accounts > Add New Bank Account

Add the bank account details and click 'Create Bank Account'

If you wish to set the newly added bank account as your business' default, then on the Bank Accounts page, click 'Default Bank Account' next to the one that you just added

If there are multiple bank accounts already added to your merchant dashboard, and you need to set specific bank accounts per location:

Click Settings > Locations

Click 'Edit' next to the location for which you need to set a bank account

Scroll down to the Payments section and select the proper bank account under the Payment Preferences dropdown menu

When finished, be sure to save your changes by clicking the 'Update Location' button!

How do I remove an old bank account?

While in the Dashboard, go to Accounting > Bank Accounts

To the right of the bank account click the 'Remove' option

Note: This needs to be completed by the primary contact on the Dashboard. LevelUp cannot make any changes to a bank account once it has been added to a merchant account.

Absolutely! When you pay with LevelUp, youll not only save money, but youll still earn credit card rewards just like you normally would.Just link any card you want and youll still get miles, cash back bonuses or points.If your card gives you bonus rewards based on categories (restaurants, for example), you may not receive the full bonus as LevelUp's category may be different from the merchant's.However, the rewards you'd get with LevelUp typically far outweigh any bonus you'd get from your credit card alone!

A lot of the merchants that join the LevelUp network do so after already having run a rewards program outside of LevelUp for a number of years. How the merchant manages this transfer to the new program is up to the merchant, and is sometimes handled completely outside of LevelUp! Most of the time, employees in the store ought to be able to explain how the rewards program will transfer over. That said, were included some of the most common ways merchants transfer old rewards programs to the new app below:

No Changes Made

Some merchants choose to keep their out-of-app rewards program and have the/a LevelUp app as just another offered payment tender. In situations like this, your previous rewards program will not be affected and will continue to function as intended!

Previous Program Moved to the New Program via email, Card or Phone Number

Rewards programs are always tied to some kind of unique information, most often being an email address, a loyalty card, or a phone number. If you registered or may have registered an email address with the previous program, we recommend signing up for the new rewards app with that same email, as thats often how your rewards transfer to the new app.

Alternatively, some apps offer a Migrate Points section where you can type in your previous loyalty card number or phone number, which will also move your rewards points over to the new app.

Help! I transferred my points, but Idon'tsee them or they didnt all transfer!

Occasionally, the new rewards app uses a different scale than the previous rewards program, which can account for temporary confusion (ie the previous program was spend $100 to earn $10, the new program is spend $50 to earn $5). Rest assured, the goal is often to move an equivalent point value to the new program.

If the pointsdon'tline up at first, please review the rewards page to ensure a) no credits were added instead of rewards progress and b) the rewards program migrated a proportional amount of progress (example if the program went from spend $50 / earn $5 to spend $100 / earn $10 and you were had recorded $25 thus far, your progress towards the next reward will correctly change from 50% to 25% with the change to the new program).

Ifyou'veconfirmed your progress hasnt transferred over correctly, or if you have any questions about the process, please reach out to us at [email protected] and well be happy to assist!

Check out https://www.thelevelup.com/developer for the most up-to-date information on LevelUp's API, Mobile SDK, POS and Online Ordering Integrations.

Should you have any further questions, reach out to us at [email protected] for help!

To view how much credit you have within the LevelUp app, head to Places and select a location from either the In-Store or Order Ahead tab. Then, visit the Rewards tab to see any rewards you have available at the location.

After each purchase you make, the credit amounts under 'Places' will refresh to show the new amount that you'll save, meaning the amount of credit that would be applied if you make a purchase there.

The "Other * tax or other one-off adjustments" section on our newly rolled out itemized receipts is a section both for tax as well as a placeholder for any menu item/ingredient/meal-adjustment that does not have item-level data in the point-of-sale, and as such cannot be broken out as a line item in the receipt.

If you feel as though you were incorrectly charged for an item, please contact the store you had transacted at directly.

