Very friendly and engaging but this unfortunately didn't align with the job content
Team leaders and above need to be completely changed. Middle management culture is completely toxic and is now endemic. Higher level roles are probably fine as they are insulated from the middle level processes
Greater attention needs to be paid to actual overtime. Overtime is very common in this company due to overpromising of resource but middle management see overtime as a key performance indicator negative and will do anything to not recognise and compensate for overtime.