Lyft FAQs

Our two-way rating system helps ensure the safety and comfort of the Lyft community. At the end of the ride, you and your passenger are prompted to rate each other on a scale of 1-5 stars, 5 being the best.

Skip to:

Driver rating

Defining a good rating

Rating a driver

Rating a passenger

About unfair ratings

Back to top

Driver rating

Your driver rating is the average of your last 100 ratings. If you have less than 100 rides, your driver rating is the average of your total ratings received so far. Passengers can only rate you after a completed ride. Cancelled rides and missed requests don't affect driver ratings.

After passengers rate their driver, they may see an option to tell their driver more about what was exceptional about the ride, like a clean car, great navigation, or a nice conversation. If a ride is less than 5 stars, passengers will be able to flag specific areas to improve.

Passengers may also have the chance to write specific feedback for their drivers, which is shared anonymously. This feedback is optional and not required to finish a ride. We'll email you a feedback summary weekly with passenger feedback and flags.

Back to top

Defining a good rating

Anything higher than 4.8 is awesome. If your rating is below 4.8, you may want to consider ways to improve it. Consistently low ratings can put you at risk of deactivation. Your summaries' flags and feedback are a good indicator of where to improve. You can also head to the 'Tutorials' tab in the Driver Dashboard for more tips.

Watch this video about driver and passenger interactions, including when you should reach out to us.

Back to top

Rating a driver

Passengers have at least 2 hours to rate a driver through the Rate & Pay screen once the ride has been completed. Once ride payment has been submitted, passengers must contact support to rate their driver, provide feedback, or change their rating.

To change a driver rating, give driver feedback, or retroactively rate a driver, contact support in the Lyft app:

Tap the menu icon on the top left

Go to Ride history and select your driver

Scroll to and tap Get help > Submit feedback on driver

Include what you'd like to change their rating to and why, driver feedback, or what rating you'd like to give them

You can also use the 'Contact Support' button below. Include the following:

Driver's name

Time and date of ride

Driver feedback, what you'd like to change their rating to and why, or what rating you'd like to give them

Back to top

Rating a passenger

After the ride, you'll have the opportunity to manually rate your passenger by tapping on the star icon at the bottom of the screen. When the timer around the star finishes, the app will automatically rate the passenger 5 stars.

If you choose to rate manually, a rating card will appear for every passenger from the ride. Tap ‘Submit’ for each passenger to save any changes you make. Ratings below 4 or 5 means the passenger wasn't up to par, so we want to know why. Use the comment box to leave passenger feedback. Passengers don't see this feedback, only us. Rating 3 or lower means you won’t be matched with this passenger again.

You can also edit passenger ratings from your ride history for 24 hours after drop-off. To do this, view the ride and tap ‘Rate passengers.’

Change a passenger rating or add feedback

If you experienced a safety-related incident or emergency situation, see steps for calling us to report it. You'll complete an incident report with our Trust & Safety team.

If you simply want to give morefeedback or change a rating, tap'Contact Support' below to let us know. Include the following:

Passenger's name

Time and date of ride

What you'd like to change their rating to and why

Back to top

About unfair ratings

Occasionally, drivers may have passengers who rate poorly when drivers might not deserve it, like if you rightly refused to let a rider bring an open container of alcohol in your car. If you feel a passenger may rate you poorly due to something out of your control, use the comment box after the ride is over to tell us anything you feel is important about the ride or passenger. These comments let us see your side of the story if we need to investigate later.

Back to top

See also:

How drivers and passengers are paired

Keeping your car clean

Express Pay lets you cash out your earnings before your usual weekly deposit starts processing on Mondays at 5 AM. Earnings can appear withina few hours or days, depending on your bank’s processing time.

Skip to:

Express Pay deposit timing

Lower deposit than expected

I cashed out to a cancelled card or account

Failed transfers

Which earnings are eligible?

How to cash out and set up Express Pay

Debit card requirements

Banks without immediate transfer

Express Pay for Express Drive

Express Pay deposit timing

Successful transfers start processing immediately, but earnings only appear in your account when your bank has finished processing the deposit. Depending on your bank, earnings can show in an hour or two, but may take longer.

If your Express Pay transfer is declined, we'll include it in your weekly deposit. If this happens, you should still see your earnings in 3-5 days.

Here are the most common reasons you don't see your deposit yet:

Your bank is still processing the transaction. Some banks take more time to process deposits, like if your bank doesn't process payments on weekends or holidays.

Your debit card or account info isn’t current or valid. Learn to update it.

Your account or card is cancelled. Learn how to add a new card.

Your bank doesn't support immediate transfers. See a partial list of these banks.

Need help? If you're on a mobile device, use the Lyft Driver’s 'Help' tab to see options for contacting us. Be sure you've got the most updated app version.

Visit Help tab

Back to top

Lower deposit than expected

Earnings eligible for Express Pay deposits may decrease on Tuesdays because Tuesday is the day we begin issuing normal weekly transfers. Once the transfer is issued, your earnings are on the way to your bank and are no longer eligible for Express Pay.

Back to top

I cashed out to a cancelled card or account

If your debit card or account info isn't current or your account isn't active, your transfer will be declined. If this happens, we'll text you with instructions on how to fix.

Before you tap 'Confirm Deposit' when using Express Pay, make sure your debit card info is updated. If it isn’t, tap 'Edit,' submit your updated card info before you tap 'Confirm Deposit.'

Back to top

Failed transfers

When your Express Pay transfer fails, we may text about the failure. The text message may require further action from you or just give you some info about the failure.

Example

Lost Card: "Your Express Pay deposit was declined because the card on file was reported lost. Please add and confirm a new card: lyft://payment"

Back to top

Which earnings are eligible?

Ride earnings and referrals are all eligible for Express Pay.

Some incentives aren't eligible because they require extra calculations that happen at the end of the Lyft week (Mondays). You’ll get those earnings in your weekly transfer.

Why was one of my rides excluded from Express Pay? Here are the most common reasons a ride isn't immediately available for Express Pay:

The passenger hasn't submitted payment yet. Ride payments must be submitted before we can process them for Express Pay.

We're legally prevented to include the ride with Express Pay

The ride is under review (such as for a Terms of Service violation or unusually high fare)

Once a ride clears all reviews, it will be available for Express Pay or your weekly transfer.

Can I cancel an Express Pay transaction? Once you cash out through Express Pay, you can't cancel the transaction.

Is there a limit to how much I can cash out? Yes, Express Pay deposits are limited to $3,000.

The app lets you cash out up to five times a day with Express Pay. Keep in mind your bank may have its own daily, weekly, or other transfer restrictions on push-to-debit transfers.

Heads up: Express Pay is unavailable for drivers with any rides under review, which can happen when we see suspicious activity on an account. Any unpaid earnings will be included in the next scheduled weekly deposit.

Back to top

How to cash out and set up Express Pay

Please note the Driver Dashboard no longer supports Express Pay deposits.

In the app

Tap 'Settings'

Tap 'Payment Info'

Tap the debit card under the ‘Express Pay’ header to edit or set up payment info

New debit cards: you must enter your debit card info before cashing out the first time. When you enter a new debit card, we'll send you a confirmation text. Follow the instructions to verify your new card. Tap 'Edit' to update your card info before confirming your deposit. Always double-check your card info before cashing out.

Tap 'Get paid' to transfer your Express Pay earnings. Heads up: you must have $5.50 to cash out (at least $5 plus the $.50 Express Pay fee).

When you transfer, we may send you a text for security. Reply to the text if instructed so that we can begin the deposit process.

After you set up Express Pay, it may take a few days for your banking info to be verified.

Back to top

Debit card requirements

Express Pay won't work without a valid debit card. To use Express Pay:

Your debit card must be issued in the United States

Your debit card must be connected to a checking account

Debit cards need to be attached to a bank account with a balance of $1.00 or more

Pre-paid cards aren't eligible for Express Pay

If an Express Pay transfer fails, we'll ask you to update your debit card. For security purposes, a debit card can only be used on one driver's account.

Back to top

Banks without immediate transfer

If you're unable to add a card for Express Pay, your bank may not support immediate transfers or push-to-debit transfers.If your bank doesn't support immediate transfers, we'll include earnings in your weekly deposit as usual. Your earnings should take about 3-5 business days to appear in your account.

Here are a couple ways to see if your bank supports immediate transfers:

Speak to someone at your bank and ask if they support "immediate transfers" or "push-to-debit transfers"

Look for your bank on this list

Below is a partial list of banks that don't support immediate transfers.

Amegy Bank National Association |Astoria Federal Savings and Loan Association |The Bank of New York Mellon |BOKF, National Association |BNY Mellon, National Association |Citizens Bank of Pennsylvania |Commerce Bank, National Association |Deutsche Bank Trust Company Americas |E*TRADE Bank |Fifth Third Bank |FirstBank |First National Bank of Omaha |GE Money Bank |Goldman Sachs Bank USA |HSBC Bank USA, National Association |Huntington National Bank |Northern Trust, National Association |The PrivateBank and Trust Company |RBS Citizens, National Association |Signature Bank |Silicon Valley Bank |State Street Bank and Trust Company |Susquehanna Bank |Toledo |UBS Bank USA |Umpqua Bank |Webster Bank, National Association

Back to top

Express Pay for Express Drive

Express Drive renters can use Express Pay, whichlets you cash out your earnings before your weekly deposit starts processing on Mondays at 5 AM. Earnings can appear within a few hours or days, depending on your bank's processing time.

You can unlock Express Pay once you have earned enough to cover your rental hold, which is displayed in the ‘Earnings’ tab in your app. Your rental hold amount may vary each week.

Any earnings over the rental hold will be eligible for you to cash out using Express Pay. Tap the 'Get paid' button in the app in order to initiate a transfer.

Back to top

See also:

Set up bank and tax info to get paid

To ensure a smooth airport experience for you and your passengers, make sure to familiarize yourself with the rules below. Tap each link to jump to detailed instructions on each section:

Rules for all airports

Permitted Airports

Prohibited Airports

The following information applies to all airports:

Airport officials will issue administrative citations to drivers who do not follow the rules. You are responsible for paying any tickets you receive for violating airport rules and regulations.

Lyft emblem

Keep your Lyft emblem displayed in your lower right hand (passenger side) of your front windshield at all times while giving Lyft rides.

If you are giving a non-Lyft ride at the airport, make sure to remove your emblem before entering airport property.

If you’ve just been approved to drive, you should receive your Lyft emblem shortly. If you didn't get one or need a new one, place an order in your Dashboard. While waiting for it to arrive, you may print a temporary emblem.

Conduct at the airport

Do not stop or pull over in crosswalks.

Do not park in red zones or taxi/shuttle areas unless otherwise specified in the rules above.

Always follow instructions given by airport personnel.

If you run into any trouble, like a regulatory citation, reach out to our Support team. We're here to help 24/7.

Waybill

Airport authorities may ask you for a waybill, which shows your latest ride. Click here to learn how to access your waybill.

Back to top

Permitted Airports

Drivers on the Lyft platform are responsible for knowing and following all airport regulations in order to avoid receiving administrative citations from the airport. Lyft is available at the following airports in Toronto and the Greater Toronto Area:

Brampton Airport | CNC3

Burlington Executive Airport | CZBA

Downsview Airport | YZD

John C. Munro Hamilton International Airport | YHM

Markham-Buttonville Airport | YKZ

Markham Airport | CMU8

Oshawa Executive Airport | YOO

Ottawa International Airport | YOW

Toronto Billy Bishop Airport | YTZ

Toronto Pearson International Airport | YYZ

Toronto Pearson International Airport (YYZ)

Waiting for requests:

Wait in the designated staging area pictured above. Only drivers within the designated staging area are added to the queue.

The queue is first in-first out.The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.

If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.

Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 5 minutes, you'll be placed at the front of the queue.

Driver cancellations and missed requests do affect your place in line. If you are the one to cancel a request, or if you miss a request, you're placed at the back of the queue.

You can view your place in line in the app. Learn how to view your position in the queue here.

Pickups:

Terminal 1: Arrivals level (ground level), inner curb between posts P3 through Q1

Terminal 3: Arrivals level (ground level), outer curb between posts C14 through C30

The Lyft app movesthepassenger's pin to an approved pickup area. If you're having trouble finding each other,make sure you have both gone to the pin's location and are on the correct level of the airport.

Do not wait or circle back at the airport if the passenger is delayed when picking up. Instead, head to the staging area or ask thepassenger to cancel and request another ride when they are ready.

Pre-dispatch: While waiting for requests, you may receive an SMS and an in-app note directing you to head toward the terminal. While en route, you should receive a ride request. If you do not, head back to the staging area. As long as you're back within 15 minutes, you'll be placed at the front of the queue. More information on pre-dispatch can be found here.

Drop-offs:

Drop off passengers curbside at the terminal entrance, at your passenger’s carrier of choice.

Do not wait at the airport terminal after drop-off.

Back to top

John C. Munro Hamilton International Airport (YHM)

Waiting for requests:

Wait in the designated staging area pictured above. Only drivers within the designated staging area are added to the queue.

The queue is first in-first out.The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.

If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.

Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 5 minutes, you'll be placed at the front of the queue.

Driver cancellations and missed requests do affect your place in line. If you are the one to cancel a request, or if you miss a request, you're placed at the back of the queue.

You can view your place in line in the app. Learn how to view your position in the queue here.

Pickups:

West end of side walk along terminal curb (for immediate loading and unloading only)

The Lyft app movesthepassenger's pin to an approved pickup area. If you're having trouble finding each other,make sure you have both gone to the pin's location and are on the correct level of the airport.

Do not wait or circle back at the airport if the passenger is delayed when picking up. Instead, head to the staging area or ask thepassenger to cancel and request another ride when they are ready.

Drop-offs:

West end of side walk along terminal curb (for immediate loading and unloading only)

Do not wait at the airport terminal after drop-off.

Back to top

Ottawa International Airport (YOW)

Waiting for requests:

Wait in the designated staging area pictured above. Only drivers within the designated staging area are added to the queue.

The queue is first in-first out.The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.

If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.

Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 5 minutes, you'll be placed at the front of the queue.

Driver cancellations and missed requests do affect your place in line. If you are the one to cancel a request, or if you miss a request, you're placed at the back of the queue.

You can view your place in line in the app. Learn how to view your position in the queue here.

Pickups:

Pick up passengers on the arrivals level, at the 2nd curb between columns 12 & 13.

The Lyft app movesthepassenger's pin to an approved pickup area. If you're having trouble finding each other,make sure you have both gone to the pin's location and are on the correct level of the airport.

Do not wait or circle back at the airport if the passenger is delayed when picking up. Instead, head to the staging area or ask thepassenger to cancel and request another ride when they are ready.

Drop-offs:

Drop off passengers curbside at the terminal entrance, at your passenger’s carrier of choice.

Do not wait at the airport terminal after drop-off.

Back to top

All Other Permitted Airports

The rules below for pickups and drop-offs apply to the following airports:

Brampton Airport | CNC3

Burlington Executive Airport | CZBA

Downsview Airport | YZD

Markham-Buttonville Airport | YKZ

Markham Airport | CMU8

Oshawa Executive Airport | YOO

Toronto Billy Bishop Airport | YTZ

Pickups:

Pick up passengers from Arrivals, at your passenger’s carrier of choice.

Do not wait or circle back at the airport if the passenger is delayed when picking up.

Drop-offs:

Drop off passengers curbside at the terminal entrance, at your passenger’s carrier of choice.

Do not wait at the airport terminal or accept additional ride requests after drop-off.

Back to top

Accessibility Settings in the App

The Lyft app allows passengers with accessibility needs to enable Access Mode. In certain markets, when Access Mode is enabled, passengers may request a vehicle that is specially outfitted to accommodate wheelchairs. In markets where those vehicles are not available, information regarding local services will be sent directly to the passenger via text message when the ride is requested. Market-specific dispatch options, including Access Mode availability, are listed below.

To enable Access Mode:

1. Tap the menu icon in the top left corner

2. Scroll down and tap 'Settings'

3. Find 'Wheelchair access' in the menu

4. Slide the toggle to the right so it's green

Wheelchair policy

5. Type in your destination, then swipe left to see additional modes

6. Tap "More" then tap "Access" to select wheelchair mode

7. Tap "Request Access," confirm your pickup location, and you're all set!

Local accessible vehicle dispatch services

Many of the below accessible vehicle dispatches must be booked at least 24 hours in advance. In order to utilize their service, you may want to consider first reaching out to the local dispatch to inquire about their sign up process. Depending on the vendor, it may take several weeks to complete the enrollment process before being able to book a ride in their respective cities.

WAV options per region

Canada

Ontario

British Columbia

USA

Alabama

Arizona

Arkansas

California

Colorado

Connecticut

District of Columbia

Florida

Georgia

Hawaii

Illinois

Indiana

Kansas

Kentucky

Maryland

Massachusetts

Michigan

Minnesota

Nebraska

Nevada

New Hampshire

New Mexico

New Jersey

New York

North Carolina

Ohio

Oklahoma

Oregon

Pennsylvania

Rhode Island

Tennessee

Texas

Utah

Vermont

Virginia

Washington

Wisconsin

Ontario

Toronto

In Toronto, we dispatch accessible vehicles in real-time within the Lyft app. If you are unable to get picked up by one of these vehicles, let us know.

Beck Taxi

416-751-5555

GTA Accessible Transportation

416-834-5559

Wheelchair Accessible Transit

4168849898

Wheelchair Accessible Taxi

647-697-7774

Ottawa

Blue Line Taxi

613-238-1111

West-Way Taxi

613-727-0101

Capital Taxi

613-744-3333

British Columbia

Vancouver

Black Top & Checker Cabs

604-731-1111

Yellow Cab

604-681-1111

Vancouver Taxi

604-871-1111

Back to top

Alabama

Birmingham

List of Paratransit Taxis/Services

Birmingham Yellow Cab

Max Transit

Auburn

List of Paratransit Taxis/Services

Tiger Taxi

Huntsville

List of Paratransit Taxis/Services

Mobile

List of Paratransit Taxis/Services

Yellow Cab of Mobile

Montgomery

The M

Tuscaloosa

Tuscaloosa Paratransit Service

Arizona

Phoenix

In Phoenix, we dispatch accessible vehicles in real-time. If you are unable to get picked up by one of these vehicles, let us know.

For PHX Airport, we dispatch accessible vehicles in real time for pickups only during the airport's hours of operations. If you are unable to get picked up by one of these vehicles, let us know.

List of Paratransit Taxis/Services

Yellow Cab

480-888-8888

Aguilas Radio Taxi

602-455-6249

Tucson

List of Paratransit Taxis/Services

Sun Van

520-792-9222

Jeannies Taxi Cab Service

520-889-8294

Yellow Cab

520-300-0000

Back to top

Arkansas

List of Paratransit Taxis/Services

Little Rock

Walker Courier & Transportation Services

501-565-5859

Fayetteville

Safe Route Car Services

479-289-5151

Back to top

California

List of Paratransit Taxis/Services

Bakersfield

On-demand service

YP.com Bakersfield Taxi Services

Paratransit services

KernTransit.org

800-323-2396

Get-A-Lift

661-869-6363

Inland Empire

On-demand service

YP.com Riverside Taxi Services

Paratransit services

Go511

Los Angeles

In Los Angeles, we dispatch accessible vehicles in real-time within the Lyft app from 7:00am to 12:00am. Pick ups and drop offs are within the Los Angeles County limits.

On-demand service

First Transit - real-time dispatch (real-time dispatch through the Lyft app)

Access Travel Center

Metro

323-GO-METRO

Paratransit services

First Transit - real-time dispatch (real-time dispatch through the Lyft app)

Go511

511

Dial-a-ride

800-827-0829

Global Paratransit, Inc.

877-517-6884

Modesto

On-demand service

Modesto Taxicabs

Paratransit services

Modesto Dial-A-Ride

209-527-4900

Napa and Sonoma County

On-demand service

Access Travel Center

Paratransit services

Sonoma County Paratransit

707-585-7516

Vine Go

707-252-2600

Orange County

On-demand service

Access Travel Center

Paratransit services

List of Paratransit Taxis/Services

Go511

511

Sacramento

Paratransit services

AAA Paratransit

916-429-2744

San Diego

MTS Access

619-557-4555

On-demand service

Access Travel Center

Lift

760-966-6500

Paratransit services

Go511

511

San Francisco

In San Francisco, we dispatch accessible vehicles in real-time in the Lyft app from 7:00 am to 12:00 am. You can request to be dropped-off outside San Francisco county limits but can only be picked up within San Francisco county limits.

On-demand service

First Transit - real-time dispatch (real-time dispatch through the Lyft app)

SF Municipal Transportation Agency

Cal Train

800-660-4287

Paratransit services

First Transit - real-time dispatch (real-time dispatch through the Lyft app)

SF Paratransit

415-351-7090

Sam Trans

800-660-4287

East Bay (San Francisco Area)

Paratransit services

East Bay Paratransit

510-287-5000

Solano County Mobility Guide

707-541-7184

Santa Barbara

On-demand service

Santa Barbara Car Free

Paratransit services

Santa Barbara Transit Resource Guide

805-961-8900

Easy Lift

805-681-1180

Access

805-485-2319

South Bay (Silicon Valley)

On-demand service

Access Travel Center

Sunnyvale Cab

Paratransit services

Santa Clara VTA Paratransit

408-436-2865

SJP Paratransit

408-554-5822

Stockton

On-demand service

YP.com Stockton Taxi Services

Paratransit services

Stockton Metro Area Dial-a-Ride

209-943-1111

Dial-a-Ride

209-527-4900

Back to top

Colorado

Colorado Springs

List of Paratransit Taxis/Services

Metro Mobility

719-392-2396

Denver

Access-a-ride

303-299-2960

Via

303-447-2848

Back to top

Connecticut

List of Paratransit Taxis/Services

Estuary Transit District

Information: 860-510-0429

Greater Bridgeport Transit Authority

Information/Reservations: 203-579-7777

Greater Hartford Transit District

Information: 860-247-5329

Reservations: 860-724-5340

Greater New Haven Transit District

Information: 203-288-6282

Reservations: 203-288-6643

Greater Waterbury Transit Authority

Reservations: 203-756-5550

HARTransit (HART)

Available 7 days per week in Danbury, Bethel, Brookfield, and New Milford

Information/Reservations: 203-744-4070

Back to top

District of Columbia

Washington, D.C.

List of Paratransit Taxis/Services

Washington Flyer

703-572-TAXI

Yellow Cab Company (wheelchair accessible vans)

202-544-1212

Back to top

Florida

Jacksonville

List of Paratransit Taxis/Services

JTA Connexion

904-265-6001

Maruti Transit Group

904-387-1477

Miami

List of Paratransit Taxis/Services

STS

786-469-5000

Orlando

List of Paratransit Taxis/Services

Access Lynx

407-423-8747

Transportation America

407-398-5398

Tampa

Care Ride

727-866-1193

HartPlus

813-254-4278

Yellow Cab

727-471-3278

Back to top

Georgia

Atlanta

ATL Airport WAV Transportation

Advanced Care Transportation Inc.

Local: 404-942-9803

Toll Free: 800-691-3131

Checker Cab

404-351-1111

CCT Paratransit

770-427-4444

CAT

912-354-6900

Back to top

Hawaii

Honolulu

List of Paratransit Taxis/Services

The Handi Van

808-523-4083

Back to top

Illinois

Chicago

In Chicago, we dispatch accessible vehicles in real-time. If you are unable to get picked up by one of these vehicles, let us know.

List of Paratransit Taxis/Services

PACE

800-606-1282

Centralized dispatch of 20 wheelchair accessible taxi services

855-928-1010

Toll free, 24/7

Accessible Van Transportation

R Squared Transport

217-525-9069

Evenings and weekends: 217-891-4238 or 217-622-9073

Paratransit Service

Access Springfield

SMTD

Information: 217-522-6087

Reservations: 217-522-8594

Back to top

Indiana

Indianapolis

List of Paratransit Taxis/Services

Open Door

317-917-8747

Yellow Cab

317-487-7777

Back to top

Kansas

List of Paratransit Taxis/Services

Kansas City

Assisted Transportation

785-291-2910

Manhattan

ATA Bus

785-537-6345

Topeka

Assisted Transportation

913-262-5190

Wichita

Best Cabs, Inc.

316-838-2233

Timber Lines

316-651-5289

Back to top

Kentucky

List of Paratransit Taxis/Services

Lexington

Open Taxis:

Ramp

859-578-6949

Wheels

877-232-7433

Louisville

Tarc3 Paratransit

502-560-0333

Back to top

Maryland

Baltimore

MTA Paratransit Program

410-764-8181

Action Taxi

301-840-1000

Back to top

Massachusetts

Boston

In Boston, we dispatch accessible vehicles in real-time. If you are unable to get picked up by one of these vehicles, let us know.

Boston Cab (two accessible taxis available)

617-536-5010

Metro Cab (nine accessible taxis available)

617-782-5500

Back to top

Michigan

List of Paratransit Taxis/Services

Ann Arbor

A Ride

734-973-6500

Detroit

Metro Taxi

800-745-5191

Back to top

Minnesota

Minneapolis/St. Paul

Airport Taxi

612-888-8888

Yellow Taxicab

612-888-8888

Green and White Taxi

651-293-9999

Minneapple Taxi

612-338-9300

La Mexicana Taxi

612-788-1226

Back to top

Nebraska

Lincoln

Handi Van

402-441-7109

Omaha

Moby

402-341-0800

Back to top

Nevada

Las Vegas

Desert Cab

702-386-9102

24 hours

Frias Transportation Management

702-888-4888

24 hours

Western Cab Company

702-736-8000

24 hours

Reno

Reno Sparks Cab Co

775-333-3333

24 hours

Whittlesea Checker

775-322-2222

24 hours

Yellow Cab Co

775-355-5555

24 hours

Back to top

New Hampshire

A&C Transportation Non-Emergency Medical

Information/Reservations: 603-926-0640

CarePlus Ambulance Service

Information: 603-424-8910

Reservations: 800-899-8331

Granite State Independent Living

Information/Reservations: 603-228-9680

LifeLine Ambulance Service

Information/Reservations: 781-935-2220

Back to top

New Mexico

Albuquerque

Sun Van Paratransit Service

Gallup

Gallup Express

Las Cruces

RoadRunner Transit Dial-a-Ride

Santa Fe

Santa Fe Ride Paratransit

Taos

NCRTD Paratransit Service

Back to top

New Jersey

Northern New Jersey area

List of Paratransit Taxis/Services

NJ Transit Access

800-955-2321

Squan Taxi

732-223-1550

Yellow Cab (Trenton)

609-396-8181

Back to top

New York

New York City

In our New York City market, we dispatch accessible vehicles in real-time. If you are unable to get picked up by one of these vehicles, please contact Grand Limo & Car Service, Inc. at 718-433-4255. (TLC License: B01848).

