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CEO: Andy Stephens

MakeMusic FAQs

MakeMusic's Frequently Asked Questions page is a central hub where its customers can always go to with their most common questions. These are the 209 most popular questions MakeMusic receives.

Frequently Asked Questions About MakeMusic

User Manuals: PrintMusic 2014 - PrintMusic 2009

PrintMusic 2014 (including PrintMusic 2014.5 for Mac)
Click here to access the PrintMusic 2014 user manual for Windows
Click here to access the PrintMusic 2014 user manual for Mac
PrintMusic 2011
Click here to access the PrintMusic 2011 user manual for Windows
Click here to access the PrintMusic 2011 user manual for Mac
PrintMusic 2010
Click here to access the PrintMusic 2010 user manual for Windows
Click here to access the PrintMusic 2010 user manual for Mac
PrintMusic 2009
Click here to access the PrintMusic 2009 user manual for Windows
Click here to access the PrintMusic 2009 user manual for Mac
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User Manuals: SongWriter 2012 - SongWriter 2010

SongWriter 2012
Click here to access the SongWriter 2012 user manual for Windows
Click here to access the SongWriter 2012 user manual for Mac
SongWriter 2010
Click here to access the SongWriter 2010 user manual for Windows
Click here to access the SongWriter 2010 user manual for Mac
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User Manuals: NotePad 2012 - NotePad 2009

NotePad 2012
Click here to access the NotePad2012 user manual for Windows
Click here to access the NotePad2012 user manual for Mac
NotePad 2011
Click here to access the NotePad 2011 user manual for Windows
Click here to access the NotePad 2011 user manual for Mac
NotePad 2010
Click here to access the NotePad 2010 user manual for Windows
Click here to access the NotePad 2010 user manual for Mac
NotePad 2009
Click here to access the NotePad 2009 user manual for Windows
Click here to access the NotePad 2009 user manual for Mac
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User Manual for Garritan Personal Orchestra 5

Click here to access the user manual for Garritan Personal Orchestra 5
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Finale's playback controls, palettes, and setup wizard do not display properly

This article applies only to Finale for Windows.
Starting with Finale (Version 25), the upper limit of DPI scaling that Finale can handle is 200%. For earlier versions of Finale, please see this article: Small icons, palettes and text (Windows).
If your display's DPI scaling surpasses 200% (common in high resolution capable monitors), Finale's palettes and setup wizard may not function properly.
Customer Success
In addition to the screenshots of above, you may find that the functionalities of the playback controls have shifted. For example, the play button stops playback, the pause button starts playback, and so on.
You can alter your DPI scaling factor to adhere to the maximum supported value, 200%, to return Finale's normal behavior.
Changing the settings below can impact other programs, and should only be changed for use with Finale.
Windows 8
Change your DPI settings
Close any open programs.
Hold down your Windows key and press the letter R to open the Run dialog box.
Type "control panel" (without quotation marks) and press Enter.
Click the drop-down menu for View By and choose Small icons.
Click Display.
Click the checkbox for Let me choose one scaling level for all my displays, and click on Custom sizing options.
Click the drop-down menu to select a DPI scaling size of 200%, and click OK.
Click on Apply.
If prompted, click on Sign out now to apply.
Sign into your account.
You may have to adjust your screen resolution to a lower setting if Finale's tool icons are now too small:
Open the Control Panel (icons view), and click on the Display icon.
Click on Change display settings.
Click the drop-down for Resolution and lower the resolution of your display.These settings may need to be repeated if you have multiple monitors.
Click OK and then click Keep changes.
Open Finale and test the application.
In the event that changing both your display resolution and your DPI settings does not produce the desired results, please contact Customer Success.
Windows 10
Change your DPI settings.
Close any open programs.
Open the Start Menu > click on Settings.
Click on System > selectDisplay.
Click on Custom Scalingand set the DPI scaling size of 200%.
Click on Apply.
If prompted, click on Sign out now to apply.
Sign into your account, then open Finale and test the application.
You may have to adjust your screen resolution to a lower setting if Finale's tool icons are now too small:
Open the Control Panel (icons view), and click on the Display icon.
Click on Change display settings.
Click the drop-down for Resolution and lower the resolution of your display. These settings may need to be repeated if you have multiple monitors.
Click OKand then click Keep changes.
Open Finale and test the application.
In the event that changing both your display resolution and your DPI settings does not produce the desired results, please contact .
If you would like to keep an eye on this issue and be updated when more information is available, click the Follow button at the bottom of this article.
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Uninstalling Garritan libraries