Submission of a dispute involves a mandatory process that can take weeks to months before it's resolved. In order to restore your account, this process must be completed. The quickest way to resolve this issue is to contact your bank and instruct them to drop the dispute. If we receive an update from your card issuer that the dispute has been dropped, we will be back in touch to let you know that your account has been reactivated and we can look further into the disputed charge.

Here are some common reasons why a charge may have looked unfamiliar or inaccurate:

How does monthly billing work?

Why is there a recurring charge on my account?

If you made a mistake disputing your payment, the process can be expedited by contacting your card issuer to drop the dispute.

If your bank or card issuer has already reimbursed you for the mistaken dispute (i.e. the charge was valid), please just send us an email to [email protected] explicitly stating that you authorize a recharge, and include the amount of the recharge in your message.

There are a number of things you can do to get your customers engaged with your new mobile payment solution!See our highly recommended suggestions below!

Signage

Create customsignage!

When creating signage, include the phrases Download the app and pay with your phone.

Avoid putting dates on your signage so it can be used indefinitely.

For Full Service Restaurants:

Promotion in FSRs often relies less on signage on more on the relationship between the customer and their hostess & servers.

We recommend producing a promotional card to be placed inside menus and check-presenters. Table tents also work well.

However the most important form of promotion in an FSR is the server recommending your app to customers when reviewing the menu.

Website

Update your website (especially your mobile website if you have one) withinformation stating that you are now acceptingLevelUp.

Email Marketing

If you have an email list, you cansend an email announcing that you are accepting LevelUp and promote your First Visit Campaign, if you have one active. Also, the more campaigns you have active, such as reengagement and birthday campaigns, the more users are likely to visit your location!

Turn on Share Campaign Receipt Notifications

When a user transacts, they receive a receipt notification which can be customized to either request feedback, share an announcement, or even share existingcampaigns. By making the notification to share campaigns, this lets the customer share the same campaign to promote the reward which also promotes the business.

You can do this by going into the Dashboard > on the left select Add ons > Receipt notifications > Receipt notification type > Share campaign.

Beacon Messages

Beacon Messages are customized notifications that are sent to customers nearby who have their Bluetoothsettings turned on. Some custom messages remind users of any outstanding credits in their account for your location giving them an incentive to visit yourlocation. You can update beacon messages in the dashboard by going to Add Ons> Beacon Messaging.

Social Media

You should be talking it up on Facebook, Twitter, and Instagram!

Yelp

Update your Yelp description for each location, explaining that customers can pay with LevelUp. Doing so can encourage customers to download the app before visiting.

There are no paper receipts! When the LevelUp transaction is complete, the customer gets an instant email receipt. If the customer has push notifications enabled for their LevelUp app, theyll also get a notification, immediately confirming that the transaction has gone through.NOTE:Depending on your POS system, if needed, you may be able to manually generate a paper receipt like you would a closed out credit card receipt. Touch base with your POS rep or dealer for further assistance on this.

We've made it possible for you to easily change your email address in your app from your smartphone. Here are the instructions to updating your email address associated with your account:

Go to the app settings (the gear or profile icon at the top of your app screen)

Click the option to edit your account profile information

Navigate to your current email address and tap on it

Edit it to your preferred email address and tap "Update Account Information"

From now on, this email will be your new log-in username as well as the email address that you will receive all receipts and e-mails.

If you are using a non-integrated setup:

Ring up the full sale price in the POS system or register, with tax included

Have the customer scan theirunique QR code at the LevelUp scanner. Their QR code could be on a physical card or through the app.

The color will change on the scanner to indicate that the scan was successful.

Enter the final sale price on the tablet, including tax. Don't worry about calculating LevelUp credit; we will apply that for you.

Hit submit and confirm with the 'Transaction Completed' screen. This will charge the customer for the amount you entered. That's it!