Able Ride

516-228-4000

Access-A-Ride

877-337-2017

Taxis

Squan Taxi

732-223-1550

Back to top

North Carolina

Charlotte

List of Paratransit Taxis/Services

CATS STS

704-336-RIDE

Raleigh-Durham

ART

919-996-3459

Data Access

919-560-1551

Back to top

Ohio

List of Paratransit Taxis/Services

Cincinnati

Access

513-632-7590

Buckeye Taxi

513-362-0932

Cleveland

Dial-A-Ride

440-350-1600

RTA Paratransit

216-621-9500

Toledo

TARPS

419-382-9901

Back to top

Oklahoma

Oklahoma City

MedRide

877-685-8267

Tulsa

The Lift

877-232-7433

Back to top

Oregon

Bend

High Desert Transport

541-385-9238

Loving Lift

541-977-6886

Portland

In Portland, we dispatch accessible vehicles in real-time. If you are unable to get picked up by one of these vehicles, let us know.

Green Cab & Shuttle

503-902-5811

Radio Cab

503-227-1212

Pennsylvania

Philadelphia is excited to offer wheelchair accessible vehicles, citywide. If you need a vehicle and one isn't available, please let us know. Alternative providers can be found below.

Pittsburgh

List of Paratransit Taxis/Services

Access

412-562-5353

Philadelphia

CCT

215-580-7145

Back to top

Rhode Island

Providence

Ride

401-461-9760

Back to top

Tennessee

Nashville

Paratransit services

AccessRide

615-880-3970

American Music City Taxi

615-864-4100

Back to top

Texas

Abilene

Abeline Taxi

Austin

Austin Yellow Cab

512-452-9999

Austin Cab Company

512-478-2222

North Austin Taxi Service LLC

512-298-3683

Corpus Christi

B Line

361-289-5881

Dallas

In Dallas, we dispatch accessible vehicles in real-time within the Lyft app. Pickups and drop-offs are within the Dallas County limits.

Fort Worth

DART

214-515-7272

Cowboy Cab

214-428-0202

El Paso

Border Taxi

915-533-4245

Sun Metro

Houston

Elite Town Car Service

713- 834-5320

EZZ Lift

713- 252-2106

Houston METRO Bus

Houston METRO Rail

Houston METROLift

Lubbock

ADA Paratransit provided by CitBus Public Transit

San Antonio

ADA Trans by Adri

210-260-6740

Tyler

Tyler Cab

Back to top

Utah

Salt Lake City

UTE Cab Company

801-359-7788

Back to top

Vermont

List of Paratransit Taxis/Services

Future Cab

802-999-0002

Back to top

Virginia

Virginia Beach

ADA (to register)

877-232-7433

HRT (to schedule)

757-455-8010

Black and White Cabs

757-855-3334

Back to top

Washington

Seattle

Handicapped access

Yellow Cabs Seattle:

206-622-6500

STITA Taxi:

206-246-9999

Farwest Taxi:

Seattle Metro Area: 206-622-1717

Eastside: 425-454-5055

South King County 253-852-2500

Bellevue Taxi:

425-214-2944

Complaints

To submit a complaint to the City of Seattle, you may call Finance and Administrative Services at 206-684-2489, or visit the complaints webpage here.

Back to top

Wisconsin

Madison

Paratransit

608-266-4466

Union Cab

608-242-2000

Milwaukee

Transit Plus

414-343-1700

Union Cab

414-271-1800

Back to top

See also:

Policies for passenger use of Lyft

Lyft offers digital gift cards that can be purchased through lyft.com/gift or the Lyft app. Add as many gift cards to an account as you want they don’t expire!

LEARN MORE:

How to purchase

How to redeem a Lyft gift card

How to see your balance

Lost or stolen cards

How to purchase

You must log in to your Lyft account before you can purchase a gift card.

To purchase digital gift cards through the Lyft app:

Tap the menu icon in the top left corner

Tap 'Promos'

Scroll down and tap ‘Gift Lyft to friends’

Use a valid credit, debit, or prepaid card to complete your purchase (iOS devices also support Apple Pay and PayPal)

You can also visit lyft.com/gift to make your purchase through a web browser.

You have the option to send the digital gift card to yourself or a gift recipient. If you don't want to send it to a gift recipient immediately, send it to yourself and forward it later. Do not add the 16-digit gift card code to your account if you're saving the gift card for someone else.

You can attempt to purchase up to 5 gift cards for a recipient within a 24-hour period, which starts with the first attempted transaction. There is a $500 maximum for gift card purchases within that 24-hour period.

Lyft gift card purchases cannot be voided or refunded. Learn more.

Back to top

How to redeem

Lyft gift cards can be used on all Lyft rides in the US. Lyft users in Canada cannot purchase or use gift cards at this time.

If you have a gift card and promo codes, select which combo you want to use before a ride, or up to 24 hours after a ride in the Rate & Pay screen.

A default payment method in the Lyft app is required even when using a gift card. This default card will be charged for any tips, some fees (like cancellation and damage fees), or any ride where the cost is more than your gift card balance.

REDEEM LINK: When you choose a recipient's email address, that email will include a link to let them apply the gift card amount in their app automatically, or they can enter the 16-digit gift card code manually in their Lyft app.

CODE:In case you missed an email, you can also access the gift card code at lyft.com/gift/history to see your gift card purchase history along with purchase codes.

Simply send the code to the recipient, then ask them to enter it in the Lyft app by following the steps below:

Tap the menu icon in the top left corner

Tap ‘Promos’

Type the code from the email or history in the ‘Enter promo code’ box

Tap 'Apply.' That's it!

Back to top

How to see your balance

After you've redeemed your gift card:

Open the Lyft app

Tap the menu icon in the top left corner

Tap ‘Promos’

That's it! Your gift card balance is listed in bold. Under the remaining amount, you'll see more terms and conditions in gray.

Back to top

Lost or stolen cards

Lyft gift cards can't be replaced if they're lost or stolen, but we’re here to help.

We can check to see if the gift card has been redeemed. If it hasn’t, we can add it to your account. Send us the 16-digit code in the gift card purchase history on lyft.com/gift/history, and we'll see what happened.

If the gift card recipient didn't get an email after the card was purchased, double-check all email folders (including inbox, spam, and trash). If you still don't find it, ask the purchaser to go to lyft.com/gift/history and find the 16-digit code in the purchase history. Send us the code, and we'll investigate.

Back to top

See also:

Delta and Lyft partnership

Pickups and Drop-offs:

There are three (3) pickup and drop-off areas around Mercedes Benz Stadium (pictured above):

Zone 1: Northside Drive, off of Ivan Allen Jr Blvd NW

Zone 2: At the intersection of Centennial Olympic Park Drive and Andrew Young Intl Blvd NW

Marietta St NW, off of Centennial Olympic Park Dr

The Lyft app movesthepassenger's pin to an approved pickup area. If you're having trouble finding each other,make sure you have both gone to the pin's location.

Drivers headed south on Northside Drive (Zone 1) have a private lane to make a left turn into the bus-lane. This lane is coned off and marked with a large Lyft flag.

See also:

How to give a Lyft ride

Lyft Driver app

Back to top

All drivers are required to have a personal insurance policy.If your insurance is expiring or you've changed providers, we'll need a photo of your new insurance document.

Here's what must be reflected in your insurance photo.

Insurance

There are four pieces of information that must be shown in the photo you take of an insurance policy:

Name: this needs to appear in official print

The car make & model: we want to make sure the correct vehicle is covered

Policy expiration date: the expiration date is required so we know the policy is valid and so we can record the renewal date

State: the state on your insurance must match the state you'd like to drive in

Your name may not be a requirement in your region. If your insurance policy doesn't have your name on it, upload your documents and we'll let you know if you need to acquire a "declarations page" from your insurance company with your name.

Back to top

See also:

How to update insurance

We're partnered with airports across the country to take the stress out of getting to and from the airport. See the full list of airports below, and our guidelines for getting picked up and dropped off.

If you're a driver, visit Airport information for drivers for details on giving airport rides.

Skip to:

Taking an airport ride

Airports we serve

Prohibited operations

Taking an airport ride

Getting picked up

When you have your bags in hand and you’re ready to go, open up the app to request a ride.

Verify your pin was dropped near the terminal where you are currently waiting, or follow the instructions in the app directing you to the appropriate door.

Once the request has been made, feel free to call your driver to confirm the best location to meet. Please note: Some airports designate specific areas for drivers to pick up passengers. Drivers are required to never leave their vehicle unattended on airport property.

Using Fast Match

At select airports, the app will prompt you to ‘get a code’ for an easier pickup. This feature is called Fast Match, and is designed to provide smoother pickups and reduce airport congestion.

To use Fast Match, go to the designated pickup area and give the code shown in your app to a waiting driver. The driver will enter the code and start your ride. Please note that Fast Match is only available for standard Lyft rides at this time.

Note: When using Fast Match, it’s possible that you’ll be matched with a driver you were previously unpaired with. If this occurs, cancel the ride and request a new ride through the normal pickup experience. You’ll be paired with the next available driver.

Fast Match is currently a pickup option at the following airports:LAX, LGA, MDW, MSY, PDX, and SAN.

Getting dropped off

When you have your bags in hand and you are ready to go to the airport, open up the app to request a ride.

Verify your pickup location is correct on the app. If not, move the pin to your location, or change the address manually by typing it in the box.

Let the driver know which airport and terminal you’re going to. You can also enter your destination directly into the app at any point before or during the ride.

If you feel your party or amount of luggage may overfill a regular 4-door car, we suggest requesting a Lyft XL ride, which can seat up to 6.

Locating your driver

As soon as a driver accepts your request, their name, photo, car information, and rating appear in your app.

You can also see the driver’s ETA and watch as their car approaches on the map to your confirmed pickup location. If you need to, give them a call by tapping the phone icon.

Cost of a ride

To view a full pricing breakdown and get an estimate, use our Fare Estimator tool.

Cancelling a ride

If you find that you are not quite ready to be picked up, you may cancel your ride through the app using the icon on the top right of the home screen. Keep in mind that in order to avoid being charged a cancellation fee, you need cancel within 5 minutes of making your request.

Back to top

Airports we serve

See a full list of airports we serve and details about getting picked up and dropped off on our Airports page.

Back to top

Prohibited operations

At the following California airports, all operations are currently prohibited including pickups and drop-offs. This includes (but is not limited to) all airports in the list below.

Thank you for helping us stay compliant, and respecting our agreements with airport officials.

Buchanan Field Airport (CCR)

Santa Monica Muni Airport (SMO)

Camarillo Airport (KCMA)

French Valley Airport (RBK)

Jacqueline Cochran Rgn Airport (TRM)

Mojave Airport (MHV)

Napa County Airport (APC)

Oceanside Airport (OCN)

Ramona Airport (KRNM)

Sacramento Executive (SAC)

Sacramento Mather Airport (MHR)

San Bernardino Int'l (SBD)

Santa Maria Airport (SMX)

Southern California Logistics Airport (VCV)

Stockton Metropolitan (SCK)

Ventura County Airport (OXR)

Back to top

As a driver, you're there to get the passenger from point A to point B efficientlywhile providing a delightful experience.

Getting to the passenger

Giving the ride

Standard Lyft and Lyft XL Rides

Shared rides

Shared Saver rides

Handling navigation issues

Getting to the passenger

After you accept a request, tap 'Navigate.' The app automatically opens up your selected navigation app to guide you to the passenger. (Tap 'Settings' to choose which navigation app you want to use.)

The passenger willsee your car icon approaching on their app and your ETA. When you're getting close, we'll send them a text message.

If you get stuck in traffic or accidentally take a wrong turn, you can call the passenger inthe app. Just tap the phone iconin the top right to choose the 'Call' option. If they no longer want or need the ride, ask them to cancel it.

Note:If you are close to your rider's pick up location, in-app navigation will not start when you accept the ride. This means that if you are within eye-sight or 20-30 seconds from the pick up location, the app will let you know you've arrived. When you tap to pick up, the app will begin the navigation to the drop off location.

Back to top

Giving the ride

For safety reasons, askthe passenger exactly where they'regoing before you start driving. Don'ttype addresses or toggle between apps while the vehicle is moving.

Back to top

Standard Lyft and Lyft XL rides

Enterthe address

When the passenger enters your car and you've tapped to confirm their arrival, you'll either see a pop-up with their address or a field to enter it.

If the passenger has already entered their address, tap 'Navigate' on the pop-up

If the passenger hasn't entered their address, they can enterit into their app. The address will then appear on your app momentarily. You can also type the rider's addressinto your app (intersections, landmarks, and businesses usually work, too).

Getting confirmation

Before you begin driving, quickly showyour passenger the destination on your phone and askthem to confirm. The extra fewseconds can save a lot of time and hassle, and passengers appreciate you being thorough.

Changes to the address or multiple stops

If passengers want to change their drop-off location, they can update the destination in the app throughout the ride.

Passengers can also add astop on the way to their final destination in standard Lyft, Lyft XL, or Lyft Lux rides. The app alerts you when apassenger adds a stop, which they can do before pickup or during aride.

The final price and your pay are calculated based on time and distance. Rides with added stops willlikely be longer and result in higher earnings.

Before passengers get out at a stop, set expectations by agreeing on wait time. Taking a moment to do this will minimize confusion and make your ride easier and frustration-free.

If the passenger thinks they may take ten minutes or more, or if they don't return at the agreed-upon time, feel free to end the ride and suggest the passenger request a new Lyft when they are finished at their stop.

How to end a ride at a stop:

To ensure you are paid for the first part of the ride you drove, do not cancel the ride.

Instead, tap 'Ready to go' then 'Drop off'

Navigation apps vs. passenger directions

Some passengers have a preferred route and will ask you to follow their directions instead of theapp. For standard Lyft and Lyft XL rides, this is OK. We recommend letting them call the shots.

It's up to you whether you follow a passenger's directions.Keep in mind that they're paying for a ride from youand can rate you at the end based on their experience.

Back to top

Shared rides

Shared rides are less flexible than regular rides becausemultiple parties with different destinations may be sharing your vehicle. Learn how Shared rides work.

Always follow the app's instructions

In a Shared ride, you may have more than one party to pick up. Passengers knowthis and shouldn't necessarilyexpect you to take the most direct route every time. Our goal is to pair them with other passengers on their way, but that may mean veering off course a fewblocks.

Keep a close eye on your Lyft app for Shared rides. The route is built on efficiency, so the order of who is picked up and dropped off first varies from ride to ride.

No multiple stops or changes to the address

No changes to the address: Prices are fixed and calculated based onthe address the passenger enters. If they change their mind, they'll need to cancel the ride and re-request.

No extra stops:Shared rides are meant to gofrompoint A to B. No stops should be added to the ride.

Back to top

Shared Saver rides

Shared Saver rides functions similarly to Shared rides but may involve a short walk to the pickup location or from the drop-off location for the rider.

We'll notify riders in their app if they need to walk to you or to their final destination

If your rider is walking to meet you, we’ll notify you in the Lyft Driver app

We’ll also let you know if your rider needs to walk to reach their destination

Back to top

Handling navigation issues

Navigation apps aren't perfect! Sometimes you're ledto a construction zoneor accidentally turn too soon.

Most passengers are forgiving and will be patient while you get your bearings. Let us know if you have a ride with less-than-perfect navigation, and we'll make sure the passenger is taken care of.

To have us correct a ride for navigation, tap'Contact Support' below to send us a message. Includethe following info:

Passenger's name

Time and date of ride

A brief description of what happened

Relevant screenshots of the issue (for example, bad navigation)

Back to top

See also:

How to change navigation settings

Business profiles make expensing personal Lyft rides for work easy. Rides taken on business profiles let you include notes about each ride and send business ride receipts directlyto your work email.Business profiles are currently unavailable in Canada.

Need rides for the whole team? Head to Lyft Business.

For help with Lyft Business, see our Support Center.

Skip to:

Intro video

Create a business profile

How to use business profiles

Set up auto-expensing

Frequently asked questions

Lyft Business

Intro video

Get a quick overview of Lyft business profiles with this video.

Back to top

Create a business profile

If you don’t have a Lyft account:

Head to Lyft business profiles to create an account. Enter your work email address, then tap ‘Next.’

Enter your payment info

If you have a business card, use it here

Download the Lyft app and create an account. After your account is created, you’re ready to take your first ride.

If you already have an account:

Open the Lyft app, then tap the menu icon in the top left corner

Tap ‘Settings’

Tap ‘Business Profile’ in the app, then tap ‘Get Started’

Enter your work email, then tap ‘Next’

Select a payment method or enter payment info (like a business card). Heads up: this will be your default business profile payment method.

Tap ‘Next,’ then tap ‘Done.’ That’s it! You’re ready to use your business profile.

Back to top

How to use business profiles

Before requesting a work-related ride, tap ‘Personal’ under the fare estimate. This changesyour personal profile to your business profile and payment method.

You’ll have another chance to change between personal and business profiles on the ride payment screen after the ride ends.

Back to top

Set up auto-expensing

When you set up auto-expensing, Lyft will automatically forward your trip receipts to the expense management system of your choice.

Before you begin

Create a business profile

Get started

Open the app andtap the menu icon in the top left corner

Tap ‘Settings’

Tap ‘Business profile’

Tap ‘Expense management.’ Select your company’s expense management system ( see which systems we offer at this time).

Concur users must sign in with their Concur username, email address, and password/PIN

That’s it! When you take a ride with your business profile, your ride receipts will be forwarded to the expense management system you’ve chosen.

Back to top

Frequently asked questions

Which expense management systems can I use? We offer Abacus, Certify, ChromeRiver, Concur, Expensify, Nexonia, Xpenditure, and Zoho for easy and quick expensing at this time.

I charged a business ride to my personal account. What should I do? If you haven’t submitted payment for the ride yet, you can still switch profile and payment method on the payment screen after the ride ends.

After you’ve submitted payment for a ride, you can’t change the payment method.

Why isn't my promo code working? Currently, ride credits won't apply by default to Business Profile rides because your employer typically reimburses you for these. You can tap on your payment method at the end of a ride to choose which promotion you want to use.

How do I update my business profile’s email or payment info?

Tap ‘Settings’

Tap ‘Business profile’

Tap ‘Email receipts’ to edit your work email, or tap ‘Business payment’ to edit your payment info

How do I export my ride receipts?

Tap ‘Ride History’

For iOS, tap ‘Export’ in the top right corner; for Android, tap the download icon

Select all of the rides you wish to export

You will receive a “Ride Report” email with a receipt for all of the selected rides

Back to top

Lyft Business

Lyft Business gives organizations a customized expensing experience.

Lyft Business offers dedicated account managers, comprehensive ride insights, and flexible partnership options. Learn more about Lyft Business.

For help with Lyft Business, see our Support Center.

Back to top

See also:

How to create a Lyft account

About Lyft Business

Lyft Business Support Center

Safety is a key component of the Lyft experience. As a driver, it's important to follow traffic laws as well as the guidelines below to provide safe, dependable rides on the Lyft platform.

Pull over safely for pickups and drop-offs

Passengers feel unsafe when drivers ask for their contact information

Only accept rides through the app - don't pick up street hails

Make sure everyone wears a seatbelt

Don't pick up minors unaccompanied by an adult

Unsafe rides

Pull over safely for pickups and drop-offs

Passengers love getting picked up exactly where they've requested the ride, especially if they aren't very mobile (carrying things or in bad weather, etc). However, if a passenger asks you to pick them up at a busy intersection and you can't sit and wait, give them a call and ask them how long it may take for them to come out. You can either circle the block or wait somewhere else until they call to confirm that they are outside. If the passenger says they are going to be more than 5-10 minutes, feel free let them know that the app will automatically start the ride after one minute.

Back to top

Passengers feel unsafe when drivers ask for their contact information

As a driver, you should never ask for the contact information of a passenger. Passengers often feel uncomfortable if you ask for their number, or to be their Facebook friend. If passengers are interested in staying in touch, it is up to them to ask for your contact information or offer you theirs.

Check out some pro-tips for interacting with passengers:

It helps to be professional. We always emphasize being friendly, but there is such a thing as being too friendly. Keep conversation light, and follow the passenger's lead.

We recommend that you do not take personal calls while driving. A phone call-free ride creates a friendlier and more welcoming environment for passengers.

We advise that you avoid discussing sensitive subjects such as dating, politics, religion, and sexual orientation.

Some passengers are looking for a quiet, peaceful ride and may not want to talk. You may not want to force a conversation with a quiet passenger.

Discrimination of any kind is not allowed on the platform. Feel free to read more about our anti-discrimination policy.

We’re committed to holding each other accountable. We've developed a Community Safety Education program in partnership with RAINN, the largest anti-sexual violence organization in the US.As of 12/15/2019, all drivers are required to complete this program in order to access Driver Mode

Back to top

Only accept rides through the app - don't pick up street hails

For safety and legal reasons, you can only pick up passengers matched directly through the Lyft app. If someone asks for a ride without using the app, simply suggest they download the Lyft app and request a ride from one of the available community drivers (which will be you, if you're the closest driver).

Back to top

Make sure everyone wears a seatbelt

Drivers should only take as many as passengers as there are seat belts in the car. Bigger groups of passengers should split into two cars, or use Lyft XL, which can seat up to 6 passengers.

Back to top

Don't pick up minors unaccompanied by an adult

Passengers are more than welcome to request rides for their friends, though we do ask that they give you a heads up. Children 17 or under, however, are not permitted to ride without being accompanied by an adult. If you believe that a ride request was made on behalf of an unaccompanied minor,contact Lyft Support immediately by tapping 'Contact Support' below.

Back to top

Unsafe rides

Passenger feedback may be an indicator of unsafe driving or general safety concerns. Too many of these can result in account deactivation.

Back to top

See also:

Safety info for drivers

How Lyft works to keep drivers safe

To delete your Lyft account and data, visit us here.

Please note that there isn’t a way to request that only part of your account or data be deleted, and that deletion cannot be cancelled once requested. A request to delete your Lyft account will apply to both your rider and driver accounts.

If you request to delete your Lyft data, your account and information will be deleted to the extent required by applicable law. In some cases, we will be unable to delete your account, such as if there is an issue with your account related to trust, safety, or fraud.

Please refer to Section 6 of our Privacy Policy for more information.

See also:

Lyft Privacy Policy

Lyft Terms of Service

How to edit your profile

We're excited to partner with T-Mobile to offer T-Mobile customers exclusive prizes and discounts. See T-Mobile's website for offer details.

If you have questions about a Lyft credit or promotion code offered through the T-Mobile Tuesday app, contact T-Mobile directly at support.t-mobile.com/community/contact-us.

Seealso:

Promotions, ride discounts, and Lyft credit

Link your SkyMiles and Lyft accounts and earn miles on every Lyft ride. Earn 1 mile per $1 spent on Lyft rides. Beginning February 1, 2018, Lyft users who have Linked Accounts can earn 2 miles per $1 spent on airport rides (see terms and conditions ).

If you’ve never signed up with Lyft, you’ll also receive two $10 coupons to use on your first two rides. This coupon will automatically apply to your account once you link.

Heads up: This partnership is only available in the US at this time.

Skip to:

About earning Delta SkyMiles

How to sign up for Delta SkyMiles

How to link your Delta and Lyft accounts

How to see earned miles

How to disconnect your SkyMiles account

About earning Delta SkyMiles

After your Lyft and Delta accounts are linked, you'll earn one mile for every dollar spent on standard Lyft, Shared, Lyft XL, or Lyft Lux rides.

The Delta Miles you earn with Lyft won't expire. However, you won't be able to add miles retroactively (after you've taken them), even for rides taken right before you link accounts.

Lyft credits and gift cards do not count towards SkyMiles.

Back to top

How to sign up for Delta SkyMiles

If you don’t have a SkyMiles Account, create one at delta.com/skymiles.

Back to top

How to link your Delta SkyMiles and Lyft accounts

Before you can link your SkyMiles and Lyft accounts, you'll need to sign up for Delta SkyMiles (see above). After, here's how to link accounts.

I already have a Lyftaccount

Visit delta.com/Lyft to connect your Lyft account to Delta

Enter your SkyMiles Account number and the first and last name on your SkyMiles account. Heads up: both names must match the names associated with your Lyft account

Double-check that your SkyMiles account number is correct, then tap 'Link Now'

Tap 'Continue with Lyft'

Enter the phone number associated with your Lyft account, then tap 'Log in'

Lyft will text you a verification code. Enter the code and tap 'Submit.'

Read the permissions and tap 'Accept' on the 'Connect With Lyft' page

I’m new to Lyft

Go to Delta.com/Lyft

To receive $10 off your first two rides, create an account by entering the first and last name associated with your SkyMiles account along with your SkyMiles account number

Before you tap 'Link Now,' double-check your SkyMiles account number is correctly entered

Tap 'Continue With Lyft'

Enter your phone number and requested info, then tap 'Sign Up'

Lyft will text you a verification code. Enter the code and tap 'Submit.'

Enter your payment information, then tap 'Submit'

Read the permissions and tap 'Accept' on the 'Connect With Lyft' page. That's it!

Back to top

How to see earned miles

Keep track of your Delta miles on delta.com/skymiles. The miles you earn typically show 24 to 48 hours after completing a qualifying ride, but it may take up to 5 days for miles to register in your Skymiles account.

Sign in to delta.com/skymiles

Enter your SkyMiles number and password, then tap 'Log In'

Tap your name in the top right corner followed by 'SkyMiles'

Tap 'My Account Activity'

Back to top

How to disconnect your SkyMiles account

To disconnect your Delta SkyMiles account:

Visit Lyft Connected Services

Scroll down to 'Connected Apps'

Tap 'Revoke' next to Delta SkyMiles to disconnect your accounts

Back to top

See also:

How to create a Lyft account

Use the following article to begin preparing your taxes as a Lyft driver. We'll do our best to break taxes down for you, but keep in mind that the following isn't tax advice.

For questions about your specific tax situation or how to file taxes, speak with a tax professional in good standing with the IRS.

