LKQ Corporation NPS & Customer Reviews

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LKQ Corporation

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LKQ Corporation

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About LKQ Corporation's Brand

LKQ Corporation is the largest nationwide provider of alternative collision replacement parts and a leading provider of recycled engines Among its major competitors, LKQ Corporation is ranked in 4th place for NPS while O'Reilly Auto Parts is 1st, and AutoZone is 2nd.Their current market cap is $11.81B

Brand at a Glance

82%

Customer Loyalty

2.2/5

Product Quality

2.1/5

Pricing

1.9/5

Customer Service

LKQ Corporation Ranking

^#3 / 4 of its competitors

LKQ Corporation NPS

LKQ Corporation's Net Promoter Score (NPS) is a -38 with 28% Promoters, 6% Passives, and 66% Detractors. Net Promoter Score tracks whether LKQ Corporation's customers would recommend using the product based on a scale of -100 to 100.

LKQ Corporation Overall NPS

-38

NPS

28%	Promoters
6%	Passives
66%	Detractors

LKQ Corporation NPS Trend

-100

-50

100

Summary	Date	Score
May 2024 -43	May 2024	-43
Jun 2024 -41	Jun 2024	-41
Jul 2024 -41	Jul 2024	-41
Oct 2024 -41	Oct 2024	-41
Mar 2025 -40	Mar 2025	-40
Jul 2025 -40	Jul 2025	-40
Aug 2025 -38	Aug 2025	-38
Dec 2025 -40	Dec 2025	-40
Feb 2026 -40	Feb 2026	-40
Mar 2026 -38	Mar 2026	-38
Apr 2026 -40	Apr 2026	-40
May 2026 -38	May 2026	-38

How Other Brands Compare

LKQ Corporation is ranked third for NPS among its competitors. O'Reilly Auto Parts and AutoZone come in first and second, with Keystone Automotive Operations coming in at #4. Among those competitors, it is the lowest valued company behind AutoZone.

	LKQ Corporation	AutoZone	O'Reilly Auto Parts	Keystone Automotive Operations
Global Ranking	#-	#408	#-	#-
NPS	-38	-7	7	-100
Social Sentiment Calculated by analyzing social media and other online mentions	-	-	Neutral	-
Valuation Updated every 24 hours for public companies	$11.81B	$43.48B	$35.50B	$12.99B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

LKQ Corporation NPS by Gender

Female customers rated LKQ Corporation's NPS 64 points higher than Male customers.

Male

-64

LKQ Corporation's NPS was rated -64 by Male customers on Comparably.

15%

Promoters

Passives

79%

Detractors

Female

LKQ Corporation's NPS was rated by Female customers on Comparably.

50%

Promoters

Passives

50%

Detractors

LKQ Corporation NPS by Ethnicity

LKQ Corporation's NPS was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -48	Caucasian	-48
Hispanic or Latino -89	Hispanic or Latino	-89
African American/Black -42	African American/Black	-42
Other -82	Other	-82

LKQ Corporation NPS by Age

LKQ Corporation's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.

100

Summary

Age

Promoters

Passives

Detractors

18-25

25%

50%

26-30

25%

75%

31-35

100%

41-45

14%

86%

46-50

23%

77%

51-55

14%

86%

56-60

22%

78%

61-65

20%

80%

66+

29%

71%

LKQ Corporation NPS by Usage

LKQ Corporation's NPS was rated the highest by customers who have used LKQ Corporation's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -45	Less than 1 Year	-45
1 to 2 Years -100	1 to 2 Years	-100
2 to 5 Years -75	2 to 5 Years	-75
5 to 10 Years -42	5 to 10 Years	-42
Over 10 Years -74	Over 10 Years	-74

LKQ Corporation NPS vs. Competitors

Compared to its competitors, LKQ Corporation's NPS is rated right above Pep Boys, and is preceded by Advance Auto Parts.

COMPANY		NPS Score
	O'Reilly Auto Parts	7
	Euro Car Parts	N/A
	AutoZone	-7
	Advance Auto Parts	-11
	LKQ Corporation	-38
	Pep Boys	-60
	Keystone Automotive Operations	-100

LKQ Corporation Customer Reviews

Out of the 11 LKQ Corporation customer reviews 4 were positive and 7 were constructive. LKQ Corporation customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

LKQ Corporation Customer Loyalty

82%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

82% of LKQ Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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82%

18%

LKQ Corporation Customer Loyalty Score by Gender

Female customers rated LKQ Corporation's Customer Loyalty score 1% higher than Male customers.