Need to issue a refund? See our article about refunding transactions.If you are using an integrated setup*:

Ring up full sale price on POS system

Don't worry about calculating credit; LevelUp applies that automatically

Click tender button associated to LevelUp

When prompted on the POS, have the customer scan their QR code at the LevelUp scanner - it might be on a card or their phone

Push the LevelUp physical button, when applicable, to send the QR code to the POS

Order will automatically close out

*Processing LevelUp transactions will be specific to your POS system. If you need assistance, refer to setup.thelevelup.com.

What if the customer scans before I'm ready?

See our article about what to do if a customer scans too early.

Should I issue the customer a paper receipt?Not necessarily! Here are a couple reasons to not print a receipt:

It Might Not Be Accurate:The consumer's digital receipt will show what (if any) credit was applied. This credit includes credit that you might be funding as the merchant (throughcampaigns you are running) orcredit that might have come from LevelUp directly (we often give users global credit to spend anywhere) or that they received from elsewhere. Although the customer will get a digital receipt which outlines allcredit applied on their order, the physical receipt will not includecredit applied. For this reason, the receipt you would print out might actually not be accurate to the transaction from the customer's perspective.

Consumers Don't Expect It When They Pay With LevelUp:Consumers are used to not getting paper receipts when they pay with LevelUp because they always get digital receipts.

It's Faster:Not printing a receipt means time saved not waiting for the printer to print or handing it to the customer.

You Can Save A Tree:Not printing receipts is green! It reduces trash and "pocket clutter syndrome."

How do I account for credit and fees?

A complete summary of what transaction data you can access, how, and when can be found here.

You'll see payments appear on your statement within a few days after we've processed them. For most banks, you're likely to see the payment within 24 hours, but some banks can take longer.

We have two options for how you'd like the payments to appear grouped & ungrouped.

Grouped PaymentsWith this option, you'll see one ACH transfer hit your account that represents your net payment. Any fees or advertising credit redeemed by customers has already been removed from your payment before it's deposited.Ungrouped PaymentsBy choosing ungrouped payments, you'll see multiple ACH transfers on your account every day: an ACH credit representing your total sales, an ACH debit representing your net spent on advertising (if applicable), and an ACH debit representing the amount spent on interchange (if applicable).If you need to change this, you can do so at any time. Just contact us at [email protected].

To check on your outstanding rewards or credit in your account, go to the rewards section of your app. If you received a notification that you had credit butdon'tsee the credit in your account, it could be due to two reasons:

You must claim the reward by clicking the button in the email notification you received

The creditwon'tshow as a reward in your account, it will just automatically apply to your order

If you were expecting credit to apply to one of your orders but it didnt, please email us the following information to [email protected] so we can see what may have gone wrong:

A screenshot of the email or notification you received with the reward/credit

The date of the order where the credit didnt correctly apply

The amount of the transaction

Banking Rewards: Depending on your app, you may need to activate the reward by toggling it on. If the reward is turned off, itwon'tapply to your orders. To pause/unpause rewards, go to your rewards section and you will note on the right hand side of each reward there is a toggle. If the circle button is toggled to the right it will produce a green checkmark, meaning this reward will redeem on the next eligible purchase. If you toggle it to the left, it will go grey, meaning it will not redeem towards any purchase until it's toggled back on.

Creating a reward for a specific item to give a customer is easy and can be done right from your merchant dashboard! Just follow these steps:

Head to your merchant dashboard

Click Campaigns in the left-hand menu

Select + New Campaign

How to Create Email Alerts in the Custom Campaign Creator

Campaign Details

Type the name of the campaign in the field marked Campaign Name

Leave your company name under Company or Sponsor Name

Decide if this campaign will be for all locations

If this campaign will be for all locations then leave the box beside Select All Locations checked

If this campaign is specific to select locations then uncheck the box beside select all locations

Once the box is unchecked you will be able to click into the blank field under Participating Locations and a drop-down menu will appear with all available locations.

Reward Details

Select Item

Please note that if item tagging is notenabledthe item option will not be able to be selected. To enable item tagging please reach out to your account manager who will be able to further assist.