This article contains instructions for removing Garritan libraries from your computer. This article does not contain steps for uninstalling the Garritan instruments that come with Finale. To start, please choose your operating system below, then the library you would like to uninstall.
Choose your operating system
Windows Mac
Which library do you need to uninstall?
CFX Concert Grand CFX Lite Personal Orchestra 5 Instant Orchestra Jazz & Big Band Concert & Marching Band World Instruments Classic Pipe Organs Harps Personal Orchestra 4
Which library do you need to uninstall?
CFX Concert Grand CFX Lite Personal Orchestra 5 Instant Orchestra Jazz & Big Band Concert & Marching Band World Instruments Classic Pipe Organs Harps Personal Orchestra 4
Uninstalling CFX Concert Grand from your Windows computer
To remove CFX Concert Grand from your computer, please first close any applications that you have open (except this web browser) then follow the steps below to remove the library's components.
Note: Do not remove CFX Concert Grand from your computer unless you have the USB drive with the installers provided by MakeMusic. This will be the only way to reinstall the software if you wish to do so, and replacement drives do have an extra cost.
Hold down the WINDOWS key on your computer keyboard and press the letter R at the same time to open the Run dialog box.
Type in:
appwiz.cpl
Click OK; the Programs and Features window appears.
Locate Garritan CFX Concert Grand [your version number] in the list; right-click it and choose Uninstall.
You will receive a message saying the uninstall is complete, click OK to close it.
Reopen the Run dialog box (WINDOWS+R).
Type in:
C:\Program Files\Garritan
Locate the CFX Concert Grand folder and delete it (right-click the folder > Delete).
Open the Run dialog box again.
Type in:
%appdata%\Garritan
Locate the CFX Concert Grand folder and delete it.
Empty the Recycle Bin.
Restart your computer.
If you run into any problems completing these steps, please feel free to contact Customer Success for further assistance.
Contact Customer Success
Uninstalling CFX Lite from your Windows computer
To remove CFX Lite from your computer, please first close any applications that you have open (except this web browser) then follow the steps below to remove the library's components.
Hold down the WINDOWS key on your computer keyboard and press the letter R at the same time to open the Run dialog box.
Type in:
appwiz.cpl
Click OK; the Programs and Features window appears.
Locate Garritan CFX Lite [your version number] in the list; right-click it and choose Uninstall.
You will receive a message saying the uninstall is complete, click OK to close it.
Reopen the Run dialog box (WINDOWS+R).
Type in:
C:\Program Files\Garritan
Locate the CFX Lite folder and delete it (right-click the folder > Delete).
Open the Run dialog box again.
Type in:
%appdata%\Garritan
Locate the CFX Lite folder and delete it.
Empty the Recycle Bin.
Restart your computer.
If you run into any problems completing these steps, please feel free to contact Customer Success for further assistance.
Contact Customer Success
Uninstalling Personal Orchestra 5 from your Windows computer
To remove Personal Orchestra 5 from your computer, please first close any applications that you have open (except this web browser) then follow the steps below to remove the library's components.
Hold down the WINDOWS key on your computer keyboard and press the letter R at the same time to open the Run dialog box.
Type in:
appwiz.cpl
Click OK; the Programs and Features window appears.
Locate Garritan Personal Orchestra 5 in the list; right-click it and choose Uninstall.
You will receive a message saying the uninstall is complete, click OK to close it.
Reopen the Run dialog box (WINDOWS+R).
Type in:
C:\Program Files\Garritan
Locate the Personal Orchestra 5 folder and delete it (right-click the folder > Delete).
Open the Run dialog box again.
Type in:
%appdata%\Garritan
Locate the Personal Orchestra 5 folder and delete it.
Empty the Recycle Bin.
Restart your computer.
If you run into any problems completing these steps, please feel free to contact Customer Success for further assistance.
Contact Customer Success
Uninstalling Instant Orchestra from your Windows computer
To remove Instant Orchestra from your computer, please first close any applications that you have open (except this web browser) then follow the steps below to remove the library's components.
Hold down the WINDOWS key on your computer keyboard and press the letter R at the same time to open the Run dialog box.
Type in:
C:\Program Files\Garritan\Instant Orchestra
Locate the file called unins000.exe (that's the uninstaller); double-click it to run it.
You will receive a message saying the uninstall is complete, click OK to close it.
Reopen the Run dialog box (WINDOWS+R).
Type in:
C:\Program Files\Garritan
Locate the Instant Orchestra folder and delete it (right-click the folder > Delete).
Open the Run dialog box again.
Type in:
%appdata%\Garritan
Locate the Instant Orchestra folder and delete it.
Empty the Recycle Bin.
Restart your computer.
If you run into any problems completing these steps, please feel free to contact Customer Success for further assistance.
Contact Customer Success
Uninstalling Jazz & Big Band 3 from your Windows computer
To remove Jazz & Big Band 3 from your computer, please first close any applications that you have open (except this web browser) then follow the steps below to remove the library's components.
Hold down the WINDOWS key on your computer keyboard and press the letter R at the same time to open the Run dialog box.
Type in:
appwiz.cpl
Click OK; the Programs and Features window appears.
Locate Garritan Jazz and Big Band 3 [your sub-version number] in the list; right-click it and choose Uninstall.
You will receive a message saying the uninstall is complete, click OK to close it.
Reopen the Run dialog box (WINDOWS+R).
Type in:
C:\Program Files\Garritan
Locate the Jazz and Big Band 3 folder and delete it (right-click the folder > Delete).
Open the Run dialog box again.
Type in:
%appdata%\Garritan
Locate the Jazz and Big Band 3 folder and delete it.
Empty the Recycle Bin.
Restart your computer.
If you run into any problems completing these steps, please feel free to contact Customer Success for further assistance.
Contact Customer Success
Uninstalling Concert & Marching Band 2 from your Windows computer
To remove Concert & Marching Band 2 from your computer, please first close any applications that you have open (except this web browser) then follow the steps below to remove the library's components.
Hold down the WINDOWS key on your computer keyboard and press the letter R at the same time to open the Run dialog box.
Type in:
appwiz.cpl
Click OK; the Programs and Features window appears.
Locate Garritan Concert and Marching Band 2.0 in the list; right-click it and choose Uninstall.
You will receive a message saying the uninstall is complete, click OK to close it.
Reopen the Run dialog box (WINDOWS+R).
Type in:
%appdata%\Garritan
Locate the Concert and Marching Band 2 folder and delete it (right-click the folder and choose Delete).
Empty the Recycle Bin.
Restart your computer.
If you run into any problems completing these steps, please feel free to contact Customer Success for further assistance.
Contact Customer Success
Uninstalling World Instruments from your Windows computer
To remove World Instruments from your computer, please first close any applications that you have open (except this web browser) then follow the steps below to remove the library's components.
Hold down the WINDOWS key on your computer keyboard and press the letter R at the same time to open the Run dialog box.
Type in:
appwiz.cpl
Click OK; the Programs and Features window appears.
Locate Garritan World Instruments 0.003 in the list; right-click it and choose Uninstall.
You will receive a message saying the uninstall is complete, click OK to close it.
Reopen the Run dialog box (WINDOWS+R).
Type in:
%appdata%\Garritan
Locate the World Instruments folder and delete it (right-click the folder and choose Delete).
Empty the Recycle Bin.
Restart your computer.
If you run into any problems completing these steps, please feel free to contact Customer Success for further assistance.
Contact Customer Success
Uninstalling Classic Pipe Organs from your Windows computer
To remove Classic Pipe Organs from your computer, please first close any applications that you have open (except this web browser) then follow the steps below to remove the library's components.
Hold down the WINDOWS key on your computer keyboard and press the letter R at the same time to open the Run dialog box.
Type in:
C:\Program Files\Garritan\Classic Pipe Organs
Locate the file called unins000.exe (that's the uninstaller); double-click it to run it.
You will receive a message saying the uninstall is complete, click OK to close it.
Reopen the Run dialog box (WINDOWS+R).
Type in:
C:\Program Files\Garritan
Locate the Classic Pipe Organs folder and delete it (right-click the folder > Delete).
Open the Run dialog box again.
Type in:
%appdata%\Garritan
Locate the Classic Pipe Organs folder and delete it.
Empty the Recycle Bin.
Restart your computer.
If you run into any problems completing these steps, please feel free to contact Customer Success for further assistance.
Contact Customer Success
Uninstalling Harps from your Windows computer
To remove Harps from your computer, please first close any applications that you have open (except this web browser) then follow the steps below to remove the library's components.
Hold down the WINDOWS key on your computer keyboard and press the letter R at the same time to open the Run dialog box.
Type in:
C:\Program Files\Garritan\Harps
Locate the file called unins000.exe (that's the uninstaller); double-click it to run it.
You will receive a message saying the uninstall is complete, click OK to close it.
Reopen the Run dialog box (WINDOWS+R).
Type in:
C:\Program Files\Garritan
Locate the Harps folder and delete it (right-click the folder > Delete).
Open the Run dialog box again.
Type in:
%appdata%\Garritan
Locate the Harps folder and delete it.
Empty the Recycle Bin.
Restart your computer.
If you run into any problems completing these steps, please feel free to contact Customer Success for further assistance.
Contact Customer Success
Uninstalling Personal Orchestra 4 from your Windows computer
To remove Personal Orchestra 4 from your computer, please first close any applications that you have open (except this web browser) then follow the steps below to remove the library's components.
Hold down the WINDOWS key on your computer keyboard and press the letter R at the same time to open the Run dialog box.
Type in:
C:\Program Files\Garritan\Personal Orchestra 4
Locate the file called unins000.exe (that's the uninstaller); double-click it to run it.
You will receive a message saying the uninstall is complete, click OK to close it.
Reopen the Run dialog box (WINDOWS+R).
Type in:
%appdata%\Garritan
Locate the Personal Orchestra 4 folder and delete it.
Empty the Recycle Bin.
Restart your computer.
If you run into any problems completing these steps, please feel free to contact Customer Success for further assistance.
Contact Customer Success
Uninstalling CFX Concert Grand from your Mac
To remove CFX Concert Grand, please first close any applications that you have open (except this web browser) then follow the steps below to remove the library's components.
Note: Do not remove CFX Concert Grand from your computer unless you have the USB drive with the installers provided by MakeMusic. This will be the only way to reinstall the software if you wish to do so, and replacement drives do have an extra cost.
Click your desktop background to activate Finder.
Use the keyboard shortcut SHIFT+COMMAND+G to open the Go To Folder dialog box. (You can also use the menu items Go > Go To Folder).
Type in:
/Library/Application Support/Garritan
Click Go.
Move the CFX Concert Grand folder from the window that appears to the Trash.
Use SHIFT+COMMAND+G to open the Go To Folder dialog box.
Type in:
~/Library/Application Support/Garritan
Please be sure that the tilde symbol (~) is included in the beginning of the directory and then click Go.
Move the CFX Concert Grand folder from this folder window to the Trash.
Use SHIFT+COMMAND+G to open the Go To Folder dialog box again.
Type in:
/Users/Shared
Click Go.
Locate the CFX_Samples folder in the window that appears and move it to the Trash.
Open the Go To Folder dialog box again.
Type in:
/Library/Preferences
Click Go.
Move the com.Garritan.CFX Concert Grand.plist file to the Trash.
Open the Go To Folder dialog box again.
Type in:
~/Library/Preferences
Make sure the tilde symbol (~) is included at the beginning of the directory and click Go.
Move the com.Garritan.CFX Concert GrandSA.plist file to the Trash.
Last but not least, use SHIFT+COMMAND+A to open the Applications folder.
Move the CFX Concert Grand application to the Trash. Move any dock icons for CFX Concert Grand to the Trash as well.
Empty the Trash.
Restart your computer.
If you run into any problems completing these steps, please feel free to contact Customer Success for further assistance.
Contact Customer Success
Uninstalling CFX Lite from your Mac
To remove CFX Lite, please first close any applications that you have open (except this web browser) then follow the steps below to remove the library's components.
Click your desktop background to activate Finder.
Use the keyboard shortcut SHIFT+COMMAND+G to open the Go To Folder dialog box. (You can also use the menu items Go > Go To Folder).
Type in:
/Library/Application Support/Garritan
Click Go.
Move the CFX Lite folder from the window that appears to the Trash.
Use SHIFT+COMMAND+G to open the Go To Folder dialog box.
Type in:
~/Library/Application Support/Garritan
Please be sure that the tilde symbol (~) is included in the beginning of the directory and then click Go.
Move the CFX Lite folder from this folder window to the Trash.
Use SHIFT+COMMAND+G to open the Go To Folder dialog box again.
Type in:
/Users/Shared
Click Go.
Locate the CFXLite_Samples folder in the window that appears and move it to the Trash.
Open the Go To Folder dialog box again.
Type in:
/Library/Preferences
Click Go.
Move the com.Garritan.CFX Lite.plist file to the Trash.
Open the Go To Folder dialog box again.
Type in:
~/Library/Preferences
Make sure the tilde symbol (~) is included at the beginning of the directory and click Go.
Move the com.Garritan.CFX Lite.plist and com.Garritan.CFX LiteSA.plist files to the Trash.
Last but not least, use SHIFT+COMMAND+A to open the Applications folder.
Move the CFX Lite application to the Trash. Move any dock icons for CFX Lite to the Trash as well.
Empty the Trash.
Restart your computer.
If you run into any problems completing these steps, please feel free to contact Customer Success for further assistance.
Contact Customer Success
Uninstalling Personal Orchestra 5 from your Mac
To remove Personal Orchestra 5 from your Mac, please first close any applications that you have open (except this web browser) then follow the steps below to remove the library's components.
Click your desktop background to activate Finder.
Use the keyboard shortcut SHIFT+COMMAND+G to open the Go To Folder dialog box. (You can also use the menu items Go > Go To Folder).
Type in:
/Library/Application Support/Garritan
Click Go.
Move the Garritan Personal Orchestra 5 folder from the window that appears to the Trash.
Use SHIFT+COMMAND+G to open the Go To Folder dialog box.
Type in:
~/Library/Application Support/Garritan
Please be sure that the tilde symbol (~) is included in the beginning of the directory and then click Go.
Move the Personal Orchestra 5 folder from this folder window to the Trash.
Use SHIFT+COMMAND+G to open the Go To Folder dialog box again.
Type in:
/Users/Shared
Click Go.
Locate the GPO5_Samples folder in the window that appears and move it to the Trash.
Open the Go To Folder dialog box again.
Type in:
/Library/Preferences
Click Go.
Move the com.Garritan.Personal Orchestra 5.plist file to the Trash.
Open the Go To Folder dialog box again.
Type in:
~/Library/Preferences
Make sure the tilde symbol (~) is included at the beginning of the directory and click Go.
Move the com.Garritan.Personal Orchestra 5.plist file to the Trash.
Empty the Trash.
Restart your computer.
If you run into any problems completing these steps, please feel free to contact Customer Success for further assistance.
Contact Customer Success
Uninstalling Instant Orchestra from your Mac
To remove Instant Orchestra from your Mac, please first close any applications that you have open (except this web browser) then follow the steps below to remove the library's components.
Click your desktop background to activate Finder.
Use the keyboard shortcut SHIFT+COMMAND+A or choose the menu item Go > Applications to open the Applications folder.
Locate the Garritan Instant Orchestra folder and move it to the Trash.
Use the keyboard shortcut SHIFT+COMMAND+G (or Go > Go To Folder) to open the Go To Folder dialog box.
Type in:
~/Library/Application Support/Garritan
Make sure that the tilde symbol (~) is located at the beginning of the directory and click Go.
Locate the Instant Orchestra folder and move it to the Trash.
Open the Go To Folder dialog box again (SHIFT+COMMAND+G).
Type in:
/Library/Preferences
Click Go.
Locate the com.Garritan.Instant Orchestra.plist file and move it to the Trash.
Open the Go To Folder dialog box again (SHIFT+COMMAND+G).
Type in:
~/Library/Preferences
Make sure that the tilde symbol (~) is included at the beginning of the directory and click Go.
Locate the com.Garritan.Instant Orchestra.plist file and move it to the Trash.
Empty the Trash.
Restart your computer.
If you run into any problems completing these steps, please feel free to contact Customer Success for further assistance.
Contact Customer Success
Uninstalling Jazz & Big Band from your Mac
To remove Jazz & Big Band from your Mac, please first close any applications that you have open (except this web browser) then follow the steps below to remove the library's components.
Click your desktop background to activate Finder.
Use the keyboard shortcut SHIFT+COMMAND+A or choose the menu item Go > Applications to open the Applications folder.
Locate the Garritan Jazz and Big Band 3 folder and move it to the Trash.
Use the keyboard shortcut SHIFT+COMMAND+G (or Go > Go To Folder) to open the Go To Folder dialog box.
Type in:
~/Library/Application Support/Garritan
Make sure that the tilde symbol (~) is located at the beginning of the directory and click Go.
Locate the Jazz and Big Band 3 folder and move it to the Trash.
Open the Go To Folder dialog box again (SHIFT+COMMAND+G).
Type in:
/Library/Preferences
Click Go.
Locate the com.Garritan.Jazz and Big Band 3.plist file and move it to the Trash.
Open the Go To Folder dialog box again (SHIFT+COMMAND+G).
Type in:
~/Library/Preferences
Make sure that the tilde symbol (~) is included at the beginning of the directory and click Go.
Locate the com.Garritan.Jazz and Big Band 3.plist file and move it to the Trash.
Empty the Trash.
Restart your computer.
If you run into any problems completing these steps, please feel free to contact Customer Success for further assistance.
Contact Customer Success
Uninstalling Concert & Marching Band from your Mac
To remove Concert & Marching Band from your Mac, please first close any applications that you have open (except this web browser) then follow the steps below to remove the library's components.
Click your desktop background to activate Finder.
Use the keyboard shortcut SHIFT+COMMAND+A or choose the menu item Go > Applications to open the Applications folder.
Locate the Garritan Concert and Marching Band 2 folder and move it to the Trash.
Use the keyboard shortcut SHIFT+COMMAND+G (or Go > Go To Folder) to open the Go To Folder dialog box.
Type in:
~/Library/Application Support/Garritan
Make sure that the tilde symbol (~) is located at the beginning of the directory and click Go.
Locate the Concert and Marching Band 2 folder and move it to the Trash.
Open the Go To Folder dialog box again (SHIFT+COMMAND+G).
Type in:
/Library/Preferences
Click Go.
Locate the com.Garritan.Concert and Marching Band 2.plist file and move it to the Trash.
Open the Go To Folder dialog box again (SHIFT+COMMAND+G).
Type in:
~/Library/Preferences
Make sure that the tilde symbol (~) is included at the beginning of the directory and click Go.
Locate the com.Garritan.Concert and Marching Band 2.plist file and move it to the Trash.
Empty the Trash.
Restart your computer.
If you run into any problems completing these steps, please feel free to contact Customer Success for further assistance.
Contact Customer Success
Uninstalling World Instruments from your Mac
To remove World Instruments from your Mac, please first close any applications that you have open (except this web browser) then follow the steps below to remove the library's components.
Click your desktop background to activate Finder.
Use the keyboard shortcut SHIFT+COMMAND+A or choose the menu item Go > Applications to open the Applications folder.
Locate the Garritan World Instruments folder and move it to the Trash.
Use the keyboard shortcut SHIFT+COMMAND+G (or Go > Go To Folder) to open the Go To Folder dialog box.
Type in:
~/Library/Application Support/Garritan
Make sure that the tilde symbol (~) is located at the beginning of the directory and click Go.
Locate the World Instruments folder and move it to the Trash.
Open the Go To Folder dialog box again (SHIFT+COMMAND+G).
Type in:
/Library/Preferences
Click Go.
Locate the com.Garritan.World Instruments.plist file and move it to the Trash.
Open the Go To Folder dialog box again (SHIFT+COMMAND+G).
Type in:
~/Library/Preferences
Make sure that the tilde symbol (~) is included at the beginning of the directory and click Go.
Locate the com.Garritan.World Instruments.plist file and move it to the Trash.
Empty the Trash.
Restart your computer.
If you run into any problems completing these steps, please feel free to contact Customer Success for further assistance.
Contact Customer Success
Uninstalling Classic Pipe Organs from your Mac
To remove Classic Pipe Organs from your Mac, please first close any applications that you have open (except this web browser) then follow the steps below to remove the library's components.
Click your desktop background to activate Finder.
Use the keyboard shortcut SHIFT+COMMAND+A or choose the menu item Go > Applications to open the Applications folder.
Locate the Garritan Classic Pipe Organs folder and move it to the Trash.
Use the keyboard shortcut SHIFT+COMMAND+G (or Go > Go To Folder) to open the Go To Folder dialog box.
Type in:
~/Library/Application Support/Garritan
Make sure that the tilde symbol (~) is located at the beginning of the directory and click Go.
Locate the Classic Pipe Organs folder and move it to the Trash.
Open the Go To Folder dialog box again (SHIFT+COMMAND+G).
Type in:
/Library/Preferences
Click Go.
Locate the com.Garritan.Classic Pipe Organs.plist file and move it to the Trash.
Open the Go To Folder dialog box again (SHIFT+COMMAND+G).
Type in:
~/Library/Preferences
Make sure that the tilde symbol (~) is included at the beginning of the directory and click Go.
Locate the com.Garritan.Classic Pipe Organs.plist file and move it to the Trash.
Empty the Trash.
Restart your computer.
If you run into any problems completing these steps, please feel free to contact Customer Success for further assistance.
Contact Customer Success
Uninstalling Harps from your Mac
To remove Harps from your Mac, please first close any applications that you have open (except this web browser) then follow the steps below to remove the library's components.
Click your desktop background to activate Finder.
Use the keyboard shortcut SHIFT+COMMAND+A or choose the menu item Go > Applications to open the Applications folder.
Locate the Garritan Harps folder and move it to the Trash.
Use the keyboard shortcut SHIFT+COMMAND+G (or Go > Go To Folder) to open the Go To Folder dialog box.
Type in:
~/Library/Application Support/Garritan
Make sure that the tilde symbol (~) is located at the beginning of the directory and click Go.
Locate the Harps folder and move it to the Trash.
Open the Go To Folder dialog box again (SHIFT+COMMAND+G).
Type in:
/Library/Preferences
Click Go.
Locate the com.Garritan.Harps.plist file and move it to the Trash.
Open the Go To Folder dialog box again (SHIFT+COMMAND+G).
Type in:
~/Library/Preferences
Make sure that the tilde symbol (~) is included at the beginning of the directory and click Go.
Locate the com.Garritan.Harps.plist file and move it to the Trash.
Empty the Trash.
Restart your computer.
If you run into any problems completing these steps, please feel free to contact Customer Success for further assistance.
Contact Customer Success
Uninstalling Personal Orchestra 4 from your Mac
To remove Personal Orchestra 4 from your Mac, please first close any applications that you have open (except this web browser) then follow the steps below to remove the library's components.
Click your desktop background to activate Finder.
Use the keyboard shortcut SHIFT+COMMAND+A or choose the menu item Go > Applications to open the Applications folder.
Locate the Garritan Personal Orchestra 4 folder and move it to the Trash.
Use the keyboard shortcut SHIFT+COMMAND+G (or Go > Go To Folder) to open the Go To Folder dialog box.
Type in:
~/Library/Application Support/Garritan
Make sure that the tilde symbol (~) is located at the beginning of the directory and click Go.
Locate the Personal Orchestra 4 folder and move it to the Trash.
Open the Go To Folder dialog box again (SHIFT+COMMAND+G).
Type in:
/Library/Preferences
Click Go.
Locate the com.Garritan.Personal Orchestra 4.plist file and move it to the Trash.
Open the Go To Folder dialog box again (SHIFT+COMMAND+G).
Type in:
~/Library/Preferences
Make sure that the tilde symbol (~) is included at the beginning of the directory and click Go.
Locate the com.Garritan.Personal Orchestra 4.plist file and move it to the Trash.
Empty the Trash.
Restart your computer.
If you run into any problems completing these steps, please feel free to contact Customer Success for further assistance.
Contact Customer Success
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Unable to install Finale v25.2 updates - DLL Error (Windows)