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Male

84%

Yes

Female

85%

Yes

LKQ Corporation Customer Loyalty Score by Ethnicity

LKQ Corporation's Customer Loyalty score was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Other

LKQ Corporation Customer Loyalty Score by Age

LKQ Corporation's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 78%	18-25	78%
26-30 100%	26-30	100%
31-35 100%	31-35	100%
41-45 61%	41-45	61%
46-50 86%	46-50	86%
51-55 74%	51-55	74%
56-60 100%	56-60	100%
61-65 82%	61-65	82%
66+ 87%	66+	87%

LKQ Corporation Customer Loyalty Score by Usage

LKQ Corporation's Customer Loyalty score was rated the highest by customers who have used LKQ Corporation's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	66%
1 to 2 Years	70%
2 to 5 Years	93%
5 to 10 Years	81%
Over 10 Years	88%

LKQ Corporation Customer Loyalty Score by Industry

LKQ Corporation's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Automotive and Transportation industry customers.

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Tech	89%
Automotive and Transportation	84%

LKQ Corporation Customer Loyalty vs. Competitors

Compared to its competitors, LKQ Corporation's Customer Loyalty score is rated right above O'Reilly Auto Parts, and is preceded by Keystone Automotive Operations.

COMPANY		Customer Loyalty Score
	Keystone Automotive Operations	100%
	LKQ Corporation	82%
	O'Reilly Auto Parts	80%
	Advance Auto Parts	78%
	AutoZone	77%
	Pep Boys	59%
	Euro Car Parts	N/A

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LKQ Corporation Product Quality

2.2/5

LKQ Corporation has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.

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LKQ Corporation Product Information

LKQ Corporation’s product quality score is a 2.2 out of 5 as rated by its users and customers. Reviewers from the Automotive and Transportation industry rated LKQ Corporation's product the highest. Reviewers from the Tech industry rated LKQ Corporation the lowest at 1.5.

Website: http://www.lkqcorp.com

Company Size: 10,000+ Employees

Industry

Tech

Manufacturing

Quick Insights into LKQ Corporation Product Quality

LKQ Corporation's Product Quality score was rated highest by customers ages 26-30, and rated lowest by customers from the Tech industry.

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Ranked LKQ Corporation Product Quality the Highest

26-30	3.2
Female	2.9
Less than 1 Year	2.8

Ranked LKQ Corporation Product Quality the Lowest

Hispanic or Latino	1.5
Over 10 Years	1.5
Tech	1.5

LKQ Corporation Product Quality Score by Gender

Female customers rated LKQ Corporation's Product Quality score 1.1 stars higher than Male customers.

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Male

1.8/5

Female

2.9/5

LKQ Corporation Product Quality Score by Ethnicity

LKQ Corporation's Product Quality score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.

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Summary	Ethnicity	Score
Caucasian 2.2	Caucasian	2.2
Hispanic or Latino 1.5	Hispanic or Latino	1.5
African American/Black 1.9	African American/Black	1.9
Other 1.7	Other	1.7

LKQ Corporation Product Quality Score by Age

LKQ Corporation's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.

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Summary	Age	Score
18-25 2.7	18-25	2.7
26-30 3.2	26-30	3.2
31-35 1.5	31-35	1.5
41-45 1.5	41-45	1.5
46-50 1.6	46-50	1.6
51-55 1.5	51-55	1.5
56-60 1.6	56-60	1.6
61-65 2.2	61-65	2.2
66+ 2.7	66+	2.7

LKQ Corporation Product Quality Score by Usage

LKQ Corporation's Product Quality score was rated the highest by customers who have used LKQ Corporation's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	2.8
1 to 2 Years	2.3
2 to 5 Years	1.5
5 to 10 Years	2.1
Over 10 Years	1.5

LKQ Corporation Product Quality Score by Industry

LKQ Corporation's Product Quality score was rated the highest by Automotive and Transportation industry customers, and the lowest by Tech industry customers.

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Tech	1.5
Automotive and Transportation	1.7

LKQ Corporation Product Quality vs. Competitors

Compared to its competitors, LKQ Corporation's Product Quality score is rated right above Pep Boys, and is preceded by Advance Auto Parts.

COMPANY		Product Quality Score
	Keystone Automotive Operations	5/5
	O'Reilly Auto Parts	3.3/5
	AutoZone	3/5
	Advance Auto Parts	2.9/5
	LKQ Corporation	2.2/5
	Pep Boys	1.6/5
	Euro Car Parts	N/A

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LKQ Corporation Pricing

LKQ Corporation ROI & Value For Money

2.1/5

LKQ Corporation has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.

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LKQ Corporation Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Automotive and Transportation industry. The users from the Tech industry think that they had the lowest ROI from LKQ Corporation.

Quick Insights into LKQ Corporation ROI

LKQ Corporation's ROI score was rated highest by Female customers, and rated lowest by customers from the Tech industry.