What is item tagging? Item tagging is the system that identifies items on your menu. For instance, lets say you have a menu with burgers and pizza on it, and you want to run a campaign for $1 off all burgers. All burgers in your menu will need to be tagged so that the campaign knows to redeem on them and not the pizza.

Guest Will Receive

Click into the dialogue box under Item and select the item(s) from the drop-down menu the guest will receive for purchasing the initial trigger item (chosen above)

In the case of the example picture, the guest will receive a 'Regular Burrito'

Under Max Redemption Value include the maximum price of the item included in the reward

Title and Description Details

In the text box under Reward Title put in the name of the reward that will be displayed to customers

In the text box under Reward description is where all the details of the campaign are going to be included and what the customer will see when they receive the email alert of the campaign. Some things to include might be:

When the reward can be redeemed

The expiration date of the reward

Locations where the reward can be redeemed (if the reward is location specific)

Redemption Details

Redemption Details

Under Redemption Time Window choose if the campaign will be redeemable for a consecutive time period or recurring specific windows

If it will be a consecutive time period (i.e 4/25 to 5/25)please select One Time

Select the start and end date/time of the campaign: this will determine exactly when the reward is able to be redeemed

If this rewardis able to be redeemed 5 to 7 pm between 4/25 and 5/25, fill out the time span as below:

In the example pictured above, the reward will only be redeemable between 5:00 pm to 7:00 pm on any day between 4/25 and 5/25.

If the reward should recur during specific time windows (i.e every day between 6 am and 9 am)please select Recurring

Select the...

Start Date: this will determine the first day that the reward is able to be redeemed

Start Time: the specific time of day the reward can begin to be redeemed

If it can be redeemed all day then set this to 12:00 am

If this reward should only be redeemable for a few hours during the day then select the time of day guests will be able to begin redeeming the reward

End Time: the specific time of day that the reward will no longer be able to be redeemed

If this reward can be redeemed all day then select 11:00 pm

If this reward should only be redeemable for a few hours during the day then select the time of day guests will no longer be able to redeem the reward

Recurring: this field determines how often this reward can be redeemed

Daily: guests will be able to redeem this reward daily

Weekdays: guests will only be able to redeem this reward on the weekdays

Weekends: guests will only be able to redeem this reward on Saturday and Sundays

Until: this field determines the last day that guests will be able to redeem the reward

In the example picture below, the reward will be redeemable daily between 6:00 am and 9:00 am from 4/25/2018 until 5/25/2018

Reward Visibility

In the box under Show Reward Details To Customer choose one of the below options from the drop-down menu:

As soon as campaign is run: this will allow guests to see the reward on their rewards page as soon as they receive it, even if it cannot yet be redeemed

Only during redemption time window: guests will only be able to see the reward when it is able to be redeemed

Select Campaign Recipients

In the drop-down menu under Campaign Recipients select either:

A pre-existing segmented customer list

For more information on creating a segmented customer list please visit " How to Create a Segmented Customer List "

Custom List

Load the file for the custom list using the Choose File button

Would You Like to Send a Campaign Email?

If guests should not receive an email alert regarding the reward, please select No and proceed to the Review section

If guests should receive an email alert regarding this reward, please refer to the article titled ""

Review

Review the information under Setup and Outreach

If all the information is as desired and the campaign is ready to be run, click the green Run Campaign button

If the campaign is not ready to be run, select the grey Save Draft & Exit button

Revisit the campaign at any time by clicking on Campaigns in the left-hand menu and then selecting Draft

Creating a reward for a specific item to give a customer is easy and can be done right from your merchant dashboard! Just follow these steps:

Head to your merchant dashboard

Click Campaigns in the left-hand menu

Select + New Campaign

How to Create Email Alerts in the Custom Campaign Creator

Campaign Details

Type the name of the campaign in the field marked Campaign Name

Leave your company name under Company or Sponsor Name

Decide if this campaign will be for all locations

If this campaign will be for all locations then leave the box beside Select All Locations checked

If this campaign is specific to select locations then uncheck the box beside select all locations

Once the box is unchecked you will be able to click into the blank field under Participating Locations and a drop-down menu will appear with all available locations.