Updated on 12/08/2016 with to include v25.2.
In some cases,the 2015 Visual Studio C++ Redistributable package that is necessary for Finale to install and run properly will not install based on potential issues with Windows updates. The error that users would have seen (prior to the updating of the installer) if the 2015 C++ Redistributable was not installing would'velooked like this...
this link
If you are receiving any error but this one, please do not use the steps in this article. Instead, visit this article.
If you are receiving this error, then please follow the steps below to install Finale v25.2...
Note: These steps apply to Windows 7 and Windows 8. If you are on Windows 10 and are encountering the error described above, do not use these steps, but please make sure that all Windows updates are installed including the latest Windows 10 anniversary update (for Win 10 users).
Additional Note: In order to install Finale v25.2 you need to be using a 64-bit Windows operating system. If you are getting errors about the required x64 architecture, these steps may not apply. Please check your system information to see if you have a 64-bit operating system.
Installing Finale v25.2
Log into your MakeMusic account here.
Click the green Download link in the Finale (Version 25) section to download the latest v25 full installer.
Once the download has completed, close all open programs (except this browser) and run the Finale v25 fullinstaller.
Once the installer has completed, restart your computer.
Relaunch Finale.
If you are receiving the error message depicted below when you launch Finale, continue with the remaining steps. Otherwise, you are good to go!
Close Finale and any other open programs; this web browser can remain open.
Use to get the download of this standalone update from Microsoft.
Run the downloaded update's installer.
Restart your computer.
Relaunch Finale.
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Unable to open files in Finale v25 (Windows)

Sometimes, certain Finale v25 installations can have troubles opening perfectly sound .musx files. This issue appears to be contained to users of Finale v25 on Windows 7. The error you receive will look something like this:
Customer Success
You may also receive a secondary error that looks like this:
If you are receiving this error, please try opening the file in a previous version of Finale (if available), saving a new version using File> Save As, and then reopening the file in Finale (Version 25). The issue should only affect certain .musx files.
If you are unable to try this step, or if this step does not work, please contact .
This problematic behavior has been reported to our development team and is being diagnosed. A time frame for a solution has yet to be determined, but please click theFollow button at the bottom of this article to be informed of any updates to the issue.
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Finale opens deauthorized when opening files (Windows)

An odd issue has been introduced with the Finale v25.3 update - for some Windows users, Finale will opendeauthorized when launchingthe application by double-clicking on a Finale file (.mus or .musx), even after you have authorized the program. This issue can be preceded by a failure for Finale v25.3 to assert itself as the version of Finale that should open Finale files after installation.
This issue was resolved with the v25.4 maintenance update released on June 29th, 2017. To get the latest version of Finale, please check out this article.
If this is still not working for you, don't worry - your authorization issues could be caused by some other factor. Please feel free to contact Customer Success for more information.
Contact Customer Success
You can click the active status below for more information. Issue status is subject to movement both backward and forward; this is a natural part of the development process.
Resolved
This issue was resolved with the v25.4 maintenance update released on June 29th, 2017. To get the latest version of Finale, please check out this article.
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Crashing due to too many plug-ins (Finale for Windows)

Resolved: As of Finale v25.4
It has become apparent that there is a limit on the amount of space taken up by plug-ins (of the editing variety, not audio) that Finale is using.
By reaching this limit (still undetermined) Finale will exhibit some odd behavior like Finale crashing when usingFile>Open, or the ARIA Player plug-in window appearing blank.
To workaround this issue, you can reduce the amount of space taken up by plug-ins by moving any unused plug-ins out of Finale's architecture. Here's how...
Removing unused plug-ins to save space
Close Finale.
Right-click on your desktop and choose New > Folder.
Name the folder something like "Unused Finale plug-ins".
Hold down the WINDOWS key on your computer keyboard and press the letter R at the same time to open the Run dialog box.
Type in:
C:\Program Files\Finale\Plug-ins
Look through the plug-in items in this folder. Find either some individual plug-ins or whole plug-in folders that you aren't using and move them to the "Unused Finale plug-ins" folder on your desktop (for safe-keeping, you can move these plug-ins back in if you need them later).
Launch Finale.
If Finale is still exhibiting the same behavior, close Finale and try removing some more unused plug-ins.
If the issue persists after following these steps, please contact Customer Success for further assistance.
This issue has been reported to our developers who are investigating the matter. To be updated when more information is available, please click theFollow button at the bottom of this article.
Contact Customer Success
You can click the active status below for more information. Issue status is subject to movement both backward and forward; this is a natural part of the development process.
Resolved
This issue has been resolved as of Finale v25.4. For help getting the latest version of Finale, please check out this article.
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Using COMMAND+OPTION+SHIFT shortcuts crashes Finale for Mac