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Ranked LKQ Corporation ROI the Highest

Female	3.2
61-65	2.9
Less than 1 Year	2.6

Ranked LKQ Corporation ROI the Lowest

56-60	1.5
Other	1.5
Tech	1.5

LKQ Corporation ROI Score by Gender

Female customers rated LKQ Corporation's ROI score 1.5 stars higher than Male customers.

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Male

1.7/5

Female

3.2/5

LKQ Corporation ROI Score by Ethnicity

LKQ Corporation's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 2.1	Caucasian	2.1
Hispanic or Latino 1.5	Hispanic or Latino	1.5
African American/Black 2.5	African American/Black	2.5
Other 1.5	Other	1.5

LKQ Corporation ROI Score by Age

LKQ Corporation's ROI score was rated the highest by customers ages 61-65, and the lowest by customers ages 56-60.

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Summary	Age	Score
18-25 1.9	18-25	1.9
26-30 2.5	26-30	2.5
31-35 1.5	31-35	1.5
41-45 1.5	41-45	1.5
46-50 2.1	46-50	2.1
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 2.9	61-65	2.9
66+ 2.5	66+	2.5

LKQ Corporation ROI Score by Usage

LKQ Corporation's ROI score was rated the highest by customers who have used LKQ Corporation's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	2.6
1 to 2 Years	1.6
2 to 5 Years	1.5
5 to 10 Years	2.2
Over 10 Years	1.8

LKQ Corporation ROI Score by Industry

LKQ Corporation's ROI score was rated the highest by Automotive and Transportation industry customers, and the lowest by Tech industry customers.

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Tech	1.5
Automotive and Transportation	1.8

LKQ Corporation Pricing vs. Competitors

Compared to its competitors, LKQ Corporation's ROI score is rated right above Pep Boys, and is preceded by Keystone Automotive Operations.

COMPANY		Pricing Score
	O'Reilly Auto Parts	3.2/5
	AutoZone	3/5
	Advance Auto Parts	2.8/5
	Keystone Automotive Operations	2.5/5
	LKQ Corporation	2.1/5
	Pep Boys	1.6/5
	Euro Car Parts	N/A

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LKQ Corporation Customer Satisfaction (CSAT)

LKQ Corporation Customer Satisfaction (CSAT) Score

30 / 100

LKQ Corporation has an overall Customer Satisfaction score of 30 rated by its users and customers.

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Very Satisfied	19%
Satisfied	11%
Neither Satisfied nor Dissatisfied	12%
Dissatisfied	18%
Very Dissatisfied	40%

Very Satisfied

19%

Satisfied

11%

Neither Satisfied nor Dissatisfied

12%

Dissatisfied

18%

Very Dissatisfied

40%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into LKQ Corporation Customer Satisfaction

LKQ Corporation's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers from the Tech industry.

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Ranked LKQ Corporation Customer Satisfaction the Highest

26-30	33%
Female	33%
Less than 1 Year	28%

Ranked LKQ Corporation Customer Satisfaction the Lowest

1 to 2 Years	0%
Hispanic or Latino	0%
Tech	0%

LKQ Corporation Customer Satisfaction Score by Gender

Female customers rated LKQ Corporation's Customer Satisfaction score 16 points higher than Male customers.

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17 / 100

Male

	Very Satisfied	6%
	Satisfied	11%
	Neither Satisfied nor Dissatisfied	9%
	Dissatisfied	23%
	Very Dissatisfied	51%

33 / 100

Female

	Very Satisfied	33%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	17%
	Dissatisfied	33%
	Very Dissatisfied	17%

LKQ Corporation Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

LKQ Corporation's Customer Satisfaction (CSAT) score was rated 26% according to Caucasian users and customers.

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26 / 100

Very Satisfied	9%
Satisfied	17%
Neither Satisfied nor Dissatisfied	10%
Dissatisfied	27%
Very Dissatisfied	37%

Very Satisfied

Satisfied

17%

Neither Satisfied nor Dissatisfied

10%

Dissatisfied

27%

Very Dissatisfied

37%

CSAT according to Hispanic or Latino

LKQ Corporation's Customer Satisfaction (CSAT) score was rated 0% according to Hispanic or Latino users and customers.

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0 / 100

Very Satisfied	0%
Satisfied	0%
Neither Satisfied nor Dissatisfied	11%
Dissatisfied	22%
Very Dissatisfied	67%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

11%

Dissatisfied

22%

Very Dissatisfied

67%

CSAT according to African American/Black

LKQ Corporation's Customer Satisfaction (CSAT) score was rated 14% according to African American/Black users and customers.

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14 / 100

Very Satisfied	14%
Satisfied	0%
Neither Satisfied nor Dissatisfied	14%
Dissatisfied	0%
Very Dissatisfied	72%

Very Satisfied

14%

Satisfied

Neither Satisfied nor Dissatisfied

14%

Dissatisfied

Very Dissatisfied

72%

CSAT according to Other

LKQ Corporation's Customer Satisfaction (CSAT) score was rated 14% according to Other users and customers.