Reward Details

Select Dollar

Guest Will Receive

In the field designated Reward Value determine the dollar amount of the reward

Title and Description Details

In the text box under Reward Title put in the name of the reward that will be displayed to customers

In the text box under Reward description is where all the details of the campaign are going to be included and what the customer will see when they receive the email alert of the campaign. Some things to include might be:

When the reward can be redeemed

The expiration date of the reward

Locations where the reward can be redeemed (if the reward is location specific)

Redemption Details

Redemption Details

Under Redemption Time Window choose if the campaign will be redeemable for a consecutive time period or recurring specific windows

If it will be a consecutive time period (i.e 4/25 to 5/25)please select One Time

Select the start and end date/time of the campaign: this will determine exactly when the reward is able to be redeemed

If this rewardis able to be redeemed 5 to 7 pm between 4/25 and 5/25, fill out the time span as below:

In the example pictured above, the reward will only be redeemable between 5:00 pm to 7:00 pm on any day between 4/25 and 5/25.

If the reward should recur during specific time windows (i.e every day between 6 am and 9 am)please select Recurring

Select the...

Start Date: this will determine the first day that the reward is able to be redeemed

Start Time: the specific time of day the reward can begin to be redeemed

If it can be redeemed all day then set this to 12:00 am

If this reward should only be redeemable for a few hours during the day then select the time of day guests will be able to begin redeeming the reward

End Time: the specific time of day that the reward will no longer be able to be redeemed

If this reward can be redeemed all day then select 11:00 pm

If this reward should only be redeemable for a few hours during the day then select the time of day guests will no longer be able to redeem the reward

Recurring: this field determines how often this reward can be redeemed

Daily: guests will be able to redeem this reward daily

Weekdays: guests will only be able to redeem this reward on the weekdays

Weekends: guests will only be able to redeem this reward on Saturday and Sundays

Until: this field determines the last day that guests will be able to redeem the reward

In the example picture below, the reward will be redeemable daily between 6:00 am and 9:00 am from 4/25/2018 until 5/25/2018

Reward Visibility

In the box under Show Reward Details To Customer choose one of the below options from the drop-down menu:

As soon as campaign is run: this will allow guests to see the reward on their rewards page as soon as they receive it, even if it cannot yet be redeemed

Only during redemption time window: guests will only be able to see the reward when it is able to be redeemed

Select Campaign Recipients

In the drop-down menu under Campaign Recipients select either:

A pre-existing segmented customer list

For more information on creating a segmented customer list please visit " How to Create a Segmented Customer List "

Custom List

Load the file for the custom list using the Choose File button

Would You Like to Send a Campaign Email?

If guests should not receive an email alert regarding the reward, please select No and proceed to the Review section

If guests should receive an email alert regarding this reward, please refer to the article titled ""

Review

Review the information under Setup and Outreach

If all the information is as desired and the campaign is ready to be run, click the green Run Campaign button

If the campaign is not ready to be run, select the grey Save Draft & Exit button

Revisit the campaign at any time by clicking on Campaigns in the left-hand menu and then selecting Draft

Creating a buy one get one reward for customers is easy and can be done right from your merchant dashboard! Just follow these steps:

Head to your merchant dashboard

Click Campaigns in the left-hand menu

Select + New Campaign

How to Create Email Alerts in the Custom Campaign Creator

Campaign Details

Type the name of the campaign in the field marked Campaign Name

Leave your company name under Company or Sponsor Name

Decide if this campaign will be for all locations

If this campaign will be for all locations, leave the box beside Select All Locations checked

If this campaign is specific to select locations, uncheck the box beside select all locations

Once the box is unchecked you will be able to click into the blank field under Participating Locations and a drop-down menu will appear with all available locations

Reward Details

Select BOGO

Please note that if item tagging is notenabledthe BOGO option will not be able to be selected. To enable item tagging please reach out to your account manager who will be able to further assist.