Resolved: As of Finale v25.4.
Using the COMMAND+OPTION+SHIFT+[number row] shortcut in Simple Entry can cause Finale to crash.
One useful workaround is to actually change the keyboard shortcut set that you are using to the laptop keyboard shortcut set. If you are using an extended keyboard with a number pad, you don't have to change the shortcut set, you can use the number pad buttons (press 5 for quarter note, 4 for eighth note, etc.) to change note durations, rather than using the number row with modifier keys.
Changing Simple Entry's keyboard shortcut set
Open any document in Finale.
Select the Simple Entry tool.
Choose Simple > Simple Entry Options.
Click the Edit Keyboard Shortcuts button; the Edit Keyboard Shortcuts dialog box appears.
Choose the Laptop Shortcut Table option from the Select drop-down menu in the Keyboard Shortcut Set section.
Click OK; click OK again to return to your score.
Now you do not have to use the modifier keys to change note durations in Simple Entry, you can just use the number keys on the number row by themselves. What about adding intervals? The function keys (F1, F2, etc.) can do that now.
You can return to the Edit Keyboard Shortcut dialog box anytime to investigate the other shortcuts in the Laptop Shortcut Table, you can also find them listed here.
If the crashing persists, please feel free to contact Customer Success.
Contact Customer Success
You can click the active status below for more information. Issue status is subject to movement both backward and forward; this is a natural part of the development process.
Resolved
This issue has been resolved as of Finale v25.4. For help getting the latest version of Finale, please check out this article.
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Alternating Between Swing Rhythms and Straight Rhythms

In documents that need to switch back and forth between swing and straight rhythms, you will need to create two expressions to trigger it on and off. Below are the steps to accomplish this in the most efficient way possible.
First, choose the Expression Tool and double-click the first swing measure to open the Expression Selection dialog box. You will need to choose a category that allows assignment of expressions to all staves, like the Miscellaneous category.
Once in the selected category, choose Create Misc Expression to open the Expression Designer dialog box. In the Text field, label this first expression Swing on or Moderate Swing or whatever terminology works best for your piece.
Select the Playback tab and choose Swing in the Type drop-down box.
In the Effect section, choose Set to Value. Select from the Standard Swing Values Again, whatever works best for your piece.
Click OK,thenclick the chevron next to Assign and choose Assign to All Staves.
Now there are as many Swing expressions on that measure as there are staves. To avoid cluttering your score, drag-select all expressions under the top staff with the Expression Tool still selected.
Press CTRL + ALT + SHIFT + H (Windows) or COMMAND + OPTION + SHIFT + H (Mac) to hide all of these expressions.
Repeat this process to create a Swing off expression. Just change the text to reflect no swing, and change the swing value to beNone.
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Opening Sibelius files in Finale

Opening Sibelius files in Finale require one oftwo file conversion choices.
The first file conversion possibility is the Standard MIDI File. While this file format will definitely work to get the basic notation into Finale, it will not import any formatting, text, lyrics, or any other musical expressions or articulations that were in the Sibelius score.However, this method does not require any special plug-ins in either Finale or Sibelius to be able to saveor open MIDI files in either application.
The second file conversion choice is to use MusicXML. Unlike standard MIDI, MusicXML will be able to save a good deal of text, lyrics, music formatting, and other musical symbols. While this is not a 100% file conversion, it does bring over a much higher percentage of information compared to MIDI. WhileFinaleand Sibelius 7have support for Music XML Import/Export natively, previous versions of Sibelius required an additional plug-in to accomplish this.
In order to import Music XML files into Sibelius 6 or previous, users can download the Dolet 6 plug-in for Sibelius at no cost from the link below.
http://www.musicxml.com/dolet-plugin/
Finale is able to both import and export MusicXML. To open a MusicXML file go to the File menu, and click Import > MusicXML. Finale users can also download and install the Dolet 6 plug-in at no cost from the link above.
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Copied fret numbers have negative values

(Windows and Mac)
Under specific circumstances, guitar TAB notation shows negative fret numbers when measures are copied from other instrument staves.
Standard guitar notation copies correctly to the TAB staff, but other instruments sporadically ignore the command to make 0 the lowest fret and place notes at negative values. These notes are technically correct values if negative values were possible. The notes translate correctly when moved to lower strings.
There are a number of ways to fix this. Here are two that we have found to be effective:
In Edit > Preferences > Edit (Mac: Finale(your version number) > Preferences > Edit) there is a preference that reads Respect instrument ranges when copying or changing instruments. If this preference is deselected, all staves will copy correctly into TAB staves from then on. Please note that this option is not available in PrintMusic.
If you have notation in place that you don't want to have to copy again, then you can manually adjust each note. Choose Simple Entry and Ctrl + click (Mac: Opt + click) one of the fret numbers. You can then use the up- and down-arrow keys to move between strings and out of negative numbers, and the left- and right-arrow keys to move between notes.
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Finding PrintMusic's user manual and other help resources

This article will be updated to apply to the latest version of PrintMusic, currently PrintMusic 2014 for Windows and PrintMusic 2014.5 for Mac.
You can find the user manual for PrintMusic using this link for Windows, or this link for Mac. You can also get there by choosingHelp>User Manual.
For additional help resources, please check out the Quick Reference Guide which contains details on the key aspects of PrintMusic's functionality. You can also download a PDF of the Quick Reference Guide below. The Quick Reference Guide can also be accessed from theHelp menu within PrintMusic.
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Unable to open Quick Reference Guide in Finale 2014.5 (Windows)

This issue has been resolved in Finale (Version 25).
There is a known issue with the Quick Reference Card resource where it cannot be accessed from the Help menu on Windows computers in Finale 2014.5. In order to access the Quick Reference Card for Finale 2014.5 (same card as Finale 2014), please download the PDF at the bottom of this article to your Desktop.
Then, follow the steps below to place the PDF file into the correct location:
Hold the WINDOWS key and press the letter R.
Copy and Paste the following location: For 32-bit computers C:\Program Files\Finale 2014.5\Help Files For 64-bit computers C:\Program Files (x86)\Finale 2014.5\Help Files
Click Ok.
Copy and Paste the "Finale 2014.5 Quick Reference Guide for Windows" from your Desktop to this folder.
Youcanthen open the Quick Reference Guide from the Help menu in Finale 2014.5.
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Unable to input chord symbols using a MIDI keyboard

If you are unable to input chord symbols (using the Chord tool) via your MIDI keyboard, please note that this could be due to a specific MIDI message being sent from your MIDI keyboard that stops Finale from recognizing MIDI input properly.
The MIDI message is CC 88. high resolution velocity, and it can prevent Finale from processing input from your MIDI keyboard when inputting chord symbols. The following makes MIDI keyboards may be affected...
Casio Privia
Alesis
CME
To test if this is the reason you are unable to input chord symbols, try using your MIDI keyboard to enter notes using either Simple Entry or Speedy Entry. Please make sure that Use MIDI Device for Inputis selected in either the Simple or Speedy menu, and that Allow MIDI Input is selected in the Chordwhen testing.
If note entry works with note entry tools and your MIDI keyboard, but chord symbol entry does not. You are most likely running into this problem. There is not currently a workaround for this issue; however, the issue has been reported as a program error.
If note entry is not working with your note entry tools, there may be a problem with MIDI connectivity. Please see this article for additional assistance.
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Contact MakeMusic

Online
Submit a support case to contactCustomer Support via email.
Support for our Finale notation products is available exclusively online.
Fax
720-465-6419
SmartMusic Technical Support by Phone
Technical Support: 866-240-4041
Outside the USA: 952-937-9611
School Hours:
M F, 8:30 AM7:00 PM MST
Summer Hours:
M F, 8:30 AM5:00 PM MST
Mail
MakeMusic, Inc.7007 Winchester Circle, Suite 140Boulder, CO 80301
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Managing home Internet security for use with SmartMusic

Most new computers come pre-installed withsecurity software. This is usually a good thing as computers are easily affected by malicious viruses and other destructive software that uses your Internet connection to damage your computer. Programs like SmartMusic need internet access to retrieve music and other files from our serversto run properly, so managing your computers security software is very important.
Before beginning the troubleshooting process, please make sure you are using the most current version of SmartMusic.
Macintosh
Log into this computer as the main (administrator) account.
From the Apple menu, click System Preferences.
In the System Preferences window, click Parental Controls.
Click the lock in the lower left to make changes. Additional troubleshooting information
Select the user account.
Click on the Content tab, then select the option "Try to limit access...".
Click Customize.
Click the "+" sign, and add the following websites to the list:
components.smartmusic.com
gradebook.smartmusic.com
smcontent.smartmusic.com
redirect.smartmusic.com
smfiles.smartmusic.com
gbfiles.smartmusic.com
ssl.google-analytics.com
www.smartmusic.com
115f5461148e4668a0bceea34144aaba.monitor-eqatec.com
681321e51b9d4e66bc2d51a01a6c3fcc.monitor-eqatec.com
Click OK when done.
Click the lock to prevent further changes.
Close Parental Controls and restart your computer.
Launch SmartMusic and try again.
Additional troubleshooting information
If these stepsdon'twork, youll need to enlist the assistance of your computers manufacturer or Internet service provider to manage your security software or router. The following web addresses may need to be added to your trusted sites list, so youll want to pass along this information to the service helping you troubleshoot your Internet connection:
components.smartmusic.com
gradebook.smartmusic.com
smcontent.smartmusic.com
redirect.smartmusic.com
smfiles.smartmusic.com
gbfiles.smartmusic.com
ssl.google-analytics.com
www.smartmusic.com
115f5461148e4668a0bceea34144aaba.monitor-eqatec.com
681321e51b9d4e66bc2d51a01a6c3fcc.monitor-eqatec.com
Windows
Many computers have security software instead of or in addition to the built-in protection of the Windows operating system. The following programs are the most common examples. Please note that these programs are updated regularly and your software may look different or the menu items may not be the same, so you should refer to the help documentation or the software manufacturer for assistance if you have a different version of these programs, or if you have security software not listed below.
Norton 360 - Symantec Corporation
Right+click the Norton 360 icon in your system tray and click Open Norton 360 (the left icon pictured here).
Hover your mouse over PC Security on the left side and click Manage Firewall.
Click the Program Rules tab and click Add.
Choose SmartMusic from the list and set it to Auto.
Close Norton 360 and restart your computer.
Launch SmartMusic and try again.
You can find more information at the Norton support website.
McAfee SecurityCenter (ver 9.15 pictured) - McAfee Inc.
Right-click on the McAfee SecurityCenter icon in your system tray and choose Open SecurityCenter (the left icon shown here):
Click on Internet & Network. In the middle-right, click Configure.
Under Firewall protection is enabled, click Advanced.
Click Program Permissions on the left navigation menu.
Click Add Allowed Program and choose smartmusic.exe.
Click OK and close the McAfee SecurityCenter software.
Restart your computer and launch SmartMusic.
You can find more information at the McAfee support website.
AVG Internet Security
Right-click the AVG icon in your system tray and open the control panel.
Click Tools / Firewall settings in the center of the screen.
Click Small home or office network, then click Applications.
Click Add to add SmartMusic.exe to your list of exceptions:
Select SmartMusic from the list. You will be asked to confirm the change. Click Allow for all networks (recommended) then OK to finish. If set up correctly, SmartMusic will now appear on your list:
For more information, visit the AVG support website.
If these stepsdon'twork, youll need to enlist the assistance of your computers manufacturer or Internet service provider to manage your security software or router. The following web addresses may need to be added to your trusted sites list, so youll want to pass along this information to the service helping you troubleshooting your Internet connection:
components.smartmusic.com
gradebook.smartmusic.com
redirect.smartmusic.com
smcontent.smartmusic.com
smfiles.smartmusic.com
gbfiles.smartmusic.com
ssl.google-analytics.com
www.smartmusic.com
115f5461148e4668a0bceea34144aaba.monitor-eqatec.com
681321e51b9d4e66bc2d51a01a6c3fcc.monitor-eqatec.com
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(Mac) Security settings prevent running MakeMusic installers