Skip to:

How drivers are classified

How to view tax info and 1099forms

Proof of income

Form 1099 Eligibility

Drivers with Form 1099-K or 1099-MISC

Drivers without Form 1099

Driver Dashboard annual summary

Troubleshooting the Driver Dashboard

Region-specific taxes

Save on filing your taxes with TurboTax

B notices

B notice FAQs

How drivers are classified

Drivers and riders are users of the platform and aren't employees of the company. As members of the community platform, drivers and riders aren't entitled to benefits, worker's compensation, or unemployment insurance.

Lyft is a peer-to-peer transportation platform, meaning drivers use their own cars to pick up passengers, who use the app to request a ride. Because Lyft is committed to safety and community, drivers go through a series of screenings, including background checks and car safety inspections.

Lyft doesn't fit into the traditional taxi or limousine model. Our government relations team works hard to create regulations that fit the needs of drivers and passengers, and, most importantly, keep everyone safe.

Back to top

Proof of income

We've found that weekly pay statements or annual earnings will suffice for most cases (for example, loan applications).

If you need to access a history of weekly pay statements, log in to the Dashboard and tap 'Driving History.' From there you can view your summaries and earnings by ride, day, week, and year.

Back to top

How to view and download tax info and 1099forms

We provide tax information for any given tax year by January 31st of the following year.

Your Annual Summary and any 1099 forms you qualified for (requirements below ) are available in your Driver Dashboard.

To view or download using a computer:

Log into the Dashboard at https://lyft.com/login

Go to the 'Tax Information' tab

Under the ‘Documents’ header, select ‘Download’ to download your Annual Summary or tax forms

To view in your Lyft Driver app:

Open your Lyft Driver app

Tap your profile photo in the top left

Tap 'Dashboard'

Tap the menu icon in the top left

Tap 'Tax Information'

Under the ‘Documents’ header, select ‘Download’ to view your Annual Summary or tax forms

You can switch between years using the pink links at the top of the page. If you qualified for a 1099 form, it will be available here. All drivers will have an Annual Summary with their earnings details as long as they had earnings during that tax year.

Learn how to update your information for next tax season.

Back to top

Form 1099 Eligibility

All drivers are considered users of the Lyft platform. No matter the type of income you report, you are not considered an employee of Lyft.

Some, but not all, drivers are eligible to receive a 1099-K or 1099-MISC from Lyft. The following drivers will receive these types of 1099s:

To qualify to receive a 1099 from us, you must have met the following requirements:

2018 tax year

1099-K: At least 200 rides and at least $20,000 in gross ride receipts from passengers in the year. If you were a resident of Vermont or Massachusetts in 2018, you would need to have earned at least $600 in gross ride receipts from passengers during the year. There is also no requirement for the number of rides given for residents of these states

1099-MISC: At least $600 from activities other than driving (example: referral bonuses, weekly guarantee, other bonuses) in the year

2016 and 2017 tax years or later

1099-K: At least $600 in gross ride receipts from passengers during the year

1099-MISC: At least $600 from activities other than driving (example: referral bonuses, weekly guarantee, or other bonuses) in the year

2015 tax year or earlier

1099-K: At least 200 rides and at least $20,000 in gross ride receipts from passengers in the year

1099-MISC: At least $600 from activities other than driving (example: referral bonuses, weekly guarantee, other bonuses) in the year

Tax filing resources

IRS Sharing Economy Tax Center

IRS Instructions for Form 1099-K

IRS Instructions for Form 1099-MISC

Back to top

Drivers with Form 1099-K or 1099-MISC

1099-K: If you receive a 1099-K from us, the dollar amount in Box 1 consists of the gross ride receipts from passengers from all rides completed during the year (including the Service Fee and other third-party fees, such as airport and city fees, sales tax, and other taxes if applicable).

See more instructions and graphics from our partner TurboTax at How to use your Lyft 1099.

Heads up: This gross amount includes Lyft fees and tolls, so the number will be larger than what you took home in ride-related earnings. The 1099-K doesn’t provide a separate box for Lyft to report its cumulative fees or tolls to you, but you can find these breakdowns in the 'Tax Information' tab of the Driver Dashboard.

Read more:

IRS Instructions for Form 1099-K

1099-MISC: If you receive a 1099-MISC, the dollar amount in Box 7 is all income that isn't related to ride earnings, like referral or Express Drive bonuses.

See more instructions and graphics from our partner Intuit at Tax Help for Lyft Drivers: How to File Your Lyft 1099.

Read more:

IRS Instructions for Form 1099-MISC

IRS: About Form 1099-MISC, Miscellaneous Income

IRS Sharing Economy Tax Center

Back to top

Drivers without Form 1099

Not eligible for a Form 1099? No sweat. Whether you receive a form or not, we’ll provide an annual summary in the Driver Dashboard with your yearly driver stats.

Your driver stats will include the number of rides you gave, gross earnings from rides, non-ride earnings (such as incentives or referral bonuses), tolls, and mileage information.

Back to top

Driver Dashboard annual summary

The Driver Dashboard annual summary shows your gross and net earnings and your total miles.

Non-ride earnings include:

Earnings Guarantees

Weekly Ride Challenges

Rental Rewards for Express Drive

Referral bonuses

Manual bonuses

Promotion bonuses

Ride earnings include:

Payments from passengers

Tips from passengers

Tolls automatically charged to passengers and paid to drivers

Cancellation fees

Lyft's fees (where applicable)

Back to top

Troubleshooting the Driver Dashboard

The Driver Dashboard is available for all drivers, even those who have been deactivated.

If you can't access your Driver Dashboard, try logging into the Driver Dashboard using a computer (or mobile web browser) at lyft.com/login instead of through your app.

If you are still having trouble, it may be because you have a new name, address, or phone number. Learn How to change your address or phone number.

Back to top

B notices

If you received a Backup Withholding Notice (“B Notice”) from the IRS, this is because the IRS has indicated an issue with the name and/or Taxpayer Identification Number (“TIN”) you provided to Lyft in a previous year. In many cases, this could be simply due to a typo in tax information you provided to Lyft.

To correct this, the IRS will require that you provide Lyft with certain information. The B Notice Lyft has passed on to you will explain the IRS’s instructions.

If the information requested is not provided to Lyft within 15 days of when the notification was sent to you, the IRS requires that Lyft withholds a percentage of your earnings to remit to the IRS. This backup withholding will be reported on a 1099 tax form so that you can account for it on your next income tax return.

For questions about your tax status or for advice on how to file your tax return, please consult with a tax professional.

Back to top

Region-specific taxes

Hawaii

Drivers in Hawaii may owe Gross Excise Tax ("GET") on their gross income. For additional information see Hawaii Tax Information Release No. 2018-01 and the Hawaiian Department of Commerce and Consumer Affairs' Business Action Center. Always consult with a tax advisor.

Back to top

Save on filing your taxes with TurboTax

We’re partnering with TurboTax and offering all drivers free access to TurboTax Self-Employed and 50\% off TurboTax Live Self-Employed.

All drivers qualify for the following perks:

TurboTax Self Employed

Free federal filing until 4/15

Free state filing until 2/29

TurboTax Live Self-Employed

50\% off federal filing until 4/15

50\% off state filing until 2/29

Drivers in the Platinum tier of Lyft Rewards qualify for the following perks:

TurboTax Self-Employed

Free federal and state filing until 4/15

TurboTax Live Self-Employed

50\% off federal filing and free state filing until 4/15

Right now, Lyft Rewards is only available to some drivers. Learn more about Lyft Rewards.

You can claim your TurboTax offer in the ‘Tax Information’ tab of your Driver Dashboard.

As a heads up, you must access TurboTax through your Driver Dashboard in order for the discount to apply.

If you access TurboTax through your Dashboard and then later access TurboTax directly through their website, the discount will not apply. Lyft is not responsible for fees incurred by accessing TurboTax directly.

Back to top

B notice FAQs

Did I provide the correct information to resolve my B Notice?

Lyft is unable to confirm if the information you provide for tax purposes is accurate to the IRS’s database. If you are unsure that you've provided the correct information to resolve your B Notice, we recommend that you consult a tax professional.

May I use Express Pay or Lyft Direct while B Notice backup withholding is applied to my account?

Unfortunately, you will not be able to use Express Pay or Lyft Direct until you resolve your B Notice and withholding is lifted from your account. Any earnings that you receive while subject to backup withholding will be included in your weekly deposits on Tuesdays.

The IRS said there was nothing wrong with my tax return.

A B Notice is not connected to your tax return. The notice was issued regarding the tax information you provided to Lyft that was subsequently used on a 1099 tax form. To resolve your B Notice and prevent backup withholding, we recommend following the steps outlined in the B Notice instructions.

Back to top

Region-specific taxes

Hawaii

Drivers in Hawaii may owe Gross Excise Tax ("GET") on their gross income. For additional information see Hawaii Tax Information Release No. 2018-01 and the Hawaiian Department of Commerce and Consumer Affairs' Business Action Center. Always consult with a tax advisor.

Back to top

See also:

Set up your account to get paid

How and when driver pay is calculated

We feature an automated toll system for cities in which we operate. The following US tolls are charged to the passenger in a Lyft ride.

Lyft reserves the right to apply tolls to passenger fares that may not be identified on this list.

Fees related to taking optional express or HOV lanes aren't paid for by passengers and will not be reimbursed.

Austin

183A Toll Road, Manor Expressway, Highway 130, Loop 1 (excluding Express Lanes), and SH 45

Baltimore

Fort McHenry Tunnel, Harbor Tunnel, Francis Key Scott Bridge, Thomas J. Hatem

Chesapeake Bay Bridge

Boston

Williams Tunnel, Mass Pike, Sumner Tunnel, Tobin Memorial Bridge

Chicago

Veterans Memorial Expressway, Tri-State Tollway, Jane Adams Memorial Tollway, Chicago Skyway, and Ronald Reagan Memorial Tollway

Cleveland

Ohio Turnpike

Connecticut

In addition to applicable tolls and surcharges that may be added to your fare, there will be a $15 surcharge added to all trips originating in Connecticut and ending in New York City.

Dallas

All bridges and tunnels

Denver

Northwest Parkway

E-470

Florida

Card Sound Bridge

Ft. Myers

Sanibel Island Bridge South, Cape Coral Bridge, and Midpoint Memorial Bridge

Illinois

Illinois Route 390

Louisville

Abraham Lincoln Bridge, Kennedy Bridge, and East End Bridge

Miami

SR 821, Mainline, Sawgrass, Alligator Alley, S.R. 836, S.R. 874, S.R. 924, Venetian Causeway

Rickenbacker Causeway and Broad Causeway

Nebraska

Bellevue Bridge - Eastbound and Westbound

New Jersey

Atlantic City Expressway

New Jersey Turnpike/Garden State Parkway

Grassy Sound Bridge

Heads up: A $20 surcharge, which includes tolls, is added to the fare on all trips between New York City and New Jersey. If the trip begins in New Jersey and crosses the Verrazzano-Narrows Bridge there is an additional $19 surcharge, for a total of $39 added to the price, which again includes tolls.

New Orleans

Causeway Bridge - Southbound

New York (including New York City)

All NY-NJ bridges and tunnels

All NYC bridges and tunnels

Mid-Hudson Bridge

Newburgh-Beacon Bridge

New York State Thruway and New England Thruway

Heads up: A $20 surcharge, which includes tolls, is added to the fare on all trips between New York City and New Jersey. If the trip begins in New Jersey and crosses the Verrazzano-Narrows Bridge there is an additional $19 surcharge, for a total of $39 added to the price, which again includes tolls.

In addition to applicable tolls and surcharges that may be added to your fare, there will be a $15 surcharge added to all trips originating in Connecticut and ending in New York City.

Oklahoma City

H.E. Bailey Turnpike, John Kilpatrick Turnpike, Turner Turnpike

Orange County

S.R. 241, S.R. 261, S.R. 133, & S.R. 73

Orlando

Beachline Expwy, Seminole Expwy, Western Beltway, Southern Beltway, and Mainline

S.R. 522, S.R. 417, S.R. 414, and S.R. 408

Pensacola

Bob Sikes Bridge Toll

Philadelphia

Atlantic City Expressway

Penna Turnpike, Penna 476, Ben Franklin Bridge, Walt Whitman Bridge, Betsy Ross Bridge, Commodore Barry Bridge

Tacony-Palmyra Bridge

Pittsburgh

Southern Beltway Toll

Mon/Fayette Expressway

Providence

Newport/Pell Bridge

Raleigh-Durham

Triangle Expressway & Western Wake Freeway

Richmond

Powhite Parkway, Forest Hill Ramps, Douglasdale Ramps, Boulevard Bridge, Downtown Expressway, 2nd Street Ramps, 11th Street Ramps

Pocahontas Parkway

San Diego

South Bay Expressway

San Francisco

All bridges

Seattle

SR 520 Bridge and Tacoma Narrows Bridge,SR 99 Tunnel

Tampa

Veterans Expressway/Suncoast Parkway, Polk Parkway, Sunshine Skyway Bridge, and Pinellas Bayway Bridge

Selmon Expressway

Toledo

Ohio Turnpike

Tulsa

Turner Turnpike, Will Rogers Turnpike, Cherokee Turnpike, Cimarron Turnpike, Muskogee Turnpike, and Creek Turnpike

Virginia Beach-Hampton Roads

Chesapeake Expressway, George P. Coleman Bridge, South Norfolk Jordan Bridge, Midtown Tunnel, Downtown Tunnel, and Lucus Kellan J Bridge

Washington, D.C.

Dulles Toll Road

Dulles Greenway

Intercounty Connector

Passengers pay through the Lyft app payment flow as usual. We can't remove or refund the cost of the toll if a passenger pays for it outside of the app. It's against our Terms of Service for passengers to usecash for portions of a Lyft ride except for tips, which can also be done in the app.

The toll amount charged is based on the localelectronic toll collection system price.

Additional charges may apply to your ride. Check your city's page for more info.

Return Charges

In some instances, drivers have topay a toll when they return to the coverage area and our system will add a charge to the passenger’s amount. This makes sure that drivers are fairly compensated for their time and effort.

Florida

Card Sound Bridge

Florida/Miami

Broad Causeway (Eastbound)

Rickenbacker Causeway

New York/New Jersey

Holland Tunnel (Westbound)

Lincoln Tunnel (Westbound)

George Washington Bridge (Westbound)

Gov. Mario M. Cuomo Bridge (Northbound)

Outerbridge Crossing (Westbound)

Goethals Bridge (Westbound)

Bayonne Bridge (Westbound)

Heads up: A $20 surcharge, which includes tolls, is added to the fare on all trips between New York City and New Jersey. If the trip begins in New Jersey and crosses the Verrazzano-Narrows Bridge there is an additional $19 surcharge, for a total of $39 added to the price, which again includes tolls.

Philadelphia

Ben Franklin Bridge (Westbound)

Walt Whitman Bridge (Westbound)

Betsy Ross Bridge (Westbound)

Commodore Barry Bridge (Westbound)

Tacony-Palmyra Bridge (Westbound)

San Francisco/Silicon Valley

Golden Gate Bridge (Northbound)

Bay Bridge (Eastbound)

Antioch Bridge (Southbound)

Richmond-San Rafael Bridge (Eastbound)

Carquinez Bridge (Southbound)

San Mateo-Hayward Bridge (Eastbound)

Dumbarton Bridge (Eastbound)

Seattle

Tacoma Narrows Bridge (Westbound)

See also:

How tolls work for drivers

Toll information for passengers

Safety is our top priority. Learn more about Lyft's commitment to safety.

Review our policies regarding driver and passenger safety below.

Report safety issue or citation

Our critical response team is available 24 hours a day, 7 days a week, and will call you as soon as possible after you request the call.

Keep in mind that we won't be able to assist with citations or tickets incurred outside of the Lyft platform, or due to violating standard traffic laws.

Skip to:

Age requirement

Weapons policy

Community Safety Education program

No-smoking policy

Recording device policy

Lyft’s Approach to Arbitration and Confidentiality

Age requirement

Unaccompanied minors are prohibited from traveling with most carriers, including TNCs. A passenger must be 18 to sign up for a Lyft account, but if a driver believes a passenger might be underage, the driver may ask the passenger to confirm their age.

The driver may also let a passenger know that the driver will have to cancel the trip if the passenger is indeed under 18. In addition, drivers can report requests to transport unaccompanied minors by tapping 'Contact Support' below.

Back to top

Weapons policy

Lyft has a strict "NoWeapons" policy for all of its properties. This includes Lyft Hubs and service centers.

Our "No Weapons" policy applies when you are doing business as a representative of Lyft, which includes times that you are driving for Lyft, as well as times that you are visiting a Lyft Hub.

This means that even in places where it is legal to carry aweapon, we ask that you do not carry aweaponon any Lyft property.

We approach this from a community perspective. It's hard to know what someone else is or isn't comfortable with. The mere presence of aweaponmight make another community member distressed and fear for his or her own personal safety.

At a minimum, a "weapon" includes any form of firearm. There are many items that could be consideredweaponsbesidesfirearms, such as handguns, stun guns, explosives, knives, sling shots and tasers.Lyft reserves sole judgment on what else may constitute a "weapon." If you have any questions about whether various items could be considered a "weapon" under this policy, please contact Lyft Support before bringing any questionable items onto Lyft property.

Note: The general policy above does not apply to authorized security personnel contracted or employed by Lyft or to law enforcement personnel.

If you witnessed possession of a weapon in a Lyft vehicle, please let us know by tapping 'Contact Support' below.

Back to top

Community Safety Education program

Lyft is committed to holding each other accountable. To educate our community about what's appropriate behavior in a Lyft ride and prevent misbehavior we've developed a Community Safety Education program in partnership with RAINN, the largest anti-sexual violence organization in the US.

This program empowers drivers to handle challenging passenger situation and create a safe and comfortable ride for everyone.

As of 12/15/2019, all Lyft drivers are required to complete this program in order to access Driver Mode.

Back to top

No-smoking policy

Smoking inside Lyft cars is against our community rules. There may be passengers entering the car who have respiratory issues or may be bothered by the smell, so in the spirit of respect for everyone in our community, we ask that you refrain.

Back to top

Recording device policy

Depending on local regulations, the use of dashboard cameras and other recording devices during rides may not be allowed. Some cities or states may require signage making known the presence of recording devices, while other regions may not allow recording devices at all.

Please refer to your city and state's regulations on recording devices when giving rides.

Broadcasting another person's image or recording without their express prior consent is prohibited and may result in your account being disabled.

Back to top

Supporting Survivors of Sexual Assault and Harassment: Lyft’s Approach to Arbitration and Confidentiality

Since Lyft launched in 2012, we have worked hard to design policies and features that protect our community, from driver background checks to our 24/7 Critical Response Line. We know people count on us to do the right thing, so we want to share our approach to arbitration and confidentiality in connection with the national issue of sexual harassment and sexual assault. On May 15, 2018, Lyft announced some important changes:

Lyft drivers, riders, and team members are free to resolve individual claims of sexual harassment or assault however they prefer.

We won’t require arbitration for individual claims of sexual assault or sexual harassment. Survivors can choose to resolve their claims through arbitration, through mediation, or in court.

Survivors are free to speak out if they choose.

Lyft will not require a confidentiality provision that would prevent survivors from speaking about the facts of the sexual assault or harassment they suffered. Someone who’s survived sexual assault or harassment may ask for a confidentiality provision in a settlement agreement, or they may decide to tell their story publicly to help end the stigma of silence for others. Whatever they decide, it will be their choice.

Back to top

See also:

How we ensure driver and passenger safety

Zero-tolerance policy

This page provides information about vehicle, driver, and document requirements, state regulations, insurance coverage, and city-specific requirements, needed to drive with Lyft in the state of Nevada.

To apply to drive in Nevada, submit an application online or in the Lyft Driver app download it from the App Store (iOS) or the Google Play store. To be approved to drive, applicants must meet these requirements.

Skip to:

What you need to drive with Lyft in Nevada

Attend a Welcome Session

Vehicle requirements

Driver requirements

Document requirements

Emblem requirements

Nevada driver regulations

Hourly driver mode limits

Passenger destinations

Where to drive

Best practices

Know your insurance

In-person support (Lyft Hubs)

Moving to or from Nevada

What you need to drive with Lyft in Nevada

Drivers are required to maintain current documents. Failing to update a required document before the expiration date results in temporary deactivation.

Use your Lyft Driver app or Driver Dashboard to upload your documents.

Attend a Welcome Session

Visit our Las Vegas or Reno Hub for a Welcome Session with a Lyft representative where you’ll receive a free 22-point vehicle inspection, Lyft trade dress emblem, and Nevada TNC permit number decal. You’ll need all three after you’ve been approved, so keep them safe.

Back to top

Vehicle requirements

2010 or newer: Las Vegas

2004 or newer: All other cities

4 doors

5-8 seats, including the driver's

Not on the list of ineligible subcompact vehicles

Not a taxi or stretch limousine

Not titled as salvage, non-repairable, rebuilt or any other equivalent classification

See if your car qualifies for Lyft Lux or Lyft Lux Black to earn more on each ride.

In select cities, you can rent a car through Express Drive with standard insurance included.

Back to top

Driver requirements

Valid Nevada driver’s license* If you only have a temporary license, take a side-by-side photo of your old driver's license or a government issued photo ID next to the temporary license.

25 or older

Pass a driver screening, which reviews your driving history and criminal background check. Learn more about driver screenings.

Any smartphone that can download and run the Lyft Driver app. .

*Active duty military applicants and their dependents can have an out-of-state driver's license and vehicle registration. Visit your local Lyft Hub at 7255 S Tenaya Way and a Lyft representative will help set up your driver account.

Back to top

Document requirements

Driver profile photo: Learn how to take the best photo

Nevada vehicle registration

Personal vehicle insurance issued in Nevada

Vehicle inspection

Nevada TNC Permit Number decal

Nevada State Business License

Clark County Business License - Las Vegas drivers only

Vehicle inspection

You will receive a free 22-point vehicle inspection at a Lyft Hub Welcome session. The Nevada Vehicle inspection form expires annually and must be updated via the Dashboard when it expires.

For renewals:

Las Vegas: Please fill out this digital inspection form and visit the Lyft Hub at 7255 S Tenaya Way to complete your inspection.

Reno: Visit the Lyft Reno hub at 634 Ryland St, Reno, NV, 89502 for a free onsite inspection. You'll be asked to fill out a paper form upon arrival.

Parking: The entrance and parking are at the back of the building and can be reached off of Wells Ave.

Back to top

Nevada TNC Permit Number decal

Drivers are required by the State of Nevada to always display their Nevada TNC permit number decal (referred to as "Nevada TNC Permit" in the vehicle setup image above), even when they are not in driver mode.

Las Vegas drivers receive their Nevada TNC permit number decal at their welcome session. The Nevada TNC permit number decal should be displayed in the lower corner of your windshield on the passenger side, below where you display your Lyft emblem.

Do not remove your TNC permit number decal. Your TNC permit number decal cannot be moved between vehicles because the permit number on each sticker is specific to the vehicle it is placed on. If you plan to drive more than one vehicle, you will need a TNC permit number decal with a unique permit number for each one.

Back to top

Nevada State Business License

All Nevada Lyft drivers are required to get a Nevada State Business License.

As instructed by the Nevada Secretary of State, Lyft cannot accept a "Notice of Exemption" as proof of a Nevada State Business License.

If you do not upload a valid Nevada Business License by your provided personal deadline you will be ineligible to give rides. This license expires yearly; it must be renewed and uploaded through the Dashboard.

If you don't know your personal deadline,ask our Support team by selecting 'Contact Us' below.

If you have already have your Nevada State Business License:

Take a photo of your license and either upload it directly to your Dashboard, or send it to ourSupport team by selecting 'Contact Us' below.

How to get a Nevada State Business License:

Create an account with SilverFlume by following these instructions. If you already have an account with SilverFlume, log in here.

Select your Type of Business

Enter your contact information and sign your name

Pay for your Nevada Business License

Once you're registered, return to SilverFlume's website and take a screenshot of your Nevada State Business License details (see example below). You can also take a photo of the physical copy of your license, which may take up to a week to arrive.

Upload the screenshot or document photo directly to your Dashboard, or send it to ourSupport team by selecting 'Contact Us' below

Note: Before you begin, be sure to have a credit card, debit card, trust account or check ready for the $200 annual fee.

Here's an example screenshot of the Nevada State Business License from the SilverFlume website:

Here are some examples of the Nevada State Business License document:

Please keep in mind the above is not business or tax advice.

Questions?

If you have additional questions, or would like to apply for your Nevada Business License in-person, visit the Nevada Secretary of State’s office:

In-person: 2250 Las Vegas Blvd, Ste 400, Las Vegas, NV 89030

E-mail: [email protected]

Phone: Nevada Secretary of State’s office 1-800-450-8594 and select option 9

Back to top

Clark County Business License - Las Vegas drivers only

Las Vegas requires drivers to obtain a Clark County business license in addition to the Nevada License. A Clark County license card will be sent to drivers after they successfully apply for or renew their license.

Here's an example Clark County license card:

Back to top

The business license card must be visible in your vehicle and posted on the passenger side of the dashboard.See the McCarran Airport TNC Driver Training Manual for more details.

To get your Clark County Business License, follow these steps:

Obtain a Nevada business license if you don't already have one. You will need your State of Nevada Business ID number to apply for a Clark County business license.

Apply for your Clark County Business License by following these instructions or visiting the Clark County website directly.

Already have a Clark County Business License? Renew your license for 2020 by following these instructions.

Applications may also be mailed in or dropped off with a check or money order in the amount of a $45 first time application fee (Effective 5/1/19), and an additional $25 license fee payable to "Clark County Business License."

Clark County Office Location:

500 S Grand Central Pkwy, 3rd FloorLas Vegas, NV 89155

Here's an example of the Clark County Business License document:

Back to top

Emblem requirements

Drivers are required to display the Lyft emblem while in driver mode. The Lyft emblem is Lyft’s official trade dress. It helps passengers and law enforcement identify your vehicle.

The Lyft emblem should be displayed in the lower corner of your windshield on the passenger side every time you enter driver mode. Make sure to remove the emblem when you are not in driver mode.

If you’ve just been approved to drive, you should receive your Lyft emblem shortly. If you didn't get one or need a new one, place an order in your Dashboard. While waiting for it to arrive, you may print a temporary emblem.

Back to top

Nevada driver regulations

Be sure to follow these rules when giving rides in Nevada, and keep an eye on your email for important updates from Lyft.

