MAC Cosmetics Employee Reviews
Out of 301 MAC Cosmetics employee reviews, 76% were positive. The remaining 24% were constructive reviews with the goal of helping MAC Cosmetics improve their work culture. The Sales team, with 63% positive reviews, reports the best experience at MAC Cosmetics compared to all other departments at the company.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
My direct manager is very good to me. Flexible and encouraging.
they make this experience one of the best experiences, everyday is an experience that I am lucky to experience.
Team work is the key
Being supportive all the time and kindness
On top of what they can be, can reach out for support mostly anytime
What does the leadership team need to get better at?
they are just disgusting bruh
Better communication with employee and upper management
Understand employees are people and want to work hard but not pushed to burnout levels
Review from Sales Dept
Understanding that people are not robots. Stop taking talented people for granted. Stop expecting people's life to revolve around a job in retail.
Upper management gives very little help and support in growth opportunities, rarely visits counters, and is vast majority outside hires, so someone who's never worked the retail counter and admit they"don't do makeup so they don't know what to help with". Clueless to inner workings that turn cogs.
What is the best part about your compensation package?
Sick time is good if you are full time, if they allow you to use it
I'm very save my money.
The 401(k) packages are great Most other companies offer the same thing
The medical benefits and 401k
Review from Sales Dept
Employee discount which is really high
Why do you feel undervalued and what would make you feel better about your compensation?
Pay is no longer competitive. With inflation pay is now redundant and you can even afford to live on the base pay anymore
Mac in the beginning was something beautiful, it was a family. Dedicated people made the brand what it WAS. In the end they threw those people out on the curb.
Because as a manager every month there comes a extra task for me to do.. work load getting bigger but no extra money
Review from Sales Dept
My pay is horrible. Ive worked here over 10 years and still dont have a promotion. I make the same amount of money i made 4 years ago.
I would appreciate more pay for the extra tasks and work load we have to do and I would expect better response time from higher ups
What are some of the best things about your team?
Everyone seeks to work together and we try to help each other out. This isnt everywhere but a good chunk of the people im working with are helpful.
Coworkers pull together to help others and have great knowledge of products. Always strive to provide the best customer service and care for all people who walk in the foor
We are experienced and fair with each other
We feed off of each others creativity
They are awesome artist to learn from, awesome journies to learn from. Just fun
Review from Sales Dept
What do your coworkers need to improve and how could you work together better?
there was a rivalry and envy, no teamwork
Review from Sales Dept
Passion, better work ethics, and opportunity for promotion. People don’t want to work hard
Review from Sales Dept
Less competition
Review from Sales Dept
What is most positive about the culture and environment at your company?
The team pulls together to help one another. Lots of training on new products with MyMacX which helps to sell items. MAC offers gratis so emoloyees can try new products and give feedback
I understand customer movement Place
The feeling we give to our customers.
Being with my coworkers is definitely the most positive aspect
Good relationship with bosses, coworkers, and clients
What needs to change to make the company culture better?
SUPPORT RETAIL STAFF. Ask what they need, then actively work to deliver it in a timely fashion. No one knows better what you need to make a retailer work than the people selling the products.
MAC is owned by ELC, and as such is unfortunately subject to the elc garbage bin. Honestly would love to see them be bought out by a different brand (Coty etc)
Listening to the needs of the artist
Everything. The execs, the field team, and the way people are shown their hard work is appreciated.
Review from Sales Dept
A positive, inspiring Vision for the brand and supportive both frenetic work environment
What did you like most about the interview process?
I was an internal higher for this last spot so my work experience within the company was valued even thiugh u was new to the role itself. The recruiter was awesome and I felt like he was always on my side. He even gabe me some tips.
It is very conversation style. Easy to do
Clear instructions were given on what the interview would entail
The makeup audition was a good requirement
Easy simple question and answer interview
What would you improve about your company's interview process?
Just kindness. I think interviews should be 1on1 without extra people with titles commenting on every little thing because I hire people based off of their personality and drive and by the time they get to my store they're anxious and scared.
What makes you most happy at work?
Being able to contribute, working on projects and getting a good amount of vacation time and summer Friday's.
Building strong customer relationships is great
Helping clients find products that will elevate their confidence and/or giving them confidence, trying products to better understand how to recommend to others. Completing makeup services and showing clients their inner beauty
Sales the customers products again
Talking to customers about the new products
What's going wrong and how can it be improved?
Management is disorganized and erratic. Multiple changes in the last few years, no clear direction
Working with team and education of employees is absolutely essential.
Review from Sales Dept
No future in the company. No opportunity for growth.
Review from Sales Dept
What would you most like to see improved at your company?
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