Mac OS X 10.8 (Mountain Lion) introduced a new feature called GateKeeper, which can prevent software from installing if it has not been digitally signed for the OS. Older versions of MakeMusic notation products and Garritan librarieswere released previous to this change, and have not been digitally signed.Please find your operating system below and follow the appropriate instructions.
Attention NotePad 2012 users: If you are installing NotePad 2012 on macOS 10.12 (Sierra) please follow these instructions to install the program.
MacOS X 10.8 (Mountain Lion) through 10.11 (El Capitan)
Click the Apple icon and chooseSystem Preferences; open theSecurity and Privacy section.
Click the padlock icon and enter your Mac's user account password to make changes.
Click the Anywherebutton under Allow applications downloaded from and close System Preferences. (You can set this back to one of the stricter options later after running the installer).
Run the installer.
macOS 10.12 (Sierra)
After downloading the installer, double-click the ".dmg" file to open the installer window.
CONTROL+click on the installer icon (.pkg) and choose Open. A dialog box similar to the one shown below appears.
Select Don't warn me when opening applications from this disk image and click Open to begin the installation.
If the installer launches, follow the on-screen prompts to run the installer. However, if you see an additional prompt after a few moments like the following, pleasecontinue with step 5.
Click the apple icon in the upper, left-hand corner and choose System Preferences.
Open the Security & Privacy section.
Choose the General tab.
You will see a prompt that that allows you to choose Open Anyway as depicted below; choose it and complete the installer.
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"Enigma -2: Access Denied" error message when opening a title in SmartMusic

This erroroccurs when SmartMusic is not able to access necessary folders on your computer. In most cases, this is caused by a problem with the Windows User Account permissions settings.
When you create your first user account on Windows Vista, 7, 8, or 10, Windows is actually creating a limited administrator account. Occasionally, this can cause the Windows user account to not have access to folder locations that are commonly used by various programs. To verify that this is the cause of the issue, open Windows Explorer and follow the steps below.
On your keyboard, press the WINDOWS key+R to open the Run dialog box. Type "%localappdata%" without quotation marks and press ENTER.
Windows Knowledge Base
Right-click the Temp folder and choose Properties. Choose Security and select your user account.
If you see "No permissions have been assigned for this object," or if Deny is checked for any category, this means that your Windows user account's permissions are not configured correctly.
To repair your permissions settings, you will need to contact Windows support. However, to immediately begin using SmartMusic, you can also create a new Windows administrator useraccount and use SmartMusic while logged into this new account. You can learn how to create a new user account by visiting the .
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Incorrect symbols appear instead of musical symbols

Incorrect symbols appear instead of musical symbols when the MakeMusic fonts cannot be located on your computer.To Install the MakeMusic FontPack:
Click the attached installer for either Windows or Macintosh to begin the download process. (Mac users may need to adjust their System Preferences if the font pack installer is blocked by GateKeeper.)
When prompted, select to Save this file, and save it to your Desktop.
Once the download has finished, double-click the FontPack to reinstall your fonts.
Restart your computer.
Launch SmartMusic to check to see if the font issue is resolved.
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Error when using percussion from Garritan World Instruments

Because the World Instruments library includes so many non-standard percussion sounds, Finale needs additional percussion layouts in order to display and play them back correctly.To install these percussion layouts, please select your operating system and follow the steps below:
Mac
Download the attached file (GWI Percussion Layouts.lib) to your Desktop.
In Finder, choose Go> Go to Folder, or press COMMAND + SHIFT + G
Type or copy and paste the following: ~/Library/Application Support/MakeMusic
Open the folder for the version of Finale you use
Open the Libraries folder, and paste "GWI Percussion Layouts.lib"
Finale will now be able to load Garritan World Instruments Percussion Layouts through Libraries. The library does have to be manually loaded using File > Load Library. After doing so, you can pick the correct Percussion Layout from the Percussion Layout Selection dialog box.
Windows Vista, 7, 8, and 10
Download the attached file (GWI Percussion Layouts.lib) to your Desktop.
Press the Windows Key + R to open the Run dialog
Type in the following: %appdata%
Navigate to MakeMusic > [Your Finale Version] > Libraries
Copy & Paste "GWI Percussion Layouts.lib" to this folder
Finale will now be able to load Garritan World Instruments Percussion Layouts through Libraries. The library does have to be manually loaded using File > Load Library. After doing so, you can pick the correct Percussion Layout from the Percussion Layout Selection dialog box.
Windows XP
Download the attached file (GWI Percussion Layouts.lib) .
Hold down your Windows key and press the letter E to open Explorer.
From the menu on the left, choose Computer.
Navigate to C:\Documents and Settings\<your account>\Application Data*\MakeMusic\Finale [version number, if applicable]\Libraries. (* = Application Data is a hidden folder. To show hidden files and folders, click on the Tool's menu and choose Folder Options. Then clickthe View tab, and choose"Show hidden files and folders.")
Paste GWI Percussion Layouts.lib into this folder.
Finale will now be able to load Garritan World Instruments Percussion Layouts through Libraries. The library does have to be manually loaded using File > Load Library. After doing so, you can pick the correct Percussion Layout from the Percussion Layout Selection dialog box.
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Using Garritan with Logic

Garritan Libraries will install the necessary components to your Macintosh's Plug-In Components folder (/Library/Audio/Plug-ins/Components).
You can load the ARIA Player to access your library by clicking the Instrument Slot button in the Inspector window.
Choose AU Instruments > Garritan > ARIA Player.
Once the ARIA player is loaded in the Instrument Slot, you can double click the slot to open the ARIA player again, or click and hold on the slot to remove the ARIA player and choose a different plug-in.
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Distorted sound in the ARIA Player standalone

Distorted sound from the ARIA Player can indicate that either the buffer settings or the output device need to be adjusted.
Adjust the audio device or driver.
Choose Tools > Preferences (Windows) or ARIA Player > Preferences (Mac).
Make sure that the correct device is selected from the Audio Device drop-down menu.
Windows only: From the Audio Device drop-down menu, select DirectSound (depending on your sound card, you may be able to use ASIO, MME or WASAPI).
For Mac users, make sure that you are using either CoreAudio or that you have your audio device selected and equipped with the latest drivers for this device and your OS X version.
Check your buffer settings in the ARIA Player.
ChooseTools > Preferences (Windows) or ARIA Player > Preferences (Mac).
Experiment with a different buffer size. This will vary depending on your computer's audio hardware, but generally, a larger buffer size results in a cleaner sound and a smaller buffer size results inlower latency.
If you are still experiencing noisy playback or if notes are not playing correctly, contact Customer Success.
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Installed Garritan Libraries do not show up in the ARIA Player

When clicking an empty slot in the Garritan ARIA Player, you may see only the options "empty", "import", and "reload",with no instrument banks listed.Broken preference associations with the Garritan libraries,including Garritan Instruments for Finale,can cause them not to show up in the ARIA Player.
One of the more common causes of this is are multiple user accounts on the computer. Make sure you are using the most recent version of the ARIA Player on an administrator account. The best solution to correct this is to reinstall the library from the disk or download.
If the problem continues after reinstalling, contact Customer Success for assistance.
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AAX plug-ins for Pro Tools 11 & 12

Garritan ARIA Player v1.846 and later includes an AAX plug-in, adding support for Pro Tools 11 and later. Click here to download the latest ARIA Player for free.
Garritan/Abbey Road Studios CFX Concert Grand and CFX Lite come with their own dedicated player, which is also AAX compatible.
Note: ARIA Player v1.860 contained a defect that prevented Pro Tools from validating it. This error was resolved in ARIA Player v1.872.
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Error "api-ms-win-crt-runtime-l1-1-0.dll is missing..." when launching

This article applies to users of Windows 7. For all other Windows operating systems, please contact MakeMusic Customer Success.
MakeMusic Customer Success
In the event that this error occurs upon launching your version of Finale v25, your computer is missing an important Windows update that Finale needs in order to run. Please follow the steps below to acquire this update...
Close Finale and any other open programs; this web browser can remain open.
Use this link to get the download of this standalone update from Microsoft.
Run the downloaded update's installer.
Restart your computer.
Relaunch Finale.
If you are still receiving this error after installing the update, please contact .
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SmartMusic for iPads - User Manual

Click here to access the manual for the SmartMusic iPad app.
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SmartMusic for Desktops or Laptops - User Manual

Click here to access the SmartMusic manual for desktop computers and laptop computers.
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Webroot misidentifies Finale and other core system files as malware

Posted on April 25, 2017
Recently an update to some rules in the Webroot software has mistakenly tagged safe applications (including Finale) and core system files as malicious. We can assure you that Finale is a safe application and is safe to continue to use.
Webroot has acknowledge the error and has some workarounds for their users. You can read their latest statement here: https://community.webroot.com/t5/Announcements/Webroot-False-Positive-Update-April-25/td-p/290577.
If reinstalling Finale does not get around the issue, please check the forum post above from Webroot to investigate their workarounds for this issue.
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HyperScribe best practices

In addition to the information in the user manual concerning HyperScribe recording ( look here for Windows | look here for Mac ), here are some quick tips to help when recording with HyperScribe.
Make sure that Finale is set to play through MIDI (MIDI/Audio > Play Finale Through MIDI). This option can be switched back to Play Finale Through VST (Windows) or Play Finale Through Audio Units (Mac) after recording with HyperScribe.
Make sure Human Playback is deactivated when recording with HyperScribe (MIDI/Audio > Human Playback > None). Human Playback can be reactivated after recording with HyperScribe.
If you are experiencing latency with MIDI input, try lowering your buffer size in Audio Setup (MIDI/Audio > Device Setup > Audio Setup) to help mitigate the latency.
Make sure that quantization settings are configured to accommodate the type of music you are recording (MIDI/Audio > Quantization Settings). Quantization settings can be complex, but as a general rule make sure that you have chosen the largest possible value of the Smallest Note Value options (this depends on what note durations you need to record). For more information on quantization settings, check out this user manual article for Windows or Mac.
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(Mac) Finale icon will not appear in Launchpad

Beginning with Finale v25 the Finale installer will not create an icon that appears in Launchpad. This issue has been reported to our development team.
You can still access the program from your Mac'sApplications folder. You can reach your Applications folder by clicking the Finder icon on your computer's dock and choosing (from the Finder program toolbar) Go > Applications.
You can drag the Finale application to your computer's dock so it can be easily accessed without going through the Applications folder.
Please click the Follow button to subscribe to this article and be notified when there is more information about this issue.
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(Windows) Disabling audio devices using Device Manager