In Nevada, Lyft is regulated by the Nevada Transportation Authority, which can be contacted at 3300 W. Sahara Ave, Ste. 200, Las Vegas, NV 89102. You can click here to file a complaint with the Authority.

Skip to:

Hourly driver mode limits

Passenger destinations

Where to drive

Best practices

Hourly driver mode limits

Nevada and Lyft regulations require that you spend no more than 12 hours in driver mode within a 24-hour period.

See Lyft's mandatory break and time limits for more information.

Back to top

Passenger destinations

State law makes it unlawful to take or attempt to take any passenger to a destination other than the one they've requested. Always make sure to take your passenger to their stated destination, or your Lyft driver account could be at risk.

Back to top

Where to drive

Las Vegas

The Strip

Lyft is available on and around the Las Vegas Strip. As a driver, you are responsible for familiarizing yourself with each casino and major venue's designated pickup and drop-off areas.

Maps of designated pickup and drop-off areas are available here. Check them out ahead of time so you know where to go.

Las Vegas McCarran International Airport (LAS)

Lyft is available at Las Vegas McCarran (LAS) Airport. Drivers on the Lyft platform are responsible for knowing and following all airport regulations. As a driver, you must follow the rules listed here to avoid receiving administrative citations from LAS Airport.

Reno

Reno-Tahoe International Airport (RNO)

Lyft is available at Reno-Tahoe International (RNO) Airport. Drivers on the Lyft platform are responsible for knowing and following all airport regulations. As a driver, you must follow the rules listed here to avoid receiving administrative citations from RNO Airport.

Back to top

Best practices

Display all required emblems and placards

Always have your driver’s license and insurance document

Follow all airport rules

Don't accept street hails

Don't accept cash for rides

Don't wait in taxi lines

Back to top

Know your insurance

Review Lyft's coverage here.

Back to top

In-person support (Lyft Hubs)

We're opening Lyft Hubs across the country to offer in-person support for drivers. Your local Hub is a one-stop shop for answers on everything from setting up direct deposit to discovering where you’ll get the most ride requests.

Locate a Hub in your area

Back to top

Moving to or from Nevada

If you're already a driver in a different state, and you're moving to Nevada, send us a message with the following info:

The date you're moving

Your new shipping address

Clear photos of your Nevada-issued driver's license, vehicle registration, and insurance

Active duty military applicants and their dependents can have an out-of-state driver's license and vehicle registration. Visit your local Lyft Hub at 7255 S Tenaya Way and a Lyft representative will help set up your driver account.

Drivers in Nevada are required to obtain a TNC permit number decal, Nevada business license, and Clark County business license (Las Vegas only). Click here for more info, or visit our Hub in Las Vegas.

Moving from Nevada to a different state? Find your new market here to see what steps you’ll need to take.

To ensure a smooth airport experience for you and your passengers, make sure to familiarize yourself with the rules below. Tap each link to jump to detailed instructions on each section:

Rules for all airports

Permitted Airports

The following information applies to all airports:

Airport officials will issue administrative citations to drivers who do not follow the rules. You are responsible for paying any tickets you receive for violating airport rules and regulations.

Lyft emblem

Keep your Lyft emblem displayed and visible at all times while giving Lyft rides.

If you are giving a non-Lyft ride at the airport, make sure to remove your emblem before entering airport property.

If you’ve just been approved to drive, you should receive your Lyft emblem shortly. If you didn't get one or need a new one, order one in your Dashboard. While waiting for it to arrive, you may print a temporary emblem.

Conduct at the airport

Do not stop or pull over in crosswalks.

Do not park in red zones or taxi/shuttle areas unless otherwise specified in the rules above.

Always follow instructions given by airport personnel.

If you run into any trouble, like a regulatory citation, reach out to our Support team. We're here to help 24/7.

Waybill

Airport authorities may ask you for a waybill, which shows your latest ride. Click here to learn how to access your waybill.

Back to top

Permitted Airports

Lyft is available at the following airports in Louisiana. Drivers on the Lyft platform are responsible for knowing and following all airport regulations in order to avoid receiving administrative citations from the airport.

Tap each airport name for detailed instructions:

Baton Rouge Metropolitan Airport | BTR

Houma-Terrebonne Airport | HUM

Lake Charles Regional Airport | LCH

Monroe Regional Airport | MLU

New Orleans Louis Armstrong International Airport | MSY

Shreveport Downtown Airport | DTN

Shreveport Regional Airport | SHV

Baton Rouge Metropolitan Airport (BTR)

Waiting for requests:

Wait in the designated staging area.Only drivers within the designated staging area (pictured above) are added to the queue.

The queue is first in-first out.The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.

If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.

Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 5 minutes, you'll be placed at the front of the queue.

Driver cancellations and missed requests do affect your place in line. If you are the one to cancel a request, or if you miss a request, you're placed at the back of the queue.

You can view your place in line in the app. Learn how to view your position in the queue here.

Pickups:

Pick up passengers from arrivals

The Lyft app movesthepassenger's pin to an approved pickup area. If you're having trouble finding each other,make sure you have both gone to the pin's location and are on the correct level of the airport.

Do not wait or circle back at the airport if the passenger is delayed when picking up. Instead, head to the staging areaand wait there.

Drop-offs:

Drop off passengers at Departures, at one of the areas designated in the image above.

Do not wait at the airport terminal after drop-off. If you'd like to wait for additional requests, proceed to the staging area.

Back to airport list

Back to top

New Orleans Louis Armstrong International Airport (MSY)

Waiting for requests:

Beginning 11/6/2019, a new staging are will open near the new terminal building (pictured above).

Only drivers within the designated staging area are added to the queue. Please note, the City of Kenner can write tickets for drivers parked outside of these locations.

The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.

If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.

Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 5 minutes, you'll be placed at the front of the queue.

Driver cancellations and missed requests do affect your place in line. If you are the one to cancel a request, or if you miss a request, you're placed at the back of the queue.

You can view your place in line in the app. Learn how to view your position in the queue here.

Pickups:

Beginning Wednesday 11/6/19,you may receive ride requests that require you to enter a rider’s 4-digit pickup code before starting the ride. This feature is calledFast Match, and is designed to provide smoother pickups and reduce airport congestion.

Fast Match pickupswill occur on the arrivals side of the new terminal between doors 7 & 9.

Normal pickups for other rides (XL, Lux, etc.) will occur behind the Fast Match area as pictured above.

Learn more about Fast Match here.

The Lyft app moves the passenger's pin to an approved pickup area. If you're having trouble finding each other, make sure you have both gone to the pin's location and are on the correct level of the airport.

Trips to and from MSY airport with start or end locations in Orleans Parish are subject to a $33.00 minimum price. This price is what the passenger is charged, and may not reflect driver earnings.

Short ride bump: If you receive a request for a short ride from the airport after waiting in the queue, you may qualify for a higher queue position after you drop off your passenger. You'll receive an SMS after dropping off to let you know you have the option to return to the staging area for a preferred spot in the queue. Please note, if you give a ride before returning to the staging area, you may still qualify for a preferred spot in line.

Do not load passengers in the travel lane. Only load when parked in the designated area.

Do not pick up passengers at the curbside terminal entrance.

Do not wait or circle back at the airport if the passenger is delayed when picking up.

Drop-offs:

Drop off passengers at departures, at your passenger's carrier of choice.

Do not wait at the airport terminal or accept additional ride requests after drop-off.

Back to airport list

Back to top

Shreveport Regional Airport (SHV)

Waiting for requests:

Wait in the designated staging area. Only drivers within the designated staging area are added to the queue.

The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.

If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.

Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 5 minutes, you'll be placed at the front of the queue.

Driver cancellations and missed requests do affect your place in line. If you are the one to cancel a request, or if you miss a request, you're placed at the back of the queue.

You can view your place in line in the app. Learn how to view your position in the queue here.

Pickups:

Pick up passengers from arrivals, at your passenger’s carrier of choice.

Do not wait or circle back at the airport if the passenger is delayed when picking up.

Short ride bump: If you receive a request for a short ride from the airport after waiting in the queue, you may qualify for a higher queue position after you drop off your passenger. You'll receive an SMS after dropping off to let you know you have the option to return to the staging area for a preferred spot in the queue. Please note, if you give a ride before returning to the staging area, you may still qualify for a preferred spot in line.

Drop-offs:

Drop off passengers at departures, at your passenger's carrier of choice.

Do not wait at the airport terminal or accept additional ride requests after drop-off.

Back to airport list

Back to top

All Other Permitted Airports

The rules below for pickups and drop-offs apply to the following airports:

Houma-Terrebonne Airport | HUM

Lake Charles Regional Airport | LCH

Monroe Regional Airport | MLU

Shreveport Downtown Airport | DTN

Pickups:

Pick up passengers from arrivals, at your passenger’s carrier of choice.

Do not wait or circle back at the airport if the passenger is delayed when picking up.

Drop-offs:

Drop off passengers curbside at the terminal entrance, at your passenger’s carrier of choice.

Do not wait at the airport terminal after drop-off.

Back to top

Applying to be a driver is easy as long as you and your vehicle meet requirements. Start your application online or through the app.

Skip to:

How to start an application

See your application status

Applicant checks and issues

How to start an application

Create a Lyft account through the app or on the web at lyft.com/drivers.

Enter your name, phone number, and email address, then submit all the info we need to ensure you meet the requirements. If you sign out of your account, any application info you've submitted will be saved.

If you have a promo code, enter it when creating an account. If you apply through a link on a website, the code will be added automatically.

Back to top

See your application status

Check your application status any time at lyft.com/drivers.

Make sure you log in using the same info each time, whether logging in to the website or mobile app.

Back to top

Applicant checks and issues

There are a few things we check for when approving drivers, and a few reasons why your application may take longer than expected.

Background check: Background checks can take several weeks to process because of the number of agencies involved. Keep in mind our support team doesn't have access to the details of your background check, only whether you were cleared.

Check for updates to your background check at lyft.com/drivers.

Vehicle: See Vehicle requirements for details.

City- and state-specific requirements: See your region's city- and state-specific driver information for details on TNC permitting and vehicle inspection requirements.

Referral code: Remember you must enter any new driver referral codes when creating your account and application.

If you have a question or problem with your application, tap 'Contact Support' below and choose the drop-down that most closely describes your issue. Include the following:

The region in which you're applying to be a driver.

Screenshot of any error message you see (learn How to take screenshots of the app )

Any promo code you're trying to apply to your account

Details of the issue you're experiencing

Community Safety Education program: As a new driver, you’ll need to complete our Community Safety Education program before you hit the road. This was developed in partnership with RAINN, the largest anti-sexual violence organization in the US.

This program empowers drivers to handle challenging passenger situation and create a safe and comfortable ride for everyone.As of 12/15/2019, all Lyft drivers are required to complete this program in order to access Driver Mode.

Back to top

See also:

Driver requirements

Vehicle requirements

Thanks for your interest in joining our driver community! To be a driver, both applicants and their vehicles must meet these requirements.

See How to apply to become a driver for instructions on startingan application.

Skip to:

Age requirements

Driving history

DMV check

Background check

Background check FAQs

State and local requirements

Community Safety Education program

Vehicle requirements

Driver license, license plates, and insurance

Current device

Age requirements

The minimum age requirement to drive with Lyft varies by region.

To check the age requirement in your area, check our State and City Driver Info.

Back to top

Driving history

In the following states, you are required to have at least one year of licensed driving experience in the U.S.:

California

Hawaii

Illinois

Massachusetts

Minnesota

Oregon

Pennsylvania

Vermont

Washington

If you are applying to drive in any of the states listed above, you may see an error message on your application regarding your driving history if your license was recently re-issued or if the state where your license was issued does not provide a driver license issue date.

The states that do not provide a driver license issue date include:

Connecticut

Hawaii

Idaho

Illinois

Indiana

Iowa

Louisiana

Michigan

Minnesota

New Hampshire

North Dakota

Oklahoma

Oregon

South Dakota

Tennessee

Utah

Vermont

Washington

If your license was issued in any of the above listed states and you are receiving an error message on your application, please refer to this page for instructions on proving 1+ year of driving history.

Lyft currently does not accept identification from Puerto Rico, U.S. Virgin Islands, or other U.S. territories to establish driving history.

Back to top

DMV check

Potential U.S. drivers must undergo a driving record check, which is conducted by a third-party company, Safety Holdings Inc. dba SambaSafety. The results of this check are assessed against applicable regulations and Lyft’s internal safety criteria. Lyft may disqualify any applicant whose driving record reveals:

More than three moving violations in the past three years (such as accidents or traffic light violations);[ 1 ]

A single major moving violation in the past three years (such as driving on a suspended license or reckless driving);

A DUI or other drug-related driving violation in the past seven years, or longer in some jurisdictions;

A serious driving-related conviction in the past seven years (such as a hit-and-run or a felony involving a vehicle).

Lyft reserves the right to disqualify a driver at any time, in compliance with applicable law, should their driving record reveal any disqualifying information or for any other safety-related reason.

After onboarding, Lyft enrolls all active drivers in continuous monitoring of DMV records, which notifies Lyft of new violations and citations.

If your DMV check reveals potentially disqualifying information, you will receive a copy of the report via email along with instructions on how to dispute the results.

Please be aware that in New York City, DMV and criminal background checks are conducted by the Taxi and Limousine Commission (TLC) according to their licensing standards, not by Lyft.

Learn more about our safety requirements.

[1] Certain states may disqualify applicants with less than three moving violations.

Back to top

Background check

As part of your onboarding, Lyft will conduct a criminal background check with your consent. Potential U.S. drivers must provide a valid social security number in order to undergo the criminal background check, which is conducted by a third-party company, Checkr, Inc. The background check searches national and county-level databases, as well as local courthouse records, for convictions throughout your adult life.[ 2 ] This check also searches the United States Department of Justice Sex Offender Registry and the Federal Criminal Records database.

The results of the background check are reviewed by Lyft and assessed against applicable regulations and Lyft’s internal safety criteria. You may be ineligible to drive on the Lyft platform if, at the time of your application, your background check results reveal that you:

Are listed on the National Sex Offender Registry database;

Have been convicted at any time of a disqualifying violent crime (such as homicide, kidnapping, human trafficking, arson, burglary, carjacking, robbery, or aggravated assault);

Have been convicted at any time of a sexual offense (such as rape, sexual assault, or child pornography);

Have been convicted at any time of an act of terror;

Have been convicted of driving under the influence of alcohol or drugs in the past seven years, or longer in some jurisdictions;

Have been convicted of a disqualifying fraud-related offense in the past seven years for most jurisdictions, although this time frame may be longer, or shorter, in certain jurisdictions;

Have been convicted of a disqualifying drug-related offense in the past seven years for most jurisdictions, although this time frame may be longer, or shorter, in certain jurisdictions;

Have been convicted of a disqualifying theft or property damage offense in the past seven years for most jurisdictions, although this time frame may be longer, or shorter, in certain jurisdictions.

Please be aware that laws governing disqualifying convictions vary significantly by jurisdiction, and the above list is not inclusive of all disqualifying convictions. You may be found ineligible to drive for Lyft based on other types of records.

Lyft requires an up-to-date background check to remain on the platform. If you are returning to the platform after a period of inactivity, please contact us to ensure that your profile is current.

After onboarding, Lyft enrolls all active drivers in continuous monitoring of criminal records, which notifies Lyft of new pending criminal charges or convictions.

Please be aware that in New York City, DMV and criminal background checks are conducted by the Taxi and Limousine Commission (TLC) according to their licensing standards, not by Lyft.

Lyft reserves the right to disqualify a driver at any time, in compliance with applicable law, should their background check reveal any disqualifying offense or for any other safety-related reason.

If your background check reveals potentially disqualifying information, you will receive a copy of the report via email along with instructions on how to dispute the results. Keep in mind that background checks may take several weeks to process.

Learn more about our safety requirements.

[2] Certain states may restrict access to criminal records older than 7 years.

Back to top

Background check FAQs

1. How long will my background check take?

Typically, background check results will be available within 2 - 4 days. However, searches at the county level are subject to the availability of records from county courthouses. Some of these courts lack electronic records access or are understaffed, which can cause background checks to take several weeks to complete. You can check the status of your background check by logging in to the Checkr applicant portal.

2. I received a copy of my background check, but it is incorrect. I was not charged with the offense listed, or there is something inaccurate or incomplete about the information in the report. What should I do?

If you believe that the contents of your background check are inaccurate or incomplete, you may contact Checkr, Inc. (the company that provided the background check to Lyft) directly by phone at 844-824-3257 or by using the Checkr applicant portal.

Please note that there is no time limit on when you can dispute the accuracy of your report with Checkr, but we encourage you to do so as soon as possible.

3. I received a copy of my background check, and it is accurate. However, I believe there was an error. I do not believe I should be disqualified from driving for Lyft based on my criminal history. What should I do?

If the information contained in your background check is correct, but you still have questions or would like to provide us with additional information, contact Lyft support directly.

4. It seems like Lyft’s background check criteria may vary by region. Why?

State and local laws vary significantly. Some jurisdictions require Lyft to disqualify applicants with certain records, while others do not require disqualification for those same records. To comply with applicable laws, the criteria Lyft uses to evaluate an applicant’s criminal history often varies by jurisdiction.

5. I have applied to provide services on several “gig economy” platforms. My background check passed for those companies, but I was disqualified from driving for Lyft based on my criminal history. Why?

Laws governing “gig economy” companies may vary depending on the type of service being provided. Also, keep in mind that potential drivers’ background checks must comply with Lyft’s internal safety standards, which may be more strict than regulatory standards or the criteria of other platforms.

6. I have been driving for Lyft, but I was notified that I need to pass another background check to keep driving. Why? I already passed a background check when I initially applied.

Lyft conducts background checks routinely on all active drivers to ensure continued compliance with applicable laws and safety regulations. Lyft may also conduct an additional background check if you move from one driving region to another.

7. I have been driving for Lyft for several years and have passed two background checks in that time. After my most recent background check was run, I was notified that I have been deactivated because of the criminal history contained in my background check. I do not have any recent convictions, and the only conviction I have is from many, many years ago. Why did this happen and what should I do?

This result may have occurred for several reasons. For example, some state and local laws restrict how far back a conviction can be reported to us. If you have recently moved from one of these jurisdictions to a state with no reporting restrictions, an older disqualifying offense may have surfaced in your background check. We understand how frustrating this can be. If you have been driving for Lyft and are subsequently deactivated for an offense that occurred prior to your initial application, please contact Lyft directly and provide us with more information.

8. I am unable to access the Lyft platform due to my background check. Why?

This may have occurred for several reasons. Your background check may have resulted in an error, or it may require further action. Please contact us to find out more.

9. My ID Validation failed. Why? What does this mean?

All Social Security Numbers (SSN) are validated against multiple databases to ensure that the SSN matches the user applying to drive with Lyft.

10. My background check is ‘suspended’. What does that mean?

Your background check may require additional action with Checkr. You should have received an email from [email protected] with instructions, or you can log-in to the Checkr applicant portal to view your status.

11. I have been driving for Lyft, but now I cannot access driver mode. I was told that I need to consent to a new background check. How do I do that?

If you are not receiving a consent pop-up when you log in to the driver app, the disclosure and consent form may be located under the notifications tab in your app.

Back to top

Community Safety Education program

Lyft is committed to holding each other accountable. To educate our community about what's appropriate behavior in a Lyft ride and prevent misbehavior we've developed a Community Safety Education program in partnership with RAINN, the largest anti-sexual violence organization in the US.

This program empowers drivers to handle challenging passenger situation and create a safe and comfortable ride for everyone.

As of 12/15/2019, all Lyft drivers are required to complete this program in order to access Driver Mode.

Back to top

State and local requirements

In certain markets, drivers must meet additional city or state requirements.

Keep an eye on your email during and after the application process for instructions specific to your region.

Back to top

Vehicle standards

Drivers' vehicles must meet the list of Lyft standards as well as all local government standards. See Vehicle requirements for more info.

Back to top

Driver license, license plates, and insurance

Current and valid driver's license

Valid plates with current registration (commercial plates are also acceptable)

Current valid insurance with your name on the policy

Some cities and states require drivers to have in-state documents. If you're a new driver, go to our Driver application requirements for the full list. If you're already approved, see State & City Driver Information for required documents.

Your region may not require your name to be printed on your insurance policy. If your insurance policy doesn't have your name on it, upload your documents and we'll let you know if you need to acquire a "declarations page" from your insurance company with your name.

Back to top

Current device

The Lyft Driver app requires a cellular connection, so your device must be supported by Lyft to drive. We don't support wifi-only devices (like wifi-only iPads).

See Phone software recommendations and settings to see which operating systems we support. While earlier versions of operating systems may work, they may not provide the best experience and new app features.

Need help? If you’re on a mobile device, use the Lyft Driver’s ‘Help’ tab to see options for contacting us. Be sure you’ve got the most updated app version.

Visit Help tab

Back to top

See also:

Vehicle requirements

In-state license and registration requirements

To ensure a smooth airport experience for you and your passengers, make sure to familiarize yourself with the rules below. Tap each link to jump to detailed instructions on each section:

Rules for all airports

Prohibited Airports

How to redirect a prohibited airport request

Permitted Airports

The following information applies to all airports:

Airport officials will issue administrative citations to drivers who do not follow the rules. You are responsible for paying any tickets you receive for violating airport rules and regulations.

Lyft emblem

Keep your Lyft emblem displayed in your lower right hand (passenger side) of your front windshield at all times while giving Lyft rides.

If you are giving a non-Lyft ride at the airport, make sure to remove your emblem before entering airport property.

If you’ve just been approved to drive, you should receive your Lyft emblem shortly. If you didn't get one or need a new one, place an order in your Dashboard. While waiting for it to arrive, you may print a temporary emblem.

Conduct at the airport

Do not stop or pull over in crosswalks.

Do not park in red zones or taxi/shuttle areas unless otherwise specified in the rules above.

Always follow instructions given by airport personnel.

If you run into any trouble, like a regulatory citation, reach out to our Support team. We're here to help 24/7.

All forms of advertising (vehicular & non-vehicular) are prohibited when operating at the airport including in the vehicle staging lot and pickup/drop-off areas.

Waybill

Airport authorities may ask you for a waybill, which shows your latest ride. Click here to learn how to access your waybill.

Back to top

Prohibited airports

At California airports other than those listed above, operations are currently prohibited including pickups and drop-offs. This includes (but is not limited to) all airports in the list below.

Camarillo Airport (KCMA)

Merced Regional Airport (MCE)

Mojave Airport (MHV)

Napa County Airport (APC)

Ramona Airport (KRNM)

Sacramento Executive (SAC)

Sacramento Mather Airport (MHR)

San Bernardino Int'l (SBD)

Ventura County Airport (OXR)

Southern California Logistics Airport (VCV)

For more information on prohibited airports in California, please click here.

Back to top

How to redirect a prohibited airport request

If your city's airport is prohibited for pickups, the app will prevent airport pickup requests from being made. If a passenger moves their pin outside airport property, and asks you to come pick them up at the airport, kindly inform them that you are not authorized to, and they'll need to find alternate means of transportation.

Drop-offs can be trickier. If a passenger asks you to take them to a prohibited airport, here are some tips on how to make the conversation go smoothly:

Offer to take them to a nearby destination. Note: drop-offs at rental car agencies and flight schools are currently prohibited at this time.

Back to top

Apologize, and politely cancel the ride. Worried about your acceptance or cancellation rate? Let us know and we'll remove it from that day's summary.

Back to top

Permitted Airports

As a driver on the Lyft platform, it's important that you know and follow airport regulations. While we've worked hard to reach agreements with many California airports, there are other California airports where we do not currently have permission to operate.

If you conduct any operations at a prohibited airport (see Prohibited Airports section below), officials are issuing citations and Lyft is prevented from covering any costs for those prohibited airport rides.

Even if you conduct permitted operations at an authorized airport (see Permitted Operations section below), you still must follow airport regulations (e.g., trade dress). If you get cited for violating airport regulations, Lyft is not responsible for these citations. As a driver, you are responsible for the cost of any such citation from the airport. Failure to comply with airport regulations may result in a deactivation of your driver account.

Lyft is available at the following airports in California:

Bakersfield Airport | BFL

Buchanan Field Airport | CCR

Burbank Bob Hope Airport | BUR

Chico Municipal Airport | CIC

Coachella Valley Jacqueline Cochran Regional Airport | TRM

Crescent City - Del Norte County Regional Airport | CEC

Cross Border Xpress Airport | CBX

French Valley Airport | RBK

Fresno Yosemite International Airport | FAT

Gillespie Field Airport | SEE

Hayward Executive Airport | HWD

Hollister Municipal Airport | HLI

Imperial County Airport | IPL

Lake Tahoe Airport | TVL

Livermore Municipal Airport | LVK

Long Beach Airport | LGB

Los Angeles International Airport | LAX

Los Angeles: Van Nuys Airport | VNY

McClellanPalomar Airport | CLD

Modesto City-County Airport | MOD

Monterey Regional Airport | MRY

Oakland International Airport | OAK

Oceanside Airport | OCN

Ontario International Airport | ONT

Orange County: John Wayne Airport | SNA

Palm Springs International Airport | PSP

Redding Municipal Airport | RDD

Sacramento International Airport | SMF

Salinas Muncipal Airport | SNS

San Diego International Airport | SAN

San Diego: Montgomery Field Airport | MYF

San Diego: Brown Field Municipal Airport | SDM

San Francisco International Airport | SFO

San Jose International Airport | SJC

San Luis Obispo Airport | SBP

Santa Barbara Airport | SBA

Santa Maria Airport | SMX

Santa Monica Airport | SMO

Sonoma: Charles M. Schulz-Sonoma County Airport | STS

Stockton Metropolitan Airport (SCK)

Truckee-Tahoe Airport | TRK

Upland: Cable Airport | CCB

Visalia Airport | VIS

Watsonville Municipal Airport | WVI

Yuba County Airport | MYV

Burbank Bob Hope Airport (BUR)

BUR Rideshare Regulations Video: Click here to watch a video on detailed operating procedures at BUR airport.

Pickups:

Pick up passengers from the first island of the pedestrian curb outside of Terminal B.

To get to the pickup area, stay in the left lane and follow the signs for Valet.

After you pass the Short Term Parking Structure, follow the Commercial Vehicles Only Sign and move into the right lane.

Pickup at the south end of the island, across from Terminal B baggage claim. Please pull all the way to the end and do not double park.