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14 / 100

Very Satisfied	14%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	43%
Very Dissatisfied	43%

Very Satisfied

14%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

43%

Very Dissatisfied

43%

LKQ Corporation Customer Satisfaction Score by Age

LKQ Corporation's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.

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100

Breakdown

Age

Score

26-30

33%

41-45

17%

46-50

25%

51-55

17%

56-60

11%

61-65

25%

66+

29%

LKQ Corporation Customer Satisfaction Score by Usage

LKQ Corporation's Customer Satisfaction score was rated the highest by customers who have used LKQ Corporation's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	28
1 to 2 Years	0
2 to 5 Years	11
5 to 10 Years	24
Over 10 Years	17

LKQ Corporation Customer Satisfaction Score by Industry

LKQ Corporation's Customer Satisfaction score was rated the highest by Automotive and Transportation industry customers, and the lowest by Tech industry customers.

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Tech	0
Automotive and Transportation	22

LKQ Corporation Customer Satisfaction vs. Competitors

Compared to its competitors, LKQ Corporation's Customer Satisfaction score is rated right above Pep Boys, and is preceded by AutoZone.

COMPANY		Customer Satisfaction (CSAT) Score
	O'Reilly Auto Parts	62%
	Advance Auto Parts	52%
	AutoZone	51%
	LKQ Corporation	30%
	Pep Boys	18%
	Keystone Automotive Operations	0%
	Euro Car Parts	0%

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LKQ Corporation Customer Service

1.9/5

LKQ Corporation has an overall Customer Service score of 1.9 out of 5 stars rated by its users and customers.

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About LKQ Corporation's Customer Service

Address

Chicago, IL

Website

http://www.lkqcorp.com

Phone Number

8775353360

Quick Insights into LKQ Corporation Customer Service

LKQ Corporation's Customer Service score was rated highest by Female customers, and rated lowest by customers from the Tech industry.

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Ranked LKQ Corporation Customer Service the Highest

Female	2.9
Less than 1 Year	2.5
26-30	2.2

Ranked LKQ Corporation Customer Service the Lowest

Other	1.5
Over 10 Years	1.5
Tech	1.5

LKQ Corporation Customer Service Score by Gender

Female customers rated LKQ Corporation's Customer Service score 1.4 stars higher than Male customers.

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Male

1.5/5

Female

2.9/5

LKQ Corporation Customer Service Score by Ethnicity

LKQ Corporation's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 1.7	Caucasian	1.7
Hispanic or Latino 1.5	Hispanic or Latino	1.5
African American/Black 1.9	African American/Black	1.9
Other 1.5	Other	1.5

LKQ Corporation Customer Service Score by Age

LKQ Corporation's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.

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100

Summary	Age	Customer Service Score
18-25 2.1	18-25	2.1
26-30 2.2	26-30	2.2
31-35 1.5	31-35	1.5
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 2	66+	2

LKQ Corporation Customer Service Score by Usage

LKQ Corporation's Customer Service score was rated the highest by customers who have used LKQ Corporation's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	2.5
1 to 2 Years	1.5
2 to 5 Years	1.5
5 to 10 Years	1.9
Over 10 Years	1.5

LKQ Corporation Customer Service Score by Industry

LKQ Corporation's Customer Service score was rated 1.5 stars by both Automotive and Transportation and Tech industry customers.

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Tech	1.5
Automotive and Transportation	1.5

LKQ Corporation Customer Service vs. Competitors

Compared to its competitors, LKQ Corporation's Customer Service score is rated right above Pep Boys, and is preceded by Advance Auto Parts.

COMPANY		Customer Service Score
	Keystone Automotive Operations	4/5
	O'Reilly Auto Parts	3.2/5
	AutoZone	2.9/5
	Advance Auto Parts	2.8/5
	LKQ Corporation	1.9/5
	Pep Boys	1.5/5
	Euro Car Parts	N/A

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LKQ Corporation as an Employer

2.7/5

LKQ Corporation has a 2.7/5 stars for its overall company culture rated by their employees

bottom

25%

CEO of LKQ Corporation

Dominick P. (Nick) Zarcone

In the Bottom 25% of Similar Sized Companies on Comparably.

Consumer vs. Employees

LKQ Corporation scored a -38 for Net Promoter Score and a -22 for Employee Net Promoter Score. NPS gauges how likely a customer of LKQ Corporation would recommend the brand to a friend. ENPS measures how likely LKQ Corporation employees would recommend working at LKQ Corporation to a friend.

Net Promoter Score

-38

NPS Score

28%	Promoters
6%	Passive
66%	Detractors

Employee Net Promoter Score

-22

eNPS Score

31%	Promoters
16%	Passive
53%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail

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