When Finale launches, it will attempt to initialize the audio devices on your computer so it can use whichever device you choose for playback purposes.
This can sometimes cause a problem. If you suspect a particular device is causing crashes or freezing when starting Finale or when playing back a score, you can try disabling the device in Windows'sDevice Manager to test and see if eliminating that device helps.
Disabling audio devices with Device Manager
Close Finale.
Hold down the WINDOWS key on your computer keyboard and press the letter R at the same time to open the Run dialog box.
Type in:
devmgmt.msc
Click OK.
In the Device Manager window, expand the Sound, video and game controllers section.
To disable a device, right-click its name and choose Disable. Note: This enables the device for your computer as a whole while it is disabled. A device can be re-enabled from this window by right-clikcing it and choosing Enable.
Use step 6 to disable all but one device. Since audio hardware varies between computers, choose the most likely to work. Most computers utilize a Realtek or IDT sound card which would be a good choice.
Relaunch Finale.
If disabling a particular audio device relieves the crashing or hanging problem, try reinstalling the latest audio driver available for that piece of hardware for your device and OS. You can usually find the latest hardware on the website of your system manufacturer.
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SmartMusic requirements in a school network

School networks are designed to maintain a safe, secure environment for students and teachers to have access to software without dangers of viruses or other harmful material. SmartMusic can succeed in these environments when properly set up in advance and administered with the information below in mind.
After you have installed SmartMusic on a computer with the Administrator account, limited users should be able to run the software without problems (some directory permissions may need to be modified; refer to the list below for specifics).
This article assumes you have updated to the most current version of SmartMusic. These updates are always free from the SmartMusic website.
This article is for school network administrators teachers will not have the ability to manage most of the settings listed here.
General Network Information
The following websites are used by SmartMusic and should be added to your whitelist- please note,not all of these websites are accessible through a web browser, but still need to be added:
components.smartmusic.com
gradebook.blob.core.windows.net
services.smartmusic.com
smcontent.blob.core.windows.net
gradebook.smartmusic.com
gbfiles.smartmusic.com
smfiles.smartmusic.com
smcontent.smartmusic.com
redirect.smartmusic.com
ssl.google-analytics.com (HTTPS)
www.smartmusic.com
account.makemusic.com
ajax.googleapis.com
115f5461148e4668a0bceea34144aaba.monitor-eqatec.com
681321e51b9d4e66bc2d51a01a6c3fcc.monitor-eqatec.com
Add *@smartmusic.com and *@makemusic.com to your email whitelist - business transaction and assignment management emails are sent from these two domains
Add "smartmusic.exe" and "SmartMusicUpdater.exe"to the network and local machine whitelist if applicable
SmartMusic can connect to the Internet through authenticating and non-authenticating proxy servers (currently, we support ISA and non-authenticating Squid proxy servers)
Authenticating proxy servers will prompt SmartMusic to ask for the authenticating username and password and an option to allow SmartMusic to remember this information (preventing the user from having to authenticate each time)
If necessary, you can specify your network's HTTP, HTTPS,or SOCKS5 proxy server inside SmartMusic's Help menu by selecting Proxy settings, then Use custom settings
SmartMusic uses an embedded browser and does not use Internet Explorer or Safari
SmartMusic will need permission to download files of the following types:
DAT, ID, JPG, PNG, MANIFEST, MASK, MDX, MP3, MUS, MUSX, GZ, REV, SF2, SFX, SMCFG, SMSPEC, SMX, VIV
End-user Computer Information
Complete system requirements should be reviewed prior to purchase and are available online at our system requirements page
SmartMusic needs to be installed to the client machine on drive C:\ (SmartMusic cannot be run from a network location)
Windows XP all users will need permission to allow changes to be written to the user data file folders below:
C:\Documents and Settings\All Users\Application Data\MakeMusic
Windows Vista/7/8/10 all users will need permission to allow changes to be written to the user data file folders below:
C:\ProgramData\MakeMusic
Windows: SmartMusic requires a DirectX-compatible sound card (ideally a PCI sound card, but most USB sound cards should be sufficient)
Additional Information for Macintosh
Macintosh computers require a USB microphone, available here
On Macintosh, we only support manual proxy authentication (no PAC support) which can be set up by selecting the Help menu, Proxy settings, then Use custom settings
SmartMusic may ask to access keychain information that contains the proxy authentication information
Individual users will need read and write permission to this data file folders:
Macintosh HD > Users > (current user name) > Library > Application Support > MakeMusic
Macintosh HD > Library > Application Support > MakeMusic
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Unable to load ensembles with Garritan Personal Orchestra 5 (GPO5)

There was a problem with threeensemble presets for the original Garritan Personal Orchestra 5 (GPO5) installer that caused the ARIAPlayer tolook in the wrong place for some of the Solo String instruments. This resulted in an error which statesthat an instrument "was not found!"
You can fix this by reinstalling the Garritan Personal Orchestra 5 library using the updated installer from your MakeMusic account. Once you have finished downloading the installer package, please run the full, default installer (including the ARIA Player portion). The installer should appear in your Downloads folder by default.
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Crashing when clicking "Check for Update" (Finale v25.2/Mac 10.10)

This issue is specific to Finale v25.2 on Mac OS X 10.10, El Capitan. If Finale is crashing when you clickFinale>Check for Updates, you can acquire the updater by going through our online store. Please check out this article to get the updater for Finale v25.3: https://makemusic.zendesk.com/hc/en-us/articles/230039927.
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Garritan Percussion instruments are quiet during playback

In Finale, you may find that the volume of Percussion staves is too quiet when playing back your Finale document.
This is due to the default key velocity that is sent to the ARIA Player (this can vary depending on Human Playback's interpretation of your score). There are a few different ways to mitigate this problem. You can alter the overall key velocity of a percussion staff, put your percussion staves on their own bank and raise that bank's volume fader, or you can use SmartMusic SoftSynth instead of Garritan sounds for these staves.
Manually editing key veolcity
To alter key velocity it is best that you first complete your piece and then alter the key velocity values for the whole staff using the MIDI tool.
You may wish to save another version of your file on which to try this change (File > Save As). To set a region of notes to a higher key velocity manually, you must first apply Human Playback.To do so, choose the MIDI tool (Tools > MIDI [Mac] or Tools > Advanced Tools > MIDI [Windows]), choose MIDI Tool> Apply Human Playback and Apply the Standard style (or whatever style you choose). You can then close the Apply Human Playback window and follow the steps below to manually edit key velocity...
Choose the MIDI tool(Tools > MIDI [Mac] or Tools > Advanced Tools > MIDI [Windows]).
Highlight a region of music by clicking a measure, holding down the SHIFT key on your computer keyboard and clicking the last measure of a region in the drum/percussion staff.
ChooseMIDI Tool > Key Velocities.
Choose MIDI Tool> Set To.
Type "100" (you can adjust this value according to what works best for you) into theSet Key Velocities To field that appears
Click OK.
Using an independent bank for percussion volume
Another method that works to help with volume while you are working on your score is to put the Percussion/Drum staves on their own bank and raise the volume in the VST/AU Banks & Effects dialog box.
Open the Score Manager (Window > Score Manager); choose theInstrument List tab.
If you do not see a Bank column, choose Customize View > Bank & Channel.
Click in the Bank column for your Percussion/Drum instrument row and choose Next Available.
Choose the same bank number as the new bank number from step 3 for the Bank column for any additional Percussion/Drum staves.
Take note of this new bank number and close the Score Manager.
Choose MIDI/Audio > VST Banks & Effects (Windows) or MIDI/Audio > Audio Units Banks & Effects.
Raise the fader corresponding to the bank number for your Percussion instruments to raise the volume overall for just those staves.
Using SmartMusic SoftSynth instead
You can also change the sound device for your Percussion/Drum staves to SmartMusic SoftSynth and avoid the issue altogether. You can change the audio device used for each staff in theDevicecolumn of the Score Manager's Instrument List (Window > Score Manager > Instrument List [tab]). You may wish to save another version of your file (File > Save As) on which to try this change; it could affect your score.
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Having trouble with Finale's playback interpretation (Human Playback)?