Do not pick up passengers anywhere besides the designated pickup area above.

Do notpark and loiter at the pickup area at any time.

Do not wait or circle back at the airport if the passenger is delayed. BUR requires you to leave the airport and kindly ask your passenger to request another ride when he or she is ready.

Do not park in any of the private parking lots along Empire Ave.

Short ride bump:If you receive a request for a short ride from the airport after waiting in the queue, you may qualify for a higher queue position after you drop off your passenger. You'll receive a message after dropping off to let you know you have the option to return to the staging area for a preferred spot in the queue. Please note, if you give a ride before returning to the staging area, you may still qualify for a preferred spot in line.

Drop-offs:

Drop off passengers curbside at their terminal of choice.

Do not wait at the airport terminal after drop-off. You must leave airport property immediately after dropping off your passenger.

Back to airport list

Back to top

Cross Border Xpress Airport (CBX)

Waiting for requests:

Wait in the designated staging area. Only drivers within the designated staging area (along Las Californias Dr) are added to the queue.

The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.

If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.

Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 5 minutes, you'll be placed at the front of the queue.

Driver cancellations and missed requests do affect your place in line. If you are the one to cancel a request, or if you miss a request, you're placed at the back of the queue.

You can view your place in line in the app. Learn how to view your position in the queue here.

Pickups:

Pick up passengers at the terminal curbside.

Do notwait or circle back at the airport if the passenger is delayed. Instead, head to the designated staging area or ask the passenger to cancel and request another ride when they are ready.

Short ride bump:If you receive a request for a short ride from the airport after waiting in the queue, you may qualify for a higher queue position after you drop off your passenger. You'll receive an SMS after dropping off to let you know you have the option to return to the staging area for a preferred spot in the queue. Please note, if you give a ride before returning to the staging area, you may still qualify for a preferred spot in line.

Drop-offs:

Drop off passengers at the terminal curbside.

Do not wait at the airport terminal after drop-off. You must leave airport property immediately after dropping off your passenger.

Rules:

Per Cross Border Xpress regulations, driver-partners must adhere to the terms below. Failure to do so may result in the receipt of a citation or even restriction of access to CBX trips.

When on CBX property, the Lyft driver app must be open at all times (driver-partners must not go offline until exiting the CBX area).

We’ve instituted a special queue at CBX. The queue only works within the designated area. Driver-partners waiting elsewhere will not receive trip requests through the Lyft Driver app unless there are no drivers in the waiting area.

The Lyft vehicle decal (trade dress) must always be displayed on the front passenger windshield and rear passenger windshield facing outward.

Lyft vehicles must be less than 10 years old to be eligible for airport pickups.

Please be aware that the CBX has a Non Smoking Policy, but also has a designated smoking area located inside the Queue that drivers can utilize.

Please follow the instructions of the CBX Traffic Officers.

Pro Tips:

Driver cancellations: Trip cancellations can take away from the great Lyft experience that both riders and driver-partners expect.

CBX rules are as important as traffic rules. CBX expect driver-partners to follow the instructions of the CBX staff.

Some commercial vehicle parking restrictions may be posted around the CBX. Please note that if you are displaying the Lyft trade dress or signed into the Lyft Driver app, then these parking restrictions will apply.

Back to airport list

Back to top

Fresno Yosemite International Airport (FAT)

Pickups:

Pick up passengers from the designated Rideshare area (look for the signs), between the main lobby and baggage claim.

Do not wait or circle back at the airport if the passenger is delayed. FAT requires you to leave the airport and kindly ask your passenger to request another ride when he or she is ready.

Drop-offs:

Drop off passengers curbside at the terminal entrance, at your passenger’s carrier of choice.

Do not wait at the airport for additional ride requests after drop-off.

Back to airport list

Back to top

Long Beach Airport (LGB)

Waiting for requests:

Wait in the designated staging area. Only drivers within the designated staging area (TNC Holding Lot, pictured above) are added to the queue.

The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.

If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.

Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 5 minutes, you'll be placed at the front of the queue.

Driver cancellations and missed requests do affect your place in line. If you are the one to cancel a request, or if you miss a request, you're placed at the back of the queue.

You can view your place in line in the app. Learn how to view your position in the queue here.

Pickups:

Pick up passengers from the outer curb at Arrivals.

The Lyft app moves the passenger's pin to an approved pickup area. If you're having trouble finding each other, make sure you have both gone to the pin's location and are on the correct level of the airport.

Do not wait at the airport or circle the terminal if the passenger is delayed. Instead, use the staging area.

Pre-dispatch: While waiting for requests, you may receive an SMS and/or an in-app note directing you to head toward the terminal. While en route, you should receive a ride request. If you do not, head back to the staging area. As long as you're back within 15 minutes, you'll be placed at the front of the queue. More information on pre-dispatch can be found here.

Short ride bump: If you receive a request for a short ride from the airport after waiting in the queue, you may qualify for a higher queue position after you drop off your passenger. You'll receive a message after dropping off to let you know you have the option to return to the staging area for a preferred spot in the queue. Please note, if you give a ride before returning to the staging area, you may still qualify for a preferred spot in line.

Drop-offs:

Drop off passengers at Departures at the passenger’s carrier of choice.

Do not wait at the airport after drop-off. If you would like to accept additional requests, head to the staging area.

Back to airport list

Back to top

Los Angeles International Airport (LAX)

Visit LAX's Traffic Site here for real-time updates regarding on-going construction projects and road closures.

What you'll need to drive at LAX:

Permanent License Plate

Complete the LAX Airport Lesson

Airport Placard displayed on your front windshield

Lyft Emblems displayed on your front and back windshields

Waiting for requests:

You must have a permanent license plate in order to operate at LAX airport. You are subject to airport citations if you drive at the airport with temporary plates.

There is aLyft-only staging lot in the block bordered byVicksburg Ave, W 98th St, S Sepulveda Blvd, & 96th St.

The entrance to the new lot is located at the south east corner of the lot, along W 98th St.

The new lot is open from 8am-2am, daily.

There will also be a Lyft service trailer inside the lot with the following opening hours:

Mon-Fri: 9 AM-7 PM

Saturdays: 9 AM-5 PM

Sundays: Closed

The old staging lot will still be open for use. It is located on the western boundary inside the TNC Assignment area. It can be entered from from 6100 Westchester Pkwy.

Wait in the designated TNC assignment area. Only drivers within the designated area are added to the queue. You may use either staging lot or wait in another location within the TNC assignment area (pictured above).

Do not wait in the Burger King parking lot.It is not part of the TNC assignment area.

The queue is first in, first out. The driver who has been waiting within the assignment area in driver mode the longest gets the next request. Your physical location within the assignment area doesn't affect your spot in the queue, but if you exit the assignment area or log out of driver mode, you'll lose your spot.

A limited number of drivers are allowed in the queue at a time. Follow the instructions in the app. If directed to leave, you must exit the assignment area. Learn how to view your position in the queue here.

If the staging lot is full, you must leave the lot. You may wait for requests in a different location within the assignment area. You won't lose your place in line.

Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the assignment area. As long as you're back within 5 minutes, you'll be placed at the front of the queue.

Driver cancellations and missed requests affect your place in line. If you're the one to cancel a request or if you miss a request, you''ll be placed at the back of the queue.

Do not use the limo parking spaces in the staging lot.

Do not solicit local businesses in the TNC assignment area or violate parking laws.

Pickups:

Beginning 10/29/2019All Lyft pickups for non-TCP rides will move to the "LAX-it" lot located off of Sky Way in lanes 5, 6 or 7 (see image above).

Only enterthe LAX-it lot if you have a ride request. This area is for pickups onlyand not intended for staging.

You may receive ride requests that require you to enter a rider’s 4-digit pickup code before starting the ride. This feature is called Fast Match, and is designed to provide smoother pickups and reduce airport congestion.

Fast Match pickupswill occur inLanes 5, 6 or 7of the "LAX-it" lot (yellow area depicted above).

Normal pickups for all other modes will occur in the area behind Lane 6(purple).

Learn more about Fast Match here.

TCP vehicle (Lux Black & Lux Black XL) pickups will remain at the terminal curbside on the departures level.

The Lyft app moves the passenger's pin to an approved pickup area.If you're having trouble finding each other, make sure you have both gone to the pin's location and are on the correct level of the airport.

As of10/18/2019, approvedLux BlackandLux Black XLdrivers with TCP licenses will be eligible to pick up passengers curbside at LAX airport. Learn more about TCP licenses here.

Do notpick up passengers from Arrivals (Lower Level) unless is it for a designated ADA (disabled) passenger or you are an approved Lux Black and Lux Black XL driver with a TCP license. If you're picking up an ADA passenger, you must use the ADA access loading zone.

Do notwait or circle back at the airport or wait on the terminal roadway if the passenger is delayed. Instead, head back to the TNC assignment area (map above) and wait there for another request. Kindly ask your delayed passenger to request another ride when he or she is ready.

Rematchis a feature that enables you to be matched with additional passengers shortly before or after completing a drop off. This means you can receive a ride request for up to 45 seconds after dropping off a passenger without returning to the assignment area. Please don't recirculate or wait in the Central Terminal Area for a rematch, as airport authorities may issue citations. Please review the LAX airport regulations above.

Short ride bump:If you receive a request for a short ride from the airport after waiting in the queue, you may qualify for a higher queue position after you drop off your passenger. You’ll get an SMS after dropping off the passenger to let you know you can return to the assignment area for a preferred spot in the queue. Please note: if you give a ride before returning to the assignment area, you may still qualify for a preferred spot in line.

All forms of advertising (vehicular & non-vehicular) areprohibitedwhen operating at LAX Airport including in the vehicle staging lot and pickup/drop-off areas.

Drop-offs:

You must have a permanent license plate in order to operate at LAX airport. You are subject to airport citations if you drive at the airport with temporary plates. If you need to politely decline the trip, here are some suggestions.

Drop off passengers at Departures for the passenger's carrier of choice.

Do not wait for requests at the airport terminal after dropping off a passenger. To accept additional ride requests, proceed to the TNC assignment area.

All forms of advertising (vehicular & non-vehicular) are prohibited when operating at LAX Airport including in the vehicle staging lot and pickup/drop-off areas.

Mandatory Regulations at LAX

Permanent License Plate (no temporary plates!)

LAX prohibits Lyft operations from vehicles without permanent license plates. You must have a valid license plate displayed on your vehicle, as well as updated in the driver app in order to enter the airport queue or operate at LAX. Learn how to update your license plate here.

LAX Airport Lesson

You must complete the mandatory LAX lesson in order to conduct airport rides at LAX. See the lesson in the 'Tutorials' tab of the Driver Dashboard.

You must have a permanent license plate to complete the tutorial.

Airport Placard

To receive your LAX placard, complete the LAX online lesson and quiz. You can access the quiz in the 'Tutorials' tab of the Driver Dashboard.

Please note: you must both complete the LAX quiz and have a valid license plate in order to receive an LAX placard.

To update your license plate, go to your Dashboard in the driver app, tap the menu icon in the top left, and tap 'Vehicles'. You can see approve vehicles and update your license plate if needed.

You must only display the authorized placard issued to you directly by Lyft, which includes your assigned driver ID and other required fields. Drivers can be cited for displaying an unauthorized placard.

If you didn't receive a placard, need a new placard, or need to update your license plate, let us know and we’ll look into it. Make sure to tell us which vehicle you need a placard or license plate update for.

Your airport placard and Lyft emblems are sent to the shipping address on file. To change your address in the app, tap the left menu icon and go to Settings, then Shipping Address.

If you drive more than one vehicle on the Lyft platform, each vehicle needs its own placard.

Sample Placard:

Lyft Emblems

You must post your emblem and placard on your windshields for LAX rides

LAX Airport prohibits the display of multiple TNC emblems simultaneously. While driving for Lyft, please be sure that you are displaying only your Lyft emblem.

How to decline airport requests if you have temporary plates

If a passenger sets their destination to LAX after they have started their ride, here are some tips on how to make the conversation go smoothly:

Offer to take them to a nearby destination.

Apologize, and politely cancel the ride. Worried about your acceptance or cancellation rate? Let us know and we'll remove it from that day's summary.

In-Person Support

Drivers in the Los Angeles area are welcome to come to the Lyft Hub for in-person support, replacement Lyft emblems, or to get a replacement airport placard.

LAX Hub: 662 S Santa Fe Ave, Los Angeles, CA 90021

Mon-Fri: 9 AM-7 PM

Saturdays: 9 AM-5 PM

Sundays: Closed

Review Our Policies

Educate yourself on how to assist members of the community with disabilities by reviewing our anti-discrimination policies.

Review and comply with driver requirements in California.

You may not pass out promotional cards at the terminal or airport.

If you have complaints or comments to report to LAX, visit the LAX airport website to file them.

Drivers on the Lyft platform are responsible for knowing and following all airport regulations. Please see a full list of LAX’s rules and regulations,and the LAX ground transportation rules and regulations. As a driver, you must follow the rules listed below in order to avoid receiving administrative citations from LAX Airport.

Back to airport list

Back to top

Oakland International Airport (OAK)

Waiting for requests:

Wait in the designated staging area pictured above. Only drivers within the designated staging area are added to the queue.

The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.

If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.

Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 5 minutes, you'll be placed at the front of the queue.

Driver cancellations and missed requests do affect your place in line. If you are the one to cancel a request, or if you miss a request, you're placed at the back of the queue.

You can view your place in line in the app. Learn how to view your position in the queue here.

Pickups:

Pick up passengers from the commercial curb (3rd island) across the terminal entrance, and call your passenger to let them know where you are waiting.

The Lyft app moves the passenger's pin to an approved pickup area. If you're having trouble finding each other, make sure you have both gone to the pin's location and are on the correct level of the airport.

Do not pick up passengers curbside at the terminal entrance.

Do not wait or circle back at the airport if the passenger is delayed. OAK requires you to leave the airport and kindly ask your passenger to request another ride when he or she is ready.

Do not wait for airport requests at Airport Plaza (175-195 98m Avenue).

Pre-dispatch: While waiting for requests, you may receive an SMS and an in-app note directing you to head toward the terminal. While en route, you should receive a ride request. If you do not, head back to the staging area. As long as you're back within 15 minutes, you'll be placed at the front of the queue. More information on pre-dispatch can be found here.

Short ride bump: If you receive a request for a short ride from the airport after waiting in the queue, you may qualify for a higher queue position after you drop off your passenger. You'll receive a message after dropping off to let you know you have the option to return to the staging area for a preferred spot in the queue. Please note, if you give a ride before returning to the staging area, you may still qualify for a preferred spot in line.

Drop-offs:

Drop off curbside at the terminal entrance, at your passenger’s carrier of choice.

Do not wait at the airport or accept additional ride requests after drop-off. You must leave airport property immediately after dropping off your passenger.

Airport Placard:

At SFO and OAK airports, you are required to have an airport placard in addition to your two Lyft emblems.

Note: Starting March 31, 2019, all drivers operating at SFO Airport will need to display a yellow SFO Airport placard.

SFO Airport placards can only be associated with a valid vehicle license plate. Vehicles must have their permanent license plate or a valid temporary license plate that contains their unique vehicle identification while waiting for the permanent license plate to arrive.

SFO Airport placards will now expire when the associated vehicle's inspection expires.

Drivers are required to have a vehicle inspection before becoming approved to drive, and at least annually thereafter.

Vehicle inspections expire annually or every 50,000 miles, whichever comes first. This would be when the associated SFO Airport placard expires.

If you're in San Francisco, Sacramento, San Jose, or the surrounding areas, visit one of these hub locations for a free annual re-inspection.

Your airport placard and Lyft emblems are sent to the shipping address on file. To change your address in the app, tap the left menu icon and go to Settings, then Shipping Address.

To update your license plate: In your Lyft app, go to Dashboard, tap the menu icon in the top left, and select Vehicles & Docs. You can see your vehicle(s) and update your license plate if necessary.

Once you've updated your license plate, or if you need a placard for an additional vehicle, reach out to our Support team.

In-Person Support:

Drivers in Oakland and San Francisco are welcome to come to the Lyft Hub for in-person support or to get a replacement airport placard.

2300 26th St.

San Francisco, CA 94107 Mon - Fri: 8 AM - 8 PM

Sat: 9 AM - 6 PM

Sun: 12 PM-5 PM

Back to airport list

Back to top

Ontario International Airport (ONT)

Waiting for requests:

Wait in the designated staging area. Only drivers within the designated staging area are added to the queue.

The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.

If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.

Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 5 minutes, you'll be placed at the front of the queue.

Driver cancellations and missed requests do affect your place in line. If you are the one to cancel a request, or if you miss a request, you're placed at the back of the queue.

You can view your place in line in the app. Learn how to view your position in the queue here.

Pickups:

Pick up passengers at the designated pickup zones outside each terminal (pictured above).

The Lyft app moves the passenger's pin to an approved pickup area. If you're having trouble finding each other, make sure you have both gone to the pin's location and are on the correct level of the airport.

Do not wait at the airport or circle the terminal if the passenger is delayed. ONT requires you to leave the airport and kindly ask your passenger to request another ride when he or she is ready.

Pre-dispatch: While waiting for requests, you may receive an SMS and an in-app note directing you to head toward the terminal. While en route, you should receive a ride request. If you do not, head back to the staging area. As long as you're back within 15 minutes, you'll be placed at the front of the queue. More information on pre-dispatch can be found here.

Short ride bump:If you receive a request for a short ride from the airport after waiting in the queue, you may qualify for a higher queue position after you drop off your passenger. You'll receive an SMS after dropping off to let you know you have the option to return to the staging area for a preferred spot in the queue. Please note, if you give a ride before returning to the staging area, you may still qualify for a preferred spot in line.

Drop-offs:

Drop off passengers at Departures at the passenger’s carrier of choice.

Do not wait at the airport or accept additional ride requests after drop-off. If you would like to accept additional requests, head to the staging area.

Back to airport list

Back to top

Orange County: John Wayne Airport (SNA)

Waiting for requests:

Wait in the designated staging area. Only drivers within the designated staging area are added to the queue. Do not park on DuPont between Michelson and Business Center Drive or any other area marked "No Parking."

The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.

If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.

Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 5 minutes, you'll be placed at the front of the queue.

Driver cancellations and missed requests do affect your place in line. If you are the one to cancel a request, or if you miss a request, you're placed at the back of the queue.

You can view your place in line in the app. Learn how to view your position in the queue here.

Pickups:

Pick up passengers from the designated pickups areas as illustrated above on level 3 of Garages A, B & C. (Level 3 is the same level as the departures level).

The Lyft app moves the passenger's pin to an approved pickup area. If you're having trouble finding each other, make sure you have both gone to the pin's location and are on the correct level of the airport.

Do not wait or circle back at the airport if the passenger is delayed. SNA requires you to leave the airport and kindly ask your passenger to request another ride when he or she is ready.

Pre-dispatch: While waiting for requests, you may receive an SMS and an in-app note directing you to head toward the terminal. While en route, you should receive a ride request. If you do not, head back to the staging area. As long as you're back within 15 minutes, you'll be placed at the front of the queue. More information on pre-dispatch can be found here.

Short ride bump: If you receive a request for a short ride from the airport after waiting in the queue, you may qualify for a higher queue position after you drop off your passenger. You'll receive a message after dropping off to let you know you have the option to return to the staging area for a preferred spot in the queue. Please note, if you give a ride before returning to the staging area, you may still qualify for a preferred spot in line.

Drop-offs:

Drop off passengers at Departures at the passenger’s carrier of choice.

Do not wait at the airport after drop-off. You must leave airport property immediately after dropping off your passenger.

Back to airport list

Back to top

Palm Springs International Airport (PSP)

Waiting for requests:

Wait in the designated staging area. Only drivers within the designated staging area (off of Kirk Douglas Way) are added to the queue.

The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.

If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.

Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 5 minutes, you'll be placed at the front of the queue.

Driver cancellations and missed requests do affect your place in line. If you are the one to cancel a request, or if you miss a request, you're placed at the back of the queue.

You can view your place in line in the app. Learn how to view your position in the queue here.

Pickups:

Once you have been matched with a passenger, exit the staging area by turning left onto Kirk Douglas Way. Continue driving past the public parking lot entrance about 120 feet then turn left at the sign labeled “TNC”.

Once at the key pad, enter code 2580 (if you encounter code issues, press button for assistance, hold button down only when you talk).

Continue through the gate to the TNC designated parking spaces located 500 feet past the entry on right side of roadway.

Pull forward into the farthest open stall. Drive slow in this commercial lane yielding to pedestrian crossing and other loading vehicles.

The Lyft app moves the passenger's pin to the approved pickup area. If you're having trouble finding each other, make sure you have both gone to the pin's location and are on the correct level of the airport

If your customer indicates they are on the building curb, do not pick them up, but instruct them to the designated pickup area in the outer roadway.

Theairport strictly prohibits picking up passengers outside of the designated area. Doing so can result in you being removed from airport pickup privileges.

Do not wait or circle back at the airport if the passenger is delayed. PSP requires you to leave the airport and kindly ask your passenger to request another ride when he or she is ready.

Pre-dispatch: While waiting for requests, you may receive an SMS and an in-app note directing you to head toward the terminal. While en route, you should receive a ride request. If you do not, head back to the staging area. As long as you're back within 15 minutes, you'll be placed at the front of the queue. More information on pre-dispatch can be found here.

Short ride bump: If you receive a request for a short ride from the airport after waiting in the queue, you may qualify for a higher queue position after you drop off your passenger. You'll receive a message after dropping off to let you know you have the option to return to the staging area for a preferred spot in the queue. Please note, if you give a ride before returning to the staging area, you may still qualify for a preferred spot in line.

Drop-offs:

Drop off passengers at Departures at the passenger’s carrier of choice.

Do not wait at the airport after drop-off. You must leave airport property immediately after dropping off your passenger.

Back to airport list

Back to top

Sacramento International Airport (SMF)

Waiting for requests:

Wait in the designated staging area. Only drivers within the staging area (pictured above) are added to the queue.

The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.

If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.

Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 5 minutes, you'll be placed at the front of the queue.

Driver cancellations and missed requests do affect your place in line. If you are the one to cancel a request, or if you miss a request, you're placed at the back of the queue.

You can view your place in line in the app. Learn how to view your position in the queue here.

Pickups:

The Lyft app moves the passenger's pin to an approved pickup area. If you're having trouble finding each other, make sure you have both gone to the pin's location and are on the correct level of the airport.

Terminal A Pickups: Pick up passengers at the north end curbs. From the staging lot, drive north along Lindbergh Dr to get to the pickup area.

Terminal B Pickups: Beginning Friday, 11/30/2018, pick up passengers along the northwest portion of Lindbergh Dr as pictured above. From the staging log, drive north along Lindbergh Dr to get to the pickup area.

Rental Car Terminal: Stay close to the outer curb, as the inner curb is a bus lane.

Do not wait or circle back at the airport if the passenger is delayed. Instead, head to the designated staging area or ask the passenger to cancel and request another ride when they are ready.

Pre-dispatch: While waiting for requests, you may receive an SMS and an in-app note directing you to head toward the terminal. While en route, you should receive a ride request. If you do not, head back to the staging area. As long as you're back within 15 minutes, you'll be placed at the front of the queue. More information on pre-dispatch can be found here.

Short ride bump: If you receive a request for a short ride from the airport after waiting in the queue, you may qualify for a higher queue position after you drop off your passenger. You'll receive a message after dropping off to let you know you have the option to return to the staging area for a preferred spot in the queue. Please note, if you give a ride before returning to the staging area, you may still qualify for a preferred spot in line.

Drop-offs:

Drop off passengers curbside at the terminal entrance, at your passenger’s carrier of choice.

Do not wait at the airport after drop-off. If you would like to wait for additional requests, head to the designated staging area.

Back to airport list

Back to top

San Diego International Airport (SAN)

Waiting for requests:

Wait in the designated staging area. Only drivers within the designated staging area are added to the queue. The staging area is located in the parking lot on the east side of Liberator Way.

The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.

If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.

Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 5 minutes, you'll be placed at the front of the queue.

Driver cancellations and missed requests do affect your place in line. If you are the one to cancel a request, or if you miss a request, you're placed at the back of the queue.

Pre-dispatch: While waiting for requests, you may receive an SMS and an in-app note directing you to head toward the terminal. While en route, you should receive a ride request. If you do not, head back to the staging area. As long as you're back within 15 minutes, you'll be placed at the front of the queue. More information on pre-dispatch can be found here.

You can view your place in line in the app. Learn how to view your position in the queue here.

Pickups:

Beginning Tuesday 10/1/19,you may receive ride requests that require you to enter a rider’s 4-digit pickup code before starting the ride. This feature is called Fast Match, and is designed to provide smoother pickups and reduce airport congestion.

Fast Match pickupswill occur in front of Terminal 2 on the lower level in the far left lane after the middle crosswalk.

Normal pickups for other rides (Shared, XL, Lux, etc.) will occur in front of the Fast Match area as pictured above.

Learn more about Fast Match here.

The Lyft app moves the passenger's pin to an approved pickup area. If you're having trouble finding each other, make sure you have both gone to the pin's location and are on the correct level of the airport.

Terminal 1: Second lane from the terminal, between first and second crosswalks.

Terminal 2: Lower level on the outer-most lane between second and third crosswalks.

Do not wait at the airport or circle the terminal if the passenger is delayed. SAN requires you to leave the airport and kindly ask your passenger to request another ride when he or she is ready.

Do not pick up passengers curbside at the terminal entrance.

Short ride bump: If you receive a request for a short ride from the airport after waiting in the queue, you may qualify for a higher queue position after you drop off your passenger. You'll receive a message after dropping off to let you know you have the option to return to the staging area for a preferred spot in the queue. Please note, if you give a ride before returning to the staging area, you may still qualify for a preferred spot in line.

Fast Match pickup codes: You may receive ride requests that require you to enter a rider’s 4-digit code before starting the ride. See more about using Fast Match.

Drop-offs:

Drop off passengers at Departures at the passenger’s carrier of choice.

You may get a pickup request right before or after dropping off at the airport (rematch ride). If you do not receive a rematch, do not wait at the airport. If you would like to accept additional requests, head to the staging area.

Airport Rules, Do's:

Use designated staging area to wait for customer confirmation.

Have the appropriate trade dress(s) affixed to the front and back windshield visible from 50 ft.

Obey all road instructional and warning signs.

Enter the designated pick up zones cautiously in a single file line.

