Marriott Employee Reviews
Out of 2201 Marriott employee reviews, 74% were positive. The remaining 26% were constructive reviews with the goal of helping Marriott improve their work culture.
Briefly describe your overall experience at your company
Review from Customer Success Dept
What do you like best about the leadership team?
Driven and passionate to create lasting experiences for guests and fellow team members
They are always open mind and they do their best to help the employees to feel welcome and home ! They always take time to answer at any question and they are more than happy to help no matters what is needed !
Review from Customer Success Dept
Dynamic, innovative, employee centric. strategic
Review from Executive Dept
Friendly and caring my manager took me to the hospital emergency room as well as two guests
Review from Operations Dept
They are all great to work for. We all work well together.
Review from Admin Dept
What does the leadership team need to get better at?
Overrseeing and training very unprofessional
scheduling and making sure everyone gets their hours they got the job for
Kindness and support: Willingness to work with diversity - instead of building a false case against someone in higher reputable standing.
Being on thr same page.
The leadership must adhere to the ideals of the brand of St. Regis and Marriott Internal at large. Leadership needs to be evaluated by secret shoppers on a corporate level above the region to ascertain the breakdown for the reality of the existing problems.
What is the best part about your compensation package?
ESPP Program is a good thing
I am not sure about the right answer, I feel compensate with everything the managment offer to us !
Review from Customer Success Dept
My 401 k and able to move city orond the world's
Nothing, i didn't have any benefits working at that hotel.
Review from Customer Success Dept
I don't have a compensation package.
Review from Admin Dept
Why do you feel undervalued and what would make you feel better about your compensation?
That's even more challenging. Facing issues like unpaid overtime and unfair treatment during your notice period is frustrating and stressful. It's like adding insult to injury when you're already transitioning out of the company.
We don’t get compensation at a
pay a wage that you can feed your family!
In the flex program some amazing benefits, like a full time job. But wish it was an actual one.
Overloaded works resulting in extra 1hr work everyday and impossible brand standard audit due to lack of man powers and lower wage than government standard.
What are some of the best things about your team?
LOVE JOY INSPIRATIONAL GREAT AT EVERYTHING
They function as a team.
Review from Executive Dept
Caring, hard working and treat employees fairly
Review from Operations Dept
Unfortunately, colleagues have reached a point of fear so as not to lose their job because of the threats made by the cleaning work with comedians that you put us to do for fear of repressaries.
Review from Customer Success Dept
They come in and show up every day
What do your coworkers need to improve and how could you work together better?
Working together, knowledge of Hospitality or Culinary Arts, I am certified in both, as well as a Business major. I witnessed a group not a team.
Review from Product Dept
Laziness, telling other's 'what their JOB is', caring more, and thinking about the customer; what if it were you.
Review from Customer Success Dept
Need better communication and respect towards others and not so biased
Our environment can be hostal, therefore if can communicate with each other at least job related.. It would be effective..
The leadership team and new employees need emotional intelligence and team-building training.
Review from Customer Success Dept
What is most positive about the culture and environment at your company?
When general manager wasn't there
Review from HR Dept
My coworkers. They make my day positive.
The friendly managment ! Since the work is well done, we have a lot of freedom.
Review from Customer Success Dept
the coworkers that do try to help and be kind to eachother
The employees feel like they are family
Review from Executive Dept
What needs to change to make the company culture better?
Better leadership and compassion/understanding. Needs to be a better learning environment
Support their employees more and benefits.
Review from Customer Success Dept
Better pay! Treat the staff with respect!
Promoting from within, help transfering to another dpt or hotel. More reconciliation towards workers for job well done.
Review from Product Dept
1. Open communication: Regular town halls, anonymous feedback systems, and transparent decision-making. 2. Diversity, Equity, and Inclusion (DEI) initiatives: Training programs, inclusive hiring practices, and employee resource groups. 3. Work-life balance: Flexible scheduling, mental health suppo
What did you like most about the interview process?
The interview process was good only cause it was with a pervious general manager. It my interview was with the current general manager I dont think I woulr have the job. I have seen him do interviews and they last on average about 2-3 minutes.
It’s in depth and you get to the core of what drives y
The open mind and the honesty of the manager.
Review from Customer Success Dept
Friendly and warming interview even though there is a lot of questions asked but it is still manageable.
getting to know how things work
What would you improve about your company's interview process?
Take your interview in the office private and not have a open wide with people coming and going and you're talking no food should be allowed in your present or drinks. It should be a be professional, courtesy and kind. Listen to one another and be general about the companies needs
Review from Customer Success Dept
To improve the interview process, I'd suggest: 1. Better representation of the company culture and actual work environment. 2. More emphasis on discussing employee expectations and support. 3. Transparency about potential challenges and difficulties in the role.
Check out the people more not to judge them by appearance only and be more thorough
Honoring your commitment to your staff
Review from Operations Dept
Being more honest instead of hiring then firing me because of my race
Review from Communications Dept
What makes you most happy at work?
Seeing my team make big strides and see their own successes bear fruit
Constant innovation and rapid decision making.
Review from Executive Dept
My guests are fantastic and truly enjoy our breakfast
Review from Operations Dept
The guests and providing hospitality.
Review from Customer Success Dept
Unfortunately, nothing now. was the best company to work for.
Review from Customer Success Dept
What's going wrong and how can it be improved?
It goes either way some love the hotel, we try to not let the negativity trickle down to the guest. The guest come 1st and foremost.
The issues at our hotel include poor management, inadequate amenities, and rooms not being ready on time. These problems lead to negative guest feedback. We need to offer compensation to affected guests and ensure they are enrolled in our loyalty program as a gesture of goodwill.
Hotel needs to be renovated. Too old
Everything is broke, appreciation for the team, and everyone working their own positions.
Review from Customer Success Dept
Clean better, better interaction from the team members and mangers
Review from Communications Dept
What do you like best about your company?
Laundry responsibility the job even day
The ability to work all over the world.
the benefits are awesome and the opportunities that the company offers
the perks and the benefits
Review from Customer Support Dept
my boss treats me like a human
Review from Customer Support Dept
What would you most like to see improved at your company?
Laundry department company development procedures
Outside management to drop in to see how things work really on a day to day basis. Many members in management sit around pretend they are working and they are not. Walking around. Few managers deserve their positions.
better rate of pay based on each persons strengths vs weaknesses
Review from Customer Support Dept
hire more employees and stick to company policy even with confrontational guests
Review from Customer Support Dept
Higher discounts for employees and