My score doesn't sound right
If your score doesn't sound like you expect it to, there is a chance that Human Playback, Finale's automatic playback processing/interpretation logic, is not doing exactly what you would like it to do.
While Human Playback does help enhance your score, there are situations where it may not work as expected. While it is the desire of our development team to improve Human Playback so that many of these gaps are closed as possible, they can still occur.
If you find yourself in this situation, it is best to view Human Playback's efforts to interpret your score as a jump start. Fortunately, Finale gives you the tools necessary to utilize the way Human Playback interprets your score and take it further.
1. Apply Human Playback
The Apply Human Playback function (part of the MIDI tool menu) allows you to apply the MIDI data that Human Playback generates when playing back your score, and write it into the score. It then turns off Human Playback. This puts you in a great position to utilize the MIDI tool to edit your playback data (starting from where Human Playback left off) so you have control over playback's results.
For more details on finding and using this function, click here for Mac and here for Windows.
2. The MIDI tool
Once you have applied your Human Playback data (let it help you as much as you can!), you can use the MIDI tool to edit the playback data in your score and gain control over Finale's playback of your score.
The functions in the MIDI tool are among the most complex in Finale. Taking the time to read through the documentation describing the purpose of these functions will help in their utilization: MIDI tool (Mac) || MIDI tool (Windows).
Use the remaining sections below to explore some examples on how to use the MIDI tool to enhance playback. At the end of the day (or article I guess) not every circumstance will be covered, so familiarizing yourself with the MIDI tool and utilizing it to meet your score's needs will be most helpful in the long run!
Note: Don't start editing the sound of your score, until you have finished adding all the notes and markings into you score. Beginning the process of editing audio should be last per best practice. Save yourself some frustration and wait until you have your music entered before applying Human Playback and editing MIDI data.
One more note: Before diving into the world of Human Playback and MIDI - If you have a favorite DAW, Digital Audio Workstation, (like Logic, Pro Tools, etc.) Finale makes it easy to export your score as a MIDI file to use in your DAW. It is often easier to control playback output in a digital audio workstation, so leveraging this capability to enhance your workflow is wise.
Here is a user manual article on exporting MIDI files. I would recommend applying Human Playback first then exporting your file as MIDI: To export a MIDI File ( Mac || Windows ).
You can also use ReWire to slave Finale to a DAW for audio production purposes: ReWire ( Mac || Windows ).
Editing instrument volume (MIDI Tool)
If you find that parts of your score are too soft or too loud even with specific dynamic markings in place, you don't want to change the dynamic markings themselves; that could cause other parts of your score to have the incorrect volume. Instead, Apply Human Playback (select the MIDI tool | choose MIDI tool > Apply Human Playback) and use the MIDI tool to edit either the key velocity or CC#1 Mod wheel data.
Which MIDI data, key velocity or CC#1, doI edit? I'm glad you asked. When using the Garritan Instruments for Finale, any sustaining instruments (French Horn, Oboe, Violin, etc.) will utilize CC#1 Modulation or MOD Wheel data for playback volume; any struck instruments (Piano, Drums, etc.) will use key velocity.
After applying Human Playback, select the MIDI tool (Tools > Advanced Tools > MIDI (Windows) or Tools > MIDI (Mac)).
Using the MIDI tool, select the region of music you wish to edit.
Choose MIDI Tool > Edit Key Velocity (or Key Velocity for Mac) for struck instruments.
For sustaining instruments choose MIDI Tool > Edit Continuous Data (or Continuous Data for Mac). In the View Continuous Data dialog box that appears, choose 1: Modulation from the Controller drop-down menu then clickOK.
Return to the MIDI Tool menu and choose Set To.
In the Set To dialog box that appears type a value between 0 and 127 (the lowest and highest MIDI values respectively) to set the Key Velocity or CC#1 data in the region you've selected to that value.
Click OK.
Test playback. You may have to experiment with these values to see what works best, so repeat the steps above as is necessary.
For third party VST/AU libraries, reference their documentation to see which MIDI data is appropriate to edit for their instrument types. Once you know that information, you can use the MIDI tool to edit the appropriate MIDI data.
Help with percussion volume (MIDI Tool)
When using the Garritan Instruments libraries, you may find that the volume of a percussion staff is too low. This is due to the default key velocity used for percussion/drum staff instruments. If you select the whole staff and use the MIDI tool to raise the key velocity of the staff as a whole, you can mitigate this issue.
After applying Human Playback, select the MIDI tool (Tools > Advanced Tools > MIDI (Windows) or Tools > MIDI (Mac)).
Using the MIDI tool, highlight the entire percussion staff. An easy way to do this is to click to the left of the staff between the staff name and the staff's leftmost barline.
Choose MIDI Tool > Edit Key Velocity (or Key Velocity for Mac).
Choose MIDI Tool > Set To.
In the Set To dialog box that appears, type in a value between 0 and 127 (the MIDI value range). I would recommend starting somewhere around 100, this could take some experimentation if it is too loud or still too soft.
Click OK.
After raising the overall value of the percussion staff or staves, you can then use the same procedure to raise or lower selected regions of your percussion staff depending on what is appropriate.
Editing tempo (MIDI Tool)
It is best for tempo to be set using a tempo mark expression. For more information, check out this user manual article for Windows and this one for Mac.
However, if Human Playback is not interpreting your score at the correct tempo, Apply Human Playback, and then use the MIDI tool to edit the tempo of the incorrect sections.
After applying Human Playback, select the MIDI tool (Tools > Advanced Tools > MIDI (Windows) or Tools > MIDI (Mac)).
Choose MIDI Tool > Edit Tempo (or Tempo on Mac).
In the Set To dialog box that appears type in the tempo value that you wish. It uses the beat duration of the time signature for a section, so typing in 120 when a 4/4 section is highlighted means [quarter note] = 120 BPM.
Click OK.
Manually defining accel. and rit. (MIDI Tool)
If you would like to manually control the linear flow of an accelrando or ritardando, you can do so using the Edit Tempo and Scale functions of the MIDI Tool.
After applying Human Playback, select the MIDI tool (Tools > Advanced Tools > MIDI (Windows) or Tools > MIDI (Mac)).
Choose MIDI Tool > Edit Tempo (or Tempo on Mac).
Choose MIDI Tool > Scale.
In the Scale dialog box that appears, type what BPM (beats per minute) value you would like the selected region to begin at into the From field, and the tempo you wish the region to end at into the To field. I usually leave the In Increments value at "1".
Click OK.
You may have to experiment with the values to get the correct beginning and ending tempos, so feel free to repeat the steps above and experiment as needed.
Editing note duration (MIDI Tool)
This function can be exceedingly granular, but if Finale's automatic interpretation of your score has too much or not enough of one or a few notes's duration(s), then using this function will allow you to edit those durations note by note.
After applying Human Playback, select the MIDI tool (Tools > Advanced Tools > MIDI (Windows) or Tools > MIDI (Mac)).
Choose MIDI Tool > Edit Note Durations (or Note Durations for Mac).
Double-click on a staff to open the MIDI editing split view (Windows) or the MIDI Tool dialog box (Mac).
Handles appear on the notes either in the staff directly below split-view (Windows) or in the lower window of the MIDI Tool dialog box (Mac). Double-click on one of the handles to open the Edit MIDI Note dialog box.
Add in EDU values (more details on EDUs: Mac || Windows ) to the Start time and/or Stop time field(s) to alter the duration of the selected note.
Note: On Windows, you can scroll up and down the page to move a staff below the split-view pane and cause handles to appear on other staves (depicted below). On Mac, simply use the four arrow buttons in the bottom, left-hand corner of the MIDI Tool dialog box to move between staves and measures.
Keyswitches/Using third party libraries with human playback
This process may take some experimenting to get the right duration, so please feel free to repeat the steps as much as is necessary!
Pizz/arco and problems with other keyswitches
Sometimes, Human Playback will have problems processing markings to send keyswitch data. This can be caused by any number of factors and is not always the easiest thing to nail down. So, rather than moving around markings in your score trying to get HP to interpret them correctly, let's alter the expressions to send the MIDI data that you need.
A classic example of this scenario is pizz. and arco expressions. We can alter the expressions already in the score so they provide manual MIDI data to Human Playback and help it in its task of automated playback processing.
Open your score (these changes are document specific).
Choose the Expression tool.
Double-click on the handle of one of your "pizz." markings to open the Expression Selection dialog box.
The "pizz." expression should be highlighted, so click the Edit button to open the Expression Designer dialog box.
Choose the Playback tab.
Choose Dump from the Type drop-down menu.
There are four fields in the Playback Data Dump dialog box that appears. Type in the following four values from top to bottom to manually define pizzicato keyswitch data.
3
144
5
127
Click OK to close the Playback Data Dump dialog box.
Click OK again to close the Expression Designer dialog box.
Click Assign to close the Expression Selection dialog box.
Repeat steps 2 - 10 for the "arco" expression in your score, but use these values for step 7 instead.
3
144
0
127
You can now playback your file.
These values will help Human Playback know what keyswitch data to send. You can save this library of expressions (File > Save Library) to load into other documents for later use (File > Load Library).
If you would like a further explanation of these values that we used to define the expression, or to get a general sense of how to create such manual keyswitch data expressions, please check out this user manual article: Playback Data Dump dialog box ( Mac || Windows ).
Sending additionalcontroller messages
You can use the Apply Human Playback function and the MIDI tool to send additional controller messages. For a list of some common controller messages and more details, check out this user manual article for Windows and this one for Mac.
To send controller messages, first apply Human Playback which will write HP data into your score and turn off Human Playback. Then, use the MIDI tool to send controller data. You can choose to edit continuous data by choosing the MIDI tool (Tools > Advanced Tools > MIDI (Windows) or Tools > MIDI (Mac)), and then choosing MIDI Tool > Edit Continuous Data (Windows) or MIDI Tool > Continuous Data (Mac).
The View Continuous Data dialog box appears, you can then choose the controller data you wish to edit from the Controller drop-down menu. You can also edit Patch Changes, Channel Pressure, and Pitch Wheel data.
After you have selected the type of MIDI data you wish to edit (continuous data in this case), highlight the region of music you wish to affect and then choose MIDI Tool > Set To. Edit the values in the Set To dialog box that appears to edit your controller data; click OK to apply the change to the selected region of music.
As with most changes done with the MIDI tool, this could take some trial and error. Please feel free to repeat the steps above as needed until you land at the desired result.
Human Playback, Finale's automated playback processing function, is designed to work with the Garritan Instrument libraries. If playback through your third party VST/AU sound library is not working as you would expect, you can Apply Human Playback to write HP's playback data to your score and turn Human Playback off. After doing so, you can use the functions of the MIDI tool to edit the playback data in your score to send the correct information to your third party VST/AU library for improved playback results.
Using third party libraries with Finale can be a bit challenging at first, but don't worry. Most VST/AU sound libraries have their own set of documentation that tells you exactly what MIDI data needs to be edited to control certain aspects of playback. Once you have that information, you can use the MIDI tool's functions to edit the playback data in your score.
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Java SE 6 update required message when launching Finale or PrintMusic

Finale requires the 32-bit version of the Java 6 Runtime library in order to run successfully. Some users may encounter a warning that the Java 6 Runtime must be installed when launching notation programs for the first time on Mac OSX 10.10 (Yosemite) and later.

After clicking Install Java 6 SE is automatically downloaded to your computer (Finale is not compatible with the latest version of Java, but both can be installed at the same time). If Java 6 is not automatically downloaded, users can download Java 6 here.
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Crashing when printing a document (Mac)

If you find that a few documents are crashing when you attempt to print them from Finale, please check and see if they are utilizing a custom or user-defined paper size in File > Page Setup. If so, please try the steps below to reset the Paper Size option in the Page Setupdialog box.
Resetting Finale's Paper Size setting
Open the document in question.
Choose File > Page Setup.
Choose Letter from the Paper Size drop-down menu.
Click OK.
Reopen the Page Setup dialog box (File > Page Setup).
Reselect your user-defined custom size, or choose Manage Custom Sizes to create the correct size.
Click OK.
Retry printing.
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Finale installer will not install the ARIA Player (Finale 2014.5 and earlier for Mac)

This issue has been resolved in the latest version of Finale as of February 28, 2017. The latest Finale installer will install the ARIA Player properly. This article now only applies to Finale 2014.5 and earlier.
Due to a problem with a portion of the Finale installers, downloaded Finale installers (for Mac) for versions of Finale prior to Finale v25 (2014.5 and earlier), may not install the ARIA Player - the plug-in that hosts the Garritan Instruments for Finale.
Fortunately, the workaround is far from arduous. You can install the ARIA Player by following the steps below.
Close any open programs with the exception of this web browser.
Click here to download the version of the ARIA player that is supposed to be installed with Finale for Mac (you may be asked to log into your MakeMusic account).
Open your Downloads folder, locate the installer called "MAC_ARIA_Player_v1.872.pkg", and run it.
After this installer is done, run and complete the full Finale installer.
The current version of the Finale installer for Mac (for 2012 and later) can be downloaded from your MakeMusic account.
After the Finale installer completes, restart your computer.
Launch Finale and test playback in a new document with the Setup Wizard (File > New > Document With Setup Wizard). You can confirm that the ARIA Player is being utilized by checking if it is loaded in MIDI/Audio > Audio Units Banks & Effects.
Once you have completed this workaround, Finale should be playing back using the Garritan Instruments for Finale and no further action is required.
If the ARIA Player is still not working after following these steps, please contact Customer Success.
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Changes to the Garritan Instruments for Finale samples installation beginning with Finale (Version 25) for Mac

Note: This article pertains to changes to the Garritan Instruments for Finale installation that concern Mac users only. Finale will install the Garritan Instruments for Finale by default as part of its installer package. If you are having trouble with the Garritan Instruments for Finale library, check out this article to try reinstalling the Garritan Instruments for Finale library.
In the latest version of Finale, Version 25, the Garritan Instrument for Finale samples will install in the /Users/Shared directory, rather than the applications folder like it did in the past.
If you would like to remove the older Garritan Instruments for Finale samples, you can remove them (if they are in their previous default location), by deleting the "GIFF_Samples" folder in the "Garritan Instruments for Finale" in your Mac's Applications folder. Do not delete the "Garritan Instruments for Finale" folder or any of the other components besides the GIFF_Samples folder and its contents.
Your previous versions of Finale will be using the new samples installed to the /User/Shared directory, so deleting the old samples/components should not affect previous versions.
For any questions or concerns, please feel free to contact Customer Success.
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Using 3rd party VST/AU libraries with Finale and PrintMusic