What is item tagging? Item tagging is the system that identifies items on your menu. For instance, lets say you have a menu with burgers and pizza on it, and you want to run a campaign for $1 off all burgers. All burgers in your menu will need to be tagged so that the campaign knows to redeem on them and not the pizza.

Guest Must Purchase

In the text box under Quantity to Purchase decide how many items a guest will need to purchase to trigger the BOGO reward

For a traditional BOGO put 1

Click into the text box under item and select the item(s) that will trigger the reward from the drop-down menu

Guest Will Receive

Click into the dialogue box under Item and select the item(s) from the drop-down menu the guest will receive for purchasing the initial trigger item (chosen above)

In the case of the example pictures, the reward is for BOGO burritos

Under Max Redemption Value include the maximum price of the item that will be redeemed with the BOGO reward.

Click into the dialogue box under Redemption Preference and select either Least expensive item or most expensive item

Least expensive item - the redemption value will be deducted from the least expensive

Most expensive item - the redemption value will be deducted from the most expensive

Title and Description Details

In the text box under Reward Title put in the name of the reward that will be displayed to customers

In the text box under Reward description is where all the details of the campaign are going to be included and what the customer will see when they receive the email alert of the campaign. Some things to include might be:

When the reward can be redeemed

The expiration date of the reward

Locations where the reward can be redeemed (if the reward is location specific)

Redemption Details

Under Redemption Time Window choose if the campaign will be redeemable for a consecutive time period or recurring specific windows

If it will be a consecutive time period (i.e 4/25 to 5/25)please select One Time

Select the start and end date/time of the campaign: this will determine exactly when the reward is able to be redeemed

If this rewardis able to be redeemed 5 to 7 pm between 4/25 and 5/25, fill out the time span as below:

In the example pictured above, the reward will only be redeemable between 5:00 pm to 7:00 pm on any day between 4/25 and 5/25.

If the reward should recur during specific time windows (i.e every day between 6 am and 9 am)please select Recurring

Select the...

Start Date: this will determine the first day that the reward is able to be redeemed

Start Time: the specific time of day the reward can begin to be redeemed

If it can be redeemed all day then set this to 12:00 am

If this reward should only be redeemable for a few hours during the day then select the time of day guests will be able to begin redeeming the reward

End Time: the specific time of day that the reward will no longer be able to be redeemed

If this reward can be redeemed all day then select 11:00 pm

If this reward should only be redeemable for a few hours during the day then select the time of day guests will no longer be able to redeem the reward

Recurring: this field determines how often this reward can be redeemed

Daily: guests will be able to redeem this reward daily

Weekdays: guests will only be able to redeem this reward on the weekdays

Weekends: guests will only be able to redeem this reward on Saturday and Sundays

Until: this field determines the last day that guests will be able to redeem the reward

In the example picture below, the reward will be redeemable daily between 6:00 am and 9:00 am from 4/25/2018 until 5/25/2018

Reward Visibility

In the box under Show Reward Details To Customer choose one of the below options from the drop-down menu:

As soon as campaign is run: this will allow guests to see the reward on their rewards page as soon as they receive it, even if it cannot yet be redeemed

Only during redemption time window: guests will only be able to see the reward when it is able to be redeemed

Select Campaign Recipients

In the drop-down menu under Campaign Recipients select either:

A pre-existing segmented customer list

For more information on creating a segmented customer list please visit " How to Create a Segmented Customer List "

Custom List

Load the file for the custom list using the Choose File button

Would You Like to Send a Campaign Email?