When possible, roll down window when in pick up zones as to hear Airport Traffic Officer and Customer Representative (ATO/CSR) instructions.

Listen for and follow Instructions of ATO/CSR.

Pull all the way forward when in pickup zones.

Always confirm c

In select cities, you can refer your friends to Lyft and each get a free ride. To see which cities qualify, tap Free Rides from the left-side menu.

Sharing your code

There are a couple of ways to get your code out there. You can invite your friends to Lyft directly through the Lyft rider app by choosing "Free Rides" from the left side menu. From there, you can invite friends from the contacts on your phone.

New riders can also enter your unique referral code (also found in the "Free Rides" screen) into the "Promo" screenof their app when signing up.

The option to refer new riders is only available in the Lyft rider app (not the Lyft Driver app).

Receiving ride credit

Referred rider: The new rider you refer gets credit right away they'll see it in the 'Promo' section of their app.

Referring rider: You'll see your credit after the new passenger takes a ride.

Terms and Conditions

Participating cities and limited time only.

To receive referral and bonus credits, your invitees must be new to Lyft and must enter your code before taking their first ride.

By signing up, invitees receive a free ride credit.

A referral credit grants you the specified amountoff a single Lyft ride.

Referral and bonus credits are valid for 14 days.

Credits are only valid for use on the Lyft platform and are not transferable or redeemable for cash.

Participation in this promotion is subject to Lyft’s Terms of Service.

See also:

Refer new drivers for double-sided rewards

Partnership and marketing requests

Sometimes you need to callpassengers to let them know you've arrived. The app is set up for you to do so. Simply tap the phone icon to start your call.

Passengers won't see your actual phone number. We use a third-party service to hide phone numbers in the app, so passengers won't see your personal info(and you won't see theirs).

Frequently asked questions

Why aren't my phone calls going through to my passengers? Be sure to use the same phone registered to your Lyft account. Your phone number is saved onthe 'Settings' tab.

Another common reason this happens is caller ID is blocked on your phone. You must turn on caller ID to reach passengers through the app.

If you've checked your phone number and caller ID but still can't make calls, tap 'Contact Support' below. We're happy to help.

Why can't I use the app while I'm on the phone? Some wireless networks don't allow smartphones to multitask (like using apps and talking on the phone at the same time). You'll still be able to call your passengers, but you'll leave the app when doing so.

Don't worry: your ride data won't be lost. When you're done speaking on the phone, re-open the app to resume.

Be sure to check out our recommendations for carriers, app updates, and phone settings for more.

See also:

Phone software recommendations and settings

How to navigate a ride

This page provides information about vehicle, driver, and document requirements, state regulations, insurance coverage, and city-specific requirements, needed to drive with Lyft in the state of Utah.

To apply to drive in Utah, submit an application online or in the Lyft Driver app download it from the App Store (iOS) or the Google Play store. To be approved to drive, applicants must meet these requirements.

Skip to:

What you need to drive with Lyft in Utah

Vehicle requirements

Driver requirements

Document requirements

Emblem requirements

Utah driver regulations

Hourly driver mode limits

Best practices

Know your insurance

Moving to or from Utah

What you need to drive with Lyft in Utah

Drivers are required to maintain current documents. Failing to update a required document before the expiration date results in temporary deactivation.

Use your Lyft Driver app or Driver Dashboard to upload your documents.

Vehicle requirements

2005 or newer

4 doors

5-8 seats, including the driver's

Not on the list of ineligible subcompact vehicles

Not a taxi or stretch limousine

Not titled as salvage, non-repairable, rebuilt or any other equivalent classification

See if your car qualifies for Lyft Lux or Lyft Lux Black to earn more on each ride.

In select cities, you can rent a car through Express Drive with standard insurance included.

Back to top

Driver requirements

Valid Utah driver’s license Temporary licenses are also acceptable

Pass a driver screening, which reviews your driving history and criminal background check. Learn more about driver screenings.

Any smartphone that can download and run the Lyft Driver app. See phone software recommendations.

You must be at least 21 to drive in the following areas:

Logan

In all other areas, you must be at least 25.

Back to top

Document requirements

Driver profile photo: Learn how to take the best photo

Utah vehicle registration

Personal vehicle insurance

Back to top

Emblem requirements

Drivers are required to display the Lyft emblem while in driver mode. The Lyft emblem is Lyft’s official trade dress. It helps passengers and law enforcement identify your vehicle.

The Lyft emblem should be displayed in the lower corner of your windshield on the passenger side every time you enter driver mode. Make sure to remove the emblem when you are not in driver mode.

If you’ve just been approved to drive, you should receive your Lyft emblem shortly. If you didn't get one or need a new one, order one in your Dashboard. While waiting for it to arrive, you may print a temporary emblem.

Back to top

Utah driver regulations

Be sure to follow these rules when giving rides in Utah, and keep an eye on your email for important updates from Lyft.

Skip to:

Hourly driver mode limits

Best practices

Hourly driver mode limits

In Utah, Lyft’s standard time limit for driver mode applies.

Back to top

Best practices

Display all required emblems and placards

Always have your driver’s license and insurance document

Follow all airport rules

Don't accept street hails

Don't accept cash for rides

Don't wait in taxi lines

Back to top

Know your insurance

Review Lyft's coverage here.

For the State of Utah, Lyft's coverage is modified to provide primary liability coverage during a waiting period* and extends Lyft's comprehensive and collision coverage during a waiting period.

If the vehicle you use to provide Lyft rides has a lien against it, you're required to notify the lienholder that you are using the vehicle to give Lyft rides. Using a vehicle with a lien against it to give Lyft rides may violate your contract with the lienholder.

*The waiting period is the time when a driver logs in to driver mode until the driver accepts a ride request.

Back to top

Moving to or from Utah

If you're already a driver in a different state, and you're moving to Utah, send us a message with the following info:

The date you're moving

Your new shipping address

Clear photos of your Utah-issued driver's license and vehicle registration

Moving from Utah to a different state? Find your new market here to see what steps you’ll need to take.

Back to top

To ensure a smooth airport experience for you and your passengers, make sure to familiarize yourself with the rules below. Tap each link to jump to detailed instructions on each section:

Rules for all airports

Permitted Airports

The following information applies to all airports:

Airport officials will issue administrative citations to drivers who do not follow the rules. You are responsible for paying any tickets you receive for violating airport rules and regulations.

Lyft emblem

Keep your Lyft emblem displayed in your lower right hand (passenger side) of your front windshield at all times while giving Lyft rides.

If you are giving a non-Lyft ride at the airport, make sure to remove your emblem before entering airport property.

If you’ve just been approved to drive, you should receive your Lyft emblem shortly. If you didn't get one or need a new one, place an order in your Dashboard. While waiting for it to arrive, you may print a temporary emblem.

Conduct at the airport

Do not stop or pull over in crosswalks.

Do not park in red zones or taxi/shuttle areas unless otherwise specified in the rules above.

Always follow instructions given by airport personnel.

If you run into any trouble, like a regulatory citation, reach out to our Support team. We're here to help 24/7.

Waybill

Airport authorities may ask you for a waybill, which shows your latest ride. Click here to learn how to access your waybill.

Back to top

Permitted Airports

Drivers on the Lyft platform are responsible for knowing and following all airport regulations in order to avoid receiving administrative citations from the airport. Lyft is available at the following airports in Massachusetts:

Logan International Airport (Boston) | BOS

Nantucket Memorial Airport | ACK

Provincetown Airport | PVC

Worcester Regional | ORH

Boston Logan International Airport (BOS)

You are only allowed to pick up passengers if you have receiveda Massachusetts Background Check Clearance Certificate from the Department of Public Utilities (DPU).Click here to learn more.

Waiting for requests:

Wait in the designated staging area. Only drivers within the designated staging area are added to the queue.

Drivers must be logged into driver mode and in the queue while waiting in the staging area. Failure to be in driver mode while in the staging area is considered loitering and is subject to citations from airport authority.

The queue is first in-first out.The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.

Bathrooms are available in the staging lot.Men's restrooms are freely accessible without a code. Women's restrooms will need a code to access. You may ask any Lyft employee on site in the Support Van (M-F 11am - 6pm) or any MassPort employee on site for the 4-digit code to enter the bathroom.

If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.

Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 5 minutes, you'll be placed at the front of the queue.

Driver cancellations and missed requests do affect your place in line. If you are the one to cancel a request, or if you miss a request, you're placed at the back of the queue.

You can view your place in line in the app. Learn how to view your position in the queue here.

Central Garage (West):

Central Garage:

Pickups:

Beginning 12/09/2019, pickups for All Terminalswill move to the pickup zones in the Central Garages as pictured above.

Terminal A & E pickups will occur in Central Garage (West). Enter from the northeast entrance and follow the described route here.

Terminal C & B pickups will occur in Central Garage. Enter from the northwest entrance and follow the described route here.

For more details on the upcoming changes at BOS airport throughout the Fall of 2019, please visit this page.

The Lyft app movesthepassenger's pin to an approved pickup area. If you're having trouble finding each other,make sure you have both gone to the pin's location and are on the correct level of the airport.

Accessibility Accommodation:Riders with accessibility needs will continue to request pickups directly from the curb at all terminals. If you receive a request that says "Logan Airport Terminal A/B/C/E" please proceed directly to Arrivals curbside at that terminal to meet your rider. You do not need to (and should not) ask your rider if they have accessibility needs. As long as the app directs you to the curbside pickup spot, you are permitted to pick up there.

Do not pick up passengers at the curbside terminal entrance.

Do not wait or circle back at the airport if the passenger is delayed when picking up. Instead, head to the staging areaand wait there.

Short ride bump: If you receive a request for a short ride from the airport after waiting in the queue, you may qualify for a higher queue position after you drop off your passenger. You’ll receive an SMS after dropping off to let you know you have the option to return to the staging area for a preferred spot in the queue. Please note, if you give a ride before returning to the staging area, you may still qualify for a preferred spot in line.

Drop-offs:

Beginning 12/09/2019, from the hours of 4:00am - 10:00am, drop-offs for all passengers going to Terminals A, B & Ewill move to thearrivals levelfor each terminal (Terminal C always drops off in the garage).

Beginning 12/09/2019, from the hours of 10:00am - 4:00am, drop-offs for all passengers will move to the designated drop-off zones in the central garage.

Do not wait at the airport terminal or accept additional ride requests after drop-off. Instead, proceed to thestaging area.

Massachusetts Background Check Clearance Certificate:

In order to pick up at BOS airport, you must receivea MassachusettsBackground Check Clearance Certificate from the Department of Public Utilities (DPU). Click here to learn more.

Important note: You must have a digital (located in your inbox after you have received an email from the DPU) or printed version of your certificate with you at all times while on airport property. Failure to have your certificate when approached by an officer could result in a fine.

You may reach out to the DPU at [email protected] if you have any questions.

Boston Airport Rules Acknowledgement:

Drivers on the Lyft platform are responsible for knowing the Boston Logan Airport rules and regulations; and training materials prior to operating there. To certify that you understand the requirements for operating at the airport, access and complete your acknowledgement within the Lyft app.

Additional rules:

Your trunk must be open at all times while on the TNC stand waiting for your passenger.

You must have your Background Check Clearance Certificate ($500 fine).

You cannot commit any disorderly, obscene, threatening, indecent, violent, or unlawful act, or threaten any person at Boston Logan Airport ($500 fine).

You cannot commit an act that is likely to endanger any person or property at Boston Logan Airport ($500 fine).

You may not solicit, accept, arrange, or provide transportation outside of the app or solicit hails from a person ($200 fine).

You must display two Lyft trade dress emblems one on the front and and one on the rear window of your car. If you need new emblems, reach out to us, print your own temporary emblems or swing by the BOS Driver Hub to pick up a pair in person($200 fine).

You must pick riders up in airport designated App Ride/TNC pickup areas; see above for a map ($200 fine).

You must be in the airport designated stagingarea to receive requests. See instructions and map above. Lyft will not send ride requests outside the lot ($100 fine).

You must follow the airport designated routes to passenger pickup zones; see above for details ($100 fine).

You must not stand outside your vehicle without authorization ($100 fine).

Do not litter in the staging area.

Do not leave your vehicle unattended in the staging area.

Other pickup areas:

You may be sent to pick up passengers from the following locations while waiting in the airport queue in the staging area do not use these locations to wait for ride requests. Click here to see a map of the pickup locations listed below.

Hilton Boston Logan Airport Hotel Pickup Area: 1 Hotel Dr, Boston, MA 02128

Hyatt Regency Boston Harbor Hotel Pickup Area: 101 Harborside Drive, MA 02128

Embassy Suites at Logan Airport Hotel Pickup Area: 207 Porter Street, MA 02128

Signature Flight Support (General Aviation) Pickup Area: 240 Prescott Street, MA 02128

Rental Car Center Pickup Area: Far side of Rental Car Center on the right

Back to airport list

Back to top

Nantucket Memorial Airport (ACK)

Pickups:

Pick up passengers from the parking lot directly across from the terminal (pictured above).

Do not wait or circle back at the airport if the passenger is delayed when picking up. ACK requires you to leave the airport and kindly ask your passenger to request another ride when he or she is ready.

Drop-offs:

Drop off passengers at Departures, at the passenger's carrier of choice.

Do not wait at the airport terminal or accept additional ride requests after drop-off.

Back to airport list

Back to top

All Other Permitted Airports

The rules below for pickups and drop-offs apply to the following airports:

Provincetown Airport | PVC

Worcester Regional | ORH

Pickups:

Pick up passengers from Arrivals, at your passenger’s carrier of choice.

Do not wait or circle back at the airport if the passenger is delayed when picking up.

Drop-offs:

Drop off passengers curbside at the terminal entrance, at your passenger’s carrier of choice.

Do not wait at the airport terminal after drop-off.

Back to top

In select cities, if a driver applies with your referral code, you can both earn a bonus if the driver meets Lyft’s specified ride targets. To refer drivers:

Log into lyft.com from a web browser.

Click “Driver Referrals” on the left menu.

From there, enter your friends' email addresses to send them invites. When they click your link, they'll be guided through the application process.

That's it! Your code will be applied to their account, and you'll be able to earn any bonuses that apply.

1-2 weeks after the requirements are met:

The referred new driver will see the reward via direct deposit

You will see the bonus via credits in your Lyft account

Bonus amounts and ride requirements may vary based on the referring passenger and the region of the referred applicant. Referring passengers can view the bonus requirements for applicants they refer in their city through the Lyft web portal. These requirements may be different if the referred applicant is in a different market than the referring passenger.

Referred applicants may receive a communication from a referring passenger with bonus requirements, however, please note that Lyft cannot control the final content of such communications and cannot be held liable for any inaccuracies that they may contain. Once a referred applicant has started their application, Lyft will send a confirmatory email to the referred applicant which will contain the relevant bonus amounts, ride requirements, and time limits needed to qualify for the bonus.

The referring passenger must:

Be an existing Lyft passenger in good standing at the time of referred applicant’s qualification.

Share their passenger referral code with their referrals.

The referred new driver must:

Start their application to become a Lyft driver during the promotion.

Input the referring passenger’s referral code in the “Promo/Referral code” field when originally applying.

Complete the specified number of rides within 30 days of being approved as a Lyft driver. No more than two rides given to the same passenger will count toward the ride requirement.

Please note:

Lyft driver eligibility and approval aredetermined at the sole discretion of Lyft, and arenot guaranteed.

The duration of the review process may vary.

Participation in this promotion is subject to Lyft's Terms of Service.

This promotion runs for a limited time only, and terms are subject to change.

The bonus/credit amounts (if any) in effect at the time and market of the application shall apply, and can vary (for both applicant and referrer) by market.

Credits are only valid for use on the Lyft platform and are not transferable or redeemable for cash. Credits do not cover tips (they will be charged separately).

Credits expire 1 year after issuance.

This promotion is limited to the first 1,000 applicants. In San Diego, this promotion is limited to the first 500 applicants.

See also:

Refer New Passengers - Receive Free Rides

Partnership and Marketing Requests

Destination Mode lets you easily fit driving into your schedule by matching you with rides that get you closer to your destination. You can also use this mode to reach your destination by a specific time.

Skip to:

Using Destination Mode

How often you can use Destination Mode

How to exit Destination Mode

Destination Mode and bonuses

Using Destination Mode

Destination Mode allows you to control the rides you receive by filtering them in one of two ways:

'Arrive on time' - set an arrival time so you can maximize your earnings until the time you chose to go offline.

'Head to destination' - specify a destination so you only receive rides going in that direction.

Destination Mode can be activated anywhereLyft is available (with the exception of New York City) and will pair you with passengers requesting any ride type. Ride requests look the same as they do in standard driver mode.

If you don't receive a request within 30 minutes, you'll automatically go offline so you can continue navigating to your destination.

How to enter Destination Mode

Open the Lyft Driver app, go online, and tap the filter icon in the top right corner

Choose between filtering rides by 'Arrive on time' or 'Head to destination'

Enter your destination (home, work, an appointment, your kid’s school, etc.)

If you selected 'Arrive on time,' enter the time you need to be at your destination

To edit your arrival time or destination, tap the pencil icon. That’s it!

How matching works

If you have an arrival time selected while Destination Mode is active, you may be matched with rides going in any direction (even rides that take you farther from your destination). As your arrival time gets closer, you'll be matched with rides that get you closer to your desired destination. We'll also send you an alert when it's time to head there so you arrive on time.

If you don’t have an arrival time selected while Destination Mode is active, you'll only receive requests that will get you closer to your destination. You may not always be closer in terms of miles, but you will be closer to your destination in terms of travel time to your destination.

Back to top

How often you can use Destination Mode

Destination mode can only be used 2 times per day, no matter how rides are filtered (Arrive on time or Head to destination).

Your uses reset at midnight local time. Going offline while Destination Mode is active counts towards the usage limit.

Back to top

How to exit Destination Mode

Tap ‘Edit’ next to the destination address, then select ‘remove filter,’ and you'll go back to receiving regular ride requests. Once you reach your destination, you will automatically be logged out of Driver Mode.

Back to top

Destination Mode and bonuses

While in Destination Mode, any rides not accepted are still factored in your acceptance rate. Learn more about acceptance rates.

Time spent in Destination Mode doesn't count as time online required for bonuses.

Back to top

See also:

How to give a Lyft ride

Lyft Driver app

There are several ways to request a Lyft ride:

The Lyft app

Desktop or mobile browser

The Lyft app

To request a Lyft ride, download the Lyft app and create an account. Then:

In your app, tap ‘Search destination’ and enter your destination

Tap the correct address from the list provided

Choose your ride type. You can view additional ride types, such as Lux or XL, by swiping left or right.

Tap ‘Select Lyft’

Confirm or change your pickup spot and tap ‘Confirm and request’

The pickup location will automatically set to your current GPS location. To change the pickup location:

Tap 'Current location' at the top of the screen

Enter an address or drag the location pin to the right spot

Tap 'Set pickup.' That's it!

If there's an easier pickup location nearby, you’ll have the option to meet your driver at the new location to save time. Pickup suggestions are always optional, and are only a short walk away.

Add an extra stop by tapping the addresses listed at the top of the screen, then tapping the '+' (plus sign) in between the pick-up location and your destination. You can do this when requesting a ride, before pickup, or any time during your ride.

When making multiple stops, keep in mind that drivers are just like you and may have other plans later in the day. Before leaving the car, make sure to communicate with your driver about how long they're able to wait.

If you’re making a stop or going to leave the car for more than 10 minutes, ask the driver to end the ride. Then, request a new ride when you’re ready to go to your next destination.

Change your payment method before requesting a ride by tapping the payment method shown on the ride mode selection screen.

On the 'Payment' screen you can change or add payment methods, view any active promos, and switch between personal or business accounts.

You’ll see the price of your ride on the ride mode selection screen before you tap 'Select.' Learn more about how to estimate a Lyft ride's cost.

To schedule a ridefor a later time:

Set your destination

Tap 'Schedule' on the ride mode selection screen

Choose a date and time and tap 'Set pick up time'

Confirm your pickup and drop-off location, then tap 'Schedule.' That's it!

Note: Scheduled rides are not available in all regions, and may not be available for all ride modes in a region.

Back to top

Desktop or mobile browser

If you can't use the Lyft app but have a Lyft account, request a ride using a browser:

Go to http://ride.lyft.com

Enter the phone number associated with your Lyft account

We’ll send you a text with a verification code. Enter the code to log in.

Request a ride the same way you would on the app. Heads up: Apple Pay can't be used when requesting a ride on a browser.

Browser ride tips

At this time, you can only request standard Lyft or XL using a browser. We’re working to bring Shared and Lux to browsers soon!

If you don’t know your pickup address, enable your location in the browser's settings and make sure the pin is displayed in the right spot. If the pin’s placement is incorrect, enter a nearby address or venue and meet your driver there.

If you request on a desktop or tablet, you can see your driver’s progress in the browser or app. However, keep an eye on your phone because we'll text you important ride updates.

If you request a Lyft on your desktop and then leave the house with only your smartphone, you'll still be able to see the request in the app.

If you request a Shared from your phone, you can check the driver’s location on a browser, but the ride will appear as a standard Lyft and only show part of the route. Feel free to bookmark http://ride.lyft.com on your browser!

Back to top

See also:

Scheduled rides for passengers

Lyft's coverage areas

Airport information for passengers

We want you to be as rested as possible out on the road. Feel free to exit driver mode and take a break anytime you'd like.

Time limits

To keep the Lyft community safe, you must take a full, uninterrupted 6-hour break for every 12 hours you're in driver mode. These 12 hours in driver mode do not have to be consecutive.

Once you have been in driver mode for 12 hours, our system will prevent you from going online until you have taken this mandatory 6-hour break.

This rule applies to most regions.

Certainregions have local regulations that determine how long a driver can stay in driver mode and how long their break must be. See requirements in your area by selecting your city or state here.

Note: Only log into driver mode to drive.Use the Driver Dashboard to check stats like earnings or bonus requirements.

See also:

City and state requirement overview

How Lyft works to keep drivers safe

Safety info for drivers

Read below to learn more about phishing scams, email fraud and other ways scammers try to trick you into giving them information to steal your earnings or compromise your account.

Skip to:

Personal info

Phishing

Email fraud

How to handle suspicious activity

Personal info

Lyft will only ever request personal information using the SMS number, 61416.

Otherwise, no Lyft employee will contact you over phone, text, or e-mail asking for personal info unless you reach out to us first. Unlessyou contacted us first or the message is coming from the SMS number, 61416, don’t provide the following info:

Phone number

Phone number verification code

Driver license

Credit card number

Bank info

If anyone ever asks for the above, it may not be Lyft. If you didn’t reach out to us, the best thing to do is hang up or ignore the message.

Back to top

Phishing

Phishing scams try to trick users into giving out account or personal info. Phishers use this info to log into your account, impersonate you, and even steal your earnings.

Phishing attempts can happen over phone, text, or email. If you suspect fraudulent behavior, simply ignore the conversation. As a reminder, no Lyft employee will ask you for personal info unless you reach out first.

Below is an example of phishing. This scam uses a text message to send users to a fake website where their account info will be stolen.

How to change your phone number

Back to top

Email fraud

Lyft will only send you emails from the following:

@lyft.com

@lyft-new.zendesk.com

@marketing.lyftmail.com

@business.lyftmail.com

@lyftmail.com

[email protected]

Be cautious of emails claiming to be from Lyft that don’t have either of the above domains in the email address. These emails can include malicious attachments or links to spam and phishing sites.

If you get an email that looks like it came from Lyft but wasn't sent from one of these addresses, don't open any of the links and delete the email.

To help ensure trusted communications with Lyft, verify your email in the 'Settings' tab of the app.

Back to top

How to handle suspicious activity

Here’s how we recommend dealing with suspicious or fraudulent contacts:

Phone calls: hang up immediately

Text message: don’t open links or respond to sender

Email: don’t open links and don’t download any attachments. Delete suspicious emails you see in your inbox.

Tap 'Contact Support' below to let us know about any suspicious contact attempts.

Back to top

See also:

Protect your personal info

How to edit your profile

You can update your insurance one of two ways: directly through the app or in the Dashboard

How to update insurance in the app

Open the app. Go to Settings, then Vehicle, then Personal Insurance.

How to photograph insurance Info

Tap 'Update' at the bottom of the screen.

Take a photo (or choose an existing photo) of your insurance. Make sure everything listed above is included, and tap 'Use' in the top right.

Fill out the information listed: expiration date, state, and check the boxes.

Tap 'Submit' and you're good to go! A member of our team will look it over for approval.

How to update insurance in the Dashboard

Log in to the Driver Dashboard

Click 'Documents' in the left-hand column

Click the 'Update' button next to your insurance

Drag the image of your insurance into the designated area or click 'browse' to select the file on your computer. We don't accept PDFs, so useJPEG and PNG file types.

Select the State, Expiration date, and verify your insurance document meets the requirements.

Click Update and you're all set! We'll be in contact with you shortly once we've had a chance to look it over.

How to resolve problems uploading insurance

If you're having any issues uploading your insurance through the app, send us a clearly visible, sharply focused screen shot or photo of your insurance by tapping 'Contact Support.' Tap 'Attach file' to add the photo to your message.

See also:

The 1K Club jacket is retiring March 31, 2020! Give 1,000 rides and place your order by March 31, 2020, to qualify for our free 1k Club jacket. After March 31, 2020 1K Club jackets will no longer be available. Remember to update your shipping address in the Lyft app settings before placing your order to make sure you receive your 1K Club jacket at the correct address.We’ll be making room for new Lyft swag for both the 1K Club and more driver community members.

The 1,000-ride milestone is a legendary lifetime accomplishment for drivers. To show our thanks, we designed a 1K Club jacket just for 1,000-ride drivers.

Skip to:

About eligibility

How to order your jacket

About eligibility

Only drivers who’ve given 1,000 rides will be sporting this apparel.

This jacket was designed with functionality in mind, serving as both a cozy shell and a badge of honor. It's the ideal Lyft apparel.

Here's what it looks like:

Amp

Back to top

How to order your jacket

If you've given 1,000 rides, congrats on reaching a rare milestone and welcome to the 1k Club!

We’ll reach out with instructions on how to order your jacket. You will receive a link in the Lyft Driver app to the order form. This form will ensure we’ve got your size and updated address before we deliver a jacket to your doorstep.

The order form contains a size chart, which explains sizes and dimensions. Because we can't make changes or exchange your jacket after you've completed the form, take your time when ordering.