This article applies to Finale 2012 through Finale (Version 25) and PrintMusic 2014 (including PrintMusic 2014.5).
Choose your platform below to begin:
Windows
Finale (Version 25)
Close Finale.
Copy your VST Plug-in's .dll* file to this folder: C:\Program Files\Common Files\VST2
Open Finale.
Click MIDI/Audio > VST Banks & Effects.
Select your VST Plug-in from the first Bank (Channels 1-16) in the VST Instrument column.
*If you have any questions about where to find your VST Plug-in's .dll file, please contact your VST Plug-in's support team to find out where your specific plug-in's .dll file is located. Be sure that you are copying the correct version of the .dll file for use with Finale (the 64-bit version for use with Finale (Version 25) which is a 64-bit application).
Still Not Working?
If you have followed these steps and you're still having trouble activating your 3rd party plug-in, please feel free to contact MakeMusic Customer Success.
Finale 2014.5, 2014, and 2012
Close Finale.
Copy your VST Plug-in's .dll* file to the following folder...
Windows XP: C:\Documents and Settings\All Users\Application Data\MakeMusic\Finale 2014 (or 2012)\VST Support
Windows Vista/7/8/10: C:\Users\[your user account name]\AppData\Roaming\MakeMusic\Finale 2014.5 (or 2014 or 2012)\VST Support
Open Finale.
Click MIDI/Audio > VST Banks & Effects.
Select your VST Plug-in from the first Bank (Channels 1-16) in the VST Instrument column.
*If you have any questions about where to find your VST Plug-in's .dll file, please contact your VST Plug-in's support team to find out where your specific plug-in's .dll file is located. Be sure that you are copying the correct version of the .dll file for use with Finale. (the 32-bit version for use with Finale which is a 32-bit application).
Still Not Working?
If you have followed these steps and you're still having trouble activating your 3rd party plug-in, please feel free to contact MakeMusic Customer Success.
PrintMusic 2014
Close PrintMusic.
Copy your VST Plug-in's .dll file to the following folder...
Windows XP: C:\Documents and Settings\All Users\Application Data\MakeMusic\PrintMusic 2014\VST Support
Windows Vista/7/8/10: C:\Users\[your user account name]\AppData\Roaming\MakeMusic\PrintMusic 2014\VST Support
Open PrintMusic.
Click MIDI > VST Banks & Effects.
Select your VST Plug-in from the first Bank (Channels 1-16) in the VST Instrument column.
*If you have any questions about where to find your VST Plug-in's .dll file, please contact your VST Plug-in's support team to find out where your specific plug-in's .dll file is located. Be sure that you are copying the correct version of the .dll file for use with Finale. (the 32-bit version for use with Finale which is a 32-bit application).
Still Not Working?
If you have followed these steps and you're still having trouble activating your 3rd party plug-in, please feel free to contact MakeMusic Customer Success.
Mac
Finale (Version 25)
Open Finale.
Click MIDI/Audio > Audio Units Banks & Effects.
Select your 3rd party VST/Audio Units plug-in from the first Bank (Channels 1-16) in the Instrument column.
If you are not seeing your plug-in listed, please follow the steps below to verify that your plug-in was installed properly.
Close Finale.
Click the Finder icon.
Select (from the program toolbar) Go > Go To Folder.
Type in the following directory...
/Library/Audio/Plug-Ins/Components
Click Go.
Are your VST/AU Plug-in's components present? If not, please contact your 3rd party plug-in's support team to make sure that your plug-in was installed correctly.
Still Not Working?
If you have followed these steps and you're still having trouble activating your 3rd party plug-in, please feel free to contact MakeMusic Customer Success.
Finale 2014.5, 2014, and 2012
Open Finale.
Click MIDI/Audio > Audio Units Banks & Effects.
Select your 3rd party VST/Audio Units plug-in from the first Bank (Channels 1-16) in the Instrument column
If you are not seeing your plug-in listed, please follow the steps below to verify that your plug-in was installed properly.
Close Finale.
Click the Finder icon.
Select (from the program toolbar) Go > Go To Folder.
Type in the following directory...
/Library/Audio/Plug-Ins/Components
Click Go.
Are your VST/AU Plug-in's components present? If not, please contact your 3rd party plug-in's support team to make sure that your plug-in was installed correctly.
Still Not Working?
If you have followed these steps and you're still having trouble activating your 3rd party plug-in, please feel free to contact MakeMusic Customer Success.
PrintMusic 2014 and 2014.5
Open PrintMusic.
Click MIDI > Audio Units Banks & Effects.
Select your 3rd party VST/Audio Units plug-in from the first Bank (Channels 1-16) in the Instrument column
If you are not seeing your plug-in listed, please follow the steps below to verify that your plug-in was installed properly.
Close PrintMusic.
Click the Finder icon.
Click (in the program toolbar) Go > Go To Folder.
Type in the following directory...
/Library/Audio/Plug-Ins/Components
Click Go
Are your VST/AU Plug-in's components present? If not, please contact your 3rd party plug-in's support team to make sure that your plug-in was installed correctly.
Still Not Working?
If you have followed these steps and you're still having trouble activating your 3rd party plug-in, please feel free to contact MakeMusic Customer Success.
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Silence at the beginning of .SMPX files

There is a known issue with SMPX export from Finale 2014.5 on Mac that causes about 20 seconds (time varies) of silence prior to beginning playback of the file in SmartMusic. Our Developers are aware of this issue and will be working to fix it for future versions of the program. There is a workaround for the issue that can be used for the time being...

Open the original Finale file in Finale 2014.5.
Click MIDI/Audio > Human Playback > None.
Click the MIDI Tool.
Click MIDI Tool > Apply Human Playback.
Select the Style you would like to define and click Apply.
Click Close.
Export the file to SMPX (File > Export > SmartMusic.)

This should create a normal SMPX file with all the Human Playback settings applied to the file, but without the errant silence.
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No "Space Systems" plug-in in Finale 2012c (Windows)

There is a known issue in Finale 2012 updateson Windowswhere the Space Systems plug-in is incorrectly titled in the Plug-Ins menu. To correct this, please follow these steps:
Quit Finale 2012.
Go to C:\ Program Files (x86 on 64-bit systems)\Finale 2012\Plug-ins\Scoring and Arranging.
You should see a file here named SpaceSystems. Rename that file to spacesystems2.
Relaunch Finale 2012.
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Passwords on MakeMusic accounts

If you have forgotten your password, you can retrieve it by navigating to the login page at MakeMusic websites and clicking the Forgot your password? link. Enter your email address on the following page and a temporary password will be emailed to you. Please note that only valid email addresses can be used for setting up accounts and resetting passwords. In order to ensure delivery of the email with your temporary password, please make [email protected] is added to your Allowed Sender's list (managed by network administrators in most cases).

You can then use your email address and temporary password to log into your account. Once you've logged in, you can change your account password for future use.

You can also contact Customer Success to reset your password for you.However, in order to increase data privacy and account security, all passwords for MakeMusic accounts are encrypted. Due to this, MakeMusic staff does not have access to account passwords andis unable toprovide information about existng passwords.
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Focus Issues in Finale 2014.5 (Mac)

This issue has been resolved in Finale (Version 25).
There is a known issue in Finale 2014.5 (Mac) that keeps the document window from returning to focus after using dialog boxes (such as the Expression Selection dialog box and others) under certain circumstances. Please choose the option that best describes your workflow to find the workaround that works best for you.
I do not use FinaleScript often
Close Finale 2014.5.
Click the Finder icon on your application dock.
Choose (from the Finder program toolbar) Go > Go to Folder.
Type in the following directory (without quotes): "/Library/Application Support/MakeMusic/Finale 2014.5/Plug-ins".
Click Go.
Click and drag the "FinaleScript" folder out of the "Plug-ins" folder to your Desktop.
Restart your computer.
The focus issue will now be resolved. If you do find down the road that you need FinaleScript, you can use these steps to return to the Plug-ins folder and move the FinaleScript folder back into the program components. Keep in mind this will cause the issue to return. If you need to use FinaleScript, use the steps in the next section "I use FinaleScript regularly" instead to make changes that will help with the focus issue.
I use FinaleScript regularly
Close Finale 2014.5.
Click the Apple icon in the upper, left-hand corner of your screen.
Choose System Preferences.
Open the Mission Control section.
Activate the Displays have separate spaces option.
Restart your computer.
With this setting deactivated, the focus issue will be resolved.
I am on Mac OS X 10.8
Close Finale 2014.5.
Click the Finder icon on your application dock.
Choose (from the Finder program toolbar) Go > Go to Folder.
Type in the following directory (without quotes): "/Library/Application Support/MakeMusic/Finale 2014.5/Plug-ins".
Click Go.
Click and drag the "FinaleScript" folder out of the "Plug-ins" folder to your Desktop.
Restart your computer.
The focus issue will now be resolved. If you do find down the road that you need FinaleScript, you can use these steps to return to the Plug-ins folder and move the FinaleScript folder back into the program components. Keep in mind this will cause the issue to return.
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Crash or hang when adding SmartMusic Markers

This article pertains to Finale 2011. If you are using Finale 2014.5 and you are on macOS Sierra (10.12) check out this article instead: Finale products and macOS 10.12 Sierra.
There are known problems in Finale 2011 when adding SmartMusic Markers to the score via the Utilities menu. Incorrect placement and program hangs can occur.
To avoid this issue, we recommend adding markers via the Expression Tool.
Select the Expression Tool.
Double-click where the Expression is to be placed.
Select the Miscellaneous Category.
Click Create Misc. Expression.
Switch to the Playback Tab.
Under Type, select SmartMusic Marker.
Select the type of Marker needed.
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Error ID -177 and crashing (Mac)

The most common cause of this crash is a particular configuration of MIDI settings that interact poorly with one another.
Namely if you have a file that...
Is set to play through MIDI (MIDI/Audio > Play Finale Through MIDI).
You are playing back through a MIDI System. In other words the MIDI System option is selected from the Playback To drop-down menu in MIDI Setup (MIDI/Audio > Device Setup > MIDI/Internal Speaker Setup).
You have MIDI Thru (MIDI/Audio > Device Setup > MIDI Thru) set toOff.
If you have this type of MIDI configuration and start using Simple Entry you will eventually receive the error depicted below:
After this error the program will most likely begin crashing anytime you try to access a document that is set to play through MIDI.
The best way to resolve this is to create a new document with the Setup Wizard (File > New > Document With Setup Wizard) which plays through Audio Units by default, and then choose another option for MIDI Thru (MIDI/Audio>Device Setup >MIDI Thru). In most cases, choosing theFixed Channeloption and choosing a channel well out of the range of your keyboards configured bank (128 is the maximum) should prevent any adverse effects with MIDI Thru.
Our development team has been made aware of the issue. If you would like to be updated on this issue as more information becomes available, click theFollow button at the bottom of this article.
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Passwords on MakeMusic accounts

Focus Issues in Finale 2014.5 (Mac)

Crash or hang when adding SmartMusic Markers

Error ID -177 and crashing (Mac)

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