If guests should not receive an email alert regarding the reward, please select No and proceed to the Review section

If guests should receive an email alert regarding this reward, please refer to the article titled ""

Review

Review the information under Setup and Outreach

If all the information is as desired and the campaign is ready to be run, click the green Run Campaign button

If the campaign is not ready to be run, select the grey Save Draft & Exit button

Revisit the campaign at any time by clicking on Campaigns in the left-hand menu and then selecting Draft

While the Support Team at LevelUp is ready and able to help out with most issues related to your app, we unfortunatelyaren'table to assist with issues related to restaurant service, food quality, or facilities. Wed recommend contacting the restaurant location directly by giving them a call or reaching out via the contact information provided on their website.

Nothing different than usual! Just process the transaction as you normally would. The credit will automatically be applied. We handle all of this on our side so that you don't need to worry about it.The customer will get an emailed receipt immediately after the transaction, which willconfirm that the credit was applied.

All LevelUp merchants have a limit on the amount that can be spent in a 24-hour span. This is for many reasons, but, primarily, because the rewards app is meant to be used by individuals instead of businesses, so is meant to handle smaller transactions rather than larger catering orders.

The merchant max is decided by the merchant and is, on average, between $500 and $1000 in a 24-hour period. Orders that would exceed that amount will not succeed. To place those orders, please do so via a tender other than LevelUp.

Most merchants do not allow rewards credit to be earned for orders that exceed the max order amount but, if youd like to request an exception, please reach out to that merchant directly through their customer support number or Contact Us page.

Yes! We take security of your personal information very seriously. Your credit card information is transmitted by SSL directly to a secure electronic vault. At no time is your credit card information stored on our servers. Additionally, we never sell your personal information to third parties, including businesses that work with us to offer LevelUp as a way to pay. For more information, please check out our full Privacy Policy and our Security page.Also, check out What measures does LevelUp take to ensure security?

You can link any valid U.S. credit or debit card to your LevelUp account. International cardsare not currently supported.

In order to ensure that all LevelUp users have the same high-quality experience, we have decided to discontinue the production of LevelUp Cards. Wed certainly love for you to continue paying with LevelUp, but atthis time, the the only way to continue doing so is by using our app for iOS, or Android.

Some LevelUp-powered apps may offer a physical card option for customers to use instead of a smartphone, but availability varies by business.

When you register a new debit or credit card to your LevelUp account we conduct an authorization hold. This is a temporary charge on your account for $1.00, $0.00, or Not Available as a test to ensure this card will function properlywith LevelUp. This way, when it comes time for you to make a transaction with LevelUp there are no issues processing the payment.This authorization hold typically will be removed from your account in 1-5 business days, but it may take up to 30 days depending on the issuing bank. As this is just an authorization, you are not responsible for paying this amount to LevelUp.

Additionally, the amount of the charge varies depending on the bank - LevelUp does not control this.

There are several ways to earn credit when you pay with LevelUp! Loyalty is one of the most common campaigns businesses run on the LevelUp platform. When you pay with LevelUp, you automatically progress towards unlocking loyalty credit at participating locations!

Businesses periodically offer other types of rewards, such as birthday credit, anniversary credit, reengagement credit, and many others. These wonderful offerings will be sent to your email to claim!

Track Your Progress In App:Open the app and hit the 'Places' icon (looks like a map pin in Android/iPhone). Tap on individual businesses to see specifics on their loyalty program and your progress!Track Your Progress In Your Emailed Receipts:When you pay with LevelUp, you immediately receive an emailed receipt. It details your transaction and displays a status bar that shows your progress.

Resetting your LevelUp QR Code is simple!

Log in to your account at www.thelevelup.com/login

Once logged in,click on the 'Deactivate' tab on the left side of page (the Control Panel)

Click on 'Deactivate' next to any app that is listed as being associated with your account

Clicking Deactivate will generate a new LevelUp QR Code for you to pay with and ensure that your old LevelUp QR Code will no longer work. It will also log out your account on all devices. You can get your new LevelUp QR Code by logging into the app again.If you are using a LevelUp Card, we unfortunately are no longer offering replacements. For more information, check here.

If you are running campaigns (which are great for boosting business!), you can track the analytics on each campaign right from the Business Dashboard.