Back to top

See also:

Giving a Lyft ride is easy! Follow the instructions for standard Lyft, Lyft XL, Lyft Lux, Lux Black, and Lux Black XL below.

Skip to:

How to give a ride

Important info about giving rides

How rides appear in the app

How to give a ride

At the top of the screen, slide the steering wheel icon to the right to go online. This lets you receive ride requests. To see what different requests looks like in the app, skip to How rides appear in the app.

Once you're online, follow these steps:

When you get a ride request, you'll see a notification with the passenger's name, pickup ETA, and ride type. Tap anywhere to accept.

Tap the arrow next to the pickup location

Select 'Tap to arrive' when you’re at the pickup location. Tap 'Confirm arrival' to send the rider a text (if we haven't already).

Tap 'Pick up (passenger's name)' when the rider gets in to start the ride

Tap 'Navigate' to begin navigation, then drive the rider to their destination

Tap 'Tap to drop off' when you arrive at the drop-off location, then tap 'Confirm drop off' to end the ride

Tap the star icon to rate the passenger manually, or let the timer finish to auto-rate the passenger 5 stars. That's it!

Heads up: Passengers can tip either in the app or with cash, but don't accept money for ride fare. Passengers should use the app to pay for rides.

Back to top

How rides appear in the app

When you get a ride request, you'll see a notification with the passenger's name, pickup ETA, and ride type (Shared, Lyft Lux, etc).

The Lyft Driver app may display ride request alerts in the following colors:

Standard Lyft: Pink

Shared: Purple

Lyft XL: Bright blue

Lyft Lux : Blue-gray

Lux Black and Lux Black XL : Black

Back to top

Important info about giving rides

There are a few more things about giving rides. Read below to learn about cancellations, no-shows, time limits, and other info.

You have 15 seconds to accept a ride. If you don’t accept in this time, we’ll offer the ride to another driver.

If you are close to your rider's pick up location, in-app navigation will not start when you accept the ride. This means that if you are within eye-sight or 20-30 seconds from the pick up location, the app will let you know you've arrived. When you tap to pick up, the app will begin the navigation to the drop off location.

If you don’t want to wait longer for your passenger, tap ‘No-show.’ You can choose whether to charge the passenger a no-show fee.

Pro-tip: Always ask the rider’s name to verify it’s their ride when they get in your vehicle

Don’t type addresses while driving.

Some riders have preferred routes. Feel free to let them call the shots!

After you ‘Tap to drop off,’ you can tap ‘Cancel’ to stay in the ride or tap ‘Confirm drop off’ to end the ride.

If you rate a passenger 3 stars or below, you won’t be matched with that passenger again. Passengers don’t see passenger feedback, only Lyft does.

If you see kilometers instead of miles, it's likely you need to update your device's country and language settings to the same region you're driving in. Use US English on your device to see distances as miles.

Back to top

See also:

Cancellation and no-show fee policy for drivers

How to change navigation settings

How to use destination mode

This page provides information about vehicle, driver, and document requirements, state regulations, insurance coverage, and city-specific requirements, needed to drive with Lyft in the state of North Carolina.

To apply to drive in North Carolina, submit an application online or in the Lyft Driver app download it from the App Store (iOS) or the Google Play store. To be approved to drive, applicants must meet these requirements.

Skip to:

What you need to drive with Lyft in North Carolina

Vehicle requirements

Driver requirements

Document requirements

Emblem and placard requirements

North Carolina driver regulations

Hourly driver mode limits

Driving in South Carolina

Annual vehicle inspection

Best practices

Know your insurance

In-person support (Lyft Hubs)

Moving to or from North Carolina

What you need to drive with Lyft in North Carolina

Drivers are required to maintain current documents. Failing to update a required document before the expiration date results in temporary deactivation.

Use your Lyft Driver app or Driver Dashboard to upload your documents.

Vehicle requirements

2006 or newer: Outer Banks

2004 or newer: All other cities

4 doors

5-8 seats, including the driver's

Permanent license plate

Not on the list of ineligible subcompact vehicles

Not a taxi or stretch limousine

Not titled as salvage, non-repairable, rebuilt or any other equivalent classification

See if your car qualifies for Lyft Lux or Lyft Lux Black to earn more on each ride.

In select cities, you can rent a car through Express Drive with standard insurance included.

Back to top

Driver requirements

Valid driver’s license Temporary or out-of-state licenses are also acceptable.

Pass a driver screening, which reviews your driving history and criminal background check. Learn more about driver screenings.

Any smartphone that can download and run the Lyft Driver app. See phone software recommendations.

You must be at least 25 to drive in the following areas:

Asheville

Charlotte

Greensboro

Hickory

Outer Banks

Salisbury

In all other areas, you must be at least 21.

Back to top

Document requirements

Driver profile photo: Learn how to take the best photo

Vehicle registration

Personal vehicle insurance

North Carolina vehicle inspection *

*Vehicles registered outside of North Carolina will need to submit a vehicle inspection from a licensed location.

North Carolina vehicle inspection

Drivers in North Carolina are required to have a vehicle inspection from an approved vehicle station. Here's how:

Find an inspection station near you here

Upload a photo of the completed form in your app or Driver Dashboard

Back to top

Emblem and placard requirements

Skip to:

Lyft trade dress emblem

License plate number placard

Lyft trade dress emblem

Drivers are required to display the Lyft emblem while in driver mode. The Lyft emblem is Lyft’s official trade dress. It helps passengers and law enforcement identify your vehicle.

The Lyft emblem and placard should be displayed in the lower corner of your front and rear windshield on the passenger side every time you enter driver mode. Make sure to remove the emblem and placard when you are not in driver mode.

If you’ve just been approved to drive, you should receive your Lyft emblem and placard shortly. If you didn't get one or need a new one, order one in your Dashboard. While waiting for it to arrive, you may print a temporary emblem.

Back to emblem and placard requirements

License plate number placard

Starting October 1, 2019, drivers in North Carolina are required to display their vehicle’s license plate number in a legible font on the front of their vehicles.

You can use this form to create a temporary printable copy of your license plate number to display in your vehicle. Please use this template to write in your vehicle’s license plate number. Print this template and write your license plate number in a large font.

Display it on the front of your vehicle while you are picking up passengers, as pictured above.Failure to display your license plate placard when approached by an officer could result in a fine.

A permanent placard showing the current license plate on file will be sent to your shipping address and will arrive 1-2 weeks after being approved.

To change your address:

Open the Lyft Driver app

Tap the menu icon in the top left

Select 'Settings'

Select 'Shipping Address'

To update your license plate:

Open the Lyft Driver app

Tap the menu icon in the top left

Select Documents

You can see your vehicle(s) and update your license plate if necessary

Drivers are welcome to visit the Lyft Hub for in-person support or to request a new or replacement placard. See Hub location and hours here.

Back to top

North Carolina driver regulations

Be sure to follow these rules when giving rides in North Carolina, and keep an eye on your email for important updates from Lyft.

Skip to:

Hourly driver mode limits

Annual vehicle inspection

Best practices

Hourly driver mode limits

In North Carolina, Lyft’s standard time limit for driver mode applies.

Back to top

Annual vehicle inspection

All North Carolina drivers must have their vehicles inspected annually to meet state safety requirements. If your car has North Carolina plates, no further action is required. Out of state vehicles must undergo an inspection at a facility licensed by the North Carolina Department of Transportation.

Back to top

Driving in South Carolina

If you plan to drive in South Carolina, the state requires your vehicle be inspected by a certified mechanic licensed in South Carolina.

Get the inspection form here. Once the inspection is completed by a mechanic in South Carolina, upload it in your Driver app or Driver Dashboard.

See our South Carolina article to read more about rules and regulations you'll need to follow while driving there.

Back to top

Best practices

Display all required emblems and placards

Always have your driver’s license and insurance document

Follow all airport rules

Don't accept street hails

Don't accept cash for rides

Don't wait in taxi lines

Back to top

Know your insurance

Review Lyft's coveragehere.

Back to top

In-person support (Lyft Hubs)

We're opening Lyft Hubs across the country to offer in-person support for drivers. Your local Hub is a one-stop shop for answers on everything from setting up direct deposit to discovering where you’ll get the most ride requests.

See Hub location and hours here.

Back to top

Moving to or from North Carolina

If you're already a driver in a different state, and you're moving to North Carolina, send us a message with the following info:

The date you're moving

Your new shipping address

North Carolina vehicle inspection*

A clear photo of your vehicle registration**

*Vehicles registered outside of North Carolina will need to submit a vehicle inspection from a licensed location. Find an inspection station near you here.

**If you were already required to upload your vehicle registration when you became a driver, you do not need to send it in again.

If you plan to drive in South Carolina, the state requires your vehicle to be inspected by a certified mechanic licensed in South Carolina. Learn more here.

Moving from North Carolina to a different state? Find your new market here to see what steps you'll need to take.

Back to top

In most regions, the referring driver is eligible for a bonus when they refer another driver to drive with Lyft. The referred applicant is generally eligible for Guaranteed Earnings (not a bonus) unless otherwise specified.

If you apply to drive using another Lyft driver's referral code, read the terms and conditions below, and Lyft's Referral Program Rules. For general questions about driver pay, see Lyft Driver Pay.

Skip to:

Referring driver requirements

Referred applicant requirements

Earnings Guarantees for referred applicants

Additional terms

Referring driver requirements

To be eligible for a referral bonus, referring drivers must:

Be an approved Lyft driver with an approved vehicle when the referred applicant qualifies

Share their driver referral code with the referred applicant

Bonus amounts and ride requirements may change based on the referring driver, the referred applicant, and the region of the referred applicant. Requirements in a city or region may be different for drivers or applicants in the same area.

Referring drivers can view the bonus requirements for applicants they refer in their market through the Lyft Driver app.

Referred applicants may receive a communication from a referring driver regarding bonus requirements. Please note that Lyft can’t control the final content of these communications and can’t be held liable for any inaccuracies that they may contain.

Once a referred applicant has started their application, Lyft will email a confirmation to both the referring driver and referred applicant. The confirmation email will contain relevant bonus amounts, ride requirements, and time limits. Please contact us for details about your application.

Back to top

Referred applicant requirements

To be eligible for an available referral promotion, referred applicants must:

Start a driver applicationin the app or at Drive with Lyft, then agree to the Lyft terms and choose 'Become a Driver.' Bonus amounts and requirements may change until this step is done.

Enter the referring driver’s referral code in the ‘Promo/Referral code’ field on the first step of the application

If you follow a referral link from your referring driver, the code should be automatically entered

If you don't enter a code when starting your application, you won’t be eligible for this referral promotion

Be approved to drive within 30 days of starting an application

Complete the specified number of rides in the required timeframe from being approved to drive. No more than two rides with the same passenger count toward ride requirements.

Please note:

Participation in this promotion is subject to Lyft’s Terms of Service and Lyft’s Referral Program Rules

Driver eligibility and approval is determined at the sole discretion of Lyft and isn't guaranteed

The duration of the application review process may vary

This promotion runs for a limited time only. Terms and bonus amounts (if any) are subject to change

Referral bonus promotions cannot be combined with Earnings Guarantee promos or new driver sign-on promos

The bonus amount (if any) may vary based on the referring driver and the region of the referred applicant. There's no guarantee that all referring drivers or referred applicants in the same region will receive the same bonus amounts or ride requirements

If a referred applicant has an existing application, they’re only eligible for the referral amount, if any, associated with that original application. They aren’t eligible for any other referral amount. This prior referral promotion may have expired, in which case the applicant won’t be eligible for a referral bonus

Applicants who select an Express Drive rental vehicle aren’t eligible for a referral bonus. The referring driver may still earn a one-sided referral bonus if the applicant meets the bonus requirements

We may share information concerning a referred applicant’s eligibility, progress, or qualification for a referral bonus with the referring driver

Drivers cannot earn referral bonuses for referring themselves

Back to top

Earnings Guarantees for referred applicants

If you’re eligible for a guarantee, we'll email you with the amount and details. You'll be able to see your ride requirements and track your progress from the 'Earnings' tab in the Lyft Driver app.

How do Earnings Guarantees work?

Give a certain amount of rides within a certain window of time (specified in emails and your Driver app) in the approved location and you’re guaranteed to make a fixed amount.

If you don’t earn the amount of the Earnings Guarantee from driving, we’ll pay you the difference, so you’re still guaranteed to make that total amount.

Earnings Guarantees are not a bonus.

Note: Each requesting passenger in a Shared ride counts toward your total number of rides for the week

Calculating the guaranteed amount

All eligible earnings are totaled once the requirements are met. Eligible earnings include the total payments for each ride, including per-ride bonuses. Other earnings such as tips, tolls, other Lyft bonuses, airport fees, and the Lyft Platform Fee and Service Fee aren’t included.

Receiving the guarantee

If the total eligible earnings for that pay period equal or exceed the guaranteed amount, congrats! You’ve earned the guaranteed amount.

If the total eligible earnings aren’t equal or more than the guaranteed amount, we'll bonus you the difference. The difference will be listed as a line item in your Weekly Summary and won't be included in any of your daily summaries.

Back to top

Additional terms

Please note that the following terms apply, and are subject to change:

Earnings guarantees are based on your take home ride earnings (not including tips, tolls, other Lyft bonuses or fees)

Eligible drivers cannot also receive a new driver bonus. Only one code can be applied upon applying to drive with Lyft.

This promotion runs for a limited time only and may be suspended or ended at any time at Lyft’s discretion. The amount of the guarantee varies by market and time of application and may be changed at Lyft’s discretion.

No more than two rides given to the same passenger count toward your ride requirements

Back to top

See also:

How to refer drivers

Refer passengers and get rewarded

Passengers cannot request a specific driver or car, but they can request a Lyft XL to be guaranteed a larger vehicle.

Becoming a Lyft XL driver

Lyft XL rides are just like regular rides, but with more passengers and more pay.

If you have a car that fits at least six passengers, then this is the program for you.

Keep in mind that you are only approved to drive one vehicle at a time on the platform. If your bigger car is not the one on your profile, follow these steps to switch your vehicle.

If you have a qualifying vehicle, here's how to receive XL rides:

Open the Lyft Driver app, then tap your profile photo in the top left corner

Tap 'Driver Dashboard'

Tap the 'Vehicles' tab

Tap the arrow on 'Ride preferences'

Select the ride types you want

Note that you'llonly receive ride requests that you're eligible for and that are available in your region

If you have a larger vehicle (with at least seven seat belts, including yours), and haven't been receiving Lyft XL requests, please send us a message by tapping 'Contact Support' below to ensure that you've been opted in.

Pay

Passengers pay a higher rate for Lyft XL rides, so you'll receive that higher rate. Lyft XL rates vary by region, so check the rates for your area on the Cities page.

Lyft XL ride requests

Any passenger can request a Lyft XL ride, regardless of the size of their group. Be ready to fill all of those seats, though! And, as always, you should never drive a group of passengers whose group exceeds the number of seat belts in your car.

In order to keep you busy, we'll still dispatch regular requests to you, but only if there aren't also Lyft XL requests being made.

See also:

How to estimate a Lyft ride's cost

If you’re a driver inCanada, head to Lyft's Certificates of Insurance & Auto Policies for British Columbia and Ontario insurance info.

US drivers: Select your state to see a copy of Lyft's Certificate of Insurance.

Alabama | Alaska | Arkansas | Arizona | California | Colorado | Connecticut | Delaware | Florida | Georgia | Hawaii | Idaho | Illinois | Indiana | Iowa | Kansas | Kentucky | Louisiana | Maine | Maryland | Massachusetts | Michigan | Minnesota | Mississippi | Missouri | Montana | Nebraska | Nevada | New Hampshire | New Jersey | New Mexico | New York (excluding NYC) | North Carolina | North Dakota | Ohio | Oklahoma | Oregon | Pennsylvania | Rhode Island | South Carolina | South Dakota | Tennessee | Texas | Utah | Vermont | Virginia | Washington | Washington,District of Columbia | West Virginia | Wisconsin | Wyoming

See also:

Insurance

Lyft Rewards members can take advantage of Allstate roadside services when you need emergency roadside assistance for your vehicle.

Visit our Lyft Rewards page for more info.

See also:

Reporting an accident, safety incident, or citation

How to report damage caused by passengers

Rental car maintenance and repairs

How Lyft works to keep drivers safe

Plan ahead by scheduling a ride up to 7 days ahead of time.

Skip to:

How to schedule rides

About scheduled rides

How to schedule a ride for a later time

Set your destination

Tap 'Schedule' on the ride mode selection screen

Choose a date and time and tap 'Set pick up time'

Confirm your pickup and drop-off location, then tap 'Schedule.' That's it!

Back to top

About scheduled rides

In some regions, Lyft offers scheduled rides for standard Lyft, XL, Lux, Lux Black, and Lux Black XL ride modes.

Scheduled rides are not available in all regions, and may not be available for all ride modes in a region.

Scheduled rides aren't always available, but when scheduled rides are available, you will see a small 'Schedule' option on the ride mode selection screen.

When you schedule a ride, you must specify a pickup window. You can schedule a ride up to 7 days ahead of time.

You can cancel a scheduled ride at any time, butLyft's normal cancellation fee policy applies if:

You cancel the ride after a driver has been matched,

The driver is on their way to pick you up, and

The driver is scheduled to arrive within the designated pickup window.

Back to top

See also:

How to request a ride

How to create a Lyft account

Although drivers aren't allowed to bring their own furry friends along for the ride when driving (after all, some passengers have allergies or are otherwise uncomfortable with unfamiliar animals), some passengers will ask to bring their pets along with them when requesting a ride. Unless the passenger has a service animal, it's entirely up to the driver whether or not to allow the passenger’s pet in the vehicle.

We advise passengers to call their drivers after their ride request is accepted to confirm that it's OK to bring their pets.

As a driver, if you're comfortable with it, passengers love it when you go the extra mile, so feel free! But if you'd prefer to not have their pet (that is, a non-service animal) in your car for any reason, be friendly and politely ask thepassenger to cancel the ride. If they're charged a fee, they can reach out to us by tapping 'Contact Support' below and we'll take care of it.

See also:

Anti-Discrimination Policies

Safety is a key component of the Lyft experience. As a driver, it's important to follow traffic laws as well as the guidelines below to provide safe, dependable rides on the Lyft platform. Learn more about Lyft's commitment to safety.

Citations and emergency situations

Safety 101

Two-way ratings

Lyft insurance

Vehicle recalls

Driver safety guidelines

Community Safety Education program

Citations and emergency situations

If you experience an emergency or receive a citation, take the appropriate steps to protect yourself and get to a safe place as needed. Then tap ‘Call Me’ below to get connected with our critical response team. We're available 24 hours a day, 7 days a week.

Lyft should not be used as a substitute for emergency transportation. If you experience an emergency situation, dial 911 or your local non-emergency assistance line if appropriate. If you encounter a passenger with an emergency situation, they should contact 911. After that, contact our critical response line so we can take appropriate action.

To make sure your driver rating isn’t affected by an emergency situation, please contact us so we can take appropriate action.

If a passenger causes damage to your vehicle for any reason, contact us so they can be charged a damage fee depending on the extent of the damage.

Safety 101

Watch our Safety 101 video for a quick overview on staying safe, both as a driver and for your passengers.

Back to top

Two-way ratings

After every ride, drivers and passengers rate each other. If you rate a passenger 3 stars or below you'll never be matched again.

Back to top

Insurance

Our coverage will apply as primary to your personal auto insurance when matched with a passenger. If you're carrying a TNC endorsed policy or a commercial policy, our coverage is excess. Get details.

Back to top

Vehicle Recalls

Make sure your car is safe to drive. Check your Vehicle Identification Number (VIN) in the National Highway Traffic Safety Administration (NHTSA) database to see if your make and model has been recalled recently.

Back to top

Driver safety guidelines

Cash tips OK

Only drive using your driver profile

Only use your approved car(s)

Don't bring your friends or family along when you drive

Try using a phone mount

Display your Lyft emblem

Obey all traffic laws

Cash tips OK

Lyft is no longer a strictly cashless platform. Passengers can use cash or use the app to give tips. 100\% of tips go to drivers.

Even though cash tips are OK, if a passenger causes damage to your car, don't ask for or accept cash. Instead, follow our policy for reporting damage so that our team can take care of charging the passenger and getting you compensated.

Only drive using your driver profile

Your profile photo should match what you currently look like so passengers can identify you. Recently shave your head, or dye your hair pink to match our 'stache? Send us a message with a new driver photo attached by tapping 'Contact Support' below.

See tips on taking a new driver photo.

Drive only your approved car(s)

You are only approved to give rides in the vehicle(s) on your profile.

If you're switching your vehicle, make sure the photo on your app matches the new vehicle before giving rides. See instructions for switching your vehicle.

Don't bring your friends or family along when you drive

Lyft passengers expect to get an awesome, background-checked and vetted driver. Please refrain from having your friends join you while driving on the Lyft platform.

Try using a phone mount to help you navigate around the city

We recommend using a phone mount while in driver mode. You can purchase one from a store such as Best Buy, or online from websites like amazon.com or monoprice.com.

Display your Lyft emblem

The pink Lyft emblem is sent in your Welcome Kit and should be displayed in your windshield. Don't have one? Let us know by tapping 'Contact Support' below.

Obey all traffic laws

Focus on your driving, keep your eyes on the road and always be fully aware of your surroundings.

Signal when changing lanes, yield to oncoming traffic, follow speed limits, and don't make illegal turns. Always come to a complete stop at stop signs, follow traffic signals, be courteous to other drivers on the road, and watch out for and yield to pedestrians and cyclists. Basically, drive like you're driving your own child!

Back to top

Community Safety Education program

Lyft is committed to holding each other accountable. To educate our community about what's appropriate behavior in a Lyft ride and prevent misbehavior we've developed a Community Safety Education program in partnership with RAINN, the largest anti-sexual violence organization in the US.

This program empowers drivers to handle challenging passenger situation and create a safe and comfortable ride for everyone.

As of 12/15/2019, all Lyft drivers are required to complete this program in order to access Driver Mode.

Back to top

See also:

Driver Safety

How to report damage caused by passengers

Overview of ride issues

In select cities, the 'Transit' section of the Lyft app's home screen shows public transportation options close to your current location.

We realize many riders use public transportation in addition to Lyft, and our goal is make their commute as seamless as possible.

Skip to:

Availability

How it works

How to use Transit

Routes with multiple buses

Availability

'Transit' is a new feature only available in certain cities at this time. Keep an eye on your email and your app for the latest Lyft updates.

If your friends see 'Transit' in their app but you don’t, that means the feature is slowly rolling out to all passengers in your area. We hope to release this feature to all passengers soon.

Back to top

How it works

Suggested transit lines are based on nearby transit stops.This feature is implemented with many types of public transit, including buses, trains, and ferries.

Transit arrival times are based on the transit vehicle’s real-time location, which is provided by the transit agency. If real-time vehicle location data isn’t available, the app uses scheduled times provided by the transit agency.

Lyft is not responsible for the sale or purchase of transit tickets. Contact your local transportation agency for any questions about payments or public transit experiences.

At this time, Lyft credits or coupons cannot be used to pay for rides on public transportation.

Back to top

How to use Transit

Tap 'Transit' on the home screen for more transit options.

Select the transit line you're interested in to see the stop location and up to three upcoming departure times.

When you select a transit line, a dotted line shows walking instructions to the transit stop. The light solid line shows where the transit is coming from, and the dark solid line shows the direction the transit route is headed.

Back to top

To ensure a smooth airport experience for you and your passengers, make sure to familiarize yourself with the rules below. Tap each link to jump to detailed instructions on each section:

Rules for all airports

Permitted Airports

The following information applies to all airports:

Airport officials will issue administrative citations to drivers who do not follow the rules. You are responsible for paying any tickets you receive for violating airport rules and regulations.

Lyft emblem

Keep your Lyft emblem displayed in your lower right hand (passenger side) of your front windshield at all times while giving Lyft rides.

If you are giving a non-Lyft ride at the airport, make sure to remove your emblem before entering airport property.

If you’ve just been approved to drive, you should receive your Lyft emblem shortly. If you didn't get one or need a new one, place an order in your Dashboard. While waiting for it to arrive, you may print a temporary emblem.

Conduct at the airport

Do not stop or pull over in crosswalks.

Do not park in red zones or taxi/shuttle areas unless otherwise specified in the rules above.

Always follow instructions given by airport personnel.

If you run into any trouble, like a regulatory citation, reach out to our Support team. We're here to help 24/7.

Waybill

Airport authorities may ask you for a waybill, which shows your latest ride. Click here to learn how to access your waybill.

Back to top

Permitted Airports

Drivers on the Lyft platform are responsible for knowing and following all airport regulations in order to avoid receiving administrative citations from the airport. Lyft is available at the following airports in Arizona:

Flagstaff Pulliam Airport | FLG

Grand Canyon National Park Airport | GCN

Lake Havasu City Airport | HII

Page Municipal Airport | PGA

Phoenix Sky Harbor International Airport | PHX

Phoenix-Mesa Gateway Airport | AZA

Tucson International Airport | TUS

Yuma International Airport | YUM

Phoenix Sky Harbor International Airport (PHX)

Watch a detailed breakdown of PHX's rules in this video.

Waiting for requests:

Wait in one of the designated waiting areas pictured above. Only drivers within the designated waiting areas are added to the queue.

The queue is first in-first out.The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.

If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.

Do not litter in any of the staging areas.

Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 5 minutes, you'll be placed at the front of the queue.

Driver cancellations and missed requests do affect your place in line. If you are the one to cancel a request, or if you miss a request, you're placed at the back of the queue.

You can view your place in line in the app. Learn how to view your position in the queue here.

Pickups:

Pick up passengers from one of the Lyft pickup areas in the map above. Look for the Lyft pickup signs.

The Lyft app movesthepassenger's pin to an approved pickup area. If you're having trouble finding each other,make sure you have both gone to the pin's location and are on the correct level of the airport.

Do not pick up passengers at the curbside terminal entrance.

Do not wait or circle back at the airport if the passenger is delayed when picking up. Head to the Staging Lot and wait there.

Short ride bump: If you receive a request for a short ride from the airport after waiting in the queue, you may qualify for a higher queue position after you drop off your passenger. You’ll receive an SMS after dropping off to let you know you have the option to return to the staging area for a preferred spot in the queue. Please note, if you give a ride before returning to the staging area, you may still qualify for a preferred spot in line.

Drop-offs:

Terminal 2: Drop off passengers at the inner curb.

Terminal 3: Drop off passengers at the inner curbs.

Terminal 4: Drop off passengers on level 2.

All other locations: Drop off passengers at their location of choice.

Do not wait at the airport terminal after drop-off. Proceed to one of the Staging Lots instead.

As soon as you've dropped off your passenger, press 'Tap to drop off' in your app and exit airport property.

Back to airport list

Back to top

Phoenix-Mesa Gateway Airport (AZA)

Waiting for requests:

Wait in the designated staging area pictured above. Only drivers within the designated staging area, located on S Sossaman Rd near the intersection with E Ulysses Ave, are added to the queue.

The queue is first in-first out.The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.

If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.

Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 5 minutes, you'll be placed at the front of the queue.

Driver cancellations and missed requests do affect your place in line. If you are the one to cancel a request, or if you miss a request, you're placed at the back of the queue.

You can view your place in line in the app. Learn how to view your position in the queue here.

Pickups:

Pick up passengers from the designated TNC curb outside of the rental car center.

The Lyft app movesthepassenger's pin to an approved pickup area. If you're having trouble finding each other,make sure you have both gone to the pin's location and are on the correct level of the airport.

Do not wait or circle back at the airport if the passenger is delayed when picking up.

Short ride bump: If you receive a request for a short ride from the airport after waiting in the queue, you may qualify for a higher queue position after you drop off your passenger. You'll receive an SMS after dropping off to let you know you have the option to return to the staging area for a preferred spot in the queue. Please note, if you give a ride before returning to the staging area, you may still qualify for a preferred spot in line.

Drop-offs:

Drop off passengers curbside at the terminal entrance.

Do not wait at the airport terminal after drop-off. If you'd like to wait for additional requests, proceed to the staging area.

Back to airport list

Back to top

Tucson International Airport (TUS)

Waiting for requests:

Wait in the designated staging area pictured above. Only drivers within the designated staging area are added to the queue.

The queue is first in-first out.The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.

If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.

Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 5 minutes, you'll be placed at the front of the queue.

Driver cancellations and missed requests do affect your place in line. If you are the one to cancel a request, or if you miss a request, you're placed at the back of the queue.

You can view your place in line in the app. Learn how to view your position in the queue here.

Pickups:

Pick up passengers from the east end of the terminal. Look for the Lyft signs.

The Lyft app movesthepassenger's pin to an approved pickup area. If you're having trouble finding each other,make sure you have both gone to the pin's location and are on the correct level of the airport.

Do not pick up passengers at the curbside terminal entrance.

Do not wait or circle back at the airport if the passenger is delayed when picking up. Head to the staging area and wait there.

Pre-dispatch: While waiting for requests, you may receive an SMS and an in-app note directing you to head toward the terminal. While en route, you should receive a ride request. If you do not, head back to the staging area. As long as you're back within 15 minutes, you'll be placed at the front of the queue. More information on pre-dispatch can be found here.

Short ride bump: If you receive a request for a short ride from the airport after waiting in the queue, you may qualify for a higher queue position after you drop off your passenger. You'll receive an SMS after dropping off to let you know you have the option to return to the staging area for a preferred spot in the queue. Please note, if you give a ride before returning to the staging area, you may still qualify for a preferred spot in line.

Drop-offs:

Drop off passengers at Departures, at your passenger’s carrier of choice.

Do not wait at the airport terminal or after drop-off. Proceed to the staging area if you'd like to wait for additional requests.

When assisting passengers seeking ADA accommodation, drivers should contact a TAA Public Service Officer on duty curbside for direction.

Back to airport list

Back to top

All Other Permitted Airports

The rules below for pickups and drop-offs apply to the following airports:

Flagstaff Pulliam Airport | FLG

Grand Canyon National Park Airport | GCN

Lake Havasu City Airport | HII

Page Municipal Airport | PGA

Yuma International Airport | YUM

Pickups:

Pick up passengers from Arrivals, at your passenger’s carrier of choice.

Do not wait or circle back at the airport if the passenger is delayed when picking up.

Drop-offs:

Drop off passengers curbside at the terminal entrance, at your passenger’s carrier of choice.

Do not wait at the airport terminal after drop-off.

Back to top

The subject of insurance can be complicated, but it’s important you know how and when our policies cover you and your passengers in the event of an incident. The following is an overview of how our insurance policies work.

There are three coverages included in our insurance policies (unless otherwise noted, these coverages are in effect from the time you accept a ride request until the time the ride has ended in the app).

Primary Automobile Liability

Contingent Comprehensive & Collision

Uninsured/Underinsured Motorist (UM/UIM)

Skip to:

View Lyft's certificate of insurance in the app

Coverage when:

Driver mode is off

Driver mode on but no ride accepted

Ride accepted through ride ends

When do these coverages apply?

Express Drive coverage

Where this coverage is available

View Lyft's certificate of insurance in the app

To view the certificate of insurance for each state:

Open your app and go tothe sidebar

Tap 'Vehicle'

Tap thevehicle that you want to see the insurance for

Tap'Lyft insurance'

Back to top

Coverage when driver mode is off

Your personal insurance is your insurance policy.

Back to top

Coverage when driver mode on but no ride accepted

Our primary liability coverage is designed to provide coveragewhen the app is in driver mode before you’ve received a ride requestin the event your personal insurance does not respond. The policy has a $50,000 maximum limit per person, $100,000 maximum limit per accident, and a $25,000 maximum limit for property damage.There is no deductible under this policy.

Note: This policy may be modified to comply with specific city or state insurance requirements.

Back to top

Coverage when ride accepted through ride ends

Our primary liability insurance is designed to act as the primary coveragefrom the time you accept a ride request until the time the ride has ended in the app. There is $1,000,000 of coverage per accident. Note: If you already carry commercial insurance (or personal coverage providing specific coverage for ridesharing), Lyft’s policy will continue to be excess to your insurance coverage.

How does contingent collision coverage work?

Our contingent collision coverage is designed to cover physical damage to your vehicle resulting from an accident as long as you have obtained collision coverage on your personal automobile policy. The contingent collision coverage will apply up to the actual cash value of your vehicle or cost of repair, whichever is less, with a $2,500 deductible. This coverage is designed to step in regardless of whether or not you're at fault.

How does contingent comprehensive coverage work?

Similar to our contingent collision coverage, our contingent comprehensive coverage is designed to cover physical damage to your vehicle resulting from a non-collision event (for example a fire, vandalism, a natural disaster, etc.) as long as you have obtained comprehensive coverage on your personal automobile policy. The contingent comprehensive coverage will apply up to the actual cash value of your vehicle or cost of repair, whichever is less, with a $2,500 deductible. This coverage is designed to step in regardless of whether or not you're at fault.

What does UM/UIM mean and how does this coverage work?

In the event of an accident (once you have accepted a ride or are transporting a passenger) with a driver who is uninsured (UM) or underinsured (UIM) and is ultimately at fault for bodily injury caused to you and/or your passengers, our UM/UIM coverage will apply (coverage limits vary by state). There is no deductible on this coverage.

Back to top

When do these coverages apply?

It depends on the coverage. During the time the Lyft Driver app is on and available to accept a request (also known as “driver mode”), only the primary liability policy is in effect.

All three coverages are in effect beginning when you’ve accepted a passenger ride request and are on your way to pick up the passenger. These coverages continue while you’re giving a ride to a passenger until the time you end the ride in the app.

Back to top

Express Drive coverage

Express Drive renter’s insurance coverage depends on which of the following three periods you're in when an incident occurs:

Personal driving: You’re offline (i.e. not in driver mode)

Waiting for a request: When the app is in driver mode and you have not received a ride request.

Ride in progress: This includes any time from accepting a ride request until the time the ride has ended in the app.

Complete coverage details for our Express Drive program can be found here.

Back to top

Where this coverage is available

These coverages are available in all states in the U.S., except for those rides originating in New York City with a TLC (Taxi and Limousine Commission) driver. Some regions may have specific requirements that modify the described coverage.

We're committed to pushing the insurance industry to innovate quickly and create unique solutions for our drivers. Several personal auto insurers also offer different coverages available for transportation network drivers. Please contact your personal auto insurer for more information.

Review Lyft's Certificates of Insurance, or learn more about GEICO’s rideshare insurance.

Lyft works with various partners, including Latitude, Travelers (Constitution State Services), Progressive (United Financial Casualty Company), State Farm (State Farm Mutual Automobile Insurance Company), and Sedgwick.

Back to top

See also:

Report an accident, safety incident, or citation

How to update insurance

New drivers receive their welcomekit shortly after being approved to drive. The kitincludes the official Lyft emblem and a guide to getting out on the road.

Skip to:

Lyft emblem

Getting Started guide

Lyft emblem

Here's what the Lyft emblem looks like:

How to give a Lyft ride

Most regions require the emblem to be posted in a clear, transparent sleeve on the inside of your windshield. If you're in the driver seat, the emblem should in the bottom-right corner of your windshield.Some regions have different requirements; please check your local city and state requirements to make sure that you are in compliance with local regulations.

We encourage you to rock your emblem because it can help passengers identify your car.

If you haven't received your emblem yet or need a new one, print out a temporary emblem for your windshield. Print the temporary emblem in color, not black and white.

Only drivers that are approved and in good standing on the Lyft platform are authorized to use the Lyft emblem in connection with their use of the Lyft platform, per Lyft’s Terms of Service. If you have been deactivated or have not yet been approved, you are not authorized to use the Lyft emblem or other Lyft trademarks.

Bikes and scooters stickers

We care about keeping our roads safe. Even if it isn’t required in your region, it’s still a great way to remind passengers that we share the road and they should be careful when exiting the vehicle.

Affix two “LOOK FOR bikes & scooters” stickers on both back windows. See example below:

You can print out a temporary ‘WATCH FOR bikes & scooters’ sticker here.

Back to top

Getting Started guide

It's normal to have questions as a new driver. To help with those questions, the welcome kit includes a handy Getting Started guide.

The guide is full of tips on:

Giving rides

Understanding Lyft’s insurance

Maximizing earnings

Being an all-star driver

Tips for maximizing earnings and being an all-star driver can also be found in the 'Tutorials' section of the Driver Dashboard.

Back to top

See also:

This page provides information about vehicle, driver, and document requirements, state regulations, insurance coverage, and city-specific requirements, needed to drive with Lyft in the state of Ohio.

To apply to drive in Ohio, submit an application online or in the Lyft Driver app download it from the App Store (iOS) or the Google Play store. To be approved to drive, applicants must meet these requirements.

Skip to:

What you need to drive with Lyft in Ohio

Vehicle requirements

Driver requirements

Document requirements

Emblem requirements

Ohio driver regulations

Hourly driver mode limits

Zero Tolerance policy

Anti-Discrimination policy

Best practices

Know your insurance

In-person support (Lyft Hubs)

Moving to or from Ohio

What you need to drive with Lyft in Ohio

Drivers are required to maintain current documents. Failing to update a required document before the expiration date results in temporary deactivation.

Use your Lyft Driver app or Driver Dashboard to upload your documents.

Vehicle requirements

2010 or newer: Columbus

2004 or newer: all other areas

4 doors

5-8 seats, including the driver's

Not on the list of ineligible subcompact vehicles

Not a taxi or stretch limousine

Not titled as salvage, non-repairable, rebuilt or any other equivalent classification

See if your car qualifies for Lyft Lux or Lyft Lux Black to earn more on each ride.

In select cities, you can rent a car through Express Drive with standard insurance included.

Back to top

Driver requirements

Valid driver’s license Temporary or out-of-state licenses are also acceptable

Pass a driver screening, which reviews your driving history and criminal background check. Learn more about driver screenings.

Any smartphone that can download and run the Lyft Driver app. See phone software recommendations.

You must be at least 21 to drive in the following areas:

Cleveland

Cincinnati

In all other areas, you must be at least 25.

Back to top

Document requirements

Driver profile photo: Learn how to take the best photo

Vehicle registration

Personal vehicle insurance

Back to top

Emblem requirements

Drivers are required to display the Lyft emblem while in driver mode. The Lyft emblem is Lyft’s official trade dress. It helps passengers and law enforcement identify your vehicle.

The Lyft emblem should be displayed in the lower corner of your windshield on the passenger side every time you enter driver mode. Make sure to remove the emblem when you are not in driver mode.

If you’ve just been approved to drive, you should receive your Lyft emblem shortly. If you didn't get one or need a new one, order one in your Dashboard. While waiting for it to arrive, you may print a temporary emblem.

Back to top

Ohio driver regulations

Be sure to follow these rules when giving rides in Ohio, and keep an eye on your email for important updates from Lyft.

Skip to:

Hourly driver mode limits

Zero Tolerance policy

Anti-Discrimination policy

Best practices

Hourly driver mode limits

In Ohio, Lyft’s standard time limit for driver mode applies.

Back to top

Zero Tolerance policy

We have a strict zero tolerance policy for drivers more info here. If you have any inquiries regarding the zero tolerance policy, reach out to us.

Back to top

Anti-Discrimination policy

We have a strict anti-discrimination policy. Drivers are encouraged to read more here.

Back to top

Best practices

Display all required emblems and placards

Always have your driver’s license and insurance document

Follow all airport rules

Don't accept street hails

Don't accept cash for rides

Don't wait in taxi lines

Back to top

Know your insurance

Review Lyft's coverage here.

Back to top

In-person support (Lyft Hubs)

We're opening Lyft Hubs across the country to offer in-person support for drivers. Your local Hub is a one-stop shop for answers on everything from setting up direct deposit to discovering where you’ll get the most ride requests.

Locate a Hub in your area

Back to top

Moving to or from Ohio

If you're already a driver in a different state, and you're moving to Ohio, send us a message with the following info:

The date you're moving

Your new shipping address

A clear photo of your vehicle registration*

*If you were already required to upload your vehicle registration when you became a driver, you do not need to send it in again.

Moving from Ohio to a different state? Find your new market here to see what steps you'll need to take.

Back to top

To ensure a smooth airport experience for you and your passengers, make sure to familiarize yourself with the rules below. Tap each link to jump to detailed instructions on each section:

Rules for all airports

Permitted Airports

The following information applies to all airports:

Airport officials will issue administrative citations to drivers who do not follow the rules. You are responsible for paying any tickets you receive for violating airport rules and regulations.

Lyft emblem

Keep your Lyft emblem displayed in your lower right hand (passenger side) of your front windshield at all times while giving Lyft rides.

If you are giving a non-Lyft ride at the airport, make sure to remove your emblem before entering airport property.

If you’ve just been approved to drive, you should receive your Lyft emblem shortly. If you didn't get one or need a new one, place an order in your Dashboard. While waiting for it to arrive, you may print a temporary emblem.

Conduct at the airport

Do not stop or pull over in crosswalks.

Do not park in red zones or taxi/shuttle areas unless otherwise specified in the rules above.

Always follow instructions given by airport personnel.

If you run into any trouble, like a regulatory citation, reach out to our Support team. We're here to help 24/7.

Waybill

Airport authorities may ask you for a waybill, which shows your latest ride. Click here to learn how to access your waybill.

Back to top

Permitted Airports

Drivers on the Lyft platform are responsible for knowing and following all airport regulations in order to avoid receiving administrative citations from the airport. Lyft is available at the following airport in South Dakota:

Sioux Falls Regional Airport | FSD

Sioux Falls Regional Airport (FSD)

Waiting for requests:

Wait in the designated staging area.Only drivers within the designated staging area (pictured above) are added to the queue.

The queue is first in-first out.The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.

If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.

Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 5 minutes, you'll be placed at the front of the queue.

Driver cancellations and missed requests do affect your place in line. If you are the one to cancel a request, or if you miss a request, you're placed at the back of the queue.

You can view your place in line in the app. Learn how to view your position in the queue here.

Pickups:

Pickups are on the outer curb in front of the terminal.

The Lyft app movesthepassenger's pin to an approved pickup area. If you're having trouble finding each other,make sure you have both gone to the pin's location and are on the correct level of the airport.

Do not wait or circle back at the airport if the passenger is delayed when picking up. Instead, head to the staging lot and wait there.

Short ride bump: If you receive a request for a short ride from the airport after waiting in the queue, you may qualify for a higher queue position after you drop off your passenger. You'll receive an SMS after dropping off to let you know you have the option to return to the staging area for a preferred spot in the queue. Please note, if you give a ride before returning to the staging area, you may still qualify for a preferred spot in line.

Drop-offs:

Drop off passengers on the upper level at Departures, at the passenger's carrier of choice.

Do not wait at the airport terminal after drop-off. If you'd like to wait for additional requests, proceed to the staging area.

Back to airport list

Back to top

This page provides information about vehicle, driver, and document requirements, state regulations, insurance coverage, and city-specific requirements, needed to drive with Lyft in the state of Washington D.C..

To apply to drive in Washington D.C., submit an application online or in the Lyft Driver app download it from the App Store (iOS) or the Google Play store. To be approved to drive, applicants must meet these requirements.

Skip to:

What you need to drive with Lyft in Washington D.C.

Vehicle requirements

Driver requirements

Document requirements

Emblem requirements

Washington D.C. driver regulations

Hourly driver mode limits

Bicycle and pedestrian safety

Zero-tolerance policy

Best practices

Know your insurance

In-person support (Lyft Hubs)

Moving to or from Washington D.C.

What you need to drive with Lyft in Washington D.C.

Drivers are required to maintain current documents. Failing to update a required document before the expiration date results in temporary deactivation.

Use your Lyft Driver app or Driver Dashboard to upload your documents.

Vehicle requirements

2010 or newer

4 doors

5-8 seats, including the driver's

Not on the list of ineligible subcompact vehicles

Not a taxi or stretch limousine

Not titled as salvage, non-repairable, rebuilt or any other equivalent classification

See if your car qualifies for Lyft Lux or Lyft Lux Black to earn more on each ride.

In select cities, you can rent a car through Express Drive with standard insurance included.

Back to top

Driver requirements

Valid driver’s license Temporary or out-of-state licenses are also acceptable*

21 or older

Pass a driver screening, which reviews your driving history and criminal background check. Learn more about driver screenings.

Any smartphone that can download and run the Lyft Driver app. See phone software recommendations.

Valid driver’s license

Drivers without a Washington D.C., Maryland, or Virginia driver's license will not be dispatched for pickups in DC proper.

*Drivers with Express Drive vehicles must have a valid, non-temporary DC, MD, or VA driver’s license. Temporary licenses will not be accepted.

Active Military members and their families stationed in MD, VA or D.C. can drive with Lyft by obtaining a DFHV non-MSA decal. Apply for your free DFHV non-MSA decal here. If you already have your DFHV decal, visit us at the Hub to get on the road. Bring the following documents with you:

DFHV non-MSA decal

Driver’s license

Vehicle registration

State vehicle inspection issued from DC, VA, or MD

Back to top

Document requirements

Driver profile photo: Learn how to take the best photo

Vehicle registration

Personal vehicle insurance

Virginia, Maryland, or D.C. State Vehicle Inspection

TNO License

Virginia, Maryland, or D.C. State Vehicle Inspection

If your car is registered in Washington D.C., you should already have a safety inspection sticker on your windshield. See examples:

Inspections are valid until the marked expiration date. If no expiration date is marked, Lyft requires a new inspection one year after the inspection date.

Lyft also accepts state inspections from Maryland or from Virginia. For more information on these inspections, learn more:

Virginia

Maryland

Back to top

TNO License

All Maryland drivers must apply for a TNO (Transportation Network Operator) license. You'll be prompted to give consent in the Driver app, and Lyft will apply for a TNO license on your behalf.

Back to top

Emblem requirements

Drivers are required to display the Lyft emblem while in driver mode. The Lyft emblem is Lyft’s official trade dress. It helps passengers and law enforcement identify your vehicle.The Lyft emblem should be displayed in the lower corner of the rear passenger side window. Make sure to remove the emblem when you are not in driver mode.

If you’ve just been approved to drive, you should receive your Lyft emblem shortly. If you didn't get one or need a new one, place an order in your Dashboard. While waiting for it to arrive, you may print a temporary emblem.

Back to top

Washington D.C. driver regulations

Be sure to follow these rules when giving rides in Washington D.C., and keep an eye on your email for important updates from Lyft.

Skip to:

Hourly driver mode limits

Bicycle and pedestrian safety

Zero-tolerance policy

Best practices

Hourly driver mode limits

Virginia regulations require that drivers spend no more than 13 hours in driver mode within a 24-hour period.

Lyft regulations allow drivers to be in driver mode for a maximum of 12 hours a day regardless of regional regulations. See Lyft's mandatory break and time limits for more information.

Back to top

Bicycle and pedestrian safety

It's important to be aware of bicycles and pedestrians when you're on the road. See the video below for tips on bike and pedestrian safety.

Back to top

Zero-tolerance policy

The Department of For-Hire Vehicles (DFHV) requires a zero-tolerance policy for refusal of service based on the pickup or drop-off location of the passenger. Passengers may register a complaint or concern with the DFHV using this form.

Back to top

Best practices

Display all required emblems and placards

Always have your driver’s license and insurance document

Follow all airport rules

Don't accept street hails

Don't accept cash for rides

Don't wait in taxi lines

Back to top

Know your insurance

Review Lyft's coverage here.

Back to top

In-person support (Lyft Hubs)

We're opening Lyft Hubs across the country to offer in-person support for drivers. Your local Hub is a one-stop shop for answers on everything from setting up direct deposit to discovering where you’ll get the most ride requests.

Locate a Hub in your area

Back to top

Moving to or from Washington D.C.

Moving to or From Washington, D.C. as an Existing Lyft Driver

If you're already a driver in a different state, and you're moving to Washington D.C., send us a message with the following info:

The date you're moving

Your new shipping address (must be in Washington D.C., Virginia, or Maryland)

A clear photo of your Washington D.C., Virginia, or Maryland driver's license*

A clear photo of your vehicle insurance*

A clear photo of your vehicle registration* please note: Lyft vehicles in Washington D.C. must be from 2009 or newer.

A clear photo of your Washington D.C., Virginia, or Maryland vehicle inspection*

*If you were already required to upload these documents when you became a driver, you do not need to resubmit them.

Active Military Members

Great! Visit us at the Hub to get on the road. Bring the following documents with you:

DFHV non-MSA decal

Driver’s license

Vehicle registration

State vehicle inspection issued from DC, VA or MD

Moving from Washington D.C. to a different state? Find your new market here to see what steps you’ll need to take.

Back to top

This page provides information about vehicle, driver, and document requirements, state regulations, insurance coverage, and city-specific requirements, needed to drive with Lyft in the state of Texas.

To apply to drive in Texas, submit an application online or in the Lyft Driver app download it from the App Store (iOS) or the Google Play store. To be approved to drive, applicants must meet these requirements.

Skip to:

What you need to drive with Lyft in Texas

Vehicle requirements

Driver requirements

Document requirements

Emblem requirements

Texas driver regulations

Hourly driver mode limits

Phone use while driving

Wheelchair accessible vehicles

Best practices

Know your insurance

In-person support (Lyft Hubs)

Moving to or from Texas

What you need to drive with Lyft in Texas

Drivers are required to maintain current documents. Failing to update a required document before the expiration date results in temporary deactivation.

Use your Lyft Driver app or Driver Dashboard to upload your documents.

Vehicle requirements

2010 or newer

Austin

Houston

Dallas Fort Worth

San Antonio

2006 or newer

All other cities

4 doors

5-8 seats, including the driver's

Not on the list of ineligible subcompact vehicles

Not a taxi or stretch limousine

Not titled as salvage, non-repairable, rebuilt or any other equivalent classification

See if your car qualifies for Lyft Lux or Lyft Lux Black to earn more on each ride.

In select cities, you can rent a car through Express Drive with standard insurance included.

Back to top

Driver requirements

Valid driver’s license Temporary or out-of-state licenses are also acceptable

Pass a driver screening, which reviews your driving history and criminal background check. Learn more about driver screenings.

Any smartphone that can download and run the Lyft Driver app. See phone software recommendations.

You must be at least 21 to drive in the following areas:

Beaumont

College Station

Lubbock

El Paso

San Angelo

In all other areas, you must be at least 25.

Back to top

Document requirements

Driver profile photo: Learn how to take the best photo

Texas vehicle registration sticker ( see example )

Personal vehicle insurance

Back to top

Emblem requirements

Drivers are required to display the Lyft emblem while in driver mode. The Lyft emblem is Lyft’s official trade dress. It helps passengers and law enforcement identify your vehicle.

The Lyft emblem should be displayed in the lower corner of your windshield on the passenger side every time you enter driver mode. Make sure to remove the emblem when you are not in driver mode.

If you’ve just been approved to drive, you should receive your Lyft emblem shortly. If you didn't get one or need a new one, order one in your Dashboard. While waiting for it to arrive, you may print a temporary emblem.

Back to top

Texas driver regulations

Be sure to follow these rules when giving rides in Texas, and keep an eye on your email for important updates from Lyft.

Skip to:

Hourly driver mode limits

Phone use while driving

Wheelchair accessible vehicles

Best practices

Hourly driver mode limits

In Texas, Lyft’s standard time limit for driver mode applies.

Back to top

Phone use while driving

Under Texas law, texting while driving is now a misdemeanor.

This law does NOT prohibit you from using your phone as a Lyft driver.

The law includes an exception that allows Lyft or other TNC drivers to use their phones for work, so long as they are permanently or temporarily mounted on their vehicles.

Under the law, all drivers may still use their phones to navigate, to report illegal activity, or in an emergency.

Lyft drivers should ensure that their phones are mounted while driving on the platform.

Back to top

Wheelchair accessible vehicles

To see city-specific resources for wheelchair accessible vehicles, click here.

Back to top

Best practices

Display all required emblems and placards

Always have your driver’s license and insurance document

Follow all airport rules

Don't accept street hails

Don't accept cash for rides

Don't wait in taxi lines

Back to top

Know your insurance

Review Lyft's coverage here.

Back to top

In-person support (Lyft Hubs)

We're opening Lyft Hubs across the country to offer in-person support for drivers. Your local Hub is a one-stop shop for answers on everything from setting up direct deposit to discovering where you’ll get the most ride requests.

Locate a Hub in your area

Back to top

Moving to or from Texas

If you're already a driver in a different state, and you're moving to Texas, send us a message with the following info:

The date you're moving

Your new shipping address

A clear photo of your Texas vehicle registration sticker (sample image below)

Moving from Texas to a different state? Find your new market here to see what steps you’ll need to take.

Back to top