Where do I find this information?

Login to your Business Dashboard at www.thelevelup.com with your merchantcredentials

Most campaigns have analytics available right from the Campaigns tab under My Campaigns > Analytics.

For more particular campaigns, such as Loyalty andCustomer Acquisition, you'll find the information listed under Insights >Performance. Here youll be able to track how much money you invested, how many customers you touched and how much money they went on to spend!

[email protected]

Campaigns are not discounts, they are ongoing loyalty and marketing expenses. Tracking your return on investment per campaign is super easy by utilizingthe tools listed above.

If you have any questions about these campaigns or how to track them, email.

LevelUp takes security incredibly seriously. Don't let some of our funny titles fool you, security is no joking matter. We spend a tremendous amount of time working to raise the standard for payment security.Here's a quick run-down of some of the specific security mechanisms we employ:

All The Security Of Your Card:LevelUp is linked to your debit or credit card. So, you get all the security of your card PLUS all the security of LevelUp.

No Credit/Debit Card Information Is Stored By LevelUp:We do not store your credit/debit card information on LevelUp's servers. We have partnered with Braintree ( http://braintreepaymentsolutions.com ), a globally respected payment gateway, to leverage their secure vault solutions for all credit/debit card storage. LevelUp's servers are incredibly secure, but by leveraging Braintree for storage, we are able to add another layer of security.

Triple Token System:The data encoded in your LevelUp Code is NOT your credit or debit card information. It's a random token with no meaningful information in it. You can reset it at any time. It maps to a token on our servers which maps to yet another token in the Braintree Vault. Only the combination of these tokens (and two other factors of authentication) can initiate a transaction. This triple token system means that you carry no actual payment data around with you on a daily basis (as opposed to all that live payment data in your wallet right now), but rather keys to keys to keys to unlock payment data.

De-Authenticating Your Devices:You can, at any time, reset your code from within your account online. This will change your code,de-authenticating all devices logged into your account. Simply log back in to get your brand new code.

Radical Transparency:With each transaction, you get a digital receipt via email and a push notification. Something look wrong? One click and your account is paused and your code is reset.

Advanced Algorithms:We've got all the algorithms to identify any sketchy behavior, so we're always looking out for you.

Enhanced Security Kept Private:Some more stuff that we can't tell you about. But trust us, there's a lot of effort put into behind-the-scenes techniques to ensure that you can pay with LevelUp with complete confidence.

Compare all of these to the wallet you have in your pocket right now. Your credit card data is there, unencrypted, un-PIN-locked and with limited confirmations sent to you when a purchase occurs.Additionally, consider the following situation: When you're at a restaurant, have you ever thought about what happens when a waiter takes your credit card away from the table? What are they doing with it? Could they be copying down your information? Purchasing something online? Licking it? Granted, they're probably not...but who knows? And in reality, that interaction (when your card disappears for 5-10 minutes) is where the plurality of all identity theft in the United States occurs. With LevelUp, your payment method never leaves your hands. Ever. Just another way we're working to raise the bar on payment security.If you have any further thoughts on how we can improve security, either for LevelUp or for the payments industry as a whole, please feel free to email us at [email protected] and we'll route it to our security team and get back to you as soon as possible.

If you have an idea for a rewards app feature, pleasedon'thesitate to let us know! Were always updating our apps (often at least once a month), so we very much encourage customer to submit feedback. Feedback is the main drive behind the updates and changes we make! We can often be reached directly through the app, but also at our customer service email [email protected]

We do appreciate your patience while we review and attempt to implement feedback. Our apps are often a collaboration between multiple systems (at least the merchants and our own). We will do what we can as soon as we can -- thank you for your suggestion and for your patience!

If you have feedback about food or staff at a merchant, please refer to that merchants support or customer service team directly. As app support, we can only address suggestions for changes to be made to the specific rewards app. For additional information, please see I need to change or cancel my order or I had a poor experience due to service